Systems Support Officer

About the Role:

We are seeking a proactive and skilled IT professional to join our team as an IT Support Officer. This role reports directly to the Head of IT and Analytics and involves providing first-level technical support, maintaining IT systems, and ensuring smooth IT operations across the organisation.

Key Qualities:

* Should be a proactive self-learner with the ability to research and troubleshoot issues independently before seeking assistance

* Strong knowledge of the IT functions and systems support

* Attention to detail and have a sense of urgency

* Ability to work in a team enviroment but also work exclusively when required

* Microsoft O365 Suite with Exchange, Azure Active Directory and Windows OS experience

* Understanding of IT networks

* Knowledge of End-Point protection software, phishing scams and cyber awareness programs

* Ability to perform in a fast paced environment

* Excellent communication skills

* Experience in leading an IT team prefered

* 3+ years experience in a similar IT role

Primary Responsibilities:

* First point of contact for M&P

* Provide first-level technical support to users via phone, email, and in-person

* Procurement of new hardware and software licencing when required and propose solutions with a focus on cost savings

* Maintaining asset registers

* Diagnose and resolve hardware, software, and network issues

* Use of external knowledge base portals and ticketing systems used to assist in resolving requests or issues raised

* Perform routine system updates, patches, and backups

* Maintain records of reported incidents and resolutions

* Onboarding and offboarding of staff for all IT and system-related platforms including security level access and 2FA

* Software systems and hardware support including new installations

* Systems training as part of onboarding and keeping the staff skills register up to date

* Keep detailed records of IT issues, repairs, and updates, as well as create user manuals and guides for common IT tasks

* Proactive maintenance and Incident Management

* Reviewing existing IT processes and driving change in the business to improve existing processes and become more efficient

* Keeping the IT areas clean, presentable, and a well organised repository of spare equipment

Job Types: Full-time, Permanent

Pay: From ₹40,000.00 per month

Ability to commute/relocate:

• Jalandhar, Jalandhar, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 3 years (Required)

Language:

• English (Required)

Work Location: In person