Operations Executive

Operations Executive

Operations Executive

Key Responsibilities

• Lead Lifecycle Management

  – Oversee the complete journey of leads, from acquisition to conversion, ensuring accuracy, timely follow-ups, and zero leakages.

• CRM & HubSpot Ownership

  – Maintain, optimize, and audit CRM workflows; monitor pipelines; ensure data hygiene and system efficiency.

• Operational Audits

  – Conduct regular checks on lead records, workflows, and dashboards to spot gaps, improve compliance, and maintain reporting integrity.

• Outbound & Cold Lead Engagement

  – Support demand creation by reaching out to cold or dormant leads and reactivating interest through structured workflows.

• Communication Strategy Support

  – Collaborate with sales and marketing to design, test, and refine lead communications across touchpoints.

• Cross-Functional Collaboration

  – Partner with sales, marketing, and product teams to streamline processes, align goals, and improve lead handling.

• Demand-Side Reporting

  – Build trackers, schedules, and operational frameworks for daily, weekly, and monthly reviews.

• Insight-Driven Improvements

  – Use analytics and performance dashboards to identify trends, optimize workflows, and recommend process innovations.

• Point of Contact for Ops Queries

  – Resolve lead-related issues, data gaps, and escalations quickly and effectively.

• Stakeholder Communication

  – Share timely updates, process changes, and performance reports with internal stakeholders.

Requirements

• Excellent communication and collaboration skills; able to influence across teams.
• Highly organized, detail-oriented, and comfortable managing multiple priorities.
• Strong analytical and problem-solving skills with a data-driven approach.
• Hands-on experience with

  HubSpot (or similar CRMs)

  ; proficiency in Google Suite.
• Prior experience in

  operations, sales ops, or CRM management

  is a plus.

Why Join Us?

This role is more than execution — it’s about building systems, spotting opportunities, and driving growth. You’ll get exposure to cross-functional strategy, work closely with leadership, and directly impact the way Kapable scales.