Operations Executive

Insurance Operations Specialist

Roles and Responsibilities:

1. Insurance Backend Operations:

• Handle and manage the backend operations of insurance processes, including health policies, renewal processing, policy issuance, and coordination with third-party vendors
• Ensure the seamless flow of policy data and documentation, ensuring compliance with company standards and industry regulations

1. Insurance Renewals:

• Oversee and manage the timely renewal process for all insurance policies (health, life, etc.), ensuring minimal lapse in coverage
• Coordinate with clients, sales teams, and vendors to ensure smooth renewal cycles, offering timely reminders and troubleshooting any issues

1. Policy Coordination with Third-Party Vendors:

• Act as the primary point of contact for third-party vendors, ensuring the accuracy and timely processing of insurance policies and renewals
• Liaise with vendors to address queries, resolve discrepancies, and ensure service-level agreements are met

1. Empanelment:

• Responsible for the empanelment of healthcare providers, ensuring that all healthcare facilities are registered and compliant with the insurance network standards
• Manage and update the empanelment database, ensuring up-to-date information for clients and stakeholders

1. Knowledge of Mutual Funds:

• Apply knowledge of mutual funds in offering additional value-added services to clients, guiding them with investment options linked to insurance policies where applicable.

1. Advanced Excel:

• Utilize advanced Excel skills to manage data, generate reports, analyze trends, and create performance tracking dashboards.
• Perform data analysis and provide insights to streamline insurance operations and support decision-making processes

1. Demat Account Knowledge (Optional but preferred):

• A basic understanding of demat accounts and their relevance to insurance policies and mutual fund investments is desirable.

1. Reporting and Documentation:

• Prepare and maintain accurate and detailed documentation related to insurance operations, renewals, vendor agreements, and policy records.
• Generate periodic reports on operational metrics, renewal statuses, and vendor performance.

1. Compliance and Regulatory Adherence:

• Ensure that all insurance-related processes and documentation comply with regulatory standards set by the Insurance Regulatory and Development Authority of India (IRDAI).
• Support internal audits and maintain proper documentation for audit trails.

1. Collaboration with Cross-Functional Teams:

• Work closely with other departments (e.g., Sales, Marketing, Finance) to ensure alignment on insurance products, services, and customer needs.
• Provide input to enhance the customer journey and streamline internal processes.

Requirements:

• Educational Qualification:

  Graduate in any discipline. Preference will be given to candidates with qualifications related to insurance, finance, or business administration.

• Experience:

  Minimum of 2 years of experience. Experience in the FinTech industry or Insurance Industry is mandatory.

• Technical Skills:

• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, complex formulas, etc.).
• Knowledge of mutual funds and demat accounts is a plus.

• Certifications:

  IC-38 certification is mandatory.

• Communication Skills:

  Excellent verbal and written communication skills.

Key Competencies:

• Strong attention to detail
• Problem-solving mindset
• Excellent organizational and time management skills
• Ability to work in a fast-paced, high-pressure environment
• Strong interpersonal skills and team collaboration
• Customer-centric approach and service-oriented attitude

Why Join Us?

• Dynamic Environment:

  Work with a forward-thinking, innovative FinTech company at the intersection of technology and financial services.

• Growth Opportunities:

  Opportunities for professional growth and development in the insurance and FinTech sectors.

• Collaborative Culture:

  Join a team of passionate and driven individuals who thrive in a fast-paced, collaborative environment.

If you are passionate about insurance operations, have a strong background in policy management, and are ready to contribute to a growing FinTech company, we would love to hear from you. Apply today!

How to Apply:

[hr@fincart.com].