Operations Analyst

Summary

Description

Summary of This Role

What Part Will You Play?

• Assists with the administration and creation of business metric reports across mainframe and distributed environments that determine processing performance for Senior and Executive Management. Assists with developing and maintain predictive modeling tools to enhance performance related to scheduling, prioritization, and coordination of production files by proactively assessing processing performance and future client needs.
• Administers automation products, applications, and business processes by utilizing built-in tools to maintain data and spreadsheet reporting.
• Assists with providing training and communicates to production teams and gathers data for trending, decisioning, and reporting to ensure smooth "go live" when new systems or processes are moved to production.
• With guidance, identify tuning opportunities to improve run-time optimization and work with business/ application team to remedy issues. Participate in the development and maintenance of analytical tools utilizing statistical data to identify opportunities for improvement and consistency across multiple environments.
• Provide operational support for all Business Continuity activities and conversion/ deconversion activities.
• Maintain continuous line of communications, keeping internal partners informed of all critical issues.
  

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree; Relevant Experience or Degree in: Information Technology or Business related study; relevant experience in lieu of education
• Typically Minimum 2 Years Relevant Exp
• Information Technology Field and/ or Bankcard Industry
  

Preferred Qualifications

• IT or Business related study
• 4 Years Relevant Exp
• Operations experience with CA, BMC or IBM suite of products
  

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Multi tasking - Ability to multi task and adapt to several projects at time.
• Mainframe/distributed experience - Ability to understand concepts of mainframe and/or distributed work and processes tied to them.
• Application/Productivity software - Advanced knowledge of software such as Microsoft suite, SQL, DB2 etc.