1507 Operational Risk Jobs - Page 10

As a Risk Management Policy Lead, you will play a crucial role in designing, implementing, and overseeing risk management policies for the organization. Your responsibilities will include leading the formulation, review, and periodic updates of policies and risk guidelines to ensure alignment with regulatory requirements, market trends, and internal risk appetite. You will collaborate closely with audit and compliance teams to ensure adherence to regulatory guidelines and standardize risk assessment procedures across products and business lines. Additionally, you will analyze portfolio risk trends, coordinate with analytics for management dashboards, and support the implementation of risk assessment and monitoring tools. Your expertise in RBI NBFC regulations, strong communication skills, and proficiency in tools like MS Office, data analytics, and risk management platforms will be essential for success in this role. With 3-7 years of experience in Risk Management or Policy roles in NBFC/Banks, a background in finance or related fields, and a salary bracket of 10-12 lacs, you will be a valuable asset in driving policy formulation, regulatory compliance, and risk management practices within the organization.,

As a Quantitative Analytics Manager at Wells Fargo, you will lead a team in creating and implementing financial strategies in low to moderate complex areas. Your responsibilities will include mitigating operational risks, computing capital requirements, and collaborating with experienced management to determine work scope and prioritization. Additionally, you will be involved in developing strategy, policies, procedures, and organizational controls with various stakeholders such as model users, developers, validators, and technology teams. In this role, you will be empowered to make decisions and resolve issues related to operational risks, enabling informed decision-making in various functional areas including business, product, and marketing. Managing a team comprising of quantitative analysts and credit risk analysts, you will also interact with internal and external audit teams or regulators. Your role will involve overseeing the allocation of people and financial resources for Quantitative Analytics, while also mentoring and guiding the talent development of your direct reports and assisting in the recruitment of new talent. To qualify for this position, you should have at least 4+ years of Quantitative Analytical experience or equivalent demonstrated through a combination of work experience, training, military service, or education. Additionally, you should possess 2+ years of leadership experience and hold a Master's degree or higher in a quantitative discipline such as mathematics, statistics, engineering, physics, or computer science. This job posting is scheduled to end on 9 Jun 2025, although it may close earlier due to a high volume of applicants. Wells Fargo values equal opportunity and encourages applications from all qualified candidates, including women, persons with disabilities, aboriginal peoples, and visible minorities. Accommodations for applicants with disabilities are available upon request during the recruitment process. For candidates applying to job openings in Canada, Wells Fargo emphasizes equal opportunity and inclusion for all individuals. Requests for medical accommodations during the application or interview process can be made through Disability Inclusion at Wells Fargo. Wells Fargo maintains a drug-free workplace and applicants are required to adhere to the company's Drug and Alcohol Policy. Additionally, the recruitment and hiring process at Wells Fargo prohibits third-party recordings unless authorized by the company. Candidates are expected to represent their own experiences directly throughout the recruiting and hiring process. Reference Number: R-461918,

Role & responsibilities The incumbent shall be responsible for Group Internal Audit & Costing i.e. Internal Audit, Risk Management & Compliance and Standard Costing, Process Costing etc. Audit & Compliance: Develop and implement the internal audit plan across group companies. • Ensure adherence to statutory, regulatory, and internal compliance requirements. Identify risk areas, suggest corrective measures, and monitor implementation. Report audit findings to senior management and audit committees. Costing & Financial Analysis: Lead costing function and develop cost control systems. Conduct cost-benefit analysis and variance analysis for business units. Review product costing, process costing, and overhead allocations. Provide strategic recommendations for cost optimization and efficiency improvement. Leadership & Management: Lead a team of audit and costing professionals. Collaborate with cross-functional teams for effective process improvements. Drive a culture of accountability, transparency, and continuous improvement. Preferred candidate profile Must be CA with 15 to 24 years of relevant experience in audit and costing, including leadership roles and Experience in a large manufacturing / diversified group is desirable. Strong knowledge of internal audit, risk management, and compliance frameworks. Expertise in costing methods (standard costing, activity-based costing, process costing). Excellent analytical, problem-solving, and decision-making skills. Strong leadership, team management, and communication skills. Ability to interact with senior management and present findings effectively.

The Regulatory Reporting role is a senior analyst position within the Global Regulatory Operations (RegOps) in the Services Markets and Banking Operations group. You will be responsible for supporting the preparation, analysis, and submission of regulatory reports to various constituencies such as the South Korea Financial Supervisory Service (FSS) and Korea Exchange (KRX) among others, based on applicable local regulatory reporting rules and instructions. This position offers high visibility within the organization and provides opportunities to collaborate with other functions within and outside Operations across Citi, including Compliance, Business, Legal, Finance, and Technology. Your primary responsibilities will include ensuring the timely and accurate completion of monthly and daily reports submitted to multiple regulators in the APAC region, establishing controls for monitoring regulatory reports, serving as a subject matter expert for regulatory advice, and interacting with various departments to provide responses to regulatory inquiries. You will also be responsible for mitigating and managing operational regulatory risks, developing effective partnerships with stakeholders, implementing changes to reporting processes based on new regulations, conducting front-to-back testing of business and regulatory changes, and assisting the team during regulatory inquiries and examinations. To qualify for this role, you should have at least 6 years of financial industry work experience in Operations, Middle Office, or Projects with a strong understanding of financial products. Experience in Operations Regulatory reporting will be considered favorably. You should possess strong technical problem-solving skills, attention to detail, a proactive approach to issue identification and resolution, a focus on control and compliance, experience with operational risk disciplines, strong leadership and project management skills, and the ability to thrive in meeting regulatory and compliance requirements. Knowledge of the trade lifecycle, good verbal and written communication skills in English, and proficiency in utilizing digitalization tools such as Power BI, Tableu, Knime, and Python for process automation and data quality control are desired qualities. A Bachelor's/University degree in Finance, Accounting, or a related field is required for this position. This is a full-time role in the Finance job family group, specifically in Regulatory Reporting. If you require a reasonable accommodation due to a disability to use our search tools or apply for a career opportunity, please review Accessibility at Citi. You can also view Citi's EEO Policy Statement and the Know Your Rights poster for more information.,

The Risk and Control Officer will lead and manage In-Business Risk & Control activities for the Procurement & TPM organization. You will integrate subject matter and industry expertise within the risk and controls space to help strengthen the control environment. Developed communication and diplomacy skills are required in order to guide, influence, and convince others, especially colleagues in other areas of the organization. Your responsibilities will include supporting 1st line adherence to 2nd line risk policies, standards, and framework. You will collaborate with business partners to oversee and ensure compliance with Risk Policies such as End-User Computing, Records Management, Business Continuity, etc. Additionally, you will review updates to Citi Policies/Procedures and assess their impact on key stakeholders. You will participate in the review and challenge process within the FLUs on the effective design and management of controls to mitigate risks as required by the Control Standards. This includes implementation and operation, conducting control monitoring, handling deficiencies, and escalating issues for resolution. You will actively address Operational and Compliance Risk in accordance with established Policy requirements. Furthermore, you will perform detailed analysis to identify, assess, escalate, and manage risk exposures across Risk Categories such as Operational Compliance, Strategic, Reputational, etc. This includes material, emerging, and concentration risks in accordance with enterprise Policies. You will support Risk Appetite and monitor/assess exposures against this in accordance with enterprise requirements if applicable. You will also support the process to identify, assess, record, and respond to Operational and Compliance Risk events, ensuring they are accurately captured, timely, and in accordance with requirements. Proactively ensuring adequate governance and training are in place to support the management of Risk profiles is also part of your responsibilities. You will deal with the risks associated with New Activities and changes to the Business, ensuring they are well understood and adequately controlled if applicable. Supporting operational risk scenario analysis and stress testing for Operational Risk Capital requirements will also be part of your role. Your qualifications should include 10+ years of experience, project management and governance experience with demonstrated ability to achieve and exceed critical milestones. Outstanding leadership, communication, and influencing skills are essential as you will work with senior leaders and audit partners regularly. Ability to foster working relationships with other leaders across multiple lines of business and with support organizations, including auditors and regulators, is crucial. Demonstrated judgement and critical thinking skills are also required. You should have a Bachelor's/University degree, with a Master's degree preferred. Citi is an equal opportunity and affirmative action employer.,

You will be working with a team of risk professionals in India, focusing on identifying, measuring, monitoring, and reporting enterprise-wide risks. Additionally, you will be responsible for running the entire Business Continuity Management program for the organization. Your duties will include organizing quarterly Risk Committee meetings to update EXCO members on upcoming operational risk agendas, leading annual Key Risk Indicator (KRI) reviews, and overseeing the operational Risk and Outsourcing/Vendor Risk Framework. You will generate dashboards to monitor IT/IS/third party risks for reporting to the Risk Management Committee and Senior Management. Furthermore, you will develop Standard Operating Procedures (SOPs) for vendors offering financial services and conduct annual RCSA exercises for HCIN. It will be your responsibility to identify, evaluate, control, and mitigate organization-wide operational risks by creating a proactive control strategy. You will provide support to units in conducting process and procedure reviews and User Acceptance Tests from an Operational Risk perspective. As a point of reference for business units, you will share your knowledge and skills. The ideal candidate should have experience coordinating and performing reviews of third-party outsourced vendors, both IT and non-IT. You should be able to present ideas through reports and presentations, making suggestions for improvements based on research or findings. You will regularly review complaints against vendors, perform root cause analysis in consultation with business units, identify Key Risk Indicators (KRIs), and monitor and report KRI breaches to senior management. Lastly, you will track action plans and ensure timely closure.,

Job Requirements Job Requirements Role/Job Title: Assistant Customer Service Manager Business: Retail Banking Function/ Department: Rural Banking Place of work: Rural Locations Job Purpose The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service. Roles & Responsibilities Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank&aposs policies and procedures Responsible for branch operations and service delivery to the customers of a designated branch in our rural network. Data entry of application forms, creation of customer IDs, accounts, etc. File / document checking including KYC checking, application forms and loan document verification Handling cash and clearing transactions Maintaining good audit rating for the branch Work towards ensuring best in class service delivery at the branch for external and internal customers Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch such as compliance, Lending operations and operational risk Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs Employ tools such as automation and digitization to increase process efficiency Key Success Metrics TAT, operational efficiency, Cost optimization, error percentage, quality of processing compliance, compliance. Show more Show less

We are currently seeking an experienced professional to join our team in the role of Vice President - Treasury IRRBB Interest Rate Risk in the Banking Book The role holder will combine strong subject matter expertise in IRRBB topics, to ensure the provision of timely and accurate management information and regulatory reporting, together with good experience and understanding of structuring and driving large scale strategy implementation to meet business objectives.The role holder will ensure that the HSBC Group IRRBB Reporting Insight strategy implementation and governance framework is delivered in a timely fashion in a collaborative and constructive working environment, ensuring sustainable success via a robust conduct and regulatory framework. The role involves the design and implementation of IRRBB management information and external reporting to support the new IRRBB strategy to increase NII stabilization whilst reducing core capital sensitivity and result in further improvements in risk monitoring and management. Working collaboratively with colleagues within the Global Treasury Function, IRRBB, and Strategy, Execution and Controls to define a consistent and comprehensive reporting framework, governance and steering approach. This role supports Global and Regional IRRBB team based in London. Dealing with wide range of key stakeholders, Markets Treasury, Global/site ALCM teams Providing support to the Group and Regional heads of IRRBB to develop and propose stress scenarios relevant for IRRBB risk, including maintenance of assumptions and relevant stress tests. Supporting the definition and implementation of the new IRRBB Reporting and governance framework, proactively engaging with colleagues in Forecasting and Stress Testing team. Support delivery of IRRBB forecasting, and in addition support external messaging for IRRBB in conjunction with investor relations Contribute to the definition of target state IRRBB reporting architecture to enable timely and accurate IRRBB management information and regulatory reporting deliverables, partnering with colleagues in Finance, Stress Testing and Global Treasury to ensure reporting consistency. Support activities to improve the measurement and management of all material IRRBB risks and propose IRRBB risk appetite Support the Global Regional Treasury ALCO for the delivery of overall business objectives as set out in the annual Global performance scorecard. These include measures around financial targets (Revenues, Costs, RWAs) as we'll as non-financial measures / obligations around Capital Management, strategic priorities and Risk and Compliance related topics (eg Conduct, operational risk). Working in conjunction with the Global Treasury, IRRBB members in ensuring the business continues to operate to the highest levels of operational, governance and accountability standards via we'll-scoped and managed strategy and framework delivery. Ensure the business operates with the confinements of the agreed risk appetite and in full compliance with all Group and Regulatory requirements. Ensure and promote sharing and adoption of best practice / lessons learned / continual improvement ethos. Support effective management of capital whilst operating within a strict control environment limit framework and in doing so, optimising profitability. Requirements Strong analytical skills, including hands on experience in managing large volumes of data with a proven ability to interpret and comment on data issues Post graduate/Qualified CA/MBA/Engineers in Computers/IT with 10+ years of experience Reasonable experience in Risk/Financial Reporting is essential, preferably in IRRBB/liquidity/capital reporting/Treasury Strong technical knowledge expected of excel (must) and other technical tools such as Excel Macro/SQL/Python/MS Power BI/Power query/Tableau/Qlik Sense etc Experience in automation of MIS reporting will be preferred Excellent interpersonal and communication skills, both written and oral Personal presence and able to command respect at a senior level Strong ability to identify and mitigate risks and apply appropriate controls Experience delivering to internal stakeholders such as internal auditors, business functions etc Relevant banking/treasury product knowledge would be helpful Proven experience of supporting project delivery, utilising relevant tools and techniques to ensure consistent delivery

Monitor key control indicators (KCIs) to track the effectiveness of risk mitigation efforts and report to management. Provide advice, guidance and assessment of application of policies, control standards, and procedures. Provide support on initiatives to drive improvements to the Technology control environment, including the effective design of material controls. Advocate the desired behavioural changes across the CIO community required to mature the understanding and management of technology risk controls. Assist the management team to Enhance technology control frameworks, ensuring they are effective, adaptable, and compliant with industry regulations and standards. Contribute to high-level risk assessments to identify and evaluate potential risks, providing insights for informed decision-making. Collaborate closely with direct leadership to integrate risk considerations into strategic technology planning and decision-making processes. Stay abreast of emerging technologies and cybersecurity threats, anticipate, and address potential risks. Have a good understanding of Operational Risk, particularly the key role played by Technology Requirements bachelors degree (or equivalent experience) in Information Technology, Computer Science, or a related field Knowledge and experience of technology risk management, with a knowledge of control frameworks Understanding of Technology Risk and Control principles Analytical and problem-solving skills, with the ability to navigate technology landscapes. Knowledge of enterprise risk management software and tools A commitment to continuous learning and staying at the forefront of technology concepts and practices. Understanding of Technology Evergreening in a large organisation is desirable. Understanding of Technology infrastructure as used in a large organisation.

The jobholder is responsible for delivering a professional and high-quality service to address the needs of TSC clients, who, given their significance to HSBC, demand an exclusive service. Careful analysis and judgment are required to resolve a multitude of enquiries. The jobholder will be part of Client Servicing team led by Team Leader of regional client services teams and will be one of the named primary point of contacts for premium clients to facilitate the transaction processing. The job holder must own the transaction, handle Trade enquiries, resolve the discrepancies, proactively offer solutions and build strong relationships with premium clients. The jobholder must perform his duties defined in the charter with care, efficiency and every possible effort to deliver customer delight . The jobholder is also required to maintain ongoing business and maximize TSC revenue through proactive client services and maximizing the cross-selling opportunities. The position requires a broad understanding of all TSC products, services and procedures as we'll as an ability to offer tailor-made, professional advice to clients. The jobholder should always be kept abreast of the business environment, regulatory changes and new service availability to fully capture the opportunity to identify cross-selling opportunities. Principal Responsibilities Holds overall ownership of trade transactions of Premium/Standard Trade Clients and ensures an end to end completion of transaction processing Ensure transaction does not break down for want of any document and internal approval Arrange necessary internal approvals and tracking deferrals to facilitate the straight through processing and minimize the breaking down of transactions Address customer complaints and ensuring their effective resolution with high-quality customer service and appropriate flexibility, balancing the client relationship and business costs Monitor E-helpline and raise / resolve customer queries, assigning them to relevant teams and ensuring complete resolution upto satisfaction Facilitate preparation of forms/documentation for customers for client on-boarding Answer incoming customer calls/emails for general and transaction-specific trade enquiries Conduct proactive call backs to customer for payment instructions, confirming exchange rate, informing customer regarding insufficient funds, dispatch details and advice discrepancies etc Follow up with clients, group offices, MO, Sales and various authorities. E. g. Follow up of PO / Export advance payments / Overdue finance bills (INR/FCY), BEF, XOS, FIRC, EDPMS IDPMS Reconciliation, Unaccepted import collection bills, disposal instructions for export proceeds, for payment follow ups with overseas group offices etc Co-coordinate and liaison with MO, Sales and Product teams for various transaction related day to day activities and ensures the maximum output Co-coordinate and liaison with MO, Sales and Product teams for various transaction related day to day activities and ensures the maximum output Acquire knowledge and enhance business understanding, thereby support the development of a cohesive team and building an internal knowledge database Act as trusted transaction advisor for clients, building and strengthening close relationships with these clients. When appropriate, accompanies Client Managers on customer visits Arrange regularly meeting with clients every quarter and understanding their trade requirements Monitoring Exports and local dispatches and ensuring documents are dispatched on time. Timely reporting of discrepancies and expedite resolution for the same Managing the trade relationships of select clients Promote Digital penetration Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring Requirements Graduate, Post-Graduate, (Professional qualifications such as MBA, CA preferred) 5-6 years of operations client servicing experience. Good understanding of trade finance, ICC rules, FEMA RBI guidelines (preferably CDCS). A high level of communication/coordination skill is also required as the jobholder must interact with both clients and internal departments (i. e. Client Management)

The HSBC Premier offering is one of the world s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives . In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude In addition, the Premier Officer may provide credit/lending support to the PRM if dictated by market requirements. Building an ongoing relationship based on value and service is critical to being successful in this role. In order to deliver a high quality service to our highest value personal clients the role holder will need to demonstrate an extensive knowledge of banking products and services across wealth and retail. The HSBC Premier offering is one of the world s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude Impact on the business Provide high quality sales support to a team of PRMs mainly focused on getting appointment for PRMs and supporting PRMs in servicing their clients Reduce the time spent on process and administrative tasks by PRM to increase PRM s capacity Support PRMs to manage client contact and service, including, in the absence of PRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact Provide sales support to PRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement Clients/Stakeholders Handle client's enquiries relating to the PRM s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer s queries at the first point of contact and minimise referrals to the PRM for routine transactions. Has strong knowledge of the PRM s portfolio of clients with the support of CRMS and analytical tools Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact Maintains a basic understanding and technical knowledge of relevant products and services Support PRMs to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up Manager the Premier desk (including required contact activity) in the absence of PRM. Assist the PRM in organizing events as and when required. Refer the attrition cases to PRM immediately Coordinate with cross functional teams to manage Premier TAT / customer expectations Leadership and teamwork Communicate effectively and works we'll with other teams within the Branch, Call Center, and other relevant partners that impact the client s experience of HSBC; in order to ensure a consistent approach and application of Premier standards Efficiently manages time in order to support different PRMs concurrently Proactively identifies opportunities/issues and provides feedback to branch management and HTS to improve products and service processes Delivering the firm - Put the client at the heart of our business and deliver joined up services and solutions aligned to customer needs. Operational effectiveness and control Ensure all processes and procedures are accurate and in accordance with HSBC Bank policy standards, regulatory requirements, Group Compliance Policy and Internal Controls. Comply with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling Zero discrepancies on documentation for new Liability Wealth accounts. Ensure 100% accuracy on all KYC and Non KYC documentation and processing of customer instructions Ensure all entries captured on WMS are error free and that the entries are reconciled everyday. Achieve the operational standards for the business and work within agreed procedures and guidelines - displaying high levels of integrity at all times Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B. 1. 2 of the Group Operations FIM. Minimum concurrent audit comments and NIL reminders Ensure NIL frauds for any cases sourced /handled by the branch. Ensure use of RMP for activity management and referring leads to PRMs Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM Financial Crime Compliance office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional Financial Crime Compliance AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead Financial Crime Compliance; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of Politically Exposed Persons acceptance, prohibition, Customer Due Diligence Enhanced Due Diligence guidelines in order to ensure that the INM RBWM is fully compliant with the Politically Exposed Persons Line of Business Procedure. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM Retail Bank Wealth Management customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the Line of Business Procedur Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile, else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Major Challenges Provide high quality support to PRMs Build extensive knowledge of HSBC systems and procedures in order to handle client needs Proactively help HSBC identify opportunity to improve process efficiencies Sensitively redirect clients to the most effective and efficient channel Support the client in navigating the channel of their choice (to interact with HSBC) effectively and efficiently Ensure the client consistently receives a professional premium service which exceeds their expectations at all times Maintain high standards of control and operational practices in line with HSBC s expectations Ensuring the highest standards of customer service in terms of timeliness and customer experience. Enhancing customer confidence in the bank s Global Premier proposition by ensuring the offer of a relevant product suite and supporting this through systematic and regular communication is a key aspect of the role. given the growth aspirations of the WM business, the jobholder is to constantly source, develop and grow Premier relationships in a highly competitive market. The said role requires to balance customer servicing activity along with sales acquisition while ensuring the necessary growth in the existing portfolio coupled with minimal attrition. Another key challenge is to be able to provide superior service to all walk in customers as per guidelines Premier is a key proposition in the bank s strategy. Over recent years, our business and organisation has made considerable progress both in our performance versus peer group and in our strategic transformation. Over the medium term we have been improving both our profitability and our ability to meet the needs of our target clients. Role Context We have four overriding principles that will apply to the delivery of all propositions, products and services through all channels to all customers at all times: We will treat all customers fairly We will apply the HSBC Group values and business principles in all of our dealings with customers We will meet, or exceed, all local and international laws, regulations, and codes of practice We will deliver services to customers in a manner that provides speed, ease, certainty and empathy Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks Observation of Internal Controls Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Role Dimensions Has exceptional and updated knowledge of Banking products, systems and processes. Is we'll organized and depicts professional image Displays extra-ordinary Business focus and customer orientation and provides exemplary service Is self motivated and has the drive to overachieve on goals and targets set out Displays close bonding with immediate team members and skillful association with support group colleagues Requirements Graduation with 2 to 5 years of experience Holistic understanding of the Branch Operations and Processes of the bank Sound understanding of the company s customer service requirements Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required

Job Title: Payments Processing Analyst Location: Bangalore, India Role Description The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Banks internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders. The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients. The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level. Your key responsibilities Processing Standards Process items adhering to procedures and cut-off times. Assist the team in the day to day operations. Liaise with the sending location in case of any clarification. Communicate to the team all process related clarifications received from the sending location. Collate data regarding process issues and communicate the same to the Manager. Carry out all the EOD functions as per checklists and maintain the relevant records. Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager. Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager. Ensure training of new recruits as per the Training Module. To ensure proper backups are created within the department Escalation Escalate issues to supervisors and managers as per the escalation procedure. Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.. Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations To escalate any process related ambiguities to their respective supervisors or manager for clarification Compliance To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development Business Opportunities To achieve the Job objectives set within the timelines agreed. Contribution to innovation. Contribute ideas with the objective of achieving excellence in service quality. Carry out the monthly departmental self-assessments, based on the checklists. Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions. Additional Responsibilities Ensure all amendments and or updates to the KOP are made on the defined timelines. Ensure training of new recruits as per the Training Module. Carry out tests or quizzes to assess the trainees Maintain all relevant training records. Assist the manager in preparation of various team related MIS Your skills and experience Clear understanding of Payments flow Well versed with SWIFT Risk and Regulatory Payments, SWIFT Back office operation, Operation Risk Minimum Graduation in any stream.

Job Title: Payments Processing Analyst, NCT Location: Jaipur, India Role Description The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Banks internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders. The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients. The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level. Your key responsibilities Processing Standards Process items adhering to procedures and cut-off times. Assist the team in the day to day operations. Liaise with the sending location in case of any clarification. Communicate to the team all process related clarifications received from the sending location. Collate data regarding process issues and communicate the same to the Manager. Carry out all the EOD functions as per checklists and maintain the relevant records. Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager. Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager. Ensure training of new recruits as per the Training Module. To ensure proper backups are created within the department Escalation Escalate issues to supervisors and managers as per the escalation procedure. Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.. Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations To escalate any process related ambiguities to their respective supervisors or manager for clarification Compliance To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development Business Opportunities To achieve the Job objectives set within the timelines agreed. Contribution to innovation. Contribute ideas with the objective of achieving excellence in service quality. Carry out the monthly departmental self-assessments, based on the checklists. Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions. Additional Responsibilities Ensure all amendments and or updates to the KOP are made on the defined timelines. Ensure training of new recruits as per the Training Module. Carry out tests or quizzes to assess the trainees Maintain all relevant training records. Assist the manager in preparation of various team related MIS Your skills and experience Clear understanding of Payments flow Well versed with SWIFT Risk and Regulatory Payments, SWIFT Back office operation, Operation Risk Minimum Graduation in any stream.

Job Title: Payments Processing Analyst, NCT Location: Bangalore, India Role Description The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Banks internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders. The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients. The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level. Your key responsibilities Processing Standards Process items adhering to procedures and cut-off times. Assist the team in the day to day operations. Liaise with the sending location in case of any clarification. Communicate to the team all process related clarifications received from the sending location. Collate data regarding process issues and communicate the same to the Manager. Carry out all the EOD functions as per checklists and maintain the relevant records. Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager. Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager. Ensure training of new recruits as per the Training Module. To ensure proper backups are created within the department Escalation Escalate issues to supervisors and managers as per the escalation procedure. Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.. Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations To escalate any process related ambiguities to their respective supervisors or manager for clarification Compliance To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development Business Opportunities To achieve the Job objectives set within the timelines agreed. Contribution to innovation. Contribute ideas with the objective of achieving excellence in service quality. Carry out the monthly departmental self-assessments, based on the checklists. Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions. Additional Responsibilities Ensure all amendments and or updates to the KOP are made on the defined timelines. Ensure training of new recruits as per the Training Module. Carry out tests or quizzes to assess the trainees Maintain all relevant training records. Assist the manager in preparation of various team related MIS Your skills and experience Clear understanding of Payments flow Well versed with SWIFT Risk and Regulatory Payments, SWIFT Back office operation, Operation Risk Minimum Graduation in any stream.

In Scope of Position based Promotions (INTERNAL only) Job Title: Associate Global Reporting Location: Pune, India Role Description Finance It is crucial for the bank to understand how profitable each businesses activity is and Finance has a responsibility to understand precisely the resource commitment the bank makes to any given client or transaction e.g. cost, capital, funding, liquidity and risk. Finance is playing a central role in keeping the bank focused on simplification and financial resource management. With our diverse teams in 47 countries, we offer a broad portfolio of capabilities. Our key functions range from Group Finance, Treasury, Planning and Performance Management, and Investor Relations to enabling functions such as Finance Change and Administration. These teams make sure we cover all Finance specific aspects for our internal and external stakeholders such as shareholder, employees, clients and regulators. Together, it is the role of Finance to oversee all financial details for Deutsche Bank globally. Sound financial principles are at the core of everything we do. Thats why Finance is vital to the way we run our business. In a global marketplace thats constantly evolving, being adaptable, decisive and accurate is critical. About Global Reporting Global Reporting teams are responsible for a range of reporting, analysis and quality assurance activities in relation to critical / key, complex and technical risk and regulatory topics that affect DB. Risk and Regulatory Analytics are part of the Group Consolidation and Reporting team within Group Reporting / Group Finance and their key stakeholders include but are not limited to: Banking Regulators Group Consolidation and Reporting colleagues Investor Relations and Treasury Business Finance Credit and Market Risk Management Your key responsibilities Solvency Team ensures timely and accurate financial, regulatory and risk reporting, in line with regulatory and statutory requirements for solvency related risk metrics such as regulatory capital, economic capital, asset quality (IFRS9), Risk weighted assets (Basel-III/IV) per CRR3 regulation including other metrics information for EAD and Original Exposure, etc. They collaborate with relevant stakeholders to provide complete and comprehensive reporting in the financial books and records of the Bank, for the effective management of financial and accounting risk: Preparation, validation, and presentation of regulatory reporting packs to key stakeholders such as external regulators, auditors, treasury, investor relations, and senior management (e.g., CFO office) Analysing and responding to various ad-hoc queries from regulators, auditors, and other stakeholders as mentioned above Regulatory adherence: Analysis and interpretation of new regulatory requirements and collaboration with IT/algorithm teams for their implementation Risk data validation and resolution of issues impacting key risk metrics such as Exposure at Default (EAD) and Risk-Weighted Assets (RWA). Collaborate cross-functionally to take on ad-hoc projects towards improving data quality and operational efficiencies Conducting regular reviews and updates of roles and responsibilities within the risk data aggregation process to ensure compliance with BCBS 239 requirements Your skills and experience In-depth understanding of regulatory risk topics such as Risk-Weighted Assets (RWA), Leverage Financial Exposure (FE), Expected Positive Exposure (EPE), Asset Quality, and Regulatory Capital Familiarity with applicable regulations and accounting standards, such as CRR2/3, Basel3/4, and IFRS Extensive experience working with the output of finance and risk systems, including regulatory reporting, risk reporting, and IFRS9 Proven track record of identifying and implementing process improvements to increase efficiency and accuracy Excellent communication skills at all levels, including the ability to interact successfully with stakeholders Ability to translate complex data and financial concepts into clear and concise reports and presentations Experience in collaborating cross-functionally to take on ad-hoc projects towards improving data quality and operational efficiencies Education/ Qualifications University degree with related majors (i.e. Financial Accounting & Auditing, Risk & Financial Management) Qualified Chartered Accountant, Certified Financial Risk Manager (FRM), Chartered Financial Analyst (CFA) or a similar qualification, OR Relevant background in quantitative subject areas (Statistics and Maths) would be preferred

Job Title: TFL Trade - NCT Location: Pune, India Role Description Its a popular perception that if you have experience in Trade Finance Operations, you are never out of job. We handle multiple products like Letter of Credit, Collections, Bank Guarantees etc. Depending on your appetite to learn, you will get enough opportunities to learn multiple products/processes. The learning never ends in Trade Finance Operations. Our subject matter experts will ensure that you get the necessary training on the products and processes. Your key responsibilities Handle the day to day processing of Collections, Letter of credit and Bank Guarantees as part of trade operation team in Delivery Hub, to meet agreed customer service level agreements and review outstanding transactions. Manage and ensure compliance (KOP, Ops manual etc.) with internal policies and audit and regulatory requirements Support and achieve excellent partnership with branch operations, and respective sales staff Your skills and experience Possesses adequate understanding of Trade related rules and guidelines as commissioned by ICC (ICC/UCP/URC etc) Good understanding of legal, credit and operational risks in handling of Trade product/services Good communication skills (oral and written) Flexible to work in late night shifts.

Role Description Its a popular perception that if you have experience in Trade Finance Operations, you are never out of job. We handle multiple products like Letter of Credit, Collections, Bank Guarantees etc. Depending on your appetite to learn, you will get enough opportunities to learn multiple products/processes. The learning never ends in Trade Finance Operations. Our subject matter experts will ensure that you get the necessary training on the products and processes. Your key responsibilities Handle the day to day processing of Collections, Letter of credit and Bank Guarantees as part of trade operation team in Delivery Hub, to meet agreed customer service level agreements and review outstanding transactions. Manage and ensure compliance (KOP, Ops manual etc.) with internal policies and audit and regulatory requirements Support and achieve excellent partnership with branch operations, and respective sales staff Your skills and experience Possesses adequate understanding of Trade related rules and guidelines as commissioned by ICC (ICC/UCP/URC etc) Good understanding of legal, credit and operational risks in handling of Trade product/services Good communication skills (oral and written) Flexible to work in late night shifts.

Role Description Its a popular perception that if you have experience in Trade Finance Operations, you are never out of job. We handle multiple products like Letter of Credit, Collections, Bank Guarantees etc. Depending on your appetite to learn, you will get enough opportunities to learn multiple products/processes. The learning never ends in Trade Finance Operations. Our subject matter experts will ensure that you get the necessary training on the products and processes. Your key responsibilities Handle the day to day processing of Collections, Letter of credit and Bank Guarantees as part of trade operation team in Delivery Hub, to meet agreed customer service level agreements and review outstanding transactions. Manage and ensure compliance (KOP, Ops manual etc.) with internal policies and audit and regulatory requirements Support and achieve excellent partnership with branch operations, and respective sales staff Your skills and experience Possesses adequate understanding of Trade related rules and guidelines as commissioned by ICC (ICC/UCP/URC etc) Good understanding of legal, credit and operational risks in handling of Trade product/services Good communication skills (oral and written) Flexible to work in late night shifts.

Role Description The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Banks internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders. The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients. The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level. Your key responsibilities Processing Standards Process items adhering to procedures and cut-off times. Assist the team in the day to day operations. Liaise with the sending location in case of any clarification. Communicate to the team all process related clarifications received from the sending location. Collate data regarding process issues and communicate the same to the Manager. Carry out all the EOD functions as per checklists and maintain the relevant records. Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager. Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager. Ensure training of new recruits as per the Training Module. To ensure proper backups are created within the department Escalation Escalate issues to supervisors and managers as per the escalation procedure. Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.. Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations To escalate any process related ambiguities to their respective supervisors or manager for clarification Compliance To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development Business Opportunities To achieve the Job objectives set within the timelines agreed. Contribution to innovation. Contribute ideas with the objective of achieving excellence in service quality. Carry out the monthly departmental self-assessments, based on the checklists. Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions. Additional Responsibilities Ensure all amendments and or updates to the KOP are made on the defined timelines. Ensure training of new recruits as per the Training Module. Carry out tests or quizzes to assess the trainees Maintain all relevant training records. Assist the manager in preparation of various team related MIS Your skills and experience Clear understanding of Payments flow Well versed with SWIFT Risk and Regulatory Payments, SWIFT Back office operation, Operation Risk Minimum Graduation in any stream.

Role Description The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Banks internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders. The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients. The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level. Your key responsibilities Processing Standards Process items adhering to procedures and cut-off times. Assist the team in the day to day operations. Liaise with the sending location in case of any clarification. Communicate to the team all process related clarifications received from the sending location. Collate data regarding process issues and communicate the same to the Manager. Carry out all the EOD functions as per checklists and maintain the relevant records. Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager. Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager. Ensure training of new recruits as per the Training Module. To ensure proper backups are created within the department Escalation Escalate issues to supervisors and managers as per the escalation procedure. Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.. Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations To escalate any process related ambiguities to their respective supervisors or manager for clarification Compliance To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development Business Opportunities To achieve the Job objectives set within the timelines agreed. Contribution to innovation. Contribute ideas with the objective of achieving excellence in service quality. Carry out the monthly departmental self-assessments, based on the checklists. Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions. Additional Responsibilities Ensure all amendments and or updates to the KOP are made on the defined timelines. Ensure training of new recruits as per the Training Module. Carry out tests or quizzes to assess the trainees Maintain all relevant training records. Assist the manager in preparation of various team related MIS Your skills and experience Clear understanding of Payments flow Well versed with SWIFT Risk and Regulatory Payments, SWIFT Back office operation, Operation Risk Minimum Graduation in any stream.

Role Description The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Banks internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders. The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients. The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level. Your key responsibilities Processing Standards Process items adhering to procedures and cut-off times. Assist the team in the day to day operations. Liaise with the sending location in case of any clarification. Communicate to the team all process related clarifications received from the sending location. Collate data regarding process issues and communicate the same to the Manager. Carry out all the EOD functions as per checklists and maintain the relevant records. Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager. Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager. Ensure training of new recruits as per the Training Module. To ensure proper backups are created within the department Escalation Escalate issues to supervisors and managers as per the escalation procedure. Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.. Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations To escalate any process related ambiguities to their respective supervisors or manager for clarification Compliance To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development Business Opportunities To achieve the Job objectives set within the timelines agreed. Contribution to innovation. Contribute ideas with the objective of achieving excellence in service quality. Carry out the monthly departmental self-assessments, based on the checklists. Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions. Additional Responsibilities Ensure all amendments and or updates to the KOP are made on the defined timelines. Ensure training of new recruits as per the Training Module. Carry out tests or quizzes to assess the trainees Maintain all relevant training records. Assist the manager in preparation of various team related MIS Your skills and experience Clear understanding of Payments flow Well versed with SWIFT Risk and Regulatory Payments, SWIFT Back office operation, Operation Risk Minimum Graduation in any stream.

Role Description Its a popular perception that if you have experience in Trade Finance Operations, you are never out of job. We handle multiple products like Letter of Credit, Collections, Bank Guarantees etc. Depending on your appetite to learn, you will get enough opportunities to learn multiple products/processes. The learning never ends in Trade Finance Operations. Our subject matter experts will ensure that you get the necessary training on the products and processes. Your key responsibilities Handle the day to day processing of Collections, Letter of credit and Bank Guarantees as part of trade operation team in Delivery Hub, to meet agreed customer service level agreements and review outstanding transactions. Manage and ensure compliance (KOP, Ops manual etc.) with internal policies and audit and regulatory requirements Support and achieve excellent partnership with branch operations, and respective sales staff Your skills and experience Possesses adequate understanding of Trade related rules and guidelines as commissioned by ICC (ICC/UCP/URC etc) Good understanding of legal, credit and operational risks in handling of Trade product/services Good communication skills (oral and written) Flexible to work in late night shifts.

The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Banks internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders. The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients. The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level. Your key responsibilities Processing Standards Process items adhering to procedures and cut-off times. Assist the team in the day to day operations. Liaise with the sending location in case of any clarification. Communicate to the team all process related clarifications received from the sending location. Collate data regarding process issues and communicate the same to the Manager. Carry out all the EOD functions as per checklists and maintain the relevant records. Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager. Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager. Ensure training of new recruits as per the Training Module. To ensure proper backups are created within the department Escalation Escalate issues to supervisors and managers as per the escalation procedure. Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.. Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations To escalate any process related ambiguities to their respective supervisors or manager for clarification Compliance To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development Business Opportunities To achieve the Job objectives set within the timelines agreed. Contribution to innovation. Contribute ideas with the objective of achieving excellence in service quality. Carry out the monthly departmental self-assessments, based on the checklists. Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions. Additional Responsibilities Ensure all amendments and or updates to the KOP are made on the defined timelines. Ensure training of new recruits as per the Training Module. Carry out tests or quizzes to assess the trainees Maintain all relevant training records. Assist the manager in preparation of various team related MIS Your skills and experience Clear understanding of Payments flow Well versed with SWIFT Risk and Regulatory Payments, SWIFT Back office operation, Operation Risk Minimum Graduation in any stream.

Its a popular perception that if you have experience in Trade Finance Operations, you are never out of job. We handle multiple products like Letter of Credit, Collections, Bank Guarantees etc. Depending on your appetite to learn, you will get enough opportunities to learn multiple products/processes. The learning never ends in Trade Finance Operations. Our subject matter experts will ensure that you get the necessary training on the products and processes. Your key responsibilities Handle the day to day processing of Collections, Letter of credit and Bank Guarantees as part of trade operation team in Delivery Hub, to meet agreed customer service level agreements and review outstanding transactions. Manage and ensure compliance (KOP, Ops manual etc.) with internal policies and audit and regulatory requirements Support and achieve excellent partnership with branch operations, and respective sales staff Your skills and experience Possesses adequate understanding of Trade related rules and guidelines as commissioned by ICC (ICC/UCP/URC etc) Good understanding of legal, credit and operational risks in handling of Trade product/services Good communication skills (oral and written) Flexible to work in late night shifts.

Its a popular perception that if you have experience in Trade Finance Operations, you are never out of job. We handle multiple products like Letter of Credit, Collections, Bank Guarantees etc. Depending on your appetite to learn, you will get enough opportunities to learn multiple products/processes. The learning never ends in Trade Finance Operations. Our subject matter experts will ensure that you get the necessary training on the products and processes. Your key responsibilities Handle the day to day processing of Collections, Letter of credit and Bank Guarantees as part of trade operation team in Delivery Hub, to meet agreed customer service level agreements and review outstanding transactions. Manage and ensure compliance (KOP, Ops manual etc.) with internal policies and audit and regulatory requirements Support and achieve excellent partnership with branch operations, and respective sales staff Your skills and experience Possesses adequate understanding of Trade related rules and guidelines as commissioned by ICC (ICC/UCP/URC etc) Good understanding of legal, credit and operational risks in handling of Trade product/services Good communication skills (oral and written) Flexible to work in late night shifts.