1507 Operational Risk Jobs - Page 9

About The Role tbdQualification tbd

Holistic ownership and understanding of Institutional client accounts from a GSAM Operations perspective by coordinating issues across all Operations teams and business partners, and act as a point of contact for GSAM Operations. Review account level metrics (i.e.. post reconciliation resolve daily cash position exceptions against custodians, transfer agent, review client managed collaterals external manager reconciliations etc.) as defined by operating standards and research, escalate, re-mediate exceptions as appropriate.. Coordinate and manage tasks such as cash-flow bookings, security transfers, overdrafts to ensure cash balances, positions on client accounts are accurate to support trading activity. Monitor cash flows/transfer requests sent on behalf of clients and process within agreed SLA. Liaise with client s appointed counter parties (custodian, transfer agents etc.) and respond to adhoc service requests and inquiries. Ensure accounting data accuracy(Cost reconciliations, current face true-ups) and provide accounting policy oversight in order to create controlled environment for investment management process. Proactively review indicators of operational issues/concerns with the goal of resolving such issues before client impact by working with internal and external stakeholders. .Ensure timely instruction of external manager fee payments, capital calls/distributions on a quarterly basis as agreed at the time of account launch. Partner across regional and global teams to drive forward synergies and streamline processes to enable positive client experience. Providing effective thought leadership in navigating evolving financial regulatory landscape and helping to develop technological, low code solutions to build appropriate architecture. Apply process reengineering methodologies in executing strategies and tactical solutions.

Mahindra Mahindra Limited. is looking for Manager - Strategic Risk Management to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

PurposeTo identify preventive ways to avoid any risk occurrenceTo decrease fraud and operational risk in the state by efficiently identify the emerging risk and putting appropriate measuresTo coordinate and perform investigation on various cases allotted & report within timelinesProactively detect problems or gaps in different processes, ensure mitigation, and loop closureTo effectively manage risk agencies and to ensure that their competency skills are upgraded as against evolving fraud trendsLearning and ground sensing to be shared with the stakeholders for root cause analysisAccountabilityEffective use of risk agency network and ensuring closure of cases within stipulated timelines without compromising on qualityEnsure issues are picked up in a proactive manner & necessary corrections are madeCreate network across the industry to identify nexus / racketProactively engage with law enforcement agencies for imparting knowledge and filing complaint Imparting risk awareness/sensitization trainings across various branch locations / departments

PurposeTo identify preventive ways to avoid any risk occurrenceTo decrease fraud and operational risk in the state by efficiently identify the emerging risk and putting appropriate measuresTo coordinate and perform investigation on various cases allotted & report within timelines Proactively detect problems or gaps in different processes, ensure mitigation, and loop closure To effectively manage risk agencies and to ensure that their competency skills are upgraded as against evolving fraud trendsLearning and ground sensing to be shared with the stakeholders for root cause analysis AccountabilityEffective use of risk agency network and ensuring closure of cases within stipulated timelines without compromising on qualityEnsure issues are picked up in a proactive manner & necessary corrections are made Create network across the industry to identify nexus / racketProactively engage with law enforcement agencies for imparting knowledge and filing complaint Imparting risk awareness/sensitization trainings across various branch locations / departments

Summary ofroleThe roleinvolves building robust fraud detection frameworks, managing investigationsthrough empanelled risk agencies, engaging with law enforcement and businessteams, and driving awareness across teams Key ResponsibilitiesDevelop and implement fraud risk frameworks across customer and distributors life cycle Monitor transactions, claims and sales practices to identify red flags and fraud patternsLead and manage investigations of suspected fraud cases through empanelled risk agencies, ensuring timely closure with quality reporting Evaluate and monitor performance of risk agencies to ensure adherence to defined SLAs and investigation quality standards Drive vendor staff training programs to improve competency, investigation skills, and compliance with fraud risk protocols Collaborate with internal stakeholders (underwriting, claims, operations, audit, compliance) to strengthen process controls Liaise with law enforcement agencies and industry bodies for complaint filling and resolution Conduct fraud awareness and sensitisation training across distribution channels and operations teams Provide root-cause analysis of fraud incidents and recommend process/policy improvements

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Functional Description: American Express Global Commercial Services (GCS) is the leading payment card issuer for businesses in the United States and various international markets and supports business owners and companies with products and services to help them run and grow their businesses. Control Management at American Express is a comprehensive and integrated program designed to identify, measure, report, monitor and control operational risk exposures of various business processes. It supports business units in meeting all relevant operational risk, regulatory and compliance requirements. GCS Control Management team aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework. Purpose of the Role: Reporting into Band 35 - GCS Control Management COE - India, this Band 30 position will support to effectively Conduct Risk Monitoring and related activities for GCS Customer Facing Colleagues. Job Responsibilities: Effectively managing, leading & motivating the testing team, dedicated to performing the Conduct Risk monitoring (including emails, calls & SF notes) for GCS Customer Facing Colleagues. Partner with key stakeholders (Business, Compliance, Business Conduct Program team) for Monitoring and Business Conduct related matters. Managing the end-to-end Conduct Risk Monitoring process for GCS Conduct Risk monitoring team which includes maintaining high standards of accuracy around monitoring with no compromise on controls, meeting SLA deliverables, regular calibrations with quality assurance team and ongoing training of testers including customized trainings basis identify themes and trends. Serve as Subject Matter Expert (SME) for Conduct Risk Monitoring and for any reviews / audits related to Business Conduct Program. Assist in design and maintenance of Business Conduct Program, ensuring programs are being carried out timely and accurately. Support risk management practices within the business Proactively anticipate/identify issues, and control deficiencies, through testing, call monitoring and processes monitoring, assessing the impact of each, and work with business partners to develop and implement appropriate mitigating actions Deliver periodic and ad hoc insights against key business testing and monitoring to support management s awareness and response to control improvements. Ensure compliance to the Operational Risk Governance Group, Control Management, and American Express Compliance standards with respect to: documentation, testing, and certification of GCS business monitoring and testing. Partner closely with key control teams including, but not limited to: Operational Risk, Compliance, and Internal Audit, both within the lines of business and across the organization, to promote a well-controlled environment. Maintain internal control / operational risk competency through ongoing training and professional development. Undertake regular project work analyzing business risks and exposures. Preparation of recommendations to business management with regards to process improvement, best practices, risk reduction and maximization of revenue as appropriate. Track specific issues with KRI limits and risk appetite for Business to ensure operational risks are managed within agreed thresholds. Assist in the implementation of portions of the operational risk framework to enable effective risk management and decision making in the BU. Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Join Team Amex and lets lead the way together. International Risk and Controls sits within International Card Services (ICS), which comprises all the issuing functions across our 28 international markets. ICS is an integral part of the global growth strategy for American Express, and the Control Management teams objective is to foster a proactive and effective control environment that ensures adherence to regulatory standards and Amex policy. ICS Control Management is looking for a detail-oriented and analytical Analyst to join our team. This role is focused on the independent testing and assurance of business process controls. You will be a key contributor to ensuring our control environment is robust, well-documented, and operating effectively as we transition to a new Risk & Control Self-Assessment (RCSA) framework. This position will involve extensive collaboration with partners across numerous business units and geographies. How will you make an impact in this role The Analyst, ICS Control Management Risk ID, Assessment, Testing & Reporting will : Execute independent control testing to assess both the design effectiveness and operating effectiveness of key controls within the business. Gather and document robust, high-quality evidence to support testing conclusions, and ensure timely and accurate updates in the system of record (e.g., Archer, ServiceNow or similar). Partner with control owners and business process experts to conduct control walkthroughs and gain a deep understanding of the processes under review. Identify, document, and report on control deficiencies, gaps, or weaknesses with clarity, providing actionable insights for remediation by the process owner. Prepare clear and concise reports on testing results for management, highlighting key themes and trends. Contribute to the continuous improvement of the control testing methodology, including sampling strategies and documentation standards. Support the business in the ongoing adoption and embedding of the new Risk and Control Self-Assessment (RCSA) framework. Minimum Qualifications 2-3 years of experience in operational risk, internal controls, or a related testing/assurance function. Hands-on experience with control testing methodologies, including sampling, evidence gathering, and documentation. Strong analytical and problem-solving skills with a keen eye for detail and the ability to identify the root cause of control failures. Excellent communication and interpersonal skills, with the ability to articulate complex issues to stakeholders clearly and concisely. Proven ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment. Preferred Qualifications Bachelor s degree in finance, Business, Risk Management, or a related field. Direct experience with a Governance, Risk, and Compliance (GRC) tool like Archer/ServiceNow for documenting test results. Familiarity with Risk and Control Self-Assessment (RCSA) frameworks. Proven ability to assess both control design (i.e., is the control designed properly to mitigate risk) and operating effectiveness (i.e., is the control working as intended). Experience working in a first line-of-defense risk or control management role within a global organization. ORMCM

Description Job Responsibilities: Forecasting & Budgeting Produce monthly forecasts; track and explain variances vs. Budget Support annual/quarterly planning with scenarios and run-rate analysis Tie costs to unit metrics (e.g., cost per user, per API call) Data & Automation Write SQL and Python jobs to ingest, transform, and validate cost and usage data Automate reports, alerts, and reconciliation checks; reduce manual work Integrate actions with ticketing (e.g., create remediation tasks in Jira) Spend Visibility & Reporting Maintain daily/weekly/monthly spend reports and dashboards Keep a single source of truth for cost, usage, and tags (e.g., AWS CUR/Athena, invoices, APIs) Explain spend drivers in plain language for engineers and finance Stakeholder Engagement Run regular reviews with Engineering, FP&A, and Procurement Document decisions, owners, and due dates; follow up until closure Provide simple how-to guides for teams on budgets, tags, and cost hygiene Process & Controls Document processes for reporting, forecasting, and commitments Ensure data accuracy and auditability; support internal/external audits as needed Propose small, frequent improvements to reduce toil and defects Optimization & Commitments Identify right-sizing, scheduling, storage tiering, and other cost optimization opportunities Recommend and track Savings Plans/Reserved Instances; monitor coverage and utilization Quantify savings, impact, and any operational risk Required Skills: 3 5 years in cloud cost management, FP&A, or related operations role Strong SQL; ability to build and tune queries and models Experience with one programming language for automation (Python preferred) Hands-on with AWS cost tooling (CUR/Athena, Cost Explorer, Budgets) or similar in Azure/GCP AWS development experience Familiarity with a BI tool (e.g. Power BI) Working knowledge of budgeting, forecasting, and variance analysis Clear writing and communication; able to explain trade-offs without jargon About Us: Envestnet is a leading independent provider of technology enabled investment and practice management solutions to financial advisors who are independent, as well as those who are associated with small or mid sized financial advisory firms and larger financial institutions. Envestnets technology is focused on addressing financial advisors front, middle, and back office needs while leveraging our platform to grow their businesses and expand client relationships. We offer a highly competitive compensation and benefits package as well as the excitement, challenges, and rewards of a fast-growing, entrepreneurial company.

Description Job Responsibilities: Forecasting & Budgeting Produce monthly forecasts; track and explain variances vs. Budget Support annual/quarterly planning with scenarios and run-rate analysis Tie costs to unit metrics (e.g., cost per user, per API call) Data & Automation Write SQL and Python jobs to ingest, transform, and validate cost and usage data Automate reports, alerts, and reconciliation checks; reduce manual work Integrate actions with ticketing (e.g., create remediation tasks in Jira) Spend Visibility & Reporting Maintain daily/weekly/monthly spend reports and dashboards Keep a single source of truth for cost, usage, and tags (e.g., AWS CUR/Athena, invoices, APIs) Explain spend drivers in plain language for engineers and finance Stakeholder Engagement Run regular reviews with Engineering, FP&A, and Procurement Document decisions, owners, and due dates; follow up until closure Provide simple how-to guides for teams on budgets, tags, and cost hygiene Process & Controls Document processes for reporting, forecasting, and commitments Ensure data accuracy and auditability; support internal/external audits as needed Propose small, frequent improvements to reduce toil and defects Optimization & Commitments Identify right-sizing, scheduling, storage tiering, and other cost optimization opportunities Recommend and track Savings Plans/Reserved Instances; monitor coverage and utilization Quantify savings, impact, and any operational risk Required Skills: 3 5 years in cloud cost management, FP&A, or related operations role Strong SQL; ability to build and tune queries and models Experience with one programming language for automation (Python preferred) Hands-on with AWS cost tooling (CUR/Athena, Cost Explorer, Budgets) or similar in Azure/GCP AWS development experience Familiarity with a BI tool (e.g. Power BI) Working knowledge of budgeting, forecasting, and variance analysis Clear writing and communication; able to explain trade-offs without jargon About Us: Envestnet is a leading independent provider of technology enabled investment and practice management solutions to financial advisors who are independent, as well as those who are associated with small or mid sized financial advisory firms and larger financial institutions. Envestnets technology is focused on addressing financial advisors front, middle, and back office needs while leveraging our platform to grow their businesses and expand client relationships. We offer a highly competitive compensation and benefits package as well as the excitement, challenges, and rewards of a fast-growing, entrepreneurial company.

Description Job Responsibilities: Forecasting & Budgeting Produce monthly forecasts; track and explain variances vs. Budget Support annual/quarterly planning with scenarios and run-rate analysis Tie costs to unit metrics (e.g., cost per user, per API call) Data & Automation Write SQL and Python jobs to ingest, transform, and validate cost and usage data Automate reports, alerts, and reconciliation checks; reduce manual work Integrate actions with ticketing (e.g., create remediation tasks in Jira) Spend Visibility & Reporting Maintain daily/weekly/monthly spend reports and dashboards Keep a single source of truth for cost, usage, and tags (e.g., AWS CUR/Athena, invoices, APIs) Explain spend drivers in plain language for engineers and finance Stakeholder Engagement Run regular reviews with Engineering, FP&A, and Procurement Document decisions, owners, and due dates; follow up until closure Provide simple how-to guides for teams on budgets, tags, and cost hygiene Process & Controls Document processes for reporting, forecasting, and commitments Ensure data accuracy and auditability; support internal/external audits as needed Propose small, frequent improvements to reduce toil and defects Optimization & Commitments Identify right-sizing, scheduling, storage tiering, and other cost optimization opportunities Recommend and track Savings Plans/Reserved Instances; monitor coverage and utilization Quantify savings, impact, and any operational risk Required Skills: 3 5 years in cloud cost management, FP&A, or related operations role Strong SQL; ability to build and tune queries and models Experience with one programming language for automation (Python preferred) Hands-on with AWS cost tooling (CUR/Athena, Cost Explorer, Budgets) or similar in Azure/GCP AWS development experience Familiarity with a BI tool (e.g. Power BI) Working knowledge of budgeting, forecasting, and variance analysis Clear writing and communication; able to explain trade-offs without jargon About Us: Envestnet is a leading independent provider of technology enabled investment and practice management solutions to financial advisors who are independent, as well as those who are associated with small or mid sized financial advisory firms and larger financial institutions. Envestnets technology is focused on addressing financial advisors front, middle, and back office needs while leveraging our platform to grow their businesses and expand client relationships. We offer a highly competitive compensation and benefits package as well as the excitement, challenges, and rewards of a fast-growing, entrepreneurial company.

Role Purpose 1.Branch Sales Manager (BSM) is a pivotal role in a branch . Being a customer facing role The BSM has a central role to play in effectively leading and implementing changes introduced as an integral part of delivering the business strategy. Which requires good understanding the local branch customers and its surrounding demography 2. This has to be achieved by leading and mentoring a team of Premier and Advance relationship mangers (PRMs ,AWM, & SAWMs). The Role s success will be achieved by creating and maintaining an environment where the Wealth Sales Manager and his team achieve the business objectives (KPI) and deliver the branch performance measures in line with the defined business plan 3. BSM needs to ensure that the above mentioned needs to be achieved by maintaining the highest standards of risk management, sales quality,control and compliance as required by the Group, WSM also needs to ensure that RWBM operating model is implemented by adhering to the Group standards in customer contact strategy and delivery of those standards in accordance with any specific local requirements There needs to be a overall emphasis to direct and mentor the team to operate and display with highest levels of values and desired behaviors Principal Accountabilities: Key activities and decision making areas Impact on the Business / Function Lead PRMs, AWMs and SAWMs in line with the processes and activities in the RBWM Operating Model and other operational guidelines to achieve consistency of management of our people and delivery of service and sales to HSBC customers Monitor and act on sales activity management information and other internal information tools, using them to coach your team and achieve the business goals. Leading the team to make them effective relationship managers. Identify and act on factors that would increase local competitiveness Lead your team to deliver the key performance indicators (KPIs) and plan and ensure growth of RBWM business for branch in line with INM strategic Plan / AOP projections Grow the share of wallet of customers being managed through effective and proactive customer contact management Increase the Wealth Management Services within the database by driving the concept of Financial Review & Need Based Sales Customers / Stakeholders Use the principles and guidelines in the operating model to ensure customer needs are identified and where appropriate PRMs, AWMs and SAWMs use the support provided by specialists Personally manage the application of EDRAS, client funnel management and sales quality standards Implement customer relationship and proposition strategies In conjunction with your team build a prominent profile in the community in which you are based in a way that builds HSBC s reputation and brand Support the WMs to resolve customer complaints in partnership with the Branch Service stream. Mobilize Branch activities to generate leads and create increasing awareness for the FPS Enhance clients trust in the banks capability of meeting their needs. Ensure awareness of TCF principles and observe the same in spirit. Leadership & Teamwork Lead and manage the PRM and AWM and SAWM team Drive a high performance culture through robust objective setting, performance reviews and action to address poor performance Evaluate performance against KPIs and make discretionary incentive recommendations in line with the Group incentive plans Train, maintain and develop your team to a level appropriate for the business and in line with country training plans Recruit and onboard high caliber individuals in line with headcount and resourcing plans. Maintain and enhance personal and team knowledge and skills through sharing best practice for creating an exceptional customer experience Hold regular team and one-to-one meetings with team members to share priorities, establish focus, coach and address risks & issues Role-model HSBC values and create an inclusive work environment which embraces diversity and fosters engagement Demonstrate connectivity to other teams and actions which benefit the Group above local interests Use technical expertise and business understanding to improve customer satisfaction and RM performance Operational Effectiveness & Control Ensuring that sales & operations are undertaken in accordance with RBWM FIM, BIMs and Credit Policy Manual appropriate lending guidelines The principal regulations under which the job holder operates include the RBWM FIM, BIM and local regulations issued from time to time by SEBI / RBI / AMFI / IRDA. The jobholder needs to operate independently within the overall policy framework laid down by RBWM INM. Ensure all processes for sales & operations are in place and manage within any agreed Authorities Maintain the branch operating rhythm in line with the network operating model Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimise loss Specifically ensure active management and compliance with Anti-Money Laundering, Know Your Customer and Sales Quality standards Undertake Sales, Operational and Credit sampling in your branch, as directed by published bank procedures The jobholder has to function within the purview of the Sales Compliance Guidelines as laid down in the I & I manuals. The Sales Compliance Officer on all aspects covered in the Sales Compliance Manual would audit each area Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail Responsible for ensuring that mandatory education / training and other compliance objectives are included in the performance objectives and are completed in a timely manner. To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Major Challenges We seek to grow our RBWM business through meeting customer needs, delivering the highest standards of sales quality and efficient operations. This involves the pursuit of excellent customer driven service; recognition of customer value, offering solutions from across HSBC appropriate to customer needs in order to enhance that value. The range of competitors and products has established an increased financial awareness in customers, creating a demand for increased experience and skill at branch level. A Wealth Sales Manager requires the following key attributes: High energy and a tenacious approach Excellent sales and people management skills Customer driven with a strong focus on meeting needs, sales quality and standards of service Strong interpersonal communication skills, especially in motivation, coaching and team leadership A strong sense of ownership, responsibility and accountability Ability to respond to and lead change on a personal and team level Effectively plan, organize and coordinate initiatives undertaken by INM RBWM, various other departments of the bank, key mutual fund and insurance partners to improve the throughput of the RMs Focus is also required to keep one self-up to date on developments in the mutual fund and insurance industry to be able to capitalize on such developments . In doing this the job holder needs to work closely with compliance promoting service that is risk free to the bank. Balance the overall performance of the team in line with the expectations of the bank. Role Context The Wealth Management business of HSBC has grown many-fold over the last few years. The role belongs to the face-to-face distribution operating model which defines globally consistent structures, standards and operating procedures for RBWM. The financial planning channel the primary contributor to this growth has also witnessed significant expansion. From a handful relationship managers in 2001, this team has expanded to a total of 250 PRMs pan India. Given the exponential growth expectations a clear-cut need has been felt for having a sales management structure in place for managing the relationship managers. The Branch Sales Managers would be responsible for managing a team of Senior Premier Plus Relationship Managers (PPRMs) / Premier Relationship Managers (PRMs), Advance Wealth Managers (AWM) and Senior Advance Wealth Managers(SAWM); in his area, in one or more branches. He would play an important role as a coach and mentor to the Relationship Managers and would assist them in the area of relationship management and in achieving their performance targets. Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks. Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control. Observation of Internal Controls Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators. Role Dimensions Coverage & Management of all aspects of branch. Impact of sales processes and tools on productivity for all the branch staff. Delivery of KPI targets for the branch. Sales capacity planning, staffing, career progression and development plans for the branch staff. Requirements Knowledge & Experience / Qualifications Post-graduate with approx. 5 to 10 years of experience. Knowledge / Experience Proven ability in team leadership and management Proven ability in Retail distribution Proven ability in relationship management in the Retail sector Demonstrate behaviours consistent with HSBC Valuess Proven adherence to controls and compliance with no significant breaches Expertise in financial planning and related systems and processes Skills Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating Coaching sales techniques, best practice and sales management on a team and one to one basis Planning and organising skills Analytical skills Problem solving skills Qualifications and Certificate Attain appropriate professional and regulatory qualifications as required by the local market Attain any internal standards as required by market Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required Useful Link Link to Careers Site: Click HERE You ll achieve more at HSBC.

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. Our wealth management teams provide financial planning and advice and market insight and updates, as well as products in areas such as investments, deposits, insurance, financing and foreign exchange. They include relationship managers, who work to understand the financial needs of clients and create strategies to meet their objectives, as well as technical product experts, sales managers and support staff. Branch Sales Manager (BSM) is a pivotal role in a branch . Being a customer facing role The BSM has a central role to play in effectively leading and implementing changes introduced as an integral part of delivering the business strategy. Which requires good understanding the local branch customers and its surrounding demography This has to be achieved by leading and mentoring a team of Premier Relationship Mangers (PRMs). The Role s success will be achieved by creating and maintaining an environment where the Wealth Sales Manager and his team achieve the business objectives (KPI) and deliver the branch performance measures in line with the defined business plan BSM needs to ensure that the above mentioned needs to be achieved by maintaining the highest standards of risk management, sales quality, control and compliance as required by the Group, WSM also needs to ensure that WPB operating model is implemented by adhering to the Group standards in customer contact strategy and delivery of those standards in accordance with any specific local requirements There needs to be a overall emphasis to direct and mentor the team to operate and display with highest levels of values and desired behaviors Principal Accountabilities: Key activities and decision-making areas Impact on the Business / Function Lead PRMs, in line with the processes and activities in the WPB Operating Model and other operational guidelines to achieve consistency of management of our people and delivery of service and sales to HSBC customers Monitor and act on sales activity management information and other internal information tools, using them to coach your team and achieve the business goals. Leading the team to make them effective relationship managers. Identify and act on factors that would increase local competitiveness Lead your team to deliver the key performance indicators (KPIs) and plan and ensure growth of WPB business for branch in line with INM strategic Plan / AOP projections Grow the share of wallet of customers being managed through effective and proactive customer contact management Increase the Wealth Management Services within the database by driving the concept of Financial Review & Need Based Sales Customers / Stakeholders Use the principles and guidelines in the operating model to ensure customer needs are identified and where appropriate PRMs use the support provided by specialists Personally manage the application of EDRAS, client funnel management and sales quality standards Implement customer relationship and proposition strategies In conjunction with your team build a prominent profile in the community in which you are based in a way that builds HSBC s reputation and brand Support the WMs to resolve customer complaints in partnership with the Branch Service stream. Mobilize Branch activities to generate leads and create increasing awareness for the FPS Enhance clients trust in the banks capability of meeting their needs. Ensure awareness of TCF principles and observe the same in spirit. Leadership & Teamwork Lead and manage the PRM team Drive a high performance culture through robust objective setting, performance reviews and action to address poor performance Evaluate performance against KPIs and make discretionary incentive recommendations in line with the Group incentive plans Train, maintain and develop your team to a level appropriate for the business and in line with country training plans Recruit and onboard high caliber individuals in line with headcount and resourcing plans. Maintain and enhance personal and team knowledge and skills through sharing best practice for creating an exceptional customer experience Hold regular team and one-to-one meetings with team members to share priorities, establish focus, coach and address risks & issues Role-model HSBC values and create an inclusive work environment which embraces diversity and fosters engagement Demonstrate connectivity to other teams and actions which benefit the Group above local interests Use technical expertise and business understanding to improve customer satisfaction and RM performance Operational Effectiveness & Control Ensuring that sales & operations are undertaken in accordance with WPB FIM, BIMs and Credit Policy Manual appropriate lending guidelines The principal regulations under which the job holder operates include the WPB FIM, BIM and local regulations issued from time to time by SEBI / RBI / AMFI / IRDA. The jobholder needs to operate independently within the overall policy framework laid down by WPB INM. Ensure all processes for sales & operations are in place and manage within any agreed Authorities Maintain the branch operating rhythm in line with the network operating model Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimise loss Specifically ensure active management and compliance with Anti-Money Laundering, Know Your Customer and Sales Quality standards Undertake Sales, Operational and Credit sampling in your branch, as directed by published bank procedures The jobholder has to function within the purview of the Sales Compliance Guidelines as laid down in the I & I manuals. The Sales Compliance Officer on all aspects covered in the Sales Compliance Manual would audit each area Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail Responsible for ensuring that mandatory education / training and other compliance objectives are included in the performance objectives and are completed in a timely manner. To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM WPB customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Major Challenges We seek to grow our WPB business through meeting customer needs, delivering the highest standards of sales quality and efficient operations. This involves the pursuit of excellent customer driven service; recognition of customer value, offering solutions from across HSBC appropriate to customer needs in order to enhance that value. The range of competitors and products has established an increased financial awareness in customers, creating a demand for increased experience and skill at branch level. A Wealth Sales Manager requires the following key attributes: High energy and a tenacious approach Excellent sales and people management skills Customer driven with a strong focus on meeting needs, sales quality and standards of service Strong interpersonal communication skills, especially in motivation, coaching and team leadership A strong sense of ownership, responsibility and accountability Ability to respond to and lead change on a personal and team level Requirements Knowledge / Experience Proven ability in team leadership and management Proven ability in Retail distribution Proven ability in relationship management in the Retail sector Demonstrate behaviours consistent with HSBC Values Proven adherence to controls and compliance with no significant breaches Expertise in financial planning and related systems and processes Skills Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating Coaching sales techniques, best practice and sales management on a team and one to one basis Planning and organising skills Analytical skills Problem solving skills Qualifications and Certificate Attain appropriate professional and regulatory qualifications as required by the local market Attain any internal standards as required by market Post graduation with minimum 5 to 10 years of experience. Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required Useful Link Link to Careers Site: Click HERE You ll achieve more at HSBC.

Not Applicable Specialism Risk Management Level Senior Associate & Summary . & Summary Exciting Career Opportunity in Risk Consulting. Responsibilities Good understanding of capital market related products in fixed income, investment banking and/or global capital market products such as Derivatives (Listed Options, Futures, Rates, Credit, Equities and Structured Products), Bonds and Futures etc. Understanding of the trade lifecycle Attention to detail, good documentation and writing skills Team player with ability to work independently in a fastpaced environment and within a small team setting Strong analytical skills with ability to accurately and efficiently process information Mandatory skill sets Experience in Internal Audit with sector experience Global Banking domian Preferred skill sets Operational risk and/or compliance risk, management framework RCSA, Controls Testing, Obligations/ Compliance Plan, Internal Loss, KRI management, risk reporting, Third party risk 2. Capital Markets & Investment Banking processes and products Equities, Fixed Income, Derivatives etc 3. Retail Banking , Corporate Banking 4. First Line of Defence control testing, Second Line control test Investment banking, institutional securities, treasury, trade life cycle, front office , institutional broking, capital markets, derivatives, fixed incomes. Years of experience required 8+ years Education qualification CA/MBA/Bcom Education Degrees/Field of Study required MBA (Master of Business Administration), Chartered Accountant Diploma Degrees/Field of Study preferred Required Skills Internal Audit Accepting Feedback, Accepting Feedback, Accounting and Financial Reporting Standards, Active Listening, Analytical Thinking, Artificial Intelligence (AI) Platform, Auditing, Auditing Methodologies, Business Process Improvement, Communication, Compliance Auditing, Corporate Governance, Creativity, Data Analysis and Interpretation, Data Ingestion, Data Modeling, Data Quality, Data Security, Data Transformation, Data Visualization, Embracing Change, Emotional Regulation, Empathy, Financial Accounting, Financial Audit {+ 24 more} No

Career Category Procurement Job Description ABOUT THE ROLE Role Description: Let s do this. Let s change the world. In this vital role you will serve as the Sourcing Manager for R&D Cross Category. Reporting to the Amgen India Direct Lead, you will support the sourcing strategy for R&D Cross category. This includes identification, evaluation, and negotiations with suppliers to ensure the delivery of efficient and effective sourcing solutions that support our organizational goals. Your responsibilities will include supporting development of Strategic Sourcing Go-To-Market planning, aligned to both Business and Category Strategies, which can include conducting in-depth market analysis, determining and managing the sourcing process, working with cross-functional stakeholders to ensure overall alignment in sourcing activities and engaging with suppliers to achieve optimal terms and performance. Roles & Responsibilities: Develop and execute global strategic sourcing initiatives to drive cost optimization, supplier performance, and risk management Lead supplier evaluations, negotiations, and contract management (end to end) to ensure best-in-class procurement practices Analyze large datasets related to procurement, supplier performance, and market trends to identify cost-saving opportunities and operational efficiencies Utilize data analytics tools to generate insights, create reports, and support strategic decision-making Collaborate with senior leadership and cross-functional teams to align sourcing strategies with business objectives. Act as a trusted advisor and thought leader across the organization, delivering insights on market trends, supplier capabilities and best sourcing strategies with accountability back to those leaders based on outcomes Understand and influence business needs to drive procurement strategies that support enterprise priorities in a proactive manner Establish and manage key supplier relationships to enhance quality, innovation, and long-term value. Ensure compliance with procurement policies, risk mitigation strategies, and sustainability initiatives. Work effectively with internal stakeholders and suppliers, demonstrating strong communication and collaboration skills Work closely with Procurement Commercial Category team to ensure sourcing execution alignment with the overall procurement strategy Provide guidance to junior team members and contribute to a culture of continuous improvement . Leadership Guide and facilitate collaboration across cross-functional teams and regional stakeholders, ensuring that sourcing execution meets the diverse needs of the organization and are implemented effectively. Ensure that all R&D Cross category procurement activities are managed in compliance with regulatory, contractual, and operational risk requirements. Partner with Legal, Compliance, Data Privacy, and Cybersecurity teams to maintain oversight of risk mitigation strategies and ensure alignment with best practices. Collaborate with Strategic Sourcing peers to oversee the strategic approach to complex negotiations for contracts, providing guidance and ensuring that the right processes and frameworks are in place for RFPs, supplier evaluations, and contract development. Maturity to activate procurement resources towards category priorities while managing expectations with stakeholders. Responsible for delivering results aligned to Financial targets aligned and set by the Category Team, while also informing cost savings forecasting through strategic sourcing Functional Skills: Must-Have Skills: Proven Strategic Sourcing Experience Strong Supplier Negotiation skills Experience with Global Procurement e-Sourcing and CLM Tools (e.g., SAP Ariba, Workday Strategic Sourcing, Sirion Labs) Proficiency in English language Good-to-Have Skills: Demonstrated leadership in R&D Cross category, including vendor management, cost optimization, and performance measurement Experience with negotiating with suppliers endemic to this category in Life Sciences, which in some instances may include Academic Institutions Deep understanding of sourcing management principles, supplier relationship management, and contract lifecycle management Experience leading large, cross-functional teams and managing complex global projects in a matrixed environment Strong financial, legal, and contractual fluency to navigate R&D cross category service agreements and deliver business-aligned outcomes. Exceptional ability to communicate sourcing strategies and influence senior stakeholders Familiarity with procurement platforms such as Ariba as well as ERP systems and advanced analytics tools to support decision-making and process automation Understanding of regulatory landscapes with the ability to navigate and manage compliance requirements Soft Skills: Strong verbal and written communication skills Ability to work effectively with global, virtual teams Ability to navigate ambiguity High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Influencing and Change Management skills Basic Qualifications: Master s degree and 9+ years of total experience OR Bachelor s degree and 11+ years of total experience AND 6+ Years of Sourcing experience .

Career Category Procurement Job Description In this vital role you will serve as the Sourcing Manager for Technology Cross Category. Reporting to the Amgen India Indirect Lead, you will support the sourcing strategy for Technology Cross category. This includes identification, evaluation, and negotiations with suppliers to ensure the delivery of efficient and effective sourcing solutions that support our organizational goals. Your responsibilities will include supporting development of Strategic Sourcing Go-To-Market planning, aligned to both Business and Category Strategies, which can include conducting in-depth market analysis, determining and managing the sourcing process, working with cross-functional stakeholders to ensure overall alignment in sourcing activities and engaging with suppliers to achieve optimal terms and performance. Roles & Responsibilities: Develop and execute global strategic sourcing initiatives to drive cost optimization, supplier performance, and risk management Lead supplier evaluations, negotiations, and contract management (end to end) to ensure best-in-class procurement practices Analyze large datasets related to procurement, supplier performance, and market trends to identify cost-saving opportunities and operational efficiencies Utilize data analytics tools to generate insights, create reports, and support strategic decision-making Collaborate with senior leadership and cross-functional teams to align sourcing strategies with business objectives. Act as a trusted advisor and thought leader across the organization, delivering insights on market trends, supplier capabilities and best sourcing strategies with accountability back to those leaders based on outcomes Understand and influence business needs to drive procurement strategies that support enterprise priorities in a proactive manner Establish and manage key supplier relationships to enhance quality, innovation, and long-term value. Ensure compliance with procurement policies, risk mitigation strategies, and sustainability initiatives. Work effectively with internal stakeholders and suppliers, demonstrating strong communication and collaboration skills Work closely with Procurement Technology Category team to ensure sourcing execution alignment with the overall procurement strategy Provide guidance to junior team members and contribute to a culture of continuous improvement . Leadership Guide and facilitate collaboration across cross-functional teams and regional stakeholders, ensuring that sourcing execution meets the diverse needs of the organization and are implemented effectively. Ensure that all Technology Cross category procurement activities are managed in compliance with regulatory, contractual, and operational risk requirements. Partner with Legal, Compliance, Data Privacy, and Cybersecurity teams to maintain oversight of risk mitigation strategies and ensure alignment with best practices. Collaborate with Strategic Sourcing peers to oversee the strategic approach to complex negotiations for contracts, providing guidance and ensuring that the right processes and frameworks are in place for RFPs, supplier evaluations, and contract development. Maturity to activate procurement resources towards category priorities while managing expectations with stakeholders. Responsible for delivering results aligned to Financial targets aligned and set by the Category Team, while also informing cost savings forecasting through strategic sourcing Functional Skills: Must-Have Skills: Proven Strategic Sourcing Experience Strong Supplier Negotiation skills Experience with Global Procurement e-Sourcing and CLM Tools (e. g. , SAP Ariba, Workday Strategic Sourcing, Sirion Labs) Proficiency in English language Good-to-Have Skills: Demonstrated leadership in Technology Cross category, including vendor management, cost optimization, and performance measurement Experience with negotiating with suppliers endemic to this category in Life Sciences, which in some instances may include Academic Institutions Deep understanding of sourcing management principles, supplier relationship management, and contract lifecycle management Experience leading large, cross-functional teams and managing complex global projects in a matrixed environment Strong financial, legal, and contractual fluency to navigate Technology cross category service agreements and deliver business-aligned outcomes. Exceptional ability to communicate sourcing strategies and influence senior stakeholders Familiarity with procurement platforms such as Ariba as well as ERP systems and advanced analytics tools to support decision-making and process automation Understanding of regulatory landscapes with the ability to navigate and manage compliance requirements Soft Skills: Strong verbal and written communication skills Ability to work effectively with global, virtual teams Ability to navigate ambiguity High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Influencing and Change Management skills Basic Qualifications: Masters degree with 9+ Years of overall experience OR Bachelors degree with 11+ Years of overall experience AND 4 to 6 years of Sourcing experience .

Career Category Procurement Job Description ABOUT THE ROLE Role Description: Let s do this. Let s change the world. In this vital role you will serve as the Sourcing Manager for R&D Cross Category. Reporting to the Amgen India Direct Lead, you will support the sourcing strategy for R&D Cross category. This includes identification, evaluation, and negotiations with suppliers to ensure the delivery of efficient and effective sourcing solutions that support our organizational goals. Your responsibilities will include supporting development of Strategic Sourcing Go-To-Market planning, aligned to both Business and Category Strategies, which can include conducting in-depth market analysis, determining and managing the sourcing process, working with cross-functional stakeholders to ensure overall alignment in sourcing activities and engaging with suppliers to achieve optimal terms and performance. Roles & Responsibilities: Develop and execute global strategic sourcing initiatives to drive cost optimization, supplier performance, and risk management Lead supplier evaluations, negotiations, and contract management (end to end) to ensure best-in-class procurement practices Analyze large datasets related to procurement, supplier performance, and market trends to identify cost-saving opportunities and operational efficiencies Utilize data analytics tools to generate insights, create reports, and support strategic decision-making Collaborate with senior leadership and cross-functional teams to align sourcing strategies with business objectives. Act as a trusted advisor and thought leader across the organization, delivering insights on market trends, supplier capabilities and best sourcing strategies with accountability back to those leaders based on outcomes Understand and influence business needs to drive procurement strategies that support enterprise priorities in a proactive manner Establish and manage key supplier relationships to enhance quality, innovation, and long-term value. Ensure compliance with procurement policies, risk mitigation strategies, and sustainability initiatives. Work effectively with internal stakeholders and suppliers, demonstrating strong communication and collaboration skills Work closely with Procurement Commercial Category team to ensure sourcing execution alignment with the overall procurement strategy Provide guidance to junior team members and contribute to a culture of continuous improvement . Leadership Guide and facilitate collaboration across cross-functional teams and regional stakeholders, ensuring that sourcing execution meets the diverse needs of the organization and are implemented effectively. Ensure that all R&D Cross category procurement activities are managed in compliance with regulatory, contractual, and operational risk requirements. Partner with Legal, Compliance, Data Privacy, and Cybersecurity teams to maintain oversight of risk mitigation strategies and ensure alignment with best practices. Collaborate with Strategic Sourcing peers to oversee the strategic approach to complex negotiations for contracts, providing guidance and ensuring that the right processes and frameworks are in place for RFPs, supplier evaluations, and contract development. Maturity to activate procurement resources towards category priorities while managing expectations with stakeholders. Responsible for delivering results aligned to Financial targets aligned and set by the Category Team, while also informing cost savings forecasting through strategic sourcing Functional Skills: Must-Have Skills: Proven Strategic Sourcing Experience Strong Supplier Negotiation skills Experience with Global Procurement e-Sourcing and CLM Tools (e.g., SAP Ariba, Workday Strategic Sourcing, Sirion Labs) Proficiency in English language Good-to-Have Skills: Demonstrated leadership in R&D Cross category, including vendor management, cost optimization, and performance measurement Experience with negotiating with suppliers endemic to this category in Life Sciences, which in some instances may include Academic Institutions Deep understanding of sourcing management principles, supplier relationship management, and contract lifecycle management Experience leading large, cross-functional teams and managing complex global projects in a matrixed environment Strong financial, legal, and contractual fluency to navigate R&D cross category service agreements and deliver business-aligned outcomes. Exceptional ability to communicate sourcing strategies and influence senior stakeholders Familiarity with procurement platforms such as Ariba as well as ERP systems and advanced analytics tools to support decision-making and process automation Understanding of regulatory landscapes with the ability to navigate and manage compliance requirements Soft Skills: Strong verbal and written communication skills Ability to work effectively with global, virtual teams Ability to navigate ambiguity High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Influencing and Change Management skills Basic Qualifications: Master s degree and 9+ years of total experience OR Bachelor s degree and 11+ years of total experience AND 6+ Years of Sourcing experience .

Role Description The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Banks internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders. The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients. The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level. Your key responsibilities Processing Standards Process items adhering to procedures and cut-off times. Assist the team in the day to day operations. Liaise with the sending location in case of any clarification. Communicate to the team all process related clarifications received from the sending location. Collate data regarding process issues and communicate the same to the Manager. Carry out all the EOD functions as per checklists and maintain the relevant records. Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager. Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager. Ensure training of new recruits as per the Training Module. To ensure proper backups are created within the department Escalation Escalate issues to supervisors and managers as per the escalation procedure. Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.. Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations To escalate any process related ambiguities to their respective supervisors or manager for clarification Compliance To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development Business Opportunities To achieve the Job objectives set within the timelines agreed. Contribution to innovation. Contribute ideas with the objective of achieving excellence in service quality. Carry out the monthly departmental self-assessments, based on the checklists. Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions. Additional Responsibilities Ensure all amendments and or updates to the KOP are made on the defined timelines. Ensure training of new recruits as per the Training Module. Carry out tests or quizzes to assess the trainees Maintain all relevant training records. Assist the manager in preparation of various team related MIS Your skills and experience Clear understanding of Payments flow Well versed with SWIFT Risk and Regulatory Payments, SWIFT Back office operation, Operation Risk Minimum Graduation in any stream.

Role Description The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Banks internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders. The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients. The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level. Your key responsibilities Processing Standards Process items adhering to procedures and cut-off times. Assist the team in the day to day operations. Liaise with the sending location in case of any clarification. Communicate to the team all process related clarifications received from the sending location. Collate data regarding process issues and communicate the same to the Manager. Carry out all the EOD functions as per checklists and maintain the relevant records. Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager. Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager. Ensure training of new recruits as per the Training Module. To ensure proper backups are created within the department Escalation Escalate issues to supervisors and managers as per the escalation procedure. Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.. Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations To escalate any process related ambiguities to their respective supervisors or manager for clarification Compliance To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development Business Opportunities To achieve the Job objectives set within the timelines agreed. Contribution to innovation. Contribute ideas with the objective of achieving excellence in service quality. Carry out the monthly departmental self-assessments, based on the checklists. Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions. Additional Responsibilities Ensure all amendments and or updates to the KOP are made on the defined timelines. Ensure training of new recruits as per the Training Module. Carry out tests or quizzes to assess the trainees Maintain all relevant training records. Assist the manager in preparation of various team related MIS Your skills and experience Clear understanding of Payments flow Well versed with SWIFT Risk and Regulatory Payments, SWIFT Back office operation, Operation Risk Minimum Graduation in any stream.

Role Description Its a popular perception that if you have experience in Trade Finance Operations, you are never out of job. We handle multiple products like Letter of Credit, Collections, Bank Guarantees etc. Depending on your appetite to learn, you will get enough opportunities to learn multiple products/processes. The learning never ends in Trade Finance Operations. Our subject matter experts will ensure that you get the necessary training on the products and processes. Your key responsibilities Handle the day to day processing of Collections, Letter of credit and Bank Guarantees as part of trade operation team in Delivery Hub, to meet agreed customer service level agreements and review outstanding transactions. Manage and ensure compliance (KOP, Ops manual etc.) with internal policies and audit and regulatory requirements Support and achieve excellent partnership with branch operations, and respective sales staff Your skills and experience Possesses adequate understanding of Trade related rules and guidelines as commissioned by ICC (ICC/UCP/URC etc) Good understanding of legal, credit and operational risks in handling of Trade product/services Good communication skills (oral and written) Flexible to work in late night shifts.

Role Description Its a popular perception that if you have experience in Trade Finance Operations, you are never out of job. We handle multiple products like Letter of Credit, Collections, Bank Guarantees etc. Depending on your appetite to learn, you will get enough opportunities to learn multiple products/processes. The learning never ends in Trade Finance Operations. Our subject matter experts will ensure that you get the necessary training on the products and processes. Your key responsibilities Handle the day to day processing of Collections, Letter of credit and Bank Guarantees as part of trade operation team in Delivery Hub, to meet agreed customer service level agreements and review outstanding transactions. Manage and ensure compliance (KOP, Ops manual etc.) with internal policies and audit and regulatory requirements Support and achieve excellent partnership with branch operations, and respective sales staff Your skills and experience Possesses adequate understanding of Trade related rules and guidelines as commissioned by ICC (ICC/UCP/URC etc) Good understanding of legal, credit and operational risks in handling of Trade product/services Good communication skills (oral and written) Flexible to work in late night shifts.

Job Requirements Job Requirements Role/ Job Title: Manager-Governance & Operational Risk Function/ Department: Business Operational Risk Job Purpose: The role entails managing operational risk and compliance for retail assets. The role will closely collaborate with the product, business, Credit, Collections, Policy and operations teams to drive effective implementation of Operational risk framework and adherence to regulatory requirements. It includes building up of processes and framing of SOPs. Roles & Responsibilities: Assist all stakeholders in understanding RBI indents/ requirements. Assist all stakeholders in quarterly performance of Risk control self-assessment, data submission for KRI (Key Risk indicators). Enhance understanding of operational risk and compliance. Manage operational risk events, ensuring timely completion of preventive and corrective action. Review of SOPs/ Policies from Operational risk and compliance perspective. Preparation of Business Operational risk decks. Tracking and closure of operational risk issues and events. Liaison/ Collaborate with stakeholders for closure of RBI requirements and regulatory compliances. Recommend process changes in order to mitigate operational risk. Education Qualification: Graduation: Bachelor of Commerce(B.Com) Post-graduation: MBA / PGDM Experience: 2 to 10 years of relevant experience

Ready to scale your impact in a fast-growing digital payments environment with the autonomy to innovate? Lead Thomson Reuters enterprise-wide fraud strategy as digital payments scale, reporting to the VP, Payment Operations. About the Role: Monitor real-time and post-settlement payments, lead alert triage/investigations, and refine rules to catch evolving fraud while minimizing false positives. Own the fraud risk register; design and tune preventive controls; maintain SOPs; and ensure PCI-DSS and data security compliance. Partner with Legal, InfoSec, Treasury, Engineering, and vendors (e.g., Actimize, Sift, Forter) to coordinate responses and optimize gateway/acquirer settings. Enable first-line teams through training and playbooks; support incident response alongside cybersecurity, legal, and comms. Deliver dashboards and audit-ready reports on trends, exposure, KPIs, and root causes; drive continuous improvement and automation (RPA/AI/ML). Benchmark KPIs and lead initiatives to reduce losses, improve detection precision, and accelerate response. About you: 8-12 years in fraud risk operations/payment fraud monitoring; strong knowledge of typologies and payment networks (Stripe, Adyen, SWIFT/SEPA/ACH). Proficient with analytics and fraud tools (Excel, Tableau, Splunk, SQL; Actimize, SAS, Sift, ThreatMetrix). Familiar with AML, PCI DSS, SOX, ISO27001, GDPR, FATF; skilled in pattern analysis, rapid decisions, and investigations. Proven cross-functional leadership and stakeholder communication; ability to manage multiple priorities and brief senior leaders. Bachelors in finance/risk/IT/Business; CFE/CISA/CAMS/CFCS preferred; experience in regulated, global B2B fintech/subscription environments and audits. Whats in it For You? Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Role Description The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Banks internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders. The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients. The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level. Your key responsibilities Processing Standards Process items adhering to procedures and cut-off times. Assist the team in the day to day operations. Liaise with the sending location in case of any clarification. Communicate to the team all process related clarifications received from the sending location. Collate data regarding process issues and communicate the same to the Manager. Carry out all the EOD functions as per checklists and maintain the relevant records. Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager. Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager. Ensure training of new recruits as per the Training Module. To ensure proper backups are created within the department Escalation Escalate issues to supervisors and managers as per the escalation procedure. Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.. Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations To escalate any process related ambiguities to their respective supervisors or manager for clarification Compliance To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development Business Opportunities To achieve the Job objectives set within the timelines agreed. Contribution to innovation. Contribute ideas with the objective of achieving excellence in service quality. Carry out the monthly departmental self-assessments, based on the checklists. Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions. Additional Responsibilities Ensure all amendments and or updates to the KOP are made on the defined timelines. Ensure training of new recruits as per the Training Module. Carry out tests or quizzes to assess the trainees Maintain all relevant training records. Assist the manager in preparation of various team related MIS Your skills and experience Clear understanding of Payments flow Well versed with SWIFT Risk and Regulatory Payments, SWIFT Back office operation, Operation Risk Minimum Graduation in any stream.

Role Description The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Banks internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders. The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients. The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level. Your key responsibilities Processing Standards Process items adhering to procedures and cut-off times. Assist the team in the day to day operations. Liaise with the sending location in case of any clarification. Communicate to the team all process related clarifications received from the sending location. Collate data regarding process issues and communicate the same to the Manager. Carry out all the EOD functions as per checklists and maintain the relevant records. Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager. Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager. Ensure training of new recruits as per the Training Module. To ensure proper backups are created within the department Escalation Escalate issues to supervisors and managers as per the escalation procedure. Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.. Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations To escalate any process related ambiguities to their respective supervisors or manager for clarification Compliance To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development Business Opportunities To achieve the Job objectives set within the timelines agreed. Contribution to innovation. Contribute ideas with the objective of achieving excellence in service quality. Carry out the monthly departmental self-assessments, based on the checklists. Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions. Additional Responsibilities Ensure all amendments and or updates to the KOP are made on the defined timelines. Ensure training of new recruits as per the Training Module. Carry out tests or quizzes to assess the trainees Maintain all relevant training records. Assist the manager in preparation of various team related MIS Your skills and experience Clear understanding of Payments flow Well versed with SWIFT Risk and Regulatory Payments, SWIFT Back office operation, Operation Risk Minimum Graduation in any stream.