- Provide oversight, guidance and support relating to issues management in respect of risk and control issues including quality and adherence to SLAs throughout the issues management process.
- Ensure frameworks are implemented and managed effectively across aligned businesses, functions and horizontals.
- Provide advice, education and awareness relating to issues management as part of continuous improvement and enhanced service framework.
- Driving improved and sustainable controls culture through use of data led relevant indicators to ensure Control Forums are insightful and conversations risk focused, while also overseeing the Control Framework.
- Monitor key indictors and provide insights to leadership to oversee their risk profile. This includes analytics covering root cause analysis of issues and thematic trends, supporting the function to predict areas of risk exposure.
- Proactively identify and resolve thematic issues to drive control enhancement opportunities through the use of key data such as Control Reporting Data insights.
- Specialist consultancy and advisory service to drive high quality risk management in line with strategy, regulation, Group frameworks, policies and standards to deliver a sustainable and strengthened control environment and control culture.
- Deploying knowledge and expertise to assess, predict and mitigate future risks whilst guiding the business, functions and horizontals on using the Control Framework in a way that allows the business to safely grow and innovate.
- Manage and coordinate regulatory inputs to control reporting, briefings and relevant governance fora and act as point of coordination and syndication of Regulatory updates and engagements to ensure consistency (as required).
- Supporting Senior Managers (SMRs) and Material Risk Takers (MRTs) in the effective discharge of their responsibilities.
- Partnering with 2nd Line of Defence (2LOD i.e. Compliance, Operational Risk) and 3rd Line of Defence (i.e. Barclays Internal Audit) colleagues to input on common areas of interest to provide an enriched controls advisory service.
Stakeholder Management and Leadership
Excellent interpersonal and stakeholder management skills; being able to communicate confidently and effectively with people at all levels, both verbally and in writing. Engagement with stakeholders and be actively able to manage conflicting views. To develop and maintain excellent working relationships across multiple teams.
Decision-making and Problem Solving
Navigating complex, often matrix-based environment to make decisions and propose solutions on long standing or emerging control issues to influence stakeholders on the remediation required. Able to overlay policy and standard requirements with business needs to support the business with solutions for complex risk and control issues. To be able to look at the bigger picture and take a balanced risk approach.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Essential Skills/Basic Qualifications:
- Strong ability to influence at senior management level and apply judgement to balance risk versus business interest whilst ensuring compliance to all relevant policies and standards.
- Strong understanding and knowledgeable on aspects of Enterprise Risk Management Framework (ERMF), Operational Risk Framework (ORF) and Barclays Control Framework (BCF).
- Experience of working in or within a Control type role / team with the ability to demonstrate a risk management mindset.
- Understanding of Private Banking and Wealth Management business and related regulatory obligations in India (essential).
Desirable skills/Preferred Qualifications:
- Effective written and oral communication skills, with the ability to present credibly to senior stakeholders.
- Highly experienced in dealing with multiple stakeholders in different business functions who have different objectives e.g. Barclays Internal Audit, Risk, Compliance, Fraud, Legal.
- Strong Excel skills including extensive experience in managing large quantities of data, pivots, formulas, VLOOKUP.
- Strong ability to provide thought leadership through bringing together insight and analysis including external knowledge.
- Extensive working knowledge of operational risk control processes and practices, including experience in their application across functions.
