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2.0 - 6.0 years
2 - 6 Lacs
Bengaluru, Karnataka, India
On-site
Senior Facility Executive Jones Lang LaSalle (JLL) is seeking a highly motivated and experienced Senior Facility Executive to oversee the efficient operation and maintenance of our facilities. This role demands a proactive professional with strong leadership, technical, and client-facing skills, dedicated to ensuring a seamless and high-quality workplace experience. What this job involves: Operational Management : Oversee the day-to-day operations of the facility, ensuring all building systems, services, and amenities are functioning optimally. This includes managing preventive and corrective maintenance, utility management, and ensuring a safe and comfortable environment for occupants. Team Leadership & Supervision : Lead and mentor a team of facility staff and technicians. Assign tasks, monitor performance, provide guidance, and foster a collaborative and high-performing work environment. Vendor & Contract Management : Manage relationships with third-party vendors and contractors for services such as HVAC, electrical, plumbing, housekeeping, security, and landscaping. Oversee service delivery, conduct performance reviews, and ensure compliance with Service Level Agreements (SLAs) and contractual terms. Budget & Cost Control : Assist in the preparation and management of the facility budget. Monitor expenditures, identify cost-saving opportunities without compromising service quality, and ensure efficient resource allocation. Client & Stakeholder Relations : Maintain strong relationships with clients and internal stakeholders, understanding their needs, addressing concerns, and ensuring high levels of satisfaction. Act as a primary point of contact for facility-related queries and escalations. Compliance & Safety : Ensure strict adherence to all relevant health, safety, environmental, and regulatory compliance standards. Implement and monitor safety protocols, conduct regular inspections, and participate in emergency preparedness planning. Reporting & Documentation : Prepare and maintain accurate daily, weekly, and monthly reports on facility operations, maintenance activities, incidents, and performance metrics. Ensure all facility documentation, including asset registers and service records, is up-to-date. Project Support : Support the Facility Manager in various projects, including renovations, upgrades, and new installations, ensuring minimal disruption to operations. What we're looking for: Education & Experience : A Bachelor's degree or Diploma in Engineering (Electrical/Mechanical/Civil) or a related field. Minimum of 5-7 years of experience in facility management , with a proven track record in a supervisory or senior operational role. Technical Acumen : Strong working knowledge of building systems (HVAC, electrical, plumbing, fire safety) and general maintenance procedures. Leadership & Team Management : Demonstrated leadership abilities with experience in managing and motivating a team. Communication Skills : Excellent verbal and written communication skills to interact effectively with clients, vendors, and staff at all levels. Problem-Solving : Strong analytical and problem-solving skills , with the ability to troubleshoot issues and implement effective solutions quickly. Financial Literacy : Basic understanding of budget management and cost control principles. Compliance & Safety Focus : A strong commitment to operational compliance and workplace safety. Software Proficiency : Proficiency in MS Office Suite (Word, Excel, PowerPoint) ; familiarity with CMMS/CAFM systems is an advantage.
Posted 1 month ago
4.0 - 8.0 years
4 - 8 Lacs
Gurgaon, Haryana, India
On-site
Finance SME - General Accounting Jones Lang LaSalle Property Consultants (India) Pvt. Ltd. is seeking a Finance SME - General Accounting to manage comprehensive financial operations within our team. This role is crucial for overseeing the General Ledger, ensuring accurate and timely financial reporting, and contributing to the overall financial health of our property portfolio. What this job involves: General Ledger Management : Responsible for the General Ledger month-end close , which includes managing accruals, booking payments, and other relevant entries. This also involves reviewing actual-to-budget variances, cash management, bank reconciliations, spreadsheet preparation, and overseeing Accounts Receivable (AR) and Accounts Payable (AP). You will also acquire expert knowledge of real estate accounting software. Financial Statement Preparation : Prepare timely and accurate monthly property financial statements and their working papers for your aligned property portfolio, adhering to deadlines set by Client Accounting Services and external clients. Submission & Review : Submit financial statements and work papers in a reviewable form, including all necessary documentation, within the proper timeframe for review. Cash & Bank Reconciliation : Responsible for the cash management of assigned properties. Ensure all bank statements are reconciled promptly, and follow up on all outstanding checks and reconciling items monthly. Audit Coordination : Assume responsibility for the coordination and organization of year-end audit work and the preparation of supporting schedules. Ad-hoc & Governance : Manage ad-hoc requests and guide team members on operational controls. Challenge lapses and help create effective governance on the ground. What we're looking for: Employee Specifications : Strong Finance background ; Commerce graduate or Post Graduate/CA Inter is preferred. Minimum 5-7 years of Operational/General Ledger accounting and Finance experience , including Profit & Loss analysis and Balance Sheet overview. Experience in real estate accounting is a plus. Strong analytical skills with attention to detail, logical thinking, and a positive attitude for quick problem-solving. Impactful written and verbal communication to interact with clients, and strong interpersonal skills. Demonstrated consistency in values, principles, and work ethics. Strong knowledge of MS Office (MS Word, Excel, PowerPoint, Outlook) is required. Prior experience with ERP JD1 is preferable. Performance Objectives : Works within established procedures and mentors/guides the team on operational concerns. Identifies problems and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions . Provides support to the Lead.
Posted 1 month ago
2.0 - 5.0 years
2 - 5 Lacs
Mumbai, Maharashtra, India
On-site
Roles and Responsibilities: Operational Management Managing all electromechanical operations, including their repair and maintenance. Overseeing all building systems, including fire/life safety, MEP (Mechanical, Electrical, and Plumbing), and all critical utilities. Developing and maintaining effective asset-specific maintenance and safety procedure manuals, and recommending/implementing improvements. Ensuring all planned preventive maintenance (PPM) is carried out in a timely manner. Conducting regular inspections of operating MEP equipment systems, making necessary adjustments, and managing controls as per requirements. Conducting risk/root-cause analysis in case of system failures and breakdowns, and creating corrective/preventive action plans. Implementing and administering inventory control programs for parts purchase and utilization. Coordinating with contractors, tenants, and engineers. Maintaining service/repair contracts. Assessing building operations and working towards mitigating highlighted inherent risks. Creating emergency response plans and participating in evacuation drills. Coordinating and maintaining the as-built drawing and transition document library. Financial and Administrative Management Ensuring proper sign-offs for attendance and all required details for cost sheet submission. Ensuring timely submission of client-approved cost sheets to the JLL office and following up for invoices from the JLL office. Submitting invoices to the client and following up for payments. Ensuring timely renewal of agreements, submission of invoices, and follow-ups for payments. Overseeing all vendor quotations and invoices. Playing a key role in managing engineering operational accounts for buildings as required and assisting in budgeting. Team Leadership and Development Being responsible for hiring, training, and development of shift engineers and maintenance staff. Compliance and Reporting Monitoring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for JLL and outsourced agencies to ensure effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring compliance with applicable codes, regulations, government agencies, and company directives. Maintaining engineering and other reports like DMR and MMR. Working closely with regional RO/HO/SME/Training teams to ensure closure of all required reports. Facilitating services under the slogan No Safety No Work, requiring a thorough understanding of all safety and environmental concerns related to equipment and the overall plant arena. Qualifications Education: Degree/Diploma in Electrical, Mechanical, Civil, or Marine Engineering, or equivalent. Experience: Minimum 4 to 5 years of working experience in the Facility Industry, Real Estate, Hotel, or Construction Industry. Candidates with residential site experience will be preferred for this residential building. Skills & Attributes Analytical and Meticulous: Excellent problem-solving skills and a keen eye for detail are essential. Multitasking: Capacity to multitask efficiently. Communication: Excellent written and oral communication skills. Teamwork & Management: Strong teamwork and management skills are an added advantage.
Posted 1 month ago
5.0 - 8.0 years
7 - 10 Lacs
Pune
Work from Office
Are you experienced in the field of Supply Chain? Are you a stress-resistant team-player, with can-do mentality and excellent communications skills? Are you experienced in the Supply or Demand Planning? At Vanderlande we are currently searching for a Central Material Planner! Your Role As a Central Material Planner, your main focus is to balance, secure and assure material availability to the Central Warehouse. You are the first point of contact for the Operational Buyer and Project Material Planner. Your tasks and responsibilities Central Material Planners, form a key part of the Supply Chain of Vanderlande. Their job is to anticipate and maintain central warehouse stock levels to ensure the business runs smoothly. As a Central Material Planner, you manage the short-term Materials Availability. You maintain the supply integrity of the Central Warehouse(s). You make sure that the Ordering department and Project Material Planners deliver and execute according to existing agreements. You inform and manage your stakeholders like the Ordering department and Project Material Planning. Your responsibilities and activities will be: Validates demand and create orders to the Ordering department Validates DRP messages and acts accordingly towards stakeholders Maintains Supply and Demand for (set of) a category on central warehouses First point of contact for Operational Buyers and Project Material Planners Drive planning process, methodology and tooling improvements Your profile For this position, we require: Bachelor degree in Mechanical or equivalent, and MBA in a Supply Chain , preferred AICP certification Working experience (min. 7+ years) in preferably a high-tech environment Excellent communication skills Strong stakeholder management skills Supply Chain and Planning experience are a plus JDE experience is a Plus, also advance excel and powerpoint Drive to win, result and goal oriented with a hands-on mentality You should apply when you are: An excellent communicator in English An expert in balancing stakeholders Able to collaborate easily with stakeholders A strong planner and organizer Result oriented and stress-resistant Self-confident and independent
Posted 1 month ago
3.0 - 8.0 years
6 - 9 Lacs
Mumbai
Work from Office
The Practice manager is responsible for the operational management of a chain of Physiotherapy Clinics ensuring of high quality patient care,excellent customer service and efficient business operations. Hiring ,training of Physiotherapists and support staff manage staff performance and grienavances,budgeting ,growth strategies to increase revenue and ensure efficient use of resources ,icluding staff and facilities. Ensure customer service,responding to patient feedback and complaints,develop customer retention strategies to increase patient loyalty .
Posted 1 month ago
0.0 - 1.0 years
1 - 1 Lacs
Chennai, WEST CIT NAGAR
Work from Office
To improve sales of the institute, lead generation, lead conversion with marketing skills. Good communication, Positive attitude Key Responsibilities: Project Coordination: Assist in planning, organizing, and executing business projects and initiatives. Monitor project timelines, track progress, and ensure that milestones and deadlines are met. Collaborate with project teams to ensure effective communication and coordination. Administrative Support: Provide administrative support to senior management and department heads, including scheduling meetings, preparing reports, and handling correspondence. Maintain and organize files, records, and documentation in an orderly manner. Operational Management: Coordinate day-to-day business operations and activities, ensuring alignment with company policies and procedures. Handle inquiries and requests from internal and external stakeholders, providing timely and effective responses. Event Coordination: Plan and coordinate company events, meetings, and conferences, including logistics, scheduling, and communication with participants. Manage event-related budgets and ensure that events are executed smoothly and within budget. Communication and Liaison: Act as a point of contact between departments, facilitating communication and collaboration to achieve business objectives. Prepare and distribute internal communications, including newsletters, announcements, and updates. Data Management and Reporting: Collect, analyze, and report on business data and metrics to support decision-making and performance tracking. Prepare and maintain reports on project status, operational performance, and other key metrics.
Posted 1 month ago
4.0 - 8.0 years
4 - 8 Lacs
Bengaluru, Karnataka, India
On-site
Job Responsibilities: Able to manage delivery fleet on ground to ensure on time delivery of orders. Work with SQ city teams to deliver best in class customer experience through delivery boys at the doorstep. Able to take decisions on ground keeping customer first. Handle last mile delivery cost, resources and drive the teams on ground to deliver the best. End to end ownership in terms of planning and execution of last mile operational tasks of the city or region. Able to negotiate with vendors to optimize cost and have a network or build network of last mile vendors Has innovating mindset to think differently and improve things so that overall customer experience is top notch Drive productivity at delivery boy level to minimize cost and run operations efficiently. Has worked in ecommerce grocery environment with scale and challenges both at last mile operations (2-4 years experience) Preferably someone who has lived in respective city, understands the city dynamics Managed a team of mid-size in previous experiences Proficiency in Kannada language
Posted 1 month ago
2.0 - 4.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Role Purpose As member of the JLL India HS S E team , this individual will be responsible for implementing and managing HSSE for one of the JLLs key India WD accounts. The most important objective of this role will be ensuring that our employees and sub-contractors return home safely at the end of their working day . To demonstrate leadership in health, safety and environmental issues, ensuring that the JLL HSSE and Client Management System and Standards are applied across areas of responsibility. To promote a positive, proactive HSSE culture and to influence stakeholders and ensure alignment and compliance with all client HSSE policies and practice. The role is highly visible, and the work is fast-paced focused on ensuring that critical stakeholders, such as employees and clients, receive timely , relevant information and appropriate counsel for HSSE Matters. Successful candidate must have an acute eye for HSSE risk and be able to foster as strong culture health and safety and deliver world class HSSE results, improved productivity and flawless execution. To drive a program for training, audit, measurement and reporting HSSE performance against agreed standards. To implement practical risk management strategies. What this job involves Performance Implement Global WD HSSE and Client strategic objectives and bring them to life in the Client account, ensuring effective operational relevance within the area of responsibility. Manage and reduce operational risks by providing guidance and advice on HSSE risk management at all levels. Provide technical advice on relevant HSSE issues and communicate notifications of changes in legislation that will impact service delivery and/or client occupancy. Ensure a continued working knowledge of relevant current legislation. Identify improvement opportunities and support the account team in identifying practical cost-effective solutions and controls for HSSE risks. Ensure building related risk assessments are in place in line with legal requirements and Client Global Risk Control Standards. Manage account for incident and accident investigations. Support implementation of an effective account HSSE communication plan. Leadership Foster a Culture of Safety across the Account. Lead, manage and develop the Account HSSE culturemaintainingan appropriate structure to ensure operational HSSE management. Support Regional HSSE leads in developing relationships with key internal and external HSSE stakeholders. Proactively develop and manage client relationships ensuring expected service levels are achieved. Deliver an exceptional quality of service to Client, as reflected by client feedback. Embed JLL WD HSSE requirements and meet client requirements and standards. Establish effective relationships and work co-operatively with the Account Teams, Client organizations, and 3rd party vendors. Contribute to the WD HSSE program as part of the global HSSE leadership team. Ensure 3rd party vendors maintain compliance with JLL WD and Client HSSE Standards at all times. Standards Support the implementation and maintenance of JLL Regional HSSE operational controls, (i.e., process, standards, procedures, and guidelines) ensuring compliance with HSSE obligations and JLLs HSSE aspirations. Drive the development of best practice HSE training programs and resources within the Region. Implement HSE strategy and operating protocols for the safety performance of JLLs contractors and supply chain vendors. Support the successful delivery of HSSE regulatory responsibilities and best practices to secure regulatory compliance, including management of change related to new and revised legislation. Support the successful management of assurance for the HSSE program, while supporting growth strategies related to Client, JLL and/or national and industry standards. Build and maintain client relationships Develop, and own strong relationships with clients key representatives and local stakeholders. Develop, and manage regular localized client meetings and feedback sessions. Build a relationship with the client developing trust and demonstrating ownership and drive of innovation and change management. Ensure a pro-active approach to understanding the clients changing priorities. Creates and enhances standardized processes and infrastructure in order to provide superior and safe real estate and business solutions for our clients. Develop and lead a high performing team (if any direct reports) Positive impact on people and a force for good in the communities in & around the clients sites. Attract, develop and retain a team of talented employees; committed to delivering exceptional client results and demonstrating the JLL values. Understand strengths, opportunities and skill sets of existing support team and provide day to day management and coaching to increase productivity. Consider location of resources reporting to the account and make appropriate changes over time. Identify any gaps in skill sets or resources required to achieve account goals. Prior to adding headcount, understand capacity of existing team or broader resources across the HSSE platform. Align the team with client priorities and the account and HSSE functions vision and strategy. Ensure career and succession plans are structured and pro-actively managed to avoid operational disruption. Improve team performance through regular coaching and feedback. T h e Candidate Our ideal candidate will have Ability to influence, partner and operate strategically are critical competencies. Positive, proactive, energetic approach to safety management. Ability to demonstrate initiative and show foresight in relation to existing and potential problems. Evidence of strong interpersonal skills in order toestablish credibility with colleagues and senior management and to foster effective working relations with a wide range of senior internal, client and external contacts Knowledge and understanding of Internationally recognized HSSE Management systems Results orientated with a strong focus on the delivery of objectives, including an ability to provide creative and innovative solutions based on a sound understanding of business requirements. Good communication skills, both verbal and written, with ability to deal with all people at all organizational levels, internally and externally. Ability to work unsupervised and take positive action to resolve issues on own initiative. Computer literate with a knowledge of commonly used software programs, including Microsoft Office applications. Ability to research and produce management information and specialist reports making recommendations as appropriate. Good organisational skills with the ability to balance competing demands and to meet deadlines. Strong business acumen. Ability to carry out an audit and gather objective evidence through observation, interview and sampling of documents and records. Strong cultural awareness: unwavering ethical standards; drives excellence and innately collaborative. Understands how to be effective operating across geographies and cultures. Able to lead and inspire, guide and coach, and develop the performance of those managed. Essential Criteria: Minimum 2 - 4years experience developing, implementing, and managing HSSE programs in Facilities Strong track record HSE management experience within Operational Management systems and working with corporate clients. Managing HSSE for multiple sites across multiple countries with a strong understanding of the HSSE regulatory environment in major markets. Appropriate recognized Professional HSSE qualifications and memberships. Experience of implementing HSE technology platforms and data management tools across multiple countries & regions. Practical working knowledge of up-to-date tools and techniques within a real estate environment and management of risk across a complex multi-site property portfolio. Practical experience of problem solving HSSE issues in a dynamic/diverse environment and implementation of risk control systems and processes. An agile approach to leadership and stakeholder management able to operate effectively in a matrix structure. A strong orientation to goals and measurable results.
Posted 1 month ago
12.0 - 20.0 years
10 - 13 Lacs
Vapi, Dadra & Nagar Haveli, Daman & Diu
Work from Office
Education :- CIPET/Diploma in Plastics Salary: - From 10 to 13 Lacs PA Location:- Daman Industry:- Plastics Notes:- Candidates must have experience in Plastic (Household/Thermoware) products. Call +91 9157895300
Posted 1 month ago
1.0 - 5.0 years
2 - 6 Lacs
Mumbai
Work from Office
JD: Perform manual user access review and access control matrix review periodically. Reconciliation, validation of data, rectification of observations before sharing them with any auditors Publish periodic dashboards about review and ongoing audit updates to management Execute and deliver automation projects end to end Face various internal and external auditors. Provide evidence, data, and resolution on observations and process improvement to avoid further observations A team player with good communication skills Proficient in excel and power-point Adaptive in learning new skills Python knowledge will be added advantage
Posted 1 month ago
10.0 - 15.0 years
30 - 45 Lacs
Mumbai
Work from Office
Role: Within the CIB CCCO OPC Team, the Operational Permanent Controller (OPC) supports the Metiers/Functions on Controls to maintain a robust setup of controls that will allow the identification, assessment, reporting, monitoring and mitigation of operational risks. The OPC is responsible for ensuring the proper execution of controls to cover operational risks, for participating in the detection of risk areas, and for proposing, monitoring and implementing corrective actions: i. Ensures the proper completion of control plans and proper execution of controls within its scope of activity at specified frequencies. Control plans may evolve (i) following indications from CCCO Central (or any other authority) to add, remove, or modify any control, or (ii) to adapt to the evolution of any underlying process within the Business, ii. Contributes to challenging the performance of existing controls, iii. Proposes corrective actions and monitors related action plans with business stakeholders, iv. Contributes to preparing operational and management reports on risks and permanent controls within its scope of activity, v. Reports to the Control Manager on the state of progress of the controls and the problems detected and identifies and lists the difficulties encountered in performing their duties, vi. Participates in the detection of risk areas in regards with control results and proposes corrective actions in conjunction with the Control Manager. The execution of these controls is an opportunity to interact with various departments and countries across CIB (Global Banking, Global Markets, Securities Services) and the control results are reported to CIB Senior Management. Responsibilities Direct Responsibilities Ensure the proper execution of controls on your scope of activity: Perform controls and/or coordinate control execution, Identify and assess risks revealed by controls results, Report controls results and related risks to the CIB CCCO Central team Management, Propose corrective actions and monitor action plans, Periodically review existing control framework and propose enhancements, including mechanisms for feedback loops. Contributing Responsibilities For the time being, responsibilities will focus on control execution but may evolve with time to include additional OPC responsibilities (e.g. incidents management, Risk and Control Self-Assessment, follow-up of recommendations issued by LOD 2/3). Technical & Behavioral Competencies Must have: Demonstrable knowledge of risk management in Financial Services Proven experience of control execution and reporting. Additional relevant competencies: Experience in Operational Risk Management through previous roles/experience in 1/2/3 LOD (Lines of Defense) or experience in internal/external audit, Proven experience of identifying issues in processes and controls, and subsequently assessing, reporting, mitigating and monitoring them, Ability to work with cross functional and cross jurisdictional stakeholders, Ability to use Excel and PowerPoint proficiently. Specific Qualifications (if required) A curious mindset and critical thinking are key to be successful in this role. Skills Referential Behavioural Skills : (Please select up to 4 skills) Critical thinking Communication skills - oral & written Attention to detail / rigor Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to develop others & improve their skills Ability to develop and adapt a process Ability to understand, explain and support change Ability to anticipate business / strategic evolution Education Level: Bachelor Degree or equivalent Experience Level At least 10 years
Posted 1 month ago
4.0 - 8.0 years
6 - 10 Lacs
Pune
Work from Office
Ensure client SLAs and deliverables are metSupports the delivery of accurate sub-processes within Accounts Payable Capable of adhering to internal or external operational and financial deadlines Strong Accounts payable process understandingStrong background of working in dual time zonesExpertise in managing external vendor documentation and compliancesCreating Coupa requisitions for certain business spendPreparing and sharing monthly accrual reports with Global AP headStrong team-player, able to work alongside others in a team setting but also self-motivatingResilience able to work under pressure in a fast paced, evolving landscape whilst adapting to changeCustomer and performance-focused, methodical, and organisedPerforms account reconciliation and Month End processesSupports Continuous Improvement and Harmonization of transitioned activities with aim on best practices and efficiency increaseInteract with Vendors, Supplier and Buyers to resolve any issuesAttention to detail Qualifications Commerce Graduate/Post GraduateStrong COUPA expertise
Posted 1 month ago
5.0 - 10.0 years
7 - 12 Lacs
Mumbai
Work from Office
Position Purpose To support the operational implementation of new collateral agreements managed by the Collateral team, both for repos and derivatives. Responsibilities Direct Responsibilities: Responsible for the full front to back daily margin call process for specific clients: I. Performing Data Quality analysis prior to issuing margin calls. II. Margin Call Preparation - Netting Cash Flows / Rolling Interest. III. Margin Call issuance. IV. Booking of eligible Credit Support and fails management. V. Substitutions of Collateral with both CCP and Client. VI. Client Reporting VII. Monthly interest settlements. VIII. ISDA/CSA setup knowledge Technical & Behavioral Competencies Not less than 5 years of experience Skills / Competencies IT architecture & Operations Continuous Improvement Achievements Organization agility & optimization Operational Risk & Control awareness Asia regional focus; experience with cross platform / process project 6. External Customer & Service Focus Takes initiative & is results driven Decision capabilities Excellent Interpersonal & Communication skills Ability to innovate & manage change & complexity with confidence Oral and written French communications (good to have) Specific Qualifications (if required) Bachelors Degree or equivalent Skills Referential Behavioural Skills: Communication skills - oral & written Ability to collaborate / Teamwork Attention to detail / rigor Active listening Adaptability Transversal Skills: Analytical AbilityAbility to understand, explain and support changeAbility to anticipate business / strategic evolutionEducation Level:Bachelors Degree or equivalentExperience LevelAt least 5 years
Posted 1 month ago
5.0 - 10.0 years
4 - 8 Lacs
Chennai
Work from Office
About Business line/Function: The Middle Office Operational Business Transformation Department exists to provide a team of GMO change specialists with deep knowledge of the full GMO operational process spectrum. We pride ourselves in our thought leadership to deliver innovative, transformational and quick to market solutions. With a commitment to continuous improvement, we constantly search for new approaches and opportunities to drive value for our clients and colleagues within BPSS. Projects and change initiatives that the team are involved in include the following categories: Client Changes, Client Implementation, Efficiency, Operational, Product Development, Regulatory, Strategic and Technical Projects. Position Purpose The purpose of the role is to act as a Business Change Specialist for Middle Office. In terms of Governance, the role will reside in the Middle Office Operational Business Transformation Team. The role will cover assigned change and support across Global Middle Office and will be required to work closely with colleagues and stakeholders across departments and global locations. Responsibilities Direct Responsibilities Gathering, defining, agreeing and documenting requirements to ensure traceability and favourable project control Design of operating models, both tactical and strategic, to support business change, ensuring these are understood and signed off by all relevant stakeholders. Provide accurate status tracking and reporting, issue management (including facilitating workshops when required), managing actions, dependency management, chairing/attending governance meetings ensuring sufficient escalation where required. Supporting our client and project integrated change control process. Collation of materials, chairing and minuting the project documents and internal / external meetings. Using the appropriate brainstorming, facilitation techniques and business analysis tools and techniques to ensure requirements meet the business need. Participation and representation of BNP Paribas Securities Services at regular client update meetings Dealing with all levels of the organisation from developers to senior sponsors Effective project risk management Collaborate with Subject Matter Experts and Ops Teams across all global locations Identification and completion of any testing requirements to support implementation of business change. Contributing Responsibilities Contribute insight and analysis into potential projects/businesses cases ensuring accurate estimates for benefits and other project deliverables are SMART. Where required, completing all necessary process documentation and procedures to promote projects into the production environment, including the management of deployment dates, plans, sign-offs, migration planning, training plans and contingency / back-out plans. Technical Behavioral Competencies Transversal Financial services experience. Operational experience in Middle Office Operations or a similar environment. Ability to test IT solutions Competent and sufficient with Microsoft Office Suite (Word, Excel etc.) Ability to collaborate/teamwork Ability to work and collaborate with others: within their own team and across different teams - within hierarchical and functional relationships or outside these relationships (in top-down, bottom-up and/or transversal relationships - in a project mode - with people from other cultures and businesses, integrating different interpersonal and working styles. Ability to give the appropriate level of information about their activities. Ability to respect differing points of view and seeks to build common ground with the diverse people and mindsets they interact with. Attention to detail/rigour Ability to ensure the precision, accuracy and thoroughness of the information manipulated or delivered. Ability to accurately apply processes as they are defined. Ability to ensure the relevance of the work done, the correct presentation of details and the full accomplishment of tasks, no matter how meticulous and precise the requirement Organisational Skills Ability to manage time, plan, structure, prioritise and coordinate activities and resources effectively to reach objectives. Ability to plan and coordinate actions, activities or resources, monitor progress and offer corrective actions when needed. If relevant, ability to assign responsibility to the appropriate individual or team and provide coordination, support and direction where required Specific Qualifications: Power BI certification Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Attention to detail / rigor Ability to deliver / Results driven Creativity Innovation / Problem solving Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop and adapt a process Ability to anticipate business / strategic evolution Ability to develop and leverage networks Education Level: Master Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required)
Posted 1 month ago
3.0 - 6.0 years
3 - 6 Lacs
Mumbai, Maharashtra, India
On-site
Maersk is a global leader in integrated logistics, and we've been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. Position Summary: As a Supervisor within our Fulfillment & Logistics Operations Execution team, you will play a crucial role in overseeing and coordinating the daily activities related to inventory management, warehousing, and order fulfillment. You will be responsible for ensuring that operational tasks are performed efficiently, accurately, and in strict adherence to established processes, procedures, and safety regulations. While working within a structured administrative stream, you will guide and support frontline colleagues, manage day-to-day challenges, and contribute to maintaining high standards of operational excellence in a dynamic warehouse environment. Key Responsibilities: Operational Oversight: Supervise and coordinate the execution of daily inventory, warehouse, and fulfillment activities, ensuring tasks like receiving, storing, picking, packing, and dispatch are completed according to schedule and standards. Team Guidance: Provide clear instructions, guidance, and support to frontline colleagues, ensuring they understand and follow well-defined processes and procedures for specific tasks. Quality Assurance: Conduct regular checks to ensure adherence to established quality standards and SOPs in all operational activities. Problem Solving: Address and resolve routine operational issues or discrepancies, escalating non-routine or complex problems to higher-level colleagues or management as needed. Compliance & Safety: Ensure all team activities comply with internal policies, safety regulations (HSE), and relevant external standards. Promote a safe working environment. Documentation & Reporting: Maintain accurate records of operational activities and contribute to basic reports on team performance and daily output. Training Support: Assist in providing short explanations and simple instructions for new knowledge acquisition, supporting the on-the-job training of colleagues. Continuous Improvement: Identify opportunities for minor process improvements within defined routines and communicate suggestions to management. Qualifications: Proven experience in a logistics, warehouse, or fulfillment environment, with a demonstrated understanding of operational routines and methods. Experience in a role requiring adherence to well-defined processes and procedures. Ability to follow instructions meticulously and ensure compliance with established standards. Basic problem-solving skills, with the ability to identify and escalate issues effectively. Good communication skills to clearly convey instructions and provide feedback to team members. A strong commitment to safety and operational excellence. Ability to work effectively under supervision and as part of a team. What We Offer: Joining Maersk means being part of a team that is transforming global trade and shaping the future of our industry. You will be part of a truly international company with a strong culture, where you will have unique opportunities to make a real impact on a global scale. We offer constant challenge and the scope to learn in an open and friendly atmosphere, with a strong focus on continuous improvement and personal development. This role provides an excellent opportunity to develop your leadership skills and grow your career within a leading global logistics company. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Posted 1 month ago
1.0 - 2.0 years
1 - 2 Lacs
Bengaluru
Work from Office
About the Tea About the Role: We are looking for strong, independent and innovative problem solvers to join the Planning team for Fulfilment & Experience. Youll work closely with the Planning managers who lead fulfillment and user/supplier experience charters in order to serve our users better. To this end, youll also lead key initiatives and impactful projects to revamp the very way we approach our users. Your guiding question in this role will be is Meesho the preferred channel of e-commerce for all our customers, small entrepreneurs and users?. Youll answer this question every day through user-centric, cost-effective designs and processes. Youll also own the performance metric for Fulfillment and Experience in your charter. What you will do Build long term and short term projections to scale the business in alignment with the organisational goals Deep diving on data and operational issues to predict the daily volume ensuring clear visibility and actionable to all the stakeholder across supply chain Drive programs end to end with internal and external stakeholders impacting the end user experience Conduct data analysis to develop insights and identify areas of improvement Work closely with cross functional teams to develop new processes for optimizing the projection accuracy and improving customer experience Partner with analytics, product, fulfilment, 3PL and leadership teams to improve user experience and reduce business costs What you will need Bachelors degree in any discipline 1-2 years of work experience in start-ups/consumer internet companies/management consulting/operations Strong data-driven mindset to solve problems Proven ability to form points of view on business implications Proven track record of defining and driving initiatives with minimal supervision Proficiency in Excel SQL experience is preferable. Expertise in multi-front stakeholder management
Posted 1 month ago
8.0 - 12.0 years
8 - 12 Lacs
Mumbai, Maharashtra, India
On-site
Maersk is a global leader in integrated logistics, having been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. Position Summary: The Equipment Manager plays a critical role in ensuring the operational readiness, availability, and reliability of our terminal equipment and assets. This leadership position is responsible for managing a substantial team of engineers and technicians across multiple maintenance teams (potentially 24 scrum teams or functional groups). You will drive high standards in equipment performance, safety, and preventive maintenance practices. This role uniquely combines strong people management skills with deep technical expertise and a continuous process improvement mindset, providing technical direction, overseeing maintenance planning and execution, and contributing significantly to the terminal's continuous improvement initiatives. Key Responsibilities: Team Leadership & Management: Lead and manage up to 24 engineering teams, overseeing performance management, resource planning, and comprehensive team development. Guide teams through agile/lean processes (e.g., daily stand-ups, sprint planning) and coach teams and team leads on effective backlog management and delivery. Foster a culture of ownership, accountability, and safety across the entire engineering department. Protect the team from external disruptions and actively remove organizational impediments to efficient delivery. Operational Readiness & Reliability: Ensure high availability and reliability of critical terminal equipment, including cranes, RTGs (Rubber Tyred Gantry cranes), reach stackers, terminal tractors, and related infrastructure. Champion preventive and predictive maintenance programs, implementing continuous improvements for enhanced cost and energy efficiency. Drive root cause analysis and continuous improvement efforts in response to any equipment breakdowns or failures. Technical Direction & Compliance: Provide clear technical direction to all maintenance teams, ensuring strict compliance with maintenance strategies, safety protocols, and quality standards. Ensure effective documentation, reporting, and adherence to all regulatory compliance and audit requirements. Cross-functional Collaboration: Collaborate effectively with procurement, operations, and Health, Safety, and Environment (HSE) departments to ensure the timely availability of spare parts, tools, and services. Qualifications & Experience: Education: Bachelor's degree in Mechanical, Electrical, or Marine Engineering (Master's degree preferred). Experience: 8-12 years of relevant experience in engineering, maintenance, or operations within ports, terminals, heavy industry, or logistics infrastructure. Leadership: Proven leadership experience managing technical teams in a high-availability environment. Technical Knowledge: Strong understanding of terminal equipment (cranes, yard handling equipment, power systems) and modern maintenance management systems (CMMS). Methodologies (Plus): Familiarity with agile or lean methodologies is a plus. Skills: Excellent stakeholder management, problem-solving, and communication skills. Safety: Safety-conscious with a proactive approach to compliance and risk management. What We Offer: Joining Maersk means being part of a team that is not only transforming global trade but also shaping the future of our industry. You will be part of a truly international company with a strong culture, where you will have unique opportunities to make a real impact on a global scale. We offer constant challenge and the scope to learn in an open and friendly atmosphere, with a strong focus on continuous improvement and personal development.
Posted 1 month ago
1.0 - 3.0 years
2 - 4 Lacs
Tiruchirapalli
Work from Office
Key Responsibilities: Leadership & Strategy: Lead and oversee key business functions (e.g., Operations, Marketing, Finance) to ensure the organizations strategic goals are met. Develop and implement high-level strategies and company policies to drive business growth and improve operational efficiency. Cultivate a high-performance culture focused on innovation, collaboration, and accountability. Operational Management: Ensure day-to-day operations align with strategic objectives, ensuring efficiency, scalability, and quality standards. Oversee financial management, budgeting, and forecasting, ensuring effective allocation of resources. Monitor and manage risks, ensuring proper compliance with regulations and company policies. Team Leadership & Development: Build, lead, and mentor senior leadership teams, promoting employee development and retention. Foster a collaborative and inclusive work environment. Set performance standards and regularly evaluate the teams progress. Stakeholder Engagement: Develop and maintain strong relationships with key stakeholders, including investors, clients, and partners. Communicate effectively with internal teams and external parties to represent the companys vision and goals. Innovation & Market Awareness: Stay informed about industry trends, market dynamics, and competitive landscapes to guide decision-making and strategy. Lead initiatives that promote innovation, improve product offerings, and enhance customer experience.
Posted 1 month ago
4.0 - 8.0 years
4 - 9 Lacs
Gurugram
Work from Office
What this job involves Responsible for General Ledger month-end close, including Accruals, booking payment and others,actual to budget variance review, cash management, bank reconciliations, spreadsheet preparation, managing AR and AP, posting accruals etc others and acquiring a expert knowledge of real estate accounting software. Prepare timely and accurate monthly property financial statements and their working papers for aligned property portfolio by deadlines established within Client Accounting Services and by external Client. Submit financial statements and work papers in reviewable form (including documentation) and within the proper time frame for review. Responsible for cash management of assigned properties. Insure that all bank statements are reconciled on a timely basis and follow-up on all outstanding checks and reconciling items monthly. Assume responsibility for the coordination and organization of year-end audit work and preparation of supporting schedules. Manage adhoc requests and guide members on operational controls Challenge lapses and help creating effective governance on ground Sound s like you To apply , you need to have : Employee Specification s Strong Finance background, Commerce graduate or Post Graduate/CA Inter is preferred. Minimum 5-7 years of Operational/General ledger accounting and Finance experience including Profit & loss analysis, Balance sheet overview, experience in real estate accounting is a plus Strong analytical skills with an attention to detail logical thinking and carry a positive attitude to develop solutions quickly Impactful communication (written and verbal) to interact with clients and strong interpersonal skills Demonstrated consistency in values, principles and work ethics Strong knowledge of MS office (MS word, excel, PowerPoint, outlook) required Prior experience on ERP JD1 is preferable Performance Objectives Works within established procedures and mentor/guide team on operational concerns Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions Be a support to Lead
Posted 1 month ago
12.0 - 20.0 years
25 - 30 Lacs
Mumbai
Work from Office
What this role involves: Being the bearer of engineering best practices This role requires someone who can efficiently and effectively manage and direct the delivery of facilities management services which includes FM, Hospitality and Ground Transport With such a lot at stake, you must have the ability to carry out and follow through on procedures that are vital in critical environments and general building services such FM Operations, Hospitality, Ground Transport, Janitorial services, pest control, waste management etc. When you do site reviews, youll keep a lookout for opportunities to develop, innovate, and share within the global teams programmes that not only reduce costs, but also increase productivity. Spotting developments in international best practices and figuring out how to apply them locally is a constant, yet rewarding, challenge. This role also puts you in a unique position to promote our sustainability service strategies for achieving measurable improvements in energy use. Bridging gaps in processes and controls As a Subject Matter Expert, youll contribute to the optimisation of processes, tools and documentation. At the front of your mind at all times is completion and compliance ISO audit process. Keeping planned preventive maintenance programmes and service contracts in place and the work practices of contractors in check are also your mandate. Safety first is your strapline and youll do this by maintaining safety procedures, including crisis management or business continuity and emergency procedures at all times. Getting our site teams on board our risk management and mitigation initiatives will also fall on your shoulders. Bringing new technologies Technology is our prime focus to deliver best in class services to our client in real estate which focuses around the ESG goals, employee experience and Artificial Intelligence and machine learning. The role is supposed to provide the leadership to explore and bring new technologies for our clients. Building Management Responsible for and lead contact for the operational management of all site based FM services and for service quality and development. Ensures that statutory and corporate H&S standards are applied and adhered to in delivery of the FM service. Takes a strategic overview of the portfolio and prepares formal commissions and technical briefs to manage complex programmes of work and projects, taking into account the impact on building occupants, staff and visitors and to minimise disruption to key areas of service delivery. Manage vendor contracts and maximize diverse vendor spent. Ensure all statutory requirements are met for building operations Performance Management Initiates, reviews, and maintains a system of performance indicators for facilities services and monitors and compares performance with other relevant public and private sector organisations. Responsible for planning and implementing measurable performance standards for all work undertaken by the facilities project managers. Manages and monitors current and future workload of the team to ensure that individuals are able to meet required timescales for individual projects and assignments. Team Management Provides effective leadership: vision, direction and support to the team, including a visible and daily point of contact and escalation for team members and offers support, guidance and coaching as required. Prioritises and allocates workload; takes appropriate action to ensure team performance including undertaking appraisals and regular one-to-one meetings with team members. Ensures that any directly managed staff are highly motivated and possess required skills and abilities by identifying development needs and providing coaching to develop the skills and knowledge of team members. Risk & Resiliency Managing financial institution clients are always focussed on risk and resiliency. We have utmost focus on operational / equipment resiliency to ensure zero business interruptions through timely risk identification and mitigation. Client Management Builds long-term, influential and strategic relationships with all client departments to understand their needs and act as a focal point for customer contact. Communicates effectively at all levels and deals with complex issues and potentially contentious matters in a persuasive and sensitive manner. Manages colleagues in their dealings with clients; initiates procedures to improve service to and relationships. Budget Management Takes responsibility for relevant facilities budgets up to a value of circa $ 5 Mn and ensures cost centres are monitored appropriately to manage within budget and identify cost pressures and savings opportunities without detriment to service delivery Sound like you To apply you need to be: Knowledge, Experience, Skills Substantial post-qualification experience of managing a corporate property portfolio A good understanding of budget management including ability to draft project plans and bids for funding. Analytical skills and sound judgement A demonstrable commitment to achieving customer service excellence. Ability to build and maintain excellent working relationships across a broad spectrum of internal and external stakeholders. Demonstrable experience of managing and leading multi-disciplinary teams. Ability to think, plan and act under pressure to meet deadlines and service priorities. Persuasive communication and negotiation skills Excellent time management, organisation and prioritisation skills. Experience in the delivery of major building improvement and civil & interior fitout projects within agreed time scales and allocated budgets. Experience of managing projects and works within a rapidly changing environment with frequent requirements to produce original and innovative solutions to problems for which no pre-set plan or procedure exists. Experience of undertaking and reviewing elemental building condition surveys within large, occupied buildings. Knowledge of statutory standards and requirements for the safe management of public buildings in respect to building repair, maintenance, and operation. Knowledge of current contract standing orders, procurement processes, relevant legislation, and best practice, and of how these are applied to construction contracts. Qualification & Experience Min Graduation from recognized university. Person from engineering background with though knowledge of Civil & Interior fitouts and Janitorial services. Minimum 12+ Years of experience in facilities management.
Posted 1 month ago
10.0 - 15.0 years
2 - 13 Lacs
Mumbai, Maharashtra, India
On-site
Ensure all operations are carried on in an appropriate, cost-effective way Improve operational management systems, processes and best practices Help the organizations processes remain legally compliant Formulate strategic and operational objectives Examine financial data and use them to improve profitability Manage budgets and forecasts Perform quality controls and monitor production KPIs Recruit, train and supervise staff Identify opportunities and take action to improve overall productivity across all channels Identify opportunities and take action to improve quality of conversations Handle escalations, need based Skill Set: Previous experience of working in fuel logistics Strong understanding of supply chain operations movement of fuel Experience in working in a matrix organization Proven work experience as Operations Manager or similar role Organizational effectiveness Experience budgeting and forecasting Familiar with business and financial principles Excellent communication and analytical skills Leadership ability Outstanding organizational skills Graduate in any stream
Posted 1 month ago
2.0 - 7.0 years
4 - 9 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
Outpace Consulting Services is seeking a Team Lead - Contact Centre to manage a team within a leading ITES company, specifically for an HR Helpdesk . This role involves overseeing daily operations, ensuring consistent performance in handling customer interactions across various channels. You'll monitor KPIs, provide coaching and feedback, manage escalations, and drive continuous improvement. The ideal candidate will have experience managing an HR Helpdesk team, strong problem-solving abilities, and excellent communication skills to foster a high-performing, customer-focused environment. Key Responsibilities: Team Leadership: Lead and guide a team of 20-25 FTEs , providing coaching, feedback, and support to drive continuous improvement. Operational Management: Manage daily contact center operations, ensuring consistent performance, adherence to processes, and meeting SLAs. HR Helpdesk Expertise: Manage escalations, guide peers on HR transactions, and ensure high accuracy and timeliness in HR service delivery. Client & Stakeholder Interface: Interface with clients to resolve operational issues and eliminate their causes, fostering seamless service delivery. Performance Monitoring & Reporting: Monitor team performance through regular reviews, create detailed reports on operational metrics, and present findings and strategic improvements to senior management. Training & Development: Develop and deliver training programs to upskill team members in product knowledge, communication, and problem-solving. HR Functional Understanding: Possess an understanding of HR functions like Payroll and Employee Data Management. Required Qualifications: Experience: Minimum 2 years of experience dealing with end customers in a customer service role. Must have managed an HR Helpdesk team of approximately 20-25 FTEs . Proven team handling experience . Skills: Excellent Communication Skills (inbound/outbound call handling, telephone/email etiquette), MS Office & Excel Skills, strong interpersonal skills, and strategic problem-solving. Education: Any Graduate. Preferred Qualifications: Experience in the transition of helpdesk operations and documentation of SOPs. To Apply: WhatsApp Hi to +91 9151555419 . Then, click Start to apply, fill in your details, select Other for location, and use Job Code #3 for Bangalore.
Posted 1 month ago
5.0 - 8.0 years
5 - 9 Lacs
Mumbai
Work from Office
Position Overview: As a Manager - PMS Operations, is responsible for managing and streamlining operational processes in the Portfolio Management Services domain. This role ensures compliance, efficient handling of client accounts, and coordination between internal and external stakeholders for seamless service delivery. Key Responsibilities: 1. Operational Management Manage day-to-day operations related to Portfolio Management Services, including account opening, transaction processing, and reporting. Oversee reconciliation of portfolio transactions, ensuring accuracy and compliance with regulatory requirements. Monitor cash flows, fund transfers, and portfolio performance metrics for client accounts. 2. Client Servicing and Communication Act as a point of contact for the Client Service Team for providing response to account queries, reports, and statements. Provide monthly/ quarterly portfolio reports to the clients. 3. Compliance and Documentation Ensure all processes adhere to SEBI guidelines and other regulatory requirements are met. Manage documentation for onboarding, periodic reviews, and audits, ensuring compliance and accuracy. Maintain a strong focus on KYC norms and anti-money laundering (AML) policies. 4. Team Collaboration Work closely with the investment team, back-office operations, and custodians to ensure smooth execution of trades and portfolio strategies. Support the Manager in identifying and implementing process improvement initiatives. Train and mentor junior staff members to maintain operational excellence. 5. Reporting and Analytics Prepare and analyze reports related to portfolio performance, operations metrics, and client data. Present periodic MIS (Management Information System) reports to the senior management. Skills and Competencies Technical Skills: Knowledge of PMS processes, portfolio reporting tools, and financial software systems (e.g., Bloomberg, Reuters, or PMS-specific platforms). Analytical Skills: Strong aptitude for data analysis, reconciliation, and problem-solving. Interpersonal Skills: Excellent communication and relationship management skills. Regulatory Knowledge: Familiarity with SEBI regulations and compliance norms in the PMS domain. Detail Orientation: High focus on accuracy and attention to detail in processes and documentation.
Posted 1 month ago
7.0 - 10.0 years
10 - 15 Lacs
Shaikpet
Work from Office
Position Summary: The Executive Assistant is responsible for overseeing the front office operations, ensuring exceptional service delivery to clients and visitors. This role involves managing the front office team, handling complex inquiries, and ensuring smooth day-to-day operations while maintaining high standards of professionalism and efficiency. 1. Team Management: o Supervise and lead the front office team, including receptionists and administrative staff. o Conduct regular training and performance evaluations for team members. o Schedule and delegate tasks to ensure optimal coverage and efficiency. o Work with the team to maintain and develop databases and mailing lists to ensure they are always current and up to date. 2. Customer Service: o Act as the primary point of contact for high-level client interactions and complex inquiries. o Resolve escalated customer complaints and issues promptly and effectively. o Ensure the front office provides a welcoming and professional environment. 3. Operational Efficiency: o Oversee daily front office operations, including check-in/check-out procedures, phone management, and appointment scheduling. o Monitor and manage office supplies inventory and ensure all equipment is in working order. o Implement and refine front office procedures to improve efficiency and service quality. 4. Administrative Support: o Provide administrative support to senior management and other departments as required. o Prepare reports, handle correspondence, and manage documentation related to front office activities. o Take responsibility for the ordering of stationary and office supplies. 5. Quality Assurance: o Maintain high standards of cleanliness and organization in the front office area. o Ensure compliance with company policies and procedures, as well as relevant health and safety regulations. 6. Collaboration: o Work closely with other departments to coordinate activities and address any issues affecting the front office. o Set up and maintain the integrated electronic and paper based filing systems. o Assist in the planning and execution of company events or special functions. o Arranging travel and accommodation. 7. Technology Management: o Oversee the use of front office technology systems, including phone systems, reservation software, and CRM tools. o Troubleshoot technical issues and coordinate with IT support as needed. Qualifications: Education: Bachelors degree in Business Administration, Hospitality Management, or a related field preferred. Experience: Minimum of 5 years of experience in a front office or customer service role, with at least 2 years in a supervisory or senior position. Skills: o Strong leadership and team management abilities. o Excellent interpersonal and communication skills. o High level of organizational and multitasking skills. o Proficiency in office software and technology systems.
Posted 1 month ago
5.0 - 9.0 years
3 - 5 Lacs
Nagercoil
Work from Office
Key Responsibilities: Operational Management: Oversee daily operations of the branch to ensure smooth and efficient service. Ensure compliance with banking policies, regulations, and procedures. Handle customer inquiries and resolve issues promptly. Sales and Business Development: Develop and implement sales strategies to achieve branch goals and objectives. Identify and pursue new business opportunities to enhance branch profitability. Build and maintain relationships with clients, business partners, and the local community. Staff Management: Recruit, train, and supervise branch staff. Monitor staff performance and provide regular feedback and development opportunities. Foster a positive and productive work environment. Financial Management: Monitor and manage branch budgets and financial performance. Ensure accurate and timely reporting of financial data. Oversee the branch's loan and deposit activities. Customer Service: Ensure a high level of customer satisfaction by maintaining service quality standards. Address and resolve customer complaints effectively. Implement initiatives to enhance the customer experience. Risk Management: Identify and mitigate operational risks within the branch. Ensure all security measures are in place and functioning properly. Conduct regular audits and inspections. Qualifications: Education: Bachelor's degree in Business Administration, Finance, or related field. A Masters degree is a plus. Experience: Proven experience in banking or financial services, with at least 3-5 years in a managerial role. Skills: Strong leadership and management skills. Excellent communication and interpersonal abilities. Good analytical and problem-solving skills. Proficiency in banking software and Microsoft Office Suite. Certifications: Relevant banking certifications are preferred. Key Competencies: Leadership: Ability to lead and motivate a team to achieve set goals. Decision-making and conflict resolution skills. Customer Focus: Commitment to providing exceptional customer service. Ability to build and maintain client relationships. Financial Acumen: Understanding of financial management principles. Ability to analyze financial reports and data. Strategic Thinking: Ability to develop and implement effective sales and business strategies. Forward-thinking and proactive in identifying growth opportunities. Regulatory Knowledge: Familiarity with banking regulations and compliance requirements. Work Environment:
Posted 1 month ago
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