Technology Analyst-Infra Support and Tier2 Support

Role-Technology Analyst- Infra Support and Tier2 Support

Experience-4+Years

Location- Hyderabad/Bangalore/Chennai

Notice Period-0-30 Days

Mandatory Skills- Strong expertise in SQL and shell scripting to automate and maintain backend processes and system health.

Job Summary:

Were looking for a skilled support engineer to manage and maintain application health, automate backend processes, and resolve system issues. This role involves working with SQL, shell scripts, cloud tools, and collaborating with cross-functional teams to ensure smooth operations and service delivery.

Key Responsibilities:

• Automate system tasks using SQL and shell scripts
• Use cloud tools and APIs to fix order and account issues
• Manage monthly reports, data checks, and fee reconciliations
• Handle system changes for scheduled events and outages
• Monitor application health and improve alert systems
• Identify and fix performance issues and system errors
• Validate deployments before and after release
• Work with development and DevOps teams to resolve issues
• Manage exceptions and account-related problems
• Ensure accurate service mapping and billing
• Track and document issues using ticketing systems
• Troubleshoot service mapping and data feed problems

Must-Have Skills:

• Strong SQL and shell scripting skills
• Experience with cloud-based tools and APIs
• Knowledge of operational workflows and data reconciliation
• System monitoring and alerting expertise
• Deployment validation experience
• Excellent problem-solving and communication skills
• Familiarity with ticketing systems and documentation
• Understanding of service mapping and data feeds

Nice-to-Have Skills:

• Experience handling account exceptions
• Knowledge of time-based system adjustments
• Analytical mindset for process optimization
• Exposure to DevOps practices and tools

Regards,

Infosys BPM Recruitment team