Presales Implementation Engineer About Hexnode Hexnode, the enterprise software division of Mitsogo Inc., was founded with a singular vision: to revolutionize and simplify the complexities of modern work. With a robust presence in over 100 countries, Hexnode UEM (Unified Endpoint Management) empowers organizations across myriad sectors to achieve operational excellence. By seamlessly integrating disparate tools into a cohesive ecosystem, Hexnode is not merely participating in but actively spearheading the transformation of the enterprise software and cybersecurity landscapes. Job Summary We are seeking a highly adept and driven Presales Implementation Engineer with a profound understanding of the Cybersecurity domain. The ideal candidate will possess extensive hands-on expertise with Unified Endpoint Management (UEM), Mobile Device Management (MDM), Remote Monitoring and Management (RMM) platforms, or advanced Patch Management solutions. In this pivotal role, you will serve as a critical bridge between our cutting-edge security offerings and our valued clientele, meticulously deciphering their unique requirements, strategically contributing to the presales lifecycle, and ensuring the seamless deployment and optimal functionality of our comprehensive security solutions. Key Responsibilities Strategic Solution Design: Collaborate intrinsically with sales and technical teams to meticulously analyse customer requirements, translating intricate business needs into robust, scalable, and technically sound security architectures. Expert Demonstrations & Proofs-of-Concept: Lead compelling product demonstrations, orchestrate intricate Proof-of-Concept (POC) deployments, and deliver impactful solution presentations to prospective and existing clients. Tailored Implementation: Architect and execute sophisticated security solutions, encompassing UEM, MDM, RMM, and Patch Management tools, meticulously customized to align with diverse customer needs and strategic business objectives. Advisory Leadership: Provide authoritative technical guidance and insightful consultative advice to clients throughout the entire presales engagement cycle. Proposal Development: Contribute significantly to the creation and refinement of bespoke proposals, comprehensive responses to Requests for Proposals (RFPs), and meticulous technical documentation. Deployment Excellence: Partner closely with both customers and cross-functional internal teams to guarantee the successful deployment, precise configuration, and flawless implementation of Hexnode's cybersecurity product suite. Technical Resolution: Proactively diagnose, troubleshoot, and expertly resolve complex technical challenges encountered during both the presales and post-sales phases. Industry Acumen: Maintain an unwavering commitment to continuous learning, staying abreast of the latest trends, emerging threats, and groundbreaking advancements within the cybersecurity domain, with a particular focus on MDM, RMM, and Patch Management. Client Empowerment: Empower clients by providing comprehensive support in the intricate management and robust security of their devices, networks, and endpoints. Customer Centricity: Uphold and elevate exceptional levels of customer satisfaction through the timely, efficient, and expert implementation of Hexnode's solutions. Required Skills & Qualifications Experience: 8Yrs of progressive experience within the cybersecurity domain and 4 relevant experiences in UEM and MDM with a demonstrated specialization in UEM (Unified Endpoint Management) MDM (Mobile Device Management), RMM (Remote Monitoring and Management), or Patch Management tools. Security Framework Mastery: Profound understanding of contemporary security frameworks, intricate protocols, and best practices pertaining to device management, remote monitoring, and patch deployment. MDM Proficiency: Proven hands-on experience in the deployment, intricate configuration, and ongoing support of leading MDM solutions, including Microsoft Intune, Workspace One, or Ivanti. RMM & Patch Management Familiarity: Demonstrated familiarity with prominent RMM and Patch Management platforms such as Kaseya, ConnectWise, or NinjaRMM. Presales Engagement: Extensive hands-on experience in presales activities, encompassing impactful customer engagements, persuasive presentations, and dynamic product demonstrations. Exceptional Communication: Superior communication skills, with an innate ability to distil and articulate complex technical concepts with clarity and precision to both technical and non-technical audiences. Problem-Solving Acumen: Exceptional aptitude for managing customer expectations, rapidly identifying and solving intricate problems, and thriving under pressure in fast-paced environments. Foundational IT Knowledge: A solid foundational understanding of network security principles, robust endpoint protection strategies, and overarching IT infrastructure components. Education: Bachelors degree in computer science, Information Technology, or a closely related technical field (preferred). BE/B-Tech. Desired Skills Industry Certifications: Possess industry-recognized cybersecurity certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or other relevant credentials. Advanced Security Experience: Prior experience in advanced network security methodologies and comprehensive endpoint management strategies. Cloud Security Expertise: Knowledge of cutting-edge cloud security concepts, architectures, and associated technologies. Job Role Presales Implementation Engineer Experience 8 years with minimum 4 years of relevant experience in UEM and MDM Location Bangalore Mode Of work Office (5 Days) Shit Time IST 9AM-6PM
About Mitsogo Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. About Hexnode Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. Role Overview: We are looking for an experienced Recruiter to join our Talent Acquisition team. The ideal candidate will have a strong background in sourcing and hiring top technical talent for fast-growing SaaS organizations. You will play a key role in building high-performing teams that drive Hexnodes success. Key Responsibilities: * Partner with hiring managers to understand technical and Non Technical requirements and create effective job descriptions. * Source, screen, and engage candidates through various channels (LinkedIn, job boards, referrals, social media). * Conduct initial technical assessments and coordinate interviews with teams. * Maintain a strong pipeline of qualified candidates for current and future roles. * Utilize ATS and recruitment analytics to track progress and optimize hiring strategies. * Ensure a positive candidate experience throughout the recruitment process. * Stay updated on industry trends and competitive hiring practices. Required Skills & Qualifications * Experience: 5-6 years in recruitment, preferably in SaaS or IT product companies. * Strong understanding of roles, skills, and terminologies * Proven ability to source passive candidates using advanced Boolean search and social recruiting techniques. * Excellent communication and stakeholder management skills. * Familiarity with ATS tools and recruitment metrics. * Ability to work in a fast-paced environment and meet aggressive hiring targets. If youre a growth-oriented person and excited to work in one of the most dynamic Product-based companies, this will be your best chance. You can learn more about the product here www.hexnode.com
About Mitsogo | Hexnode Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. Job Overview: (Endpoint System Engineer) As a Endpoint System Engineer (3-5 Years), you will play a crucial role in ensuring client satisfaction by providing timely and effective technical assistance. Do you thrive on solving puzzles and empowering others? Are you passionate about technology and eager to make a real impact? If so, Hexnode has the perfect opportunity for you! We're seeking a highly motivated and customer-centric Sr Endpoint System Engineer (3+ Years) to join our dynamic team. As the front line of our customer experience, you'll be instrumental in ensuring our clients get the most out of Hexnode's cutting-edge Unified Endpoint Management (UEM) solution. You'll be more than just a technical support agent you'll be a trusted advisor, a problem solver, and a champion for our customers. Responsibilities: • The ideal candidate will have hands-on experience with Mobile Device Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch Management solutions. • You will be engaging with clients to understand their current device management challenges, their IT infrastructure, their security requirements, and their long-term goals. This involves asking insightful questions and actively listening to their responses. • Handle incoming technical quires, via calls, emails, and chat messages from the Customers, experiencing technical issues. This might involve recommending specific configurations, integrations, or workflows that will best serve the client. • Diagnose and troubleshoot technical issues related to our product. Youll work closely with other teams, engineering, product management, and including sales teams to ensure seamless customer experience. • Youll need a strong understanding of MDM, RMM, and Patch Management tools, based on customer needs and business goals.You'll need a strong understanding of Hexnode's features, its architecture, and its integration capabilities. You should be able to answer technical questions confidently and address any concerns the client may have and provide step-by-step guidance and solutions to clients, ensuring a positive customer experience. • Escalate complex technical issues to the appropriate internal teams for resolution. • Stay up to date with the latest features and updates of our unified endpoint management product. You'll need to stay updated on the competitive landscape, understanding the trends, changes in cybersecurity industry, and be the evangelists of UEM products, get an in-depth knowledge on UEM product lines. • Provide product training to clients and internal teams as needed. Document and track support issues to maintain a comprehensive knowledge base. • Communicate effectively with customers, keeping them informed of the status of their tech requests. You are often the first point of contact for potential customers, and your professionalism and expertise can significantly influence their perception of Hexnode. • Ensure a high level of customer satisfaction through professional and courteous communication. You're on the front lines, interacting directly with potential clients. This gives you valuable insights into market trends, customer needs, and areas where Hexnode can improve. You should actively collect this feedback and share it with the product development team. Desired Skills: (Good to have) • Certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or any other relevant cybersecurity certifications. • Experience in network security and endpoint management. • Knowledge of cloud security concepts and technologies Job Role Endpoint System Engineer 3+ Years with minimum 1.5 to 2 yrs of relevant experience Experience Location Mode Of work Shift Time Bangalore Office (5 Days) IND Time Zone (5AM-9PM Rotation Shift)
About Mitsogo | Hexnode: Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. Job Overview: The Lead Windows Developer is responsible for designing and developing advanced applications for the Windows platform while ensuring high performance, quality, and responsiveness. This role involves collaborating with cross-functional teams to define and implement new features, integrating external data sources and APIs, and conducting unit testing for reliability. Staying updated with emerging technologies and continuously improving development efficiency are key aspects of the role. Responsibilities: Design and develop advanced applications for the Windows platform, ensuring performance, quality, and responsiveness of applications. Collaborate with cross-functional teams to define, design, and ship new features. Work with external data sources and APIs. Unit-test code for robustness, including edge cases, usability, and general reliability. Continuously discover, evaluate, and implement new technologies to maximize development efficiency. Stay up-to-date with emerging technologies and trends in mobile development. Requirements: Bachelors degree in Computer Science, Engineering, or a related field. 5+ years of professional experience in Windows development. Proficient in C#. Experience with RESTful APIs and JSON to connect Windows applications to back-end services. Solid understanding of the full mobile development life cycle. Strong problem-solving skills and attention to detail.
About Mitsogo | Hexnode: Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. Job Overview: Were seeking a Lead QA Engineer to spearhead our quality assurance efforts. In this role, you’ll be instrumental in driving the QA lifecycle, developing test strategies, and leading a team towards delivering high-quality software releases. Responsibilities: Execute test cases and document software defects. Collaborate with development teams to understand application features and requirements. Develop and maintain test plans and test cases. Report and track defects using test management tools. Conduct regression testing to ensure resolved issues do not affect other parts of the application. Participate in daily stand-up meetings and sprint planning sessions. Ensure test environments are set up correctly. Requirements: 5-9 years of quality testing experience required Test case management tools (e.g., JIRA, TestRail) Defect tracking tools Basic knowledge of SQL and database queries Understanding of web and mobile application testing Familiarity with testing methodologies and techniques Excellent written and verbal communication Microsoft Office suite (Word, Excel, PowerPoint) An ability to work independently across multiple projects, and to meet deadlines Experience in team handling and mentoring them
About Mitsogo | Hexnode: Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. Job Overview: The Lead Windows Developer is responsible for designing and developing advanced applications for the Windows platform while ensuring high performance, quality, and responsiveness. This role involves collaborating with cross-functional teams to define and implement new features, integrating external data sources and APIs, and conducting unit testing for reliability. Staying updated with emerging technologies and continuously improving development efficiency are key aspects of the role. Responsibilities: Design and develop advanced applications for the Windows platform, ensuring performance, quality, and responsiveness of applications. Collaborate with cross-functional teams to define, design, and ship new features. Work with external data sources and APIs. Unit-test code for robustness, including edge cases, usability, and general reliability. Continuously discover, evaluate, and implement new technologies to maximize development efficiency. Stay up-to-date with emerging technologies and trends in mobile development. Requirements: 5+ years of professional experience in Windows development. Must be proficient in C#. Experience with RESTful APIs and JSON to connect Windows applications to back-end services. Solid understanding of the full mobile development life cycle. Strong problem-solving skills and attention to detail.
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