SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. At SuperOps, we re building a modern, unified PSA-RMM platform to help MSPs deliver better IT services. As a Customer Success Executive, you ll be the trusted advisor to our customers, helping them realize maximum value from our platform. You will own the post-sales relationship, guiding onboarding, driving product adoption, and ensuring ongoing satisfaction and retention. Your role will be critical in building long-term customer relationships and turning users into advocates. Working in an early-stage startup is something I ve always wanted to do, and the experience here at SuperOps is everything I hoped for. I love how transparent we are as an org, and I m so glad I get to be a part of the decision-making process from the smallest to the biggest things. Get to learn so much from this wonderful team we re putting together. What Youll Do: Customer Onboarding: Guide customers through the onboarding process, ensuring a smooth and efficient implementation of our products or services. Provide training sessions to familiarise customers with key features and functionalities. Account Management: Develop and maintain strong, long-lasting customer relationships. Serve as the main point of contact for assigned accounts, addressing customer inquiries and concerns promptly. Product Adoption: Proactively engage with customers to drive product adoption and usage. Identify opportunities to enhance customer value through upselling or cross-selling additional products or features. Customer Advocacy: Identify satisfied customers willing to serve as references or participate in case studies. Encourage and gather customer testimonials and success stories. Feedback and Issue Resolution: Act as a customer advocate within the company, providing valuable feedback to product and development teams. Collaborate with internal teams to resolve customer issues promptly. Renewals and Upsells: Monitor customer usage and proactively engage with customers approaching renewal dates. Identify opportunities for upselling or expanding the scope of services to meet customer needs. Customer Health Monitoring: Develop and implement customer health monitoring processes to identify at-risk accounts and take proactive measures to retain them Proven experience of 1 - 4 years in customer success or account management, preferably in a B2B SaaS. Minimum 1 year of Customer Success Experience is Must. Strong communication and interpersonal skills. Ability to understand and articulate technical concepts. Demonstrated ability to manage multiple customer accounts and prioritise effectively Proactive mindset with a focus on problem-solving. Familiarity with CRM software and customer success tools. Ready to work in Night Shifts. Oops, weve hit a glitch. Try entering the details again.
SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. As a Product Manager at SuperOps, you will be at the forefront of creating innovative products and features, from conception to launch. Your primary responsibilities will include gathering product requirements, prioritizing feature implementations, and enhancing the overall user experience. The ideal candidate will combine a solid technical background with a strong understanding of business administration/marketing principles. Your ultimate goal will be to collaborate with internal teams to build products that fill gaps in the market, increase customer usage, and elevate overall customer satisfaction. Working at a start-up has its own perks. Role boundaries diminish and one needs to get their hands dirty with a variety of tasks, hustle and learn. Whats best is when this is complemented with a culture that fuels growth, learning, trust and a kick-ass team each one best at what they do. Now we are talking about a dream combination. Thats exactly SuperOps.ai for me and why precisely I love day in and day out working here! What Youll Do: Define and Lead Product Strategy: Develop and drive comprehensive product strategies that align with the companys vision, setting ambitious goals and measurable KPIs. Own the end-to-end product lifecycle from ideation to delivery. Market & Customer Insights: Lead extensive market research, competitive analysis, and customer discovery to identify unmet needs, market gaps, and emerging trends. Use these insights to define strategic product opportunities. Cross-Functional Leadership: Work closely with engineering, design, sales, and marketing teams to drive the development of innovative, customer-centric solutions. Act as a liaison to ensure alignment and collaboration across all functions. Product Roadmap & Prioritization: Own the product roadmap, balancing short-term and long-term goals. Lead complex prioritization decisions, considering business impact, technical feasibility, and user value. Go-to-Market Leadership: Collaborate with GTM teams (Sales, Marketing, and Customer Success) to ensure smooth product launches, positioning, and ongoing success in the market. Post-Launch Monitoring & Optimization: Lead efforts to monitor user feedback, product adoption, and performance metrics. Analyze user data to identify opportunities for iteration and continuous improvement. Mentorship & Leadership: Provide mentorship to junior product managers and collaborate closely with leadership to drive product excellence within the organization. Strategic Vision: Continuously assess the competitive landscape and market trends to ensure the product portfolio remains differentiated and aligned with evolving customer needs. Must Have: Proven Experience in Product Management: 7+ years of experience in product management, with a track record of successfully launching and scaling complex products in fast-paced environments. Strategic Thinker: Deep understanding of market research, consumer behaviour, and competitive analysis. Ability to translate insights into actionable product strategies. Technical Proficiency: Hands-on experience with web technologies and a solid understanding of technical architecture. Ability to bridge the gap between engineering and business. Advanced Project Management: Expertise in managing complex projects with multiple dependencies. Strong proficiency with tools like Jira, Confluence, or similar. Exceptional Communication Skills: Strong ability to communicate complex ideas to senior leadership, engineering teams, and cross-functional stakeholders. Excellent written and verbal communication skills. Cross-Functional Collaboration: Proven ability to collaborate effectively with cross-functional teams, particularly in a fast-paced, Agile environment. Business & Financial Acumen: Strong understanding of business models, metrics, and financial KPIs. Ability to make data-driven decisions that impact the bottom line. ITSM/ITOM Experience (Preferred): Experience in IT Service Management (ITSM) and IT Operations Management (ITOM) is a strong plus, especially for enterprise-level product management. Oops, weve hit a glitch. Try entering the details again.
SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. As Lead Product Marketer, you will be responsible for defining and executing the product marketing strategy at SuperOps. You will own positioning, messaging, and GTM execution, ensuring that our products resonate with the right audience and drive business growth. This role is critical in shaping how we bring products to market, differentiate in a competitive space, and enable our sales and customer success teams. You will be responsible for establishing best practices, creating foundational marketing assets, and driving adoption and revenue growth: The best thing about SuperOps.ai is how much they value great content and marketing in general. I love that Im able to exercise complete freedom in the kind of ideas that I want to pursue, and creativity is welcome and appreciated here. What Youll Do: Strong leadership and people management skills. Ability to coach, mentor, and develop team members. Conflict resolution and team motivation expertise. Excellent interpersonal and communication skills Own and drive the product marketing function defining frameworks, processes, and best practices to ensure strong market positioning and GTM execution. Develop compelling messaging and positioning that differentiates SuperOps in the PSA-RMM space. Build and maintain core product marketing assets messaging briefs, positioning frameworks, competitive battle cards, and product launch playbooks. Define and refine ideal customer profiles (ICPs) and buyer personas, ensuring messaging aligns with their needs and pain points. Develop and execute GTM strategies for new product launches, feature releases, and market expansions. Drive product adoption by crafting compelling narratives and marketing campaigns that showcase value. Partner with Demand Generation to develop campaigns that drive awareness, pipeline, and revenue growth. Lead launch planning, coordinating with Product, Sales, and Marketing teams to ensure alignment. Equip sales teams with the messaging, tools, and training they need to close deals effectively. Develop battle cards, sales decks, ROI calculators, and industry positioning materials. Conduct market and competitive research to ensure SuperOps has a winning edge in messaging and differentiation. Provide training sessions and enablement materials to help sales effectively position our products. Conduct customer interviews, surveys, and research to deeply understand customer needs. Analyse market trends and feedback to shape product messaging and positioning. Serve as the voice of the customer, ensuring insights influence product roadmap and marketing strategy. Develop high-impact content that establishes SuperOps as a thought leader in the MSP/IT management space. Own the creation of white-papers, blogs, industry reports, and customer case studies. Drive awareness through compelling webinars, events, and community engagement. Partner with Product Management to influence the roadmap based on market needs. Align with Demand Generation to drive awareness and lead generation initiatives. 7+ years of experience in Product Marketing within B2B SaaS, enterprise software, or IT management solutions. Proven ability to build and scale product marketing functions, including messaging frameworks, GTM strategies, and enablement programs. Experience launching new products, driving adoption, and influencing product roadmap decisions. Expertise in positioning, messaging, competitive analysis, and product storytelling. Strong collaboration skills experience working with Product, Sales, Demand Generation, and Customer Success teams. Ability to turn complex technical concepts into clear, compelling narratives that resonate with buyers. Data-driven mindset with experience in measuring and optimising marketing impact. Oops, weve hit a glitch. Try entering the details again.
SuperOps is a SaaS start-up empowering IT service providers and IT teams around the world with cutting-edge, future-ready, AI-powered technology. Backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban (serial entrepreneur) and Jayakumar Karumbasalam (IT veteran), SuperOps is reshaping the IT world by replacing legacy solutions with modern, seamless experiences.We believe in building exceptional products and having fun along the way. Join our A-star team of superheroes. At SuperOps, we re building a modern, unified PSA-RMM platform to help MSPs deliver better IT services. As a Customer Success Specialist, you ll be the trusted advisor to our customers, helping them realize maximum value from our platform.You will own the post-sales relationship, guiding onboarding, driving product adoption, and ensuring ongoing satisfaction and retention. Your role will be critical in building long-term customer relationships and turning users into advocates. Working in an early-stage startup is something I ve always wanted to do, and the experience here at SuperOps is everything I hoped for. I love how transparent we are as an org, and I m so glad I get to be a part of the decision-making process from the smallest to the biggest things. Get to learn so much from this wonderful team we re putting together. What Youll Do: Customer Onboarding: Guide customers through the onboarding process, ensuring a smooth and e cient implementation of our products or services. Provide training sessions to familiarise customers with key features and functionalities. Account Management: Develop and maintain strong, long-lasting customer relationships. Serve as the main point of contact for assigned accounts, addressing customer inquiries and concerns promptly. Product Adoption: Proactively engage with customers to drive product adoption and usage.Identify opportunities to enhance customer value through upselling or cross-selling additional products or features. Customer Advocacy: Identify satisfied customers willing to serve as references or participate in case studies. Encourage and gather customer testimonials and success stories. Feedback and Issue Resolution: Act as a customer advocate within the company, providing valuable feedback to product and development teams. Collaborate with internal teams to resolve customer issues promptly. Renewals and Upsells: Monitor customer usage and proactively engage with customers approaching renewal dates. Identify opportunities for upselling or expanding the scope of services to meet customer needs. Customer Health Monitoring: Develop and implement customer health monitoring processes to identify at-risk accounts and take proactive measures to retain them. Proven experience of 1 - 4 years in customer success or account management, preferably in a B2B SaaS. Minimum 1 year of Customer Success Experience is Must. Strong communication and interpersonal skills. Ability to understand and articulate technical concepts. Demonstrated ability to manage multiple customer accounts and prioritise effectively. Proactive mindset with a focus on problem-solving. Familiarity with CRM software and customer success tools. Ready to work in Night Shifts. Oops, weve hit a glitch. Try entering the details again.
SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. We are looking for a talented Senior Front-End Engineer to join our engineering team. As a senior member of our team, you will be responsible for creating responsive, efficient, and engaging user interfaces for our platform. Role Summary: We are seeking a skilled and motivated Data Engineer to join our growing team. In this role, you will be instrumental in designing, building, and maintaining our data infrastructure, ensuring that reliable and timely data is available for analysis across the organization. You will work closely with various teams to integrate data from diverse sources and transform it into actionable insights that drive our business forward. Working at a start-up has its own perks. Role boundaries diminish and one needs to get their hands dirty with a variety of tasks, hustle and learn. Whats best is when this is complemented with a culture that fuels growth, learning, trust and a kick-ass team each one best at what they do. Now we are talking about a dream combination. Thats exactly SuperOps.ai for me and why precisely I love day in and day out working here! What Youll Do: Design, develop, and maintain scalable and robust data pipelines to ingest data from various sources, including CRM systems (e.g., Salesforce), Billing platforms, Product Analytics tools (e.g., Mixpanel, Amplitude), and Marketing platforms (e.g., Google Ads, Hubspot). Build, manage, and optimize our data warehouse to serve as the central repository for all business-critical data. Implement and manage efficient data synchronization processes between source systems and the data warehouse. Oversee the storage and management of raw data, ensuring data integrity and accessibility. Develop and maintain data transformation pipelines (ETL/ELT) to process raw data into clean, structured formats suitable for analytics, reporting, and dashboarding. Ensure seamless synchronization and consistency between raw and processed data layers. Collaborate with data analysts, product managers, and other stakeholders to understand data needs and deliver appropriate data solutions. Monitor data pipeline performance, troubleshoot issues, and implement improvements for efficiency and reliability. Document data processes, architectures, and definitions. Years of experience - 5 to 8 years Proven experience as a Data Engineer or in a similar role. Strong experience in designing, building, and maintaining data pipelines and ETL/ELT processes. Proficiency with data warehousing concepts and technologies (e.g., BigQuery, Redshift, Snowflake, Databricks). Experience integrating data from various APIs and databases (SQL, NoSQL). Solid understanding of data modeling principles. Proficiency in programming languages commonly used in data engineering (e.g., Python, SQL). Experience with workflow orchestration tools (e.g., Airflow, Prefect, Dagster). Familiarity with cloud platforms (e.g., AWS, GCP , Azure). Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Why Youll Love Working with us Experience working in a SaaS company. Understanding of key SaaS business metrics (e.g., MRR, ARR, Churn, LTV, CAC). Experience with data visualization tools (e.g., Tableau, Looker, Power BI). Familiarity with containerization technologies (e.g., Docker, Kubernetes). Impact: Youll work on a product that is revolutionising IT service management for MSPs and IT teams worldwide. Growth: SuperOps is growing rapidly, and there are ample opportunities for career progression and leadership roles. Collaboration: Work with talented engineers, designers, and product managers in a supportive and innovative environment Oops, weve hit a glitch. Try entering the details again.
we're looking for a Video Designer with a passion for visual storytelling, hands-on production experience, and a forward-thinking approach to post-production. This role involves end-to-end video creation from filming on-site to editing and enhancing content for a variety of internal and external communications. Proficiency in motion design and familiarity with AI-driven video editing tools will be essential for streamlining workflows and producing high-impact content efficiently. One of the greatest assets of SuperOps is its people. I get to work with an amazing group of talented folks who strive to bring out the best in you. You know what they say when the team is dope, everything else works like magic. What you'll Do: Edit a range of corporate video content, including product explainers, event videos, case studies, client testimonials, and training materials. Capture high-quality video footage both on-location and in-office using professional camera, lighting, and audio equipment. Leverage AI-based video tools (eg, Runway, KlingAI, Descript, Elevenlabs) to speed up editing processes, transcribe dialogue, generate visuals, or automate repetitive tasks. Integrate basic motion graphics such as lower thirds, animated titles, and infographics to elevate the viewer experience. Apply color correction, audio enhancement, and export videos optimized for multiple platforms (web, social, internal channels). Collaborate with marketing and leadership teams to ensure content aligns with messaging and brand standards. 2 5 years of experience in professional video editing and production. Proficiency in Adobe Premiere Pro, After Effects, and the broader Adobe Creative Suite. Hands-on experience with AI-assisted video editing tools, such as Runway, Descript, KlingAI. Solid skills in camera operation, lighting setup, and audio recording. Strong eye for visual storytelling, narrative pacing, and audio-visual cohesion. Working knowledge of motion design principles and basic animation techniques. Excellent organisational skills and attention to detail in file management and post-production workflows. Oops, we've hit a glitch. Try entering the details again.
SuperOps.com is a modern, unified PSA-RMM platform built for the next-gen MSP . We re reimagining how IT service providers work by helping them deliver better service, improve technician productivity, and grow their businesses all through a delightful, lightning-fast platform. Were growing our global footprint and expanding our partner network. That s where you come in. Job Overview We are seeking an ambitious and hands-on Channel Manager Reseller Partnerships to build and scale our global reseller ecosystem (excluding North America). You will identify, onboard, and nurture strategic reseller partners who can drive revenue, increase brand visibility, and accelerate SuperOps.com s reach in key international markets. Working in an early-stage startup is something I ve always wanted to do, and the experience here at SuperOps is everything I hoped for. I love how transparent we are as an org, and I m so glad I get to be a part of the decision-making process from the smallest to the biggest things. Get to learn so much from this wonderful team we re putting together. Head of Business What Youll Do: Identify and recruit value-added resellers (VARs), IT consultancies, and channel partners in priority regions across EMEA, LATAM, and APAC. Drive successful onboarding and technical/sales enablement of new partners to ensure they are equipped to sell and support SuperOps.com. Collaborate with partners to generate pipeline and track co-selling activities, helping them close opportunities effectively. Set quarterly targets, track performance metrics, and provide ongoing feedback, guidance, and training to partners. Build long-term, trust-based relationships with key stakeholders at partner organizations (sales leads, product owners, and executives). Work closely with Sales, Marketing, Product, and Support teams to deliver joint campaigns, deal support, and partner success. Serve as the voice of the partner, sharing insights and feedback with internal teams to improve product fit and partner experience. 3 5 years of experience in a channel sales, partner management, or reseller program role ideally in SaaS, IT services, or B2B tech. Prior experience working with VARs, MSPs, or systems integrators in international markets. Proven track record of meeting or exceeding channel revenue goals. Excellent communication, presentation, and negotiation skills. Strong organizational and relationship management capabilities. Ability to thrive in a fast-paced, high-growth startup environment. Bonus: Familiarity with MSP ecosystem and RMM/PSA platforms. Why Youll Love Working with us A product and team that partners love working with. A chance to shape and grow a high-impact, global channel ecosystem from the ground up. Flexible working environment with strong ownership and autonomy. Competitive compensation, growth opportunities, and a vibrant culture. SuperOps.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and partners. Oops, weve hit a glitch. Try entering the details again.
SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. We re seeking a strategic and driven Senior Manager, Brand & Communications to shape and amplify SuperOps brand presence across key channels. In this role, you ll lead Brand Strategy, PR, Thought Leadership, Social Media, and Communities. This is an exciting opportunity for a strong communicator and brand builder who can bring alignment, creativity, and energy to our messaging and external voice. You ll work closely with marketing leadership and cross-functional teams to ensure consistent, impactful storytelling that resonates with our audiences. The best thing about SuperOps.ai is how much they value great content and marketing in general. I love that Im able to exercise complete freedom in the kind of ideas that I want to pursue, and creativity is welcome and appreciated here. What Youll Do: Define and evolve SuperOps brand messaging, positioning, and identity to create a strong and differentiated presence in the market. Lead brand-level initiatives and campaigns that build awareness, affinity, and trust. Own and govern the brand system including guidelines, voice, and standards to ensure consistency across all teams and channels. Establish and monitor brand health metrics, driving continuous improvement in perception and impact. Develop and execute PR strategies to build credibility and visibility in key markets. Manage agency partners or external collaborators to deliver high-impact media coverage. Cultivate relationships with media, analysts, and influencers to amplify SuperOps story. Create and execute a thought leadership program that positions our executives and experts as industry voices. Identify speaking opportunities, bylines, panels, and forums that align with our brand vision. Collaborate with internal stakeholders to shape narratives that highlight SuperOps innovation and vision. Manage and mentor the Social Media & Community Leads, providing strategic input to maintain a relevant and on-brand digital presence. Oversee how the brand shows up across social platforms, helping amplify campaigns, content, and key initiatives. Guide event branding and presence, ensuring in-person activations are consistent with our identity and tone. Bring a strategic lens to community engagement, helping the team scale programs that create memorable brand moments. 5 8+ years of brand or marketing experience, with at least 2 years leading brand and creative functions. A strong foundation in brand strategy from messaging and positioning to visual identity and storytelling. Experience managing creative teams, content, or design whether directly or through agencies. A clear communicator, decisive leader, and organized executor who thrives in fast-paced environments. Comfortable working cross-functionally and presenting to senior stakeholders. Hungry to learn, grow, and lead in a fast-moving, global company. Experience in B2B SaaS, tech, or IT services is a plus. Why Youll Love Working with us Work with a fast-growing, innovative SaaS company. Chance to drive growth by crafting targeted marketing strategies Work with a passionate team that values creativity, data-driven decision-making, and customer-centric approaches. Opportunities for professional growth and development. Oops, weve hit a glitch. Try entering the details again.
SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. At SuperOps, we re building a modern, unified PSA-RMM platform to help MSPs deliver better IT services. As a Customer Success Executive, you ll be the trusted advisor to our customers, helping them realize maximum value from our platform. You will own the post-sales relationship, guiding onboarding, driving product adoption, and ensuring ongoing satisfaction and retention. Your role will be critical in building long-term customer relationships and turning users into advocates. Working in an early-stage startup is something I ve always wanted to do, and the experience here at SuperOps is everything I hoped for. I love how transparent we are as an org, and I m so glad I get to be a part of the decision-making process from the smallest to the biggest things. Get to learn so much from this wonderful team we re putting together. What You'll Do: Customer Onboarding: Guide customers through the onboarding process, ensuring a smooth and efficient implementation of our products or services. Provide training sessions to familiarise customers with key features and functionalities. Account Management: Develop and maintain strong, long-lasting customer relationships. Serve as the main point of contact for assigned accounts, addressing customer inquiries and concerns promptly. Product Adoption: Proactively engage with customers to drive product adoption and usage. Identify opportunities to enhance customer value through upselling or cross-selling additional products or features. Customer Advocacy: Identify satisfied customers willing to serve as references or participate in case studies. Encourage and gather customer testimonials and success stories. Feedback and Issue Resolution: Act as a customer advocate within the company, providing valuable feedback to product and development teams. Collaborate with internal teams to resolve customer issues promptly. Renewals and Upsells: Monitor customer usage and proactively engage with customers approaching renewal dates. Identify opportunities for upselling or expanding the scope of services to meet customer needs. Customer Health Monitoring: Develop and implement customer health monitoring processes to identify at-risk accounts and take proactive measures to retain them Proven experience of 1 - 4 years in customer success or account management, preferably in a B2B SaaS. Minimum 1 year of Customer Success Experience is Must. Strong communication and interpersonal skills. Ability to understand and articulate technical concepts. Demonstrated ability to manage multiple customer accounts and prioritise effectively Proactive mindset with a focus on problem-solving. Familiarity with CRM software and customer success tools. Ready to work in Night Shifts. Oops, we've hit a glitch. Try entering the details again.
SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. SuperOps is seeking a driven and consultative Account Executive to join our growing team, focusing on the SMB market. In this role, you ll play a critical part in accelerating our growth by helping small and medium-sized businesses discover the value of our unified PSA-RMM platform. You ll be responsible for managing end-to-end sales cycles, building strong customer relationships, and delivering solutions that align with the unique needs of IT service providers. Working in an early-stage startup is something I ve always wanted to do, and the experience here at SuperOps is everything I hoped for. I love how transparent we are as an org, and I m so glad I get to be a part of the decision-making process from the smallest to the biggest things. Get to learn so much from this wonderful team we re putting together. What You'll Do: Consultative Selling: Develop tailored sales strategies for SMB prospects, positioning SuperOps as a modern, effective solution for ITSM and MSP operations. Pipeline Generation: Identify and qualify new opportunities through outbound efforts, discovery calls, and virtual meetings, ensuring a consistent and healthy sales pipeline. Customer Engagement: Build trust and influence among key decision-makers by understanding their business needs and demonstrating how SuperOps can drive operational efficiency. Sales Execution: Manage full-cycle sales processes, including demos, proposals, negotiation, and closing while maintaining a customer-centric approach throughout. Cross-Functional Collaboration: Partner with teams across Marketing, Solutions Engineering, and Customer Success to ensure a cohesive and seamless experience for every customer. Minimum of 2 years in B2B SaaS or SMB sales, preferably in a fast-paced or startup environment Strong capabilities in discovery, consultative selling, negotiation, and virtual engagement Familiarity with ITSM, PSA, RMM tools, or selling into the MSP/IT services market is a strong plus A strategic and empathetic mindset able to tailor solutions that align with client pain points and business goals A customer-first attitude with the ability to thrive in a high-growth, performance-driven setting Oops, we've hit a glitch. Try entering the details again.
As a Senior Manager, Brand & Communications at SuperOps, you will play a crucial role in shaping and amplifying the brand's presence across various key channels. Your responsibilities will include leading Brand Strategy, PR, Thought Leadership, Social Media, and Communities. You will work closely with marketing leadership and cross-functional teams to ensure consistent and impactful storytelling that resonates with the audience. Your main tasks will involve defining and evolving SuperOps brand messaging, positioning, and identity to establish a strong and differentiated presence in the market. You will lead brand-level initiatives and campaigns to build awareness, affinity, and trust. Additionally, you will own and govern the brand system, including guidelines, voice, and standards, to maintain consistency across all teams and channels. In this role, you will also be responsible for developing and executing PR strategies to enhance credibility and visibility in key markets. You will manage agency partners or external collaborators to deliver high-impact media coverage and cultivate relationships with media, analysts, and influencers to amplify SuperOps story. Furthermore, you will create and execute a thought leadership program that positions company executives and experts as industry voices. As a successful candidate, you should have 5-8+ years of brand or marketing experience, with at least 2 years in a leadership role within brand and creative functions. You should possess a strong foundation in brand strategy, including messaging, positioning, visual identity, and storytelling. Effective communication, decisive leadership, organizational skills, and the ability to thrive in fast-paced environments are essential for this role. Experience in managing creative teams, content, or design is preferred, along with comfort in working cross-functionally and presenting to senior stakeholders. Joining SuperOps will offer you the opportunity to work with a fast-growing, innovative SaaS company where you can drive growth by crafting targeted marketing strategies. You will be part of a passionate team that values creativity, data-driven decision-making, and customer-centric approaches. Additionally, you can expect opportunities for professional growth and development within the organization.,
Seniority level Mid Senior level Location San Francisco Nature of job Full-time About your role at SuperOps SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. Are you a dynamic sales professional with a passion for driving business growth and building lasting client relationships? Join our team as an Account Executive, where you’ll have the opportunity to lead sales initiatives, close deals, and be a key player in our US market expansion! Working in an early-stage startup is something I’ve always wanted to do, and the experience here at SuperOps is everything I hoped for. I love how transparent we are as an org, and I’m so glad I get to be a part of the decision-making process from the smallest to the biggest things. Get to learn so much from this wonderful team we’re putting together. Arjun Marella Head of Business What You'll Do: Proactively Generate Leads: Drive new business by identifying potential clients through creative outreach activities within the US region Own the Sales Pipeline: Take charge of your sales funnel, following up on leads and managing your pipeline to ensure swift conversions from opportunities to closed deals. Be a Market Expert: Stay ahead of industry trends and competitors, and continuously seek out growth opportunities to keep our offerings competitive and client-focused. Customize Solutions: Conduct discovery calls to understand client pain points, then present tailored solutions that address their unique challenges. Present with Impact: Craft compelling proposals and deliver powerful presentations that highlight the value and benefits of our products. Collaborate for Success: Partner with cross-functional teams, including product, marketing, and customer success, to ensure seamless execution and client satisfaction. Track and Optimize Performance: Maintain meticulous records in our CRM to ensure every activity and customer detail is logged for success tracking and reporting. Drive Innovation: Bring fresh ideas to the table and contribute to strategic discussions during sales meetings and training sessions. Must Have: Experience in SaaS Sales: 3+ years of successful experience selling SaaS solutions to SMBs. Experience selling to MSPs is strongly preferred. Proficiency in Sales Techniques: Strong knowledge of sales best practices, including lead generation, consultative selling and pipeline management. Exceptional Communication Skills: Excellent interpersonal and communication abilities to built rapport with clients and collaborate effectively with internal teams. Results-Driven: A goal-oriented mindset with a history of consistently meeting and exceeding sales targets. Team Player & Independent Worker: Ability to thrive in both independent and team settings within a fast-paced and dynamic environment. Authorization to Work: Must be authorized to work in the United States. Why You'll Love Working with us Rewarding Earning Potential: Elevate your financial success with our dynamic commission structure—your hard work directly translates to unlimited earning possibilities. The sky’s the limit! Comprehensive Benefits Package: Enjoy peace of mind with our robust health insurance plans, including medical, dental, and vision coverage. We’ve got your health and well-being covered so you can focus on what you do best. Generous Paid Time Off: Recharge and refresh with ample paid time off. We believe in work-life balance and give you the time you need to stay energized and motivated. Career Growth and Development: Thrive in an environment that prioritizes your professional advancement. With continuous learning opportunities and a commitment to fostering your skills, your career trajectory is bound for greatness. Innovative Culture: Immerse yourself in a vibrant, forward-thinking culture that champions creativity and collaboration. Our team-driven atmosphere ensures that every idea is valued and every voice is heard. Market Leadership: Be part of a trailblazing company that sets the standard in the industry. Work with cutting-edge solutions that clients rave about, and contribute to our mission of delivering excellence.
Seniority level Mid Senior level Location San Francisco Nature of job Full-time About your role at SuperOps SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. Are you a dynamic sales professional with a passion for driving business growth and building lasting client relationships? Join our team as an Account Executive, where you’ll have the opportunity to lead sales initiatives, close deals, and be a key player in our US market expansion! Working in an early-stage startup is something I’ve always wanted to do, and the experience here at SuperOps is everything I hoped for. I love how transparent we are as an org, and I’m so glad I get to be a part of the decision-making process from the smallest to the biggest things. Get to learn so much from this wonderful team we’re putting together. Arjun Marella Head of Business What You'll Do: Proactively Generate Leads: Drive new business by identifying potential clients through creative outreach activities within the US region Own the Sales Pipeline: Take charge of your sales funnel, following up on leads and managing your pipeline to ensure swift conversions from opportunities to closed deals. Be a Market Expert: Stay ahead of industry trends and competitors, and continuously seek out growth opportunities to keep our offerings competitive and client-focused. Customize Solutions: Conduct discovery calls to understand client pain points, then present tailored solutions that address their unique challenges. Present with Impact: Craft compelling proposals and deliver powerful presentations that highlight the value and benefits of our products. Collaborate for Success: Partner with cross-functional teams, including product, marketing, and customer success, to ensure seamless execution and client satisfaction. Track and Optimize Performance: Maintain meticulous records in our CRM to ensure every activity and customer detail is logged for success tracking and reporting. Drive Innovation: Bring fresh ideas to the table and contribute to strategic discussions during sales meetings and training sessions. Must Have: Experience in SaaS Sales: 3+ years of successful experience selling SaaS solutions to SMBs. Experience selling to MSPs is strongly preferred. Proficiency in Sales Techniques: Strong knowledge of sales best practices, including lead generation, consultative selling and pipeline management. Exceptional Communication Skills: Excellent interpersonal and communication abilities to built rapport with clients and collaborate effectively with internal teams. Results-Driven: A goal-oriented mindset with a history of consistently meeting and exceeding sales targets. Team Player & Independent Worker: Ability to thrive in both independent and team settings within a fast-paced and dynamic environment. Authorization to Work: Must be authorized to work in the United States. Why You'll Love Working with us Rewarding Earning Potential: Elevate your financial success with our dynamic commission structure—your hard work directly translates to unlimited earning possibilities. The sky’s the limit! Comprehensive Benefits Package: Enjoy peace of mind with our robust health insurance plans, including medical, dental, and vision coverage. We’ve got your health and well-being covered so you can focus on what you do best. Generous Paid Time Off: Recharge and refresh with ample paid time off. We believe in work-life balance and give you the time you need to stay energized and motivated. Career Growth and Development: Thrive in an environment that prioritizes your professional advancement. With continuous learning opportunities and a commitment to fostering your skills, your career trajectory is bound for greatness. Innovative Culture: Immerse yourself in a vibrant, forward-thinking culture that champions creativity and collaboration. Our team-driven atmosphere ensures that every idea is valued and every voice is heard. Market Leadership: Be part of a trailblazing company that sets the standard in the industry. Work with cutting-edge solutions that clients rave about, and contribute to our mission of delivering excellence.
We are looking for a highly motivated and goal-driven Sales Development Representative (SDR) to join our sales team. As an SDR, you will play a key role in generating qualified leads, building pipeline, and setting up high-quality product demos for the sales team. If you re passionate about sales and want to grow in the fast-paced world of SaaS, this is your opportunity. Working in an early-stage startup is something I ve always wanted to do, and the experience here at SuperOps is everything I hoped for. I love how transparent we are as an org, and I m so glad I get to be a part of the decision-making process from the smallest to the biggest things. Get to learn so much from this wonderful team we re putting together. Arjun Marella Head of Business What You'll Do: Research and identify potential leads through various channels. Conduct outbound prospecting via emails, cold calls, and LinkedIn. Qualify leads and schedule product demos with Account Executives. Work closely with marketing and sales to align outreach and campaign strategies. Maintain accurate and up-to-date records of all activities in the CRM (HubSpot). Meet and exceed weekly/monthly KPIs around outreach, meetings set, and qualified opportunities. Must Have: 2+ years of experience in a sales or business development role, preferably in SaaS. Excellent verbal and written communication skills. Strong objection-handling skills and a proactive, aggressive approach to pipeline building. Comfortable working in a fast-paced, target-driven environment. Highly organized and self-motivated with a strong sense of ownership. Comfortable working in the US timezone (7 PM 4 AM IST). Experience with tools like Outreach, Nooks, ZoomInfo, and HubSpot. Understanding of modern B2B sales techniques and buyer journeys. Why You'll Love Working with us Be part of a rapidly growing sales team in an exciting, fast-moving environment. Opportunity for career growth and transition into closing roles (AE path). Collaborate with a dynamic, supportive team that values initiative and ownership.
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