OnePay

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don’t Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don’t Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay’s Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry. There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role As the Manager of Training at OnePay, you will own and drive the strategy, development, and execution of training programs across OnePay’s Operations organization. You will lead a lean internal team while overseeing training delivery across 1,000+ agents supported by our global BPO partners. Your focus is to ensure that every agent is equipped with the knowledge, confidence, and skills to deliver fast, empathetic, and high-quality support—starting from new hire onboarding through ongoing support. This role partners closely with cross-functional teams including Operations, Compliance, Workforce Management, Change Management, and Vendor Management to deliver a consistent, scalable, and effective training experience. You’ll also work directly with BPO training leads to align delivery across sites and ensure readiness for rapid product and process changes. This role sits within the Operations team and reports to the head of Operational Enablement. Your impact will be measured by improved ramp time, completion rate, QA performance, CSAT, and agent productivity—helping us evolve our training organization from the inside out. What You’ll Do Set the Strategy: Build and lead the training roadmap ensuring alignment with internal and external stakeholders. Own Execution: Drive end-to-end training lifecycle—from New Hire onboarding and Nesting to ongoing refreshers, upskilling, targeted training for back office functions and product enablement. Lead a Team: Manage instructional designers and training operations staff; coach and develop team members while keeping delivery scrappy and scalable. Oversee the delivery of regular Train-the-Trainer (TTT) sessions to BPO trainer counterparts, ensuring consistent, high-quality delivery across all vendor locations. Measure What Matters: Create KPIs and scorecards for training effectiveness, linking training to real outcomes (Completion rate, QA, CSAT, AHT, ramp time). Be the Bridge: Own the relationship with BPO training teams and drive consistency across partners. Comfortable rolling up their sleeves. Whether it’s reviewing a slide deck or jumping into a classroom to coach a trainer. Maintain the learning management systems for OnePay Operations. Leverage AI: Integrate AI tools like ChatGPT to build training scenarios, outlines, knowledge checks, and materials in a streamlined fashion. What You Bring Bachelor’s Degree or an equivalent of the same is also acceptable for the position. 8+ years of experience in a training or learning & development leadership role—preferably in Captive or BPO, customer support, or fast-growth tech environments. Financial Services experience is preferred. A deep understanding of adult learning principles, experiential learning, and digital/remote training environments. Proven experience leading TTT programs, managing vendor training partners, and building performance-linked enablement programs. Experience setting and tracking KPIs like QA scores, CSAT, AHT, and agent ramp time. An act-like-an-owner mentality. We have a bias toward taking action. Self motivated and results-oriented - demonstrates high initiative and provides leadership and execution in a fast-paced evolving environment. Humble, Hungry, Honest—and ready to own the outcome. Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com. Show more Show less

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don’t Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don’t Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay’s Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry. There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role Delivering fraud & disputes operational strategy and optimizing case management systems. Automating regulatory and strategy requirements in the platform to reduce risk and improve compliance and efficiency. Performing root cause analysis and creating quick workarounds while driving permanent solutions. Identifying opportunities, building business cases, and prioritizing initiatives to improve quality and efficiency. Defining, documenting, and communicating objectives, requirements and constraints for initiatives. Being a subject matter expert who can review and resolve escalations that require advanced investigations. Additional duties as assigned by leadership. You Bring At least 10 years of fraud or disputes experience. Working knowledge of industry best practices (fraud & disputes lifecycle), network rules (Mastercard) and regulatory requirements (Regulation E). An act-like-an-owner mentality. We have a bias toward taking action. A high level of integrity and ability to manage sensitive information. Self-motivated, analytical thinker with exceptional attention to detail. What We Offer Competitive salary, stock options, and benefits from Day 1 Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) Monthly transport and work-from-home allowances A high-growth, mission-driven, inclusive culture where your work has real impact Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com. Show more Show less

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don’t Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don’t Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay’s Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry. There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role As we scale our customer operations organization, we’re looking for an Instructional Designer to help bring our training experiences to life. In this role, you’ll transform complex financial topics, product workflows, and service principles into clear, engaging, and learner-friendly content for our customer support and back office agent teams. You’ll blend fintech service know-how with instructional best practices to create learning that sticks—fueling performance, confidence, and great customer outcomes. This is a highly collaborative, hands-on role ideal for someone who’s passionate about financial education, adult learning, and building scalable programs in a fast-paced, mission-driven environment This Role Is Responsible For Design with Impact: Create clear, engaging, and learner-first training materials using tools like Articulate Rise 360, Adobe Captivate, and LMS platforms. Apply adult learning and UX principles to develop intuitive, high-retention experiences. Deliver Diverse Learning Formats: Develop content across a variety of formats including instructor-led training (ILT), self-paced eLearning, team huddles, assessments, job aids, simulations, microvideos, and refresher modules. Make Complex Simple: Break down intricate financial and technical topics into scenario-based learning that is easy to understand and apply for both front-line and back-office agents. Collaborate Cross-Functionally: Partner with Operations, Product, and Subject Matter Experts to align learning goals with business needs and rollout timelines. Delivery: Own end-to-end execution and ensure training materials are developed accurately, on time, and to a high standard of quality—with strong written US English and professional polish Ensure Excellence: Conduct thorough quality reviews, maintain version control, and uphold consistency in tone, clarity, and instructional effectiveness across all materials. Incorporate Feedback & Evolve: Actively gather input from trainers, learners, and stakeholders to iterate and improve learning experiences over time. Stay Ahead: Research trends in instructional design, fintech, and learning technologies to continuously innovate and raise the bar on training quality. (Bonus): Experience working with US-based companies and familiarity with American customer service and learners is highly valued. You Bring Bachelor’s or Master’s degree in Instructional Design, Education, Learning Technology, or a related field (or equivalent experience). 4+ years of experience in instructional design, curriculum development, or learning program creation—ideally within a fintech, customer service, or startup environment. Proficiency in tools like Articulate Storyline/Rise 360, Adobe Captivate, LMS platforms, and visual or video editing tools (Canva, Vyond, Camtasia a plus). A passion for clear communication, financial literacy, and creating learner-first experiences. Strong project management and collaboration skills—you're organized, proactive, and comfortable working cross-functionally. What We Offer Competitive salary, stock options, and benefits from Day 1 Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) Monthly transport and work-from-home allowances A high-growth, mission-driven, inclusive culture where your work has real impact Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com. Show more Show less

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don’t Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don’t Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay’s Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry. There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role We are seeking a detail-oriented and proactive Payroll and Accounts Payable Specialist to support our India operations. This role will be responsible for managing end-to-end payroll processing, ensuring statutory compliance, handling vendor payments, and supporting month-end close activities. The ideal candidate has experience with Indian payroll regulations, strong analytical skills, and the ability to operate independently in a fast-paced environment. Key Responsibilities Payroll (India) Manage monthly payroll processing in coordination with local and US-based payroll partners or platforms Review employee compensation, bonuses, tax declarations, and statutory deductions (EPF, ESI, PT, LWF) Ensure timely remittance of TDS and other statutory contributions Generate and review Form 16s and support annual tax filings Reconcile payroll with general ledger and bank statements Handle payroll-related employee queries and coordinate with HR for updates (new hires, exits, leaves, reimbursements) Accounts Payable Review and process vendor invoices in compliance with internal controls and GST regulations Ensure timely vendor payments and resolve payment-related queries Maintain vendor master data and liaise with procurement/operations teams as needed Coordinate with tax advisors to ensure TDS compliance and filing of returns (Form 26Q, etc.) Assist with preparation of accruals and aging reports for month-end close Compliance & Documentation Ensure compliance with Indian statutory tax, labor, and financial reporting requirements Maintain accurate documentation for audits (internal, statutory, and tax) Support implementation of SOPs and automation initiatives You Bring Bachelor’s degree in Commerce, Finance, or a related field; MBA or CA Inter preferred 7 years of hands-on experience in payroll and AP functions in India Deep Knowledge with Indian payroll platforms (e.g., RazorpayX, Remote, GreytHR, Keka, etc.) In-depth knowledge of TDS, GST, EPF, ESI, and Form 16/Form 26Q filings Proficient in Microsoft and Google Suite; experience with ERP or accounting systems a plus Strong attention to detail, accountability, and confidentiality Demonstrated ability to identify inefficiencies and implement sustainable improvements that drive operational excellence. Ability to work independently and collaborate effectively with cross-functional and global teams across time zones Strong communication and problem-solving skills Preferred Attributes Experience in a startup or fast-paced international environment Experience leveraging tools, technology, or scripting to automate repetitive tasks and enhance team productivity. What We Offer Competitive salary, stock options, and benefits from Day 1 Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) Monthly transport and work-from-home allowances A high-growth, mission-driven, inclusive culture where your work has real impact Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don’t Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don’t Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay’s Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry. There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role We are seeking a detail-oriented and proactive Payroll Specialist to support our India operations. This role will be responsible for managing end-to-end payroll processing, ensuring statutory compliance and supporting month-end close activities. The ideal candidate has experience with Indian payroll regulations, strong analytical skills, and the ability to operate independently in a fast-paced environment. Key Responsibilities Manage monthly payroll processing in coordination with local and US-based payroll partners or platforms Review employee compensation, bonuses, tax declarations, and statutory deductions (EPF, ESI, PT, LWF) Ensure timely remittance of TDS and other statutory contributions Generate and review Form 16s and support annual tax filings Reconcile payroll with general ledger and bank statements Handle payroll-related employee queries and coordinate with HR for updates (new hires, exits, leaves, reimbursements) Ensure compliance with Indian statutory tax, labor, and financial reporting requirements Maintain accurate documentation for audits (internal, statutory, and tax) Support implementation of SOPs and automation initiatives You Bring Bachelor’s degree in Commerce, Finance, or a related field; MBA or CA Inter preferred 7 years of hands-on experience in payroll and AP functions in India Deep Knowledge with Indian payroll platforms (e.g., RazorpayX, Remote, GreytHR, Keka, etc.) In-depth knowledge of TDS, GST, EPF, ESI, and Form 16/Form 26Q filings Proficient in Microsoft and Google Suite; experience with ERP or accounting systems a plus Strong attention to detail, accountability, and confidentiality Demonstrated ability to identify inefficiencies and implement sustainable improvements that drive operational excellence. Ability to work independently and collaborate effectively with cross-functional and global teams across time zones Strong communication and problem-solving skills Preferred Attributes Experience in a startup or fast-paced international environment Experience leveraging tools, technology, or scripting to automate repetitive tasks and enhance team productivity. What We Offer Competitive salary, stock options, and benefits from Day 1 Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) Monthly transport and work-from-home allowances A high-growth, mission-driven, inclusive culture where your work has real impact Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don’t Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don’t Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay’s Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry. There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role As the Senior Brokerage Operations Specialist in India, you will be responsible for supporting a team of front office and back office agents. This role will impact OnePay’s mission by enhancing customer trust and satisfaction and maximizing operational efficiency. You will oversee a team of agents, ensuring customers receive timely and effective support while meeting OnePay’s service goals. Responsibilities include supervising and training agents and increasing customer satisfaction. You will also work closely with the Customer Service Operations and Compliance Teams to facilitate the resolution of escalated customer related issues and complaints. This role reports to the Brokerage Operations Lead. This Role Is Responsible For Team Leadership - Supervising, training and developing a team of service agents. Fostering a high-performance team atmosphere and ensuring adherence to company policies. Operational Oversight - Working with the Brokerage Operations Lead to manage day-to-day operational activities of the broker dealer, ensuring accuracy, compliance and efficiency in all processes. This includes daily monitoring of various operational reports and escalation of any issues that arise from those reviews. Compliance and Risk Management - Working with the Brokerage Operations Lead to identify and mitigate areas of operational risk. Problem Resolution - Addressing customer complaints, escalating issues and finding solutions to enhance customer satisfaction. Data Analysis and Reporting - Tracking KPIs and providing insights into the customer service experience. Process Improvement - Analyzing customer feedback, identifying areas for improvement and implementing changes to enhance the customer experience. You Bring 7+ of financial service customer service/operations leadership experience. Strong understanding of the US equities market and brokerage-related functions. FINRA Series 7 and Series 24 licenses required. Strong communication skills. Strong analytical and problem-solving abilities. Ability to work effectively across multiple functional teams. An act-like-an-owner mentality. What We Offer Competitive salary, stock options, and benefits from Day 1 Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) Monthly transport and work-from-home allowances A high-growth, mission-driven, inclusive culture where your work has real impact Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don’t Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don’t Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay’s Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry. There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role We are seeking a highly motivated Corporate Accountant based in India to lead the accounting for our legal entity in India in addition to supporting the accounting operations across the consolidated enterprise. This role will work closely with our U.S.-based team to ensure accurate and timely financial reporting in alignment with both local and global standards. The ideal candidate will bring strong technical expertise, attention to detail, and the ability to navigate cross-functional collaboration in a fast-paced, international environment. This role will support our business’ statutory compliance, financial controls, and operational excellence. Key Responsibilities Plan and execute monthly and quarterly close activities including journal entries, balance sheet reconciliations, variance analysis, and internal management reporting. Own end-to-end accounting processes within corporate accounting (ie AP, fixed assets, lease accounting, etc) Partner with local service providers to ensure compliance with statutory filing requirements and regulatory deadlines. Work closely with tax consultants to support direct and indirect tax filings including TDS, GST, and transfer pricing compliance. Ensure all legal entity accounting complies with local GAAP and global policies through collaboration with Tax, Treasury, Strategic Planning & Procurement (SPP), and other cross-functional teams. Maintain awareness of updates to financial regulations and assess impact on financial reporting obligations. Partner with the US team to support various accounting functions across legal entities including invoice processing and coding, as well as intercompany transactions to ensure accurate consolidation and reporting. Ad hoc projects supporting accounting and finance/cash/treasury, etc. in accordance with applicable GAAP. Collaborate with engineering and systems teams to enhance the functionality of financial tools and ERP system (NetSuite, Numeric, Ramp, Kyriba). Develop, document, and maintain up-to-date SOPs and accounting policies to ensure audit readiness and consistency. Support coordination with external auditors and support all phases of annual statutory audi You Bring Chartered Accountant (CA) or MBA in Finance; ACCA or semi-qualified CA with strong relevant experience may be considered. 6+ years of relevant experience in accounting, audit, or controllership roles—preferably in fintech, payments, neobanking, or tech-driven financial services. In-depth understanding of Indian GAAP; exposure to US GAAP is strongly preferred. Experience with ERP systems such as NetSuite, SAP, Oracle. Proven track record in monthly close, statutory audits, financial reporting, and tax/regulatory compliance. Strong analytical and problem-solving skills, with a “roll up your sleeves” mentality. Ability to thrive in a fast-paced, regulated, and high-growth environment. Passion for finance infrastructure, automation, and innovation. Excellent communication skills and experience working cross-functionally across time zones and cultures. A mindset that prioritizes ownership, transparency, and continuous improvement. What We Offer Competitive salary, stock options, and benefits from Day 1 Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) Monthly transport and work-from-home allowances A high-growth, mission-driven, inclusive culture where your work has real impact Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Dont Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Dont Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePays Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the worlds largest omnichannel retailer, and have an industry-leading multi-product value proposition all in addition to having some of the best people and talent in the industry. Theres never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role We are seeking a highly motivated Corporate Accountant based in India to lead the accounting for our legal entity in India in addition to supporting the accounting operations across the consolidated enterprise. This role will work closely with our U.S.-based team to ensure accurate and timely financial reporting in alignment with both local and global standards. The ideal candidate will bring strong technical expertise, attention to detail, and the ability to navigate cross-functional collaboration in a fast-paced, international environment. This role will support our business statutory compliance, financial controls, and operational excellence. Key Responsibilities Plan and execute monthly and quarterly close activities including journal entries, balance sheet reconciliations, variance analysis, and internal management reporting. Own end-to-end accounting processes within corporate accounting (ie AP, fixed assets, lease accounting, etc) Partner with local service providers to ensure compliance with statutory filing requirements and regulatory deadlines. Work closely with tax consultants to support direct and indirect tax filings including TDS, GST, and transfer pricing compliance. Ensure all legal entity accounting complies with local GAAP and global policies through collaboration with Tax, Treasury, Strategic Planning & Procurement (SPP), and other cross-functional teams. Maintain awareness of updates to financial regulations and assess impact on financial reporting obligations. Partner with the US team to support various accounting functions across legal entities including invoice processing and coding, as well as intercompany transactions to ensure accurate consolidation and reporting. Ad hoc projects supporting accounting and finance/cash/treasury, etc. in accordance with applicable GAAP. Collaborate with engineering and systems teams to enhance the functionality of financial tools and ERP system (NetSuite, Numeric, Ramp, Kyriba). Develop, document, and maintain up-to-date SOPs and accounting policies to ensure audit readiness and consistency. Support coordination with external auditors and support all phases of annual statutory audi You Bring Chartered Accountant (CA) or MBA in Finance; ACCA or semi-qualified CA with strong relevant experience may be considered. 6+ years of relevant experience in accounting, audit, or controllership rolespreferably in fintech, payments, neobanking, or tech-driven financial services. In-depth understanding of Indian GAAP; exposure to US GAAP is strongly preferred. Experience with ERP systems such as NetSuite, SAP, Oracle. Proven track record in monthly close, statutory audits, financial reporting, and tax/regulatory compliance. Strong analytical and problem-solving skills, with a roll up your sleeves mentality. Ability to thrive in a fast-paced, regulated, and high-growth environment. Passion for finance infrastructure, automation, and innovation. Excellent communication skills and experience working cross-functionally across time zones and cultures. A mindset that prioritizes ownership, transparency, and continuous improvement. What We Offer Competitive salary, stock options, and benefits from Day 1 Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) Monthly transport and work-from-home allowances A high-growth, mission-driven, inclusive culture where your work has real impact Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [HIDDEN TEXT]. Show more Show less

As a Corporate Accountant based in India, you will be responsible for leading the accounting for our legal entity in India while supporting the accounting operations across the consolidated enterprise. You will collaborate closely with our U.S.-based team to ensure accurate and timely financial reporting in alignment with both local and global standards. Your role will involve overseeing various accounting processes, statutory compliance, financial controls, and operational excellence. Your key responsibilities will include planning and executing monthly and quarterly close activities, owning end-to-end accounting processes within corporate accounting, partnering with local service providers for statutory filing requirements, working with tax consultants on tax filings, ensuring compliance with local GAAP and global policies, staying updated on financial regulations, supporting various accounting functions across legal entities, and collaborating on ad hoc projects. To excel in this role, you should be a Chartered Accountant (CA) or MBA in Finance with in-depth knowledge of Indian GAAP and exposure to US GAAP. Experience with ERP systems like NetSuite, SAP, or Oracle is preferred, along with a proven track record in monthly close, statutory audits, financial reporting, and tax/regulatory compliance. Strong analytical skills, problem-solving abilities, and a proactive mindset towards ownership, transparency, and continuous improvement are essential. In addition to a competitive salary, stock options, and benefits from Day 1, we offer comprehensive health insurance coverage, a hybrid work model, various time-off programs, monthly transport and work-from-home allowances, and a high-growth, mission-driven, inclusive culture. You will have the opportunity to work in a fast-paced, regulated, and high-growth environment, contributing to the finance infrastructure, automation, and innovation while collaborating with diverse teams across time zones and cultures. Our standard interview process includes an initial interview with the Talent Partner, a technical or hiring manager interview, a team interview, an executive interview, and finally, an offer. We are committed to providing equal employment opportunities and fostering a diverse and inclusive workplace where your work makes a real impact.,

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don’t Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don’t Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay’s Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry. There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role Overview This is a hands-on player/coach role that supports Corporate IT and Security operations, with a strong focus on BPO tech support and people management in India. You will be responsible for day-to-day technical work (~80%) while also providing light-touch managerial oversight (~20%) for Security & IT personnel in India across both Security and IT teams. You’ll be the go-to for resolving tickets from internal users and frontline BPO support, covering endpoint troubleshooting, access issues, and system outages across global sites. Your responsibilities include SLA adherence, identifying systemic issues, and driving operational improvements that boost availability and productivity. You’ll collaborate closely with Security, Engineering, and Ops leadership to maintain stable, secure, and scalable systems tailored to high-volume BPO environments. You’ll own documentation and automation efforts, enforce global security standards, and ensure consistent operational practices across regions. Key Responsibilities Support and troubleshoot hardware, software, and network issues across macOS and Windows endpoints Manage identity and access workflows using Okta, Azure AD, and MDM platforms (Jamf, Intune) Partner with Security and Engineering teams to roll out new tools and secure-by-default configurations Own Tier 1–2 escalations, resolve end-user issues, and identify recurring problems for long-term fixes Maintain IT documentation, update runbooks, and contribute to knowledge base articles Track, respond to, and close tickets in the IT/BPO queue with clear communication and proper documentation Enforce security, privacy, and compliance policies related to access management, encryption, and software controls Participate in BCP/DR planning and support endpoint readiness across global teams Deliver technical updates and process changes to both technical and non-technical stakeholders You Bring 3+ years of hands-on IT experience, ideally in a high-growth or security-driven environment Experience supporting macOS and Windows devices in an enterprise setting Strong understanding of Okta, Azure AD, Intune, and Jamf Working knowledge of MDM, SSO, MFA, and endpoint hardening best practices Solid troubleshooting and root cause analysis skills across systems, software, and network layers Ability to work independently, manage shifting priorities, and escalate appropriately Clear, concise communication skills with users, stakeholders, and technical teams Familiarity with IaC tools (Terraform) and scripting is a plus Strong documentation habits and attention to operational detail Location & Hours This role is based in Bengaluru, India and will require periodic coordination with global teams in other time zones.This role is based in India. Working Hours: Candidates are expected to be available and actively working until at least 12:00 PM ET / 9:30 PM IST to ensure effective collaboration across global teams. What We Offer Competitive salary, stock options, and benefits from Day 1 Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) Monthly transport and work-from-home allowances A high-growth, mission-driven, inclusive culture where your work has real impact Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don’t Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don’t Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay’s Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry. There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role This is a hands-on player/coach role that supports Corporate IT and Security operations, with a strong focus on BPO tech support and people management in India. You will be responsible for day-to-day technical work (~80%) while also providing light-touch managerial oversight (~20%) for Security & IT personnel in India across both Security and IT teams. You’ll be the go-to for resolving tickets from internal users and frontline BPO support, covering endpoint troubleshooting, access issues, and system outages across global sites. Your responsibilities include SLA adherence, identifying systemic issues, and driving operational improvements that boost availability and productivity. You’ll collaborate closely with Security, Engineering, and Ops leadership to maintain stable, secure, and scalable systems tailored to high-volume BPO environments. You’ll own documentation and automation efforts, enforce global security standards, and ensure consistent operational practices across regions. Key Responsibilities Troubleshoot and resolve hardware, software, and network issues across macOS and Windows endpoints Manage identity and access via Okta, Azure AD, and MDM platforms (Jamf, Intune) Own Tier 1–2 escalations, close tickets with speed and accuracy, and document solutions Identify and address recurring issues through root cause analysis and long-term fixes Enforce and audit security, privacy, and compliance standards (MFA, encryption, endpoint posture) Partner with global Security and Engineering to implement secure-by-default configurations Drive and maintain IT documentation, runbooks, and knowledge base content Lead local execution of BCP/DR plans and ensure endpoint readiness Deliver technical updates and training to regional teams and global stakeholders Manage and mentor junior IT staff in India: set goals, review work quality, provide feedback Provide light-touch local management of India-based team members across both Corporate IT and Platform Security functions to maintain execution velocity and operational consistency Coordinate workload distribution and ensure global standards are consistently applied Act as point of escalation and communication bridge between India-based staff and global leadership You Bring 4–6+ years of enterprise IT experience with a proven ability to support high-scale operations 3+ years of management experience Experience managing or mentoring junior IT staff in a distributed team environment Proficiency in managing and securing macOS and Windows environments Hands-on experience with Okta, Azure AD, Intune, and Jamf Strong understanding of endpoint hardening, access control, and compliance requirements Ability to prioritize and execute with minimal supervision in high-pressure situations Effective communicator across technical and non-technical audiences Familiarity with Terraform or other IaC tools is a plus Strong process ownership and a bias for action Reporting Structure Dotted-line reports to Corporate IT and Security leads Functional alignment to India Operations leadership for local coordination and oversight Location & Hours This role is based in India and will require periodic coordination with global teams in other time zones.This role is based in India. Working Hours: Candidates are expected to be available and actively working until at least 12:00 PM ET / 9:30 PM IST to ensure effective collaboration across global teams. What We Offer Competitive salary, stock options, and benefits from Day 1 Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) Monthly transport and work-from-home allowances A high-growth, mission-driven, inclusive culture where your work has real impact Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Dont Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Dont Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePays Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the worlds largest omnichannel retailer, and have an industry-leading multi-product value proposition all in addition to having some of the best people and talent in the industry. Theres never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role Overview This is a hands-on player/coach role that supports Corporate IT and Security operations, with a strong focus on BPO tech support and people management in India. You will be responsible for day-to-day technical work (80%) while also providing light-touch managerial oversight (20%) for Security & IT personnel in India across both Security and IT teams. Youll be the go-to for resolving tickets from internal users and frontline BPO support, covering endpoint troubleshooting, access issues, and system outages across global sites. Your responsibilities include SLA adherence, identifying systemic issues, and driving operational improvements that boost availability and productivity. Youll collaborate closely with Security, Engineering, and Ops leadership to maintain stable, secure, and scalable systems tailored to high-volume BPO environments. Youll own documentation and automation efforts, enforce global security standards, and ensure consistent operational practices across regions. Key Responsibilities Support and troubleshoot hardware, software, and network issues across macOS and Windows endpoints Manage identity and access workflows using Okta, Azure AD, and MDM platforms (Jamf, Intune) Partner with Security and Engineering teams to roll out new tools and secure-by-default configurations Own Tier 12 escalations, resolve end-user issues, and identify recurring problems for long-term fixes Maintain IT documentation, update runbooks, and contribute to knowledge base articles Track, respond to, and close tickets in the IT/BPO queue with clear communication and proper documentation Enforce security, privacy, and compliance policies related to access management, encryption, and software controls Participate in BCP/DR planning and support endpoint readiness across global teams Deliver technical updates and process changes to both technical and non-technical stakeholders You Bring 3+ years of hands-on IT experience, ideally in a high-growth or security-driven environment Experience supporting macOS and Windows devices in an enterprise setting Strong understanding of Okta, Azure AD, Intune, and Jamf Working knowledge of MDM, SSO, MFA, and endpoint hardening best practices Solid troubleshooting and root cause analysis skills across systems, software, and network layers Ability to work independently, manage shifting priorities, and escalate appropriately Clear, concise communication skills with users, stakeholders, and technical teams Familiarity with IaC tools (Terraform) and scripting is a plus Strong documentation habits and attention to operational detail Location & Hours This role is based in Bengaluru, India and will require periodic coordination with global teams in other time zones.This role is based in India. Working Hours: Candidates are expected to be available and actively working until at least 12:00 PM ET / 9:30 PM IST to ensure effective collaboration across global teams. What We Offer Competitive salary, stock options, and benefits from Day 1 Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) Monthly transport and work-from-home allowances A high-growth, mission-driven, inclusive culture where your work has real impact Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [HIDDEN TEXT]. Show more Show less

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don’t Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don’t Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay’s Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry. There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role We are seeking an experienced and highly strategic Director of Contact Center Operations to oversee our BPO partners supporting our US-based debit card customer service operations. This mid-level management role within the consumer retail banking sector focuses on ensuring that our customer service performance consistently meets or exceeds expectations across key operational metrics. You will be accountable for the strategic planning, execution, and optimization of our contact center operations, driving improvements in service levels, customer satisfaction, and operational efficiency. You will manage a small but skilled oversight team and work closely with both internal stakeholders and external BPO providers to ensure seamless and high-quality customer service experiences. Key Responsibilities Operational Oversight & Performance Management Monitor, analyze, and act on key performance metrics including service levels, customer satisfaction scores, and operational efficiency. Identify root causes of underperformance and implement targeted improvement plans. Ensure operational processes are in alignment with regulatory and compliance requirements. Strategic Planning & Execution Develop short- and long-term strategies for operational excellence and continuous improvement. Lead the execution of operational initiatives, ensuring measurable and sustainable results. Use data-driven insights to anticipate challenges and proactively implement solutions. Leadership & Team Management Lead and mentor a small team overseeing the day-to-day activities of front-office customer service operations. Foster a culture of accountability, collaboration, and high performance. Provide clear direction, regular feedback, and professional development opportunities. Stakeholder Engagement & Communication Build and maintain strong relationships with internal teams, including senior leadership, and external BPO partners. Create and deliver clear, compelling presentations to various audiences, including VP-level and above. Provide regular progress updates, highlighting achievements, challenges, and next steps. Site Visits & Vendor Management Travel internationally as required to visit BPO provider sites, observe operations, and engage directly with leadership teams. Collaborate with vendor leadership to align goals, share best practices, and drive performance improvements. You Bring 15+ years of experience in US consumer operations within the financial services industry, specifically retail banking or debit/credit card services. Proven track record at the Director level or above, reporting to a VP or higher. Strong operational management skills with a focus on measurable results. Demonstrated experience overseeing BPO partners and managing outsourced contact center operations. Exceptional communication and presentation skills, with the ability to influence across multiple levels of an organization. High proficiency in analyzing data and using insights to drive decision-making. Willingness and ability to travel internationally as required. Preferred Experience leading both strategic planning and hands-on operational execution. Familiarity with “fail fast” methodologies, agile decision-making, and rapid iteration. Expertise in regulatory requirements for US consumer banking operations. Strong interpersonal skills with a proven ability to build trust-based relationships. Personal Attributes Analytical & Strategic Thinker – Able to dive deep into metrics, identify actionable insights, and think several steps ahead. Hands-On Leader – Comfortable rolling up your sleeves to directly perform and model the work you oversee. Influencer & Collaborator – Skilled at gaining buy-in across diverse teams and stakeholders. Resilient & Adaptive – Thrives in fast-paced environments and adapts quickly to change. Outcome-Oriented – Committed to producing high-quality results efficiently. What We Offer Competitive salary, stock options, and benefits from Day 1 Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs Hybrid work model (Delhi office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) Monthly transport and work-from-home allowances A high-growth, mission-driven, inclusive culture where your work has real impact Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don’t Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don’t Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay’s Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry. There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The role As a Complaint Associate, you will assist the department leader in managing the daily workflow and will develop the leadership skills needed to support the team in providing exceptional complaint resolutions. You’ll process escalated complaints from start to finish, documenting your findings to bring the complaint to full resolution. You'll coach, develop, and build relationships with team members. This Role Is Responsible For Be a key contributor in the improvement of policies and procedures, as a result of complaint trends. Reinforce superior quality assurance and provide real-time coaching to Complaint investigators. Assist department leader with complex tasks that include, but are not limited to, escalated complaints, SLA report reviews, as well as workflow and queue monitoring. Handle escalated complaints from start to finish within required SLA including direct communications with customer via phone, email, and chat. Provide direct responses to complaints received from regulatory bodies. Perform routine complaint case reviews, ensuring that adequate resolutions were provided to customer complaints. Ability to prioritize while managing multiple open complaints and deadlines. Collaborate with cross functional teams to address challenges streamline processes and rectify known issues. Perform in-depth analysis of complaint details to properly identify issues related to Ones products or services. Reinforce superior quality assurance by providing real-time coaching to complaint investigators at partner contact centers. Oversee day to day operations of offshore team members to strengthen the team's capabilities, improve customer service, and drive positive outcomes for the organization as a whole. You bring 8+ years of experience in Fintech or Consumer Banking or 3+ years of experience in complaints handling. ZenDesk Experience is a plus. An act-like-an-owner mentality. We have a bias toward taking action. Strong interpersonal, analytical, investigative and problem solving skills. Outstanding verbal and written communication skills. Ability to understand complex process connectivity. Demonstrating the 4 H’s; Humble, Honest, Hungry, and Hustle. Proven de-escalation techniques and abilities. Positive attitude and willingness to work with teammates on accomplishing tasks and responsibilities on an ongoing basis. Ability to work independently. This role requires overlap of US working hours What it’s like working @ OnePay Competitive cash Benefits effective on day one Early access to a high-potential, high-growth fintech Generous stock option packages in an early-stage startup Employer Provident Fund contributions Comprehensive health insurance for you and your family (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs Flexible time off programs – vacation, sick and other paid leaves and paid regional holidays Monthly transport allowance over and above fixed cash for office commutes Monthly work-from-home stipend over and above fixed cash for internet and utilities Hybrid working model – work with our team in Bengaluru three times a week Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

As a Director of Contact Center Operations, you will play a crucial role in overseeing our BPO partners supporting our US-based debit card customer service operations. Your primary focus will be to ensure that our customer service performance consistently meets or exceeds expectations across key operational metrics. Your responsibilities will include monitoring, analyzing, and acting on key performance metrics such as service levels, customer satisfaction scores, and operational efficiency. By identifying root causes of underperformance, you will implement targeted improvement plans and ensure that operational processes align with regulatory and compliance requirements. In this role, you will be expected to develop short- and long-term strategies for operational excellence and continuous improvement. By leading the execution of operational initiatives and utilizing data-driven insights, you will anticipate challenges and proactively implement solutions to drive measurable and sustainable results. Your leadership skills will be essential as you lead and mentor a small team overseeing front-office customer service operations. By fostering a culture of accountability, collaboration, and high performance, you will provide clear direction, regular feedback, and professional development opportunities to your team. Building and maintaining strong relationships with internal teams, including senior leadership, and external BPO partners will be a key aspect of your role. You will be required to create and deliver clear, compelling presentations to various audiences, including VP-level and above, and provide regular progress updates highlighting achievements, challenges, and next steps. Additionally, you will have the opportunity to travel internationally as required to visit BPO provider sites, observe operations, and engage directly with leadership teams. Collaborating with vendor leadership to align goals, share best practices, and drive performance improvements will also be part of your responsibilities. To be successful in this role, you should have 15+ years of experience in US consumer operations within the financial services industry, specifically in retail banking or debit/credit card services. A proven track record at the Director level or above, strong operational management skills, and experience overseeing BPO partners are essential. Exceptional communication and presentation skills, proficiency in analyzing data, and willingness to travel internationally are also required. In return, we offer a competitive salary, stock options, and benefits from Day 1, including comprehensive health insurance coverage, a hybrid work model, various time-off programs, monthly transport and work-from-home allowances, and a high-growth, mission-driven, inclusive culture where your work has a real impact. Join us in building a category-defining business with a team positioned for success.,

The role involves supervising, training, and developing a team of service agents, ensuring a high-performance team atmosphere and adherence to company policies. You will work with the Brokerage Operations Lead to manage day-to-day operational activities of the broker dealer, ensuring accuracy, compliance, and efficiency. This includes daily monitoring of operational reports, escalating any issues, and addressing customer complaints to enhance customer satisfaction. Additionally, you will be responsible for identifying and mitigating areas of operational risk, tracking KPIs, providing insights into the customer service experience, analyzing customer feedback for process improvement, and implementing changes to enhance the customer experience. To be successful in this role, you should have at least 7 years of financial service customer service/operations leadership experience, a strong understanding of the US equities market and brokerage-related functions, and possess FINRA Series 7 and Series 24 licenses. Strong communication skills, analytical and problem-solving abilities, and the ability to work effectively across multiple functional teams are essential. An "act-like-an-owner" mentality is also highly valued. In return, we offer a competitive salary, stock options, and benefits from Day 1, comprehensive health insurance coverage including mental health support and wellness programs, a hybrid work model with three days in the Bengaluru office, various time off programs, monthly transport and work-from-home allowances, and a high-growth, mission-driven, inclusive culture where your work has a real impact. The standard interview process includes an initial interview with the Talent Partner, a technical or hiring manager interview, a team interview, an executive interview, and finally, an offer. We are committed to providing equal employment opportunities.,

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don’t Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don’t Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay’s Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry. There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role As a Talent Partner, your mandate is to engage and close world-class talent for OnePay’s growing team. This role will impact OnePay’s vision by attracting diverse, high-performing talent for our growing organization. You will work closely with the Onepay’s Risk, Data, Design, Product and Operations team(s) (team allocation can change as per requirements) working on building scalable hiring processes and engaging and closing talent at all levels. The role is a 6 months contract position and reports to the Head of People, India. This Role Is Responsible For Partner with senior leaders across the organization to support their hiring activities and enable them to meet Onepay’s business objectives Act as a business partner that deeply understands your partner’s business, teams, and objectives Coach hiring managers on how to assess talent to become “talent magnets” themselves Develop strategic sourcing plans to build top-of-funnel for open and future jobs Engage, evaluate, and close world-class talent for roles at all levels of the organization Work closely with cross-functional teams like Finance, People, and Legal to deliver a delightful candidate experience Implement scalable changes to our existing talent practices and programs You Bring 5+ years of experience in talent acquisition with high-growth companies An ownership mentality. We have a bias toward taking action. I have a deep love of the craft of recruiting Proven experience hiring for senior roles and building diverse pipelines Demonstrated ability to use data to tell stories and influence partners Genuine interest in a fast-paced, gritty, build-stage company - opportunities abound for the candidate with a growth mindset Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Dont Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Dont Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePays Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the worlds largest omnichannel retailer, and have an industry-leading multi-product value proposition all in addition to having some of the best people and talent in the industry. Theres never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role As a Talent Partner, your mandate is to engage and close world-class talent for OnePays growing team. This role will impact OnePays vision by attracting diverse, high-performing talent for our growing organization. You will work closely with the Onepays Risk, Data, Design, Product and Operations team(s) (team allocation can change as per requirements) working on building scalable hiring processes and engaging and closing talent at all levels. The role is a 6 months contract position and reports to the Head of People, India. This Role Is Responsible For Partner with senior leaders across the organization to support their hiring activities and enable them to meet Onepays business objectives Act as a business partner that deeply understands your partners business, teams, and objectives Coach hiring managers on how to assess talent to become talent magnets themselves Develop strategic sourcing plans to build top-of-funnel for open and future jobs Engage, evaluate, and close world-class talent for roles at all levels of the organization Work closely with cross-functional teams like Finance, People, and Legal to deliver a delightful candidate experience Implement scalable changes to our existing talent practices and programs You Bring 5+ years of experience in talent acquisition with high-growth companies An ownership mentality. We have a bias toward taking action. I have a deep love of the craft of recruiting Proven experience hiring for senior roles and building diverse pipelines Demonstrated ability to use data to tell stories and influence partners Genuine interest in a fast-paced, gritty, build-stage company - opportunities abound for the candidate with a growth mindset Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [HIDDEN TEXT]. Show more Show less

As a Fraud & Disputes Operations Manager at our company, you will play a crucial role in delivering operational strategies related to fraud and disputes while optimizing case management systems. By automating regulatory and strategy requirements in our platform, you will help reduce risk, enhance compliance, and improve overall efficiency. Your responsibilities will also include conducting root cause analysis, developing quick workarounds, and driving permanent solutions. Identifying opportunities, creating business cases, and prioritizing initiatives to enhance quality and efficiency will be key aspects of your role. You should bring to the table at least 10 years of experience in fraud or disputes management, along with a solid understanding of industry best practices, network rules such as Mastercard, and regulatory requirements like Regulation E. An entrepreneurial mindset, high integrity, and the ability to handle sensitive information with care are essential. Your self-motivation, analytical thinking skills, and keen attention to detail will be invaluable in this role. In return, we offer a competitive salary, stock options, and benefits from day one. Our comprehensive health insurance coverage includes mental health support and wellness programs. You can enjoy a hybrid work model, with three days a week in our Bengaluru office, along with various time off programs and allowances for transportation and work-from-home setups. Join a high-growth, mission-driven, and inclusive culture where your contributions truly make a difference. Our standard interview process involves initial discussions with our Talent Partner, followed by technical or hiring manager interviews, team interactions, and an executive interview before receiving an offer. We are committed to providing equal employment opportunities and fostering a diverse and inclusive workplace where everyone can thrive.,

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don’t Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don’t Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay’s Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry. There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role Design and implement analytical data models optimized for performance at scale, ensuring they seamlessly integrate into our dynamic data ecosystem. Orchestrate sophisticated data pipelines to establish efficient, secure data flows. Collaborate directly with business stakeholders to convert complex datasets into actionable insights that propel ONE forward. Develop and enforce syntactic, performance, and testing benchmarks for scalable analytical deployments. Mentor junior team members, fostering a culture of excellence and continuous learning within the analytics team. Lead the evolution of ONE’s data stack to meet the growing demands for scale and self-service capabilities, maintaining a cutting-edge technological environment. Partner with the Data Engineering team to ensure efficient data integration and system performance across the board. You Bring Proven Expertise: At least 5 years in analytics, with a deep understanding of dbt, Airflow, or similar tools. Technical Mastery: Advanced proficiency in SQL and Python. Comfortable with version control systems like Git. Complex Problem Solving: Demonstrated experience in designing and building sophisticated analytical models and data architectures. Cross-functional Collaboration: A track record of partnering effectively across various teams to address multi-faceted data challenges. Strategic Communication: Ability to articulate complex concepts to technical and non-technical audiences alike. Curiosity and Drive: A relentless desire to explore underlying factors and implications, paired with an ownership mindset that thrives on proactive engagement and execution. Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.