Senior Fraud and Dispute Operations

As a Fraud & Disputes Operations Manager at our company, you will play a crucial role in delivering operational strategies related to fraud and disputes while optimizing case management systems. By automating regulatory and strategy requirements in our platform, you will help reduce risk, enhance compliance, and improve overall efficiency. Your responsibilities will also include conducting root cause analysis, developing quick workarounds, and driving permanent solutions. Identifying opportunities, creating business cases, and prioritizing initiatives to enhance quality and efficiency will be key aspects of your role. You should bring to the table at least 10 years of experience in fraud or disputes management, along with a solid understanding of industry best practices, network rules such as Mastercard, and regulatory requirements like Regulation E. An entrepreneurial mindset, high integrity, and the ability to handle sensitive information with care are essential. Your self-motivation, analytical thinking skills, and keen attention to detail will be invaluable in this role. In return, we offer a competitive salary, stock options, and benefits from day one. Our comprehensive health insurance coverage includes mental health support and wellness programs. You can enjoy a hybrid work model, with three days a week in our Bengaluru office, along with various time off programs and allowances for transportation and work-from-home setups. Join a high-growth, mission-driven, and inclusive culture where your contributions truly make a difference. Our standard interview process involves initial discussions with our Talent Partner, followed by technical or hiring manager interviews, team interactions, and an executive interview before receiving an offer. We are committed to providing equal employment opportunities and fostering a diverse and inclusive workplace where everyone can thrive.,