Senior Fraud and Dispute Operations

Role Overview: As a member of the team, you will be responsible for delivering fraud & disputes operational strategy, optimizing case management systems, and automating regulatory and strategy requirements in the platform. You will play a crucial role in identifying opportunities, building business cases, and prioritizing initiatives to improve quality and efficiency. Additionally, you will be expected to act as a subject matter expert in resolving escalations that require advanced investigations. Your proactive approach and attention to detail will be key to your success in this role. Key Responsibilities: - Deliver fraud & disputes operational strategy and optimize case management systems - Automate regulatory and strategy requirements in the platform to reduce risk and improve compliance and efficiency - Perform root cause analysis and create quick workarounds while driving permanent solutions - Identify opportunities, build business cases, and prioritize initiatives to improve quality and efficiency - Define, document, and communicate objectives, requirements, and constraints for initiatives - Act as a subject matter expert in reviewing and resolving escalations that require advanced investigations - Perform any additional duties as assigned by leadership Qualifications Required: - At least 10 years of fraud or disputes experience - Working knowledge of industry best practices (fraud & disputes lifecycle), network rules (Mastercard), and regulatory requirements (Regulation E) - An act-like-an-owner mentality with a bias toward taking action - High level of integrity and ability to manage sensitive information - Self-motivated, analytical thinker with exceptional attention to detail Company Additional Details: The company has the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor). They are deeply embedded with the distribution of the world's largest omnichannel retailer and offer an industry-leading multi-product value proposition. The company prides itself on having some of the best people and talent in the industry, creating a high-growth, mission-driven, and inclusive culture where employees" work has a real impact. Note: Equal Employment Opportunity is emphasized by the company, ensuring a fair and inclusive work environment for all employees.,