Facilities Administrator - Soft Services Ref: VN322 Hyderabad India About Us Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions. We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact. Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture. About the Role In this role, you will effectively manage vendors to ensure exemplary facilities management services are provided to the Client. You will manage resources, promote teamwork, and instill a culture of continuous improvement. You will offer support and guidance to ensure that workflow is delivered effectively and assist the team in achieving their full potential. You will develop a trust-based relationship with the client and contribute to the development and success of Macro by supporting the management team through operational activities. Main Job Responsibilities Service delivery: Operational management of internal and external service delivery teams, ensuring quality of services provided is continually improved and exceed customer expectations. Infrastructure Management: Ensure the day-to-day smooth operation of a building's infrastructure through administrative support, procurement negotiation, contractor & building liaison, documentation, and coordination of staff and office equipment during potential relocations. Contractor Oversight: Oversee the work of contractors, ensuring work is carried out to specification, within budget, correctly, safely, timely, and to a high standard. Facility Maintenance: Responsible for maintaining buildings, surrounding grounds and a variety of supplies and equipment. Vendor Management: Ensure value for money is achieved through robust management of suppliers and measurement of performance. Coordinate and monitor the contractor. management, review vendor performance monthly, and ensure service levels are met. Customer Service: Maintain excellent customer service at all times. Compliance: Ensure that risk assessments and method statements are submitted. Comply with legislation, Macro processes. and life safety procedures. Relationship Building: Build positive working relationships with the Client Landlord. Vending and Beverage Service: Manage vending and beverage services. Policy Adherence: Comply with all Macro policies, processes, and procedures. Team Support: Support all team members as and when required. Office Maintenance: Maintain the office to the required standards. Inventory Management: Manage inventory, including assets, consumables, and stationery. Equipment Coordination: Coordinate with equipment vendors for repair or corrective actions for malfunctioning equipment. Special Projects: Provide support for special projects as necessary. Procurement Management: Manage the procurement, stocking and issuance of office supplies. About You The ideal candidate will have: Facilities Management Experience: Mid-level experience in facilities management. Communication Skills: Ability to communicate effectively and be a team player. People Management Skills: Excellent people management skills and experience in a customer facing role. Flexibility and Positive Attitude: Flexible and adaptable with a positive attitude. Educational Background: Educated to a higher level with graduation in any stream. Technical Proficiency: Knowledge of the entire Microsoft Office Suite of Applications. Diversity Statement We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity. Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
Facilities Administrator Ref: VN221 Hyderabad India About Us At Macro, you get the best of both worlds: a well-established industry leader with global presence and a roster of blue-chip clients, and a people-centric business with a friendly and supportive culture. In other words, when you join Macro, you can seriously accelerate your career, all while having fun with colleagues invested in your success. About the Role In this role, you will effectively manage vendors to ensure exemplary facilities management services are provided to the Client. You will manage resources, promote teamwork, and instill a culture of continuous improvement. You will offer support and guidance to ensure that workflow is delivered effectively and assist the team in achieving their full potential. You will develop a trust-based relationship with the client and contribute to the development and success of Macro by supporting the management team through operational activities. Main Job Responsibilities Service delivery: Operational management of internal and external service delivery teams, ensuring quality of services provided is continually improved and exceed customer expectations. Infrastructure Management: Ensure the day-to-day smooth operation of a building's infrastructure through administrative support, procurement negotiation, contractor & building liaison, documentation, and coordination of staff and office equipment during potential relocations. Contractor Oversight: Oversee the work of contractors, ensuring work is carried out to specification, within budget, correctly, safely, timely, and to a high standard. Facility Maintenance: Responsible for maintaining buildings, surrounding grounds and a variety of supplies and equipment. Vendor Management: Ensure value for money is achieved through robust management of suppliers and measurement of performance. Coordinate and monitor the contractor. management, review vendor performance monthly, and ensure service levels are met. Customer Service: Maintain excellent customer service at all times. Compliance: Ensure that risk assessments and method statements are submitted. Comply with legislation, Macro processes. and life safety procedures. Relationship Building: Build positive working relationships with the Client Landlord. Vending and Beverage Service: Manage vending and beverage services. Policy Adherence: Comply with all Macro policies, processes, and procedures. Team Support: Support all team members as and when required. Office Maintenance: Maintain the office to the required standards. Inventory Management: Manage inventory, including assets, consumables, and stationery. Equipment Coordination: Coordinate with equipment vendors for repair or corrective actions for malfunctioning equipment. Special Projects: Provide support for special projects as necessary. Procurement Management: Manage the procurement, stocking and issuance of office supplies. About You The ideal candidate will have: Facilities Management Exprience: Mid-level experience in facilities management. Communication Skills: Ability to communicate effectively and be a team player. People Management Skills: Excellent people management skills and experience in a customer facing role. Flexibility and Positive Attitude: Flexible and adaptable with a positive attitude. Educational Background: Educated to a higher level with graduation in any stream. Technical Proficiency: Knowledge of the entire Microsoft Office Suite of Applications. Diversity Statement Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.,
Front Office Operator Ref:VN407 Hyderabad India About Us Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions. We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact. Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture. About the Role In this role, you will enhance the client and visitor experience by providing professional and courteous reception, hospitality services, and room booking support. Main Job responsibilities will include: Welcome all visitors at reception and create a positive impression of the company through a friendly, and helpful approach. Issue visitor badges, ensuring names and details are accurately entered into the electronic visitor passbook system. Contact the host or appropriate staff member upon visitor arrival; follow procedures to reach relevant departments if the host is unavailable. Issue access passes as required. Receive deliveries and ensure they are forwarded to the correct staff members. Book taxis and executive cars for client internal and former staff upon request. Maintain a neat and tidy reception area. Act as an information source for general staff and visitor inquiries. Book meeting rooms within the client office. Maintain a professional appearance at all times, wearing formal attire in line with service standards. Represent client consistently and proactively handle ad hoc client requests beyond the standard scope of service. Answer telephone calls professionally and promptly. Provide high-level customer service in all interactions. Ensure customer inquiries are handled in accordance with service standards and within agreed response times. Regularly update the visitor management application, ensuring all entries are current and accurate. Contribute proactively to maintaining ISO14001 accreditation. Provide cover during the absence of other Front of House staff. Assist in compiling data for monthly reports and KPI metrics. Perform other duties as required, in line with the scope and function of the role. Deliver customer-focused service and foster positive relationships with clients and colleagues. Demonstrate attention to detail and ownership of responsibilities. Take a proactive and positive approach to all assigned tasks. Promote teamwork within Macro and the supply partner team. Establish and maintain good working relationships with Macro and client staff. Coordinate with the Facilities team for event management. Issue SEZ and in-house ID cards to new joiners. Assist HR with new joiner formalities. Process vendor invoices for payment. Assist with booking restricted conference rooms for employees. Manage SEZ entry clearance for foreign visitors. Arrange logistics for foreign visitors. About You The ideal candidate will have: Previous experience in a similar role. Excellent communication skills. Strong time management abilities and the capacity to handle conflicting priorities. Polished and professional appearance. Strong commitment to delivering exemplary, ‘best-in-class’ customer service. Effective problem-solving skills and sound decision-making ability. Ability to build rapport and maintain strong working relationships to foster a supportive work environment. Computer literate, with proficiency in standard word processing and spreadsheet software. Positive and proactive approach to problem solving and teamwork. Familiarity with telephony and meeting room booking platforms. Flexibility in shift patterns to cover ad hoc absences due to sickness or leave. Good standard of general education. Diversity Statement We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity. Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.