Global Operating Centre Manager

Role Overview: As an IT Infrastructure Manager at Zelis, you will play a crucial role in monitoring and maintaining the IT infrastructure to ensure seamless operations. Your responsibilities will include overseeing the management of cloud environments, network monitoring, and implementing proactive and reactive measures to prevent and resolve IT issues. Key Responsibilities: - Monitor IT Infrastructure: Continuously monitor all IT systems, including servers, applications, and databases to identify and resolve potential issues. - Cloud Environment Management: Oversee the management and maintenance of cloud environments, ensuring scalability, security, and reliability. - Network Monitoring: Monitor network performance, address disruptions, and ensure optimal functionality. - Proactive Actions: Implement measures to prevent IT issues before they occur, including regular maintenance and updates. - Reactive Actions: Lead troubleshooting efforts for IT incidents or outages, minimizing downtime and impact. - Team Coaching and Mentoring: Provide guidance and mentoring to the IT team, fostering continuous learning. - Documentation: Maintain accurate documentation of IT infrastructure, procedures, and incidents. - Collaboration: Work closely with other departments to ensure alignment and support for IT initiatives. - Reporting: Generate and present regular reports on IT performance and improvements to senior management. Qualifications: - Education: Bachelor's degree in information technology, Computer Science, or a related field. - Experience: 10+ years of experience in IT infrastructure management, cloud environment management, and network monitoring. - Leadership: Proven experience in leading and mentoring a team of IT professionals. - Technical Skills: In-depth knowledge of IT infrastructure, cloud technologies, and network systems. - Problem-Solving: Strong analytical and problem-solving abilities. - Communication: Excellent verbal and written communication skills.,