40 Operational Leadership Jobs - Page 2

As the Director of Operations (India) Strictly RCM Health Care, you will play a crucial role in leading and optimizing our India-based teams to ensure exceptional service delivery and operational excellence. In this position, you will oversee the day-to-day operational execution of Revenue Cycle Management (RCM) services, aligning with global business goals and driving process improvements, team management, and client engagement. Your collaboration with senior leadership will be essential in maintaining quality, compliance, and efficiency across all operations. Your key responsibilities will include directing and managing workflows, implementing strategies to enhance service delivery, leading high-performing teams to exceed KPIs, streamlining processes for efficiency and compliance, acting as a key liaison for client engagement, and monitoring key metrics to ensure adherence to industry standards and regulatory requirements. To excel in this role, you should have at least 10 years of experience in operations, preferably within healthcare or RCM, along with proven leadership skills in managing teams and operational processes in dynamic, high-volume environments. A strong background in process improvement, performance optimization, excellent communication, problem-solving abilities, and stakeholder management are essential. A Bachelor's degree in Business, Healthcare Administration, or a related field is required, and experience working with cross-cultural, international teams is a plus. Candidates with prior experience in US-based organizations, hands-on knowledge of RCM software and tools, and a collaborative leadership style that fosters team growth and operational success will be given bonus points. This position operates in a professional office environment, with potential domestic or international travel based on business needs. If you are ready to make an impact and shape the future of healthcare operations, we encourage you to apply now or reach out for more information.,

The Resort Manager-Mice Revenue position in Bhubaneswar is responsible for developing and implementing strategies to ensure the overall appearance and functionality of the property, aiming to enhance guest satisfaction. This role involves overseeing the daily operations of the resort property and delivering products and services that meet or exceed customer needs and expectations. The primary focus is on generating growth by increasing income, reducing expenses, optimizing costs, increasing productivity, and providing staff training. As a Profit Centre role with functional inputs from SMEs in F&B and Accommodation, the key accountabilities of the role include strategic planning, operational leadership, financial management, and team management. The Resort Manager is expected to collaborate with the corporate team to define and execute the Hotel Group's strategic vision and goals. They are also responsible for ensuring full compliance with property operating controls, SOPs, policies, procedures, and service standards. Operational leadership entails working closely with all departments to maintain cleanliness, functionality, and proper implementation of SOPs. The Resort Manager is also tasked with creating and directing seasonally appropriate activities, special events, and programs for guests and members. Additionally, they handle corporate client interactions, participate in new client acquisition, and support key property issues such as capital projects, customer service, and refurbishment. Financial management responsibilities include ensuring that monthly financial outlooks are on target, managing budgets, tracking expenses, and implementing measures to enhance profitability. Team management involves hiring and training new employees, creating work schedules, and ensuring compliance with hotel policies and procedures. The Resort Manager is expected to lead, mentor, and develop a high-performance team while setting comprehensive goals for performance and growth. The ideal candidate for this position should have a graduation/post-graduation in Hospitality Management or a post-graduate diploma in Business Management with Operations specialization from a reputed institution. They should possess 15+ years of total experience in Operations in premier hotels and resorts, with 3 to 4 years of experience leading the core function for a reputed Hotel Group. This is a full-time, permanent role with a day shift schedule that requires in-person work at the designated location.,

You are a seasoned and dynamic General Manager Operations (Plant Manager) with over 20 years of experience in manufacturing operations. In this role, you will be responsible for leading and overseeing the end-to-end operations of our manufacturing facility located in Bhiwadi. Reporting directly to the Managing Director, you will play a crucial role in driving operational excellence, ensuring productivity, and aligning plant performance with the company's strategic objectives. Your key responsibilities will include overseeing day-to-day plant operations such as production, quality control, inventory management, and dispatch. You will drive productivity, efficiency, and cost-effectiveness across all departments while planning and executing production schedules to meet business targets. Additionally, you will develop and implement operational strategies, policies, and procedures aligned with business goals, including capacity utilization, technology upgrades, and expansion as per future demand. As a leader, you will manage a large team of workers, supervisors, engineers, and department heads. Your focus will be on ensuring proper staffing, training, performance evaluation, and motivation of employees. You will also be responsible for coordinating with procurement, stores, and logistics to maintain uninterrupted material flow, optimize inventory levels, and ensure compliance with statutory regulations, EHS norms, and company policies. Collaborating with QA/QC teams, you will maintain product standards, reduce rework/rejection, and implement lean manufacturing and continuous improvement initiatives. You will prepare MIS reports, present plant performance to management, and coordinate with other departments like Sales, Finance, R&D, and HR for cross-functional objectives. The ideal candidate for this role should have a minimum of 20 years of experience in manufacturing operations, including at least 5+ years in a leadership role. A proven track record of handling full factory operations, preferably with a workforce of 300+, is essential. Strong leadership, problem-solving, and decision-making skills are required, along with experience in ERP systems, modern manufacturing practices, cost control, automation, quality standards, and regulatory compliances. This is a full-time position with a day shift schedule that requires in-person work at the Bhiwadi location.,

A career in our Advisory Acceleration Centre is the natural extension of PwC's leading class global delivery capabilities. We provide premium, cost-effective, high-quality services that support process quality,

The Chief Operating Officer (COO) for a healthcare organization is responsible for overseeing the day-to-day operations of the facility or healthcare system. This senior executive role ensures that the organization runs efficiently, maintains high standards of patient care, and meets financial and operational goals. The COO will work closely with the CEO, clinical leadership, and other departments to develop and implement strategies that enhance patient outcomes, operational performance, and overall organizational growth. Key Responsibilities Operational Leadership - Oversee the operational management of healthcare services, ensuring that all departments are functioning efficiently and effectively. - Develop and implement operational strategies that align with the organization's mission, vision, and goals. - Ensure optimal patient care delivery by managing clinical and non-clinical services, including inpatient, outpatient, and emergency services. - Collaborate with clinical leadership to ensure the integration of patient care with organizational operations. Strategic Planning And Execution - Partner with the CEO and executive team to formulate and implement long-term strategic plans for the organizations growth and improvement. - Drive initiatives that enhance operational effectiveness, reduce costs, and improve the patient experience. - Monitor healthcare trends, regulatory changes, and emerging technologies to position the organization for success in a rapidly evolving healthcare landscape. Financial Management - Oversee the development and execution of annual budgets, ensuring financial sustainability while maintaining high-quality patient care. - Monitor financial performance, identify areas for improvement, and recommend corrective actions. - Ensure that operational initiatives are financially viable, cost-effective, and aligned with the organization's financial goals. Quality Improvement And Compliance - Establish and maintain performance metrics to monitor the effectiveness and efficiency of healthcare delivery. - Implement and oversee quality improvement initiatives to enhance patient safety, care outcomes, and satisfaction. - Ensure compliance with healthcare regulations, accreditation standards, and quality guidelines. - Manage risk management and patient safety initiatives, working to mitigate potential operational risks. Leadership And Team Management - Lead and manage senior operational leaders and department heads, ensuring alignment with organizational goals and performance expectations. - Foster a culture of collaboration, accountability, and excellence across all teams. - Oversee staff development, including training, recruitment, retention, and performance management. - Provide leadership during crises, ensuring the organization adapts to changing circumstances, such as public health emergencies or financial challenges. Patient Experience And Satisfaction - Monitor patient satisfaction levels and work closely with clinical teams to enhance patient experience. - Ensure that patient-centered care is consistently prioritized, creating a positive environment for patients, families, and staff. - Collaborate with the marketing and public relations teams to promote the organization's services and community engagement. Collaboration And Stakeholder Engagement - Cultivate strong relationships with internal stakeholders, including physicians, nurses, administrators, and support staff, to promote a unified organizational approach to patient care. - Represent the organization in interactions with external stakeholders, such as regulatory bodies, insurance providers, and community organizations. - Work with physician leaders and clinical departments to ensure smooth integration of services and maintain strong relationships with medical staff.,

A career in our Advisory Acceleration Centre is the natural extension of PwC's leading-class global delivery capabilities. We provide premium, cost-effective, high-quality services that support process quality and delivery capability in support of client engagements. This position is for a Manager to,

Regul Solutions is a leading service provider delivering comprehensive solutions to the Healthcare and IT sectors across India. We specialize in end-to-end operational management, analytics, and process optimization. Our goal is to drive efficiency, innovation, and growth for our partner organizations. The Chief Operating Officer (COO) for a healthcare organization is responsible for overseeing the day-to-day operations of the facility or healthcare system. This senior executive role ensures that the organization runs efficiently, maintains high standards of patient care, and meets financial and operational goals. The COO will work closely with the CEO, clinical leadership, and other departments to develop and implement strategies that enhance patient outcomes, operational performance, and overall organizational growth. Key Responsibilities Operational Leadership - Oversee the operational management of healthcare services, ensuring that all departments are functioning efficiently and effectively. - Develop and implement operational strategies that align with the organization's mission, vision, and goals. - Ensure optimal patient care delivery by managing clinical and non-clinical services, including inpatient, outpatient, and emergency services. - Collaborate with clinical leadership to ensure the integration of patient care with organizational operations. Strategic Planning And Execution - Partner with the CEO and executive team to formulate and implement long-term strategic plans for the organizations growth and improvement. - Drive initiatives that enhance operational effectiveness, reduce costs, and improve the patient experience. - Monitor healthcare trends, regulatory changes, and emerging technologies to position the organization for success in a rapidly evolving healthcare landscape. Financial Management - Oversee the development and execution of annual budgets, ensuring financial sustainability while maintaining high-quality patient care. - Monitor financial performance, identify areas for improvement, and recommend corrective actions. - Ensure that operational initiatives are financially viable, cost-effective, and aligned with the organizations financial goals. Quality Improvement And Compliance - Establish and maintain performance metrics to monitor the effectiveness and efficiency of healthcare delivery. - Implement and oversee quality improvement initiatives to enhance patient safety, care outcomes, and satisfaction. - Ensure compliance with healthcare regulations, accreditation standards, and quality guidelines. - Manage risk management and patient safety initiatives, working to mitigate potential operational risks. Leadership And Team Management - Lead and manage senior operational leaders and department heads, ensuring alignment with organizational goals and performance expectations. - Foster a culture of collaboration, accountability, and excellence across all teams. - Oversee staff development, including training, recruitment, retention, and performance management. - Provide leadership during crises, ensuring the organization adapts to changing circumstances, such as public health emergencies or financial challenges. Patient Experience And Satisfaction - Monitor patient satisfaction levels and work closely with clinical teams to enhance patient experience. - Ensure that patient-centered care is consistently prioritized, creating a positive environment for patients, families, and staff. - Collaborate with the marketing and public relations teams to promote the organizations services and community engagement. Collaboration And Stakeholder Engagement - Cultivate strong relationships with internal stakeholders, including physicians, nurses, administrators, and support staff, to promote a unified organizational approach to patient care. - Represent the organization in interactions with external stakeholders, such as regulatory bodies, insurance providers, and community organizations. - Work with physician leaders and clinical departments to ensure smooth integration of services and maintain strong relationships with medical staff. Qualifications Education: - Bachelors degree in healthcare administration, business administration, or a related field (required). - Masters degree in healthcare administration (MHA), business administration (MBA), or a related field (preferred). Experience - At least 10-15 years of progressive leadership experience in healthcare operations, with a proven track record of success in a senior management role. - Strong background in managing large, complex healthcare facilities or systems, including hospitals, outpatient services, and healthcare networks. - In-depth knowledge of healthcare regulations, compliance, quality improvement, and patient safety standards. Skills - Strong operational and strategic leadership skills, with the ability to develop and execute large-scale organizational strategies. - Financial acumen, with experience managing budgets, financial performance, and cost-reduction initiatives. - Expertise in healthcare industry standards, trends, and best practices. - Excellent communication, negotiation, and interpersonal skills for dealing with a diverse range of stakeholders. - Ability to lead change, implement innovation, and drive improvement in healthcare delivery systems.,

A career in the Advisory Acceleration Centre is the natural extension of PwC's leading class global delivery capabilities. We provide premium, cost-effective, high-quality services that support process,

As a Manager - Sales Operations at Bunge, you will be responsible for overseeing service delivery management and transformation of the Customer Service & Sales Support function. Leading a team engaged in service delivery, controls adherence, and period-end closing & reporting for different regions within BEMEA/BAS/BNA, you will identify improvement and automation opportunities within existing processes. As a proactive and deadline-driven task manager, you will be motivated by making an impact on your workplace and thrive on recognizing challenges, implementing solutions, monitoring success, and continuously thinking outside the box to optimize processes. Your main accountabilities will include operational leadership and team management, where you will oversee the end-to-end Customer Service & sales order process, collaborate with cross-functional teams, develop standard operating procedures, and ensure service delivery excellence meeting client KPIs and SLAs. You will also be responsible for managing budgets, optimizing resource allocation, owning the strategy for managing customer claims, and leading cross-functional teams to address claims issues. Additionally, you will provide oversight on customer support & guidance, strategic account management, and drive process optimization initiatives to improve operational efficiency and customer experience. Your role will involve driving automation, AI, and technology adoption within the order management and claims processes, designing and executing change management strategies, and engaging with global teams and clients to foster collaboration for transformation initiatives. You will be expected to provide regular reports and dashboards on team performance, customer satisfaction, and program outcomes to senior leadership, analyze key customer success metrics, and maintain a customer-centric approach by prioritizing client satisfaction and proactively addressing their needs. Your key competencies will include having a global mindset, customer-centric approach, transformational leadership, and resilience to thrive in a dynamic environment with competing priorities. To excel in this role, you should have a bachelor's degree in business administration, Supply Chain Management, or a related field, with 12+ years of experience in Customer Service & Sales Support operations, shared services, or BPO environments, including at least 5 years in a senior leadership role. Proficiency in driving organizational transformation, change management, stakeholder engagement, and strong understanding of supply chain, logistics, and customer service operations will be essential. Familiarity with technologies such as SAP, BI Tools, SharePoint, Salesforce, and automation tools is highly desirable, along with experience working in a similar Shared Services Centre setup and having strong Customer Service & Sales Support Domain expertise. If you are passionate about delivering exceptional customer service, driving innovation, and optimizing processes to achieve organizational goals, then this role at Bunge will provide you with an opportunity to make a significant impact in a global environment.,

As a Senior Operations Manager at our company, a leader in the BPO industry based in Sangli, Maharashtra, you will play a crucial role in overseeing and optimizing the operational aspects of our BPO services. In this position, you will lead multiple teams to ensure the delivery of high-quality service to our clients. Your responsibilities will include strategic planning, process improvement, and maintaining strong client relationships. We are looking for a proactive leader with a deep understanding of the BPO industry and a proven track record of managing and improving operations. Your key responsibilities will include operational leadership, strategic planning, client relationship management, team management, process improvement, and compliance and risk management. You will lead and manage multiple BPO teams to deliver exceptional service, develop and implement strategic plans to improve operational efficiency, maintain strong relationships with clients, recruit and mentor operations team members, identify opportunities for process optimization, and ensure compliance with industry regulations and company policies. To qualify for this role, you should have a Bachelor's degree in Business Administration, Operations Management, or a related field, along with 4-6 years of experience in a senior operations role within the BPO industry. You should possess strong leadership and team management skills, excellent problem-solving and analytical skills, exceptional communication and interpersonal skills, proficiency in using operational management software and tools, and the ability to work under pressure and manage multiple priorities effectively. Personal attributes such as being highly organized, proactive, results-driven, and adaptable are also desirable. In return, we offer comprehensive health and wellness benefits, opportunities for professional development and career advancement, and a dynamic and collaborative work environment. Join us in our mission to effect a major transformation in the real estate and financial services sector through cutting-edge artificial intelligence and enterprise-grade solutions.,

Are you interested in working for one of the most exciting and fastest growing teams at Microsoft, passionate about exceeding customer expectations and advancing Microsoft's cloud-first strategy Do you thrive in a start-up like environment, excited about cloud computing, and dedicated to driving growth in one of Microsoft's core businesses If so, then look no further! Join Azure Advanced Cloud Engineering (ACE), a global Azure Engineering Support organization that is customer-obsessed and support engaged, with an engineering mindset. Our mission is to turn Azure customers into fans by providing a world-class engineering-led support experience. We are seeking a customer-obsessed leader with an engineering mindset to join us in delivering world-class support experiences to our key Azure customers. This role requires strong operational and people leadership with a technical background to manage a team of Azure Cloud Engineers responsible for providing top-notch support to key customers on Azure. You will collaborate with engineering teams within Azure, support, and field teams to deliver solutions and new capabilities, leading a team of highly skilled engineers supporting our customers" mission-critical Azure deployments. As a Principal Customer Experience Engineering Manager, you will be responsible for end-to-end engineering support delivery for a portfolio of Microsoft strategic customers. You will lead a high-performing team that supports key Azure customers in resolving critical and complex technical issues in a 24x7x365 environment. Additionally, you will be accountable for enabling a customer-obsessed environment, fostering continual engineering improvement, ensuring technical readiness, and promoting a people and culture that thrives on excellence and innovation. Qualifications: - 12+ years of customer-facing experience managing complex workloads in cloud computing for global Fortune 500 customers. - 3+ years of experience managing and leading highly technical teams in a fast-paced environment. - 3+ years of experience in resolving customer challenges, developing customer-centric solutions, and delivering stellar customer experiences. - Bachelors degree in technology preferred or equivalent relevant experience. - Strong communication skills with executive presence, including the ability to engage in high-level discussions. - Demonstrated ability to recruit and develop global teams that drive innovation and change. - Sound understanding of cloud computing technologies across various customer lifecycles of deployment and support.,

Job Title: Chief Operating Officer (COO) Healthcare Department: Executive Leadership Reports To: Chief Executive Officer (CEO) Location: Hyderabad city Employment Type: Full-Time Job Overview The Chief Operating Officer (COO) for a healthcare organization is responsible for overseeing the day-to-day operations of the facility or healthcare system. This senior executive role ensures that the organization runs efficiently, maintains high standards of patient care, and meets financial and operational goals. The COO will work closely with the CEO, clinical leadership, and other departments to develop and implement strategies that enhance patient outcomes, operational performance, and overall organizational growth. Key Responsibilities Operational Leadership: Oversee the operational management of healthcare services, ensuring that all departments are functioning efficiently and effectively. Develop and implement operational strategies that align with the organization's mission, vision, and goals. Ensure optimal patient care delivery by managing clinical and non-clinical services, including inpatient, outpatient, and emergency services. Collaborate with clinical leadership to ensure the integration of patient care with organizational operations. Strategic Planning And Execution Partner with the CEO and executive team to formulate and implement long-term strategic plans for the organizations growth and improvement. Drive initiatives that enhance operational effectiveness, reduce costs, and improve the patient experience. Monitor healthcare trends, regulatory changes, and emerging technologies to position the organization for success in a rapidly evolving healthcare landscape. Financial Management Oversee the development and execution of annual budgets, ensuring financial sustainability while maintaining high-quality patient care. Monitor financial performance, identify areas for improvement, and recommend corrective actions. Ensure that operational initiatives are financially viable, cost-effective, and aligned with the organizations financial goals. Quality Improvement And Compliance Establish and maintain performance metrics to monitor the effectiveness and efficiency of healthcare delivery. Implement and oversee quality improvement initiatives to enhance patient safety, care outcomes, and satisfaction. Ensure compliance with healthcare regulations, accreditation standards, and quality guidelines. Manage risk management and patient safety initiatives, working to mitigate potential operational risks. Leadership And Team Management Lead and manage senior operational leaders and department heads, ensuring alignment with organizational goals and performance expectations. Foster a culture of collaboration, accountability, and excellence across all teams. Oversee staff development, including training, recruitment, retention, and performance management. Provide leadership during crises, ensuring the organization adapts to changing circumstances, such as public health emergencies or financial challenges. Patient Experience And Satisfaction Monitor patient satisfaction levels and work closely with clinical teams to enhance patient experience. Ensure that patient-centered care is consistently prioritized, creating a positive environment for patients, families, and staff. Collaborate with the marketing and public relations teams to promote the organizations services and community engagement. Collaboration And Stakeholder Engagement Cultivate strong relationships with internal stakeholders, including physicians, nurses, administrators, and support staff, to promote a unified organizational approach to patient care. Represent the organization in interactions with external stakeholders, such as regulatory bodies, insurance providers, and community organizations. Work with physician leaders and clinical departments to ensure smooth integration of services and maintain strong relationships with medical staff. Qualifications Education: Bachelors degree in healthcare administration, business administration, or a related field (required). Masters degree in healthcare administration (MHA), business administration (MBA), or a related field (preferred). Experience At least 10-15 years of progressive leadership experience in healthcare operations, with a proven track record of success in a senior management role. Strong background in managing large, complex healthcare facilities or systems, including hospitals, outpatient services, and healthcare networks. In-depth knowledge of healthcare regulations, compliance, quality improvement, and patient safety standards. Skills Strong operational and strategic leadership skills, with the ability to develop and execute large-scale organizational strategies. Financial acumen, with experience managing budgets, financial performance, and cost-reduction initiatives. Expertise in healthcare industry standards, trends, and best practices. Excellent communication, negotiation, and interpersonal skills for dealing with a diverse range of stakeholders. Ability to lead change, implement innovation, and drive improvement in healthcare delivery systems. Skills: financial management,team management,patient experience,strategic planning,compliance,operations,communication,stakeholder engagement,negotiation,operational leadership,organization,quality improvement,management,healthcare,

Team Management: Lead, mentor, and develop a high-performing team including Operations Managers, Team Leads, and support staff Lead, mentor, and develop a high-performing team including Operations Managers, Team Leads, and support staff Required Candidate profile Strong background in data analysis and data visualization Proven ability to manage large-scale operations and multi-site teams Excellent problem-solving, decision-making, and analytical skills

Resp for overall operations of the Specialty Chemicals mnfg plant. Actively participate in continuous improvement initiatives & lean mnfg practices. Provide leadership & guidance to operations team, including supervisors, technicians & operators. Required Candidate profile Proven exp in ops mngt in specialty chemicals mnfg industry. Strong leadership & team-building skills to devp high performing team Knowledge of safety regulations & quality standards in chemical mnfg.

Skill required: Trust & Safety - Content management Designation: Delivery Lead Associate Director Qualifications: Any Graduation Years of Experience: 18 to 28 years About Accenture What would you do Enables a superior brand experience, accelerates responsible growth and creates a secure environment.We are seeking a dynamic and experienced Change Management leader to drive strategic and operational change initiatives within our Trust and Safety account.This role will be critical in ensuring smooth implementation of process,system, and cultural changes across the account, while enabling sustained adoption of new ways of working. The ideal candidate will have a strong background in change management, operational leadership, and trust and safety processes, with proven success in managing large-scale,cross-functional initiatives.The lead will be a single point of contact for senior leadership internal and client facing interactions for the account. With radical new technologies, the lead will be positioned to provide industry shaping ideas and thought leadership.Identify the spam content to provide genuine search results.Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results.Addressing ad blocking through improving ad experiences across the web.Review websites, product listings and merchant center accounts to ensure compliance with the Google Shopping policies and quality standards.Review web pages and tag the Landing Page based on the content on the page for Google to display the right content to the relevant audience.Review YT videos and decide whether it can be monetized.Authorization specialist will work on Trademark related complaints based on the Trademark Policy, counterfeit goods & services either will process the Complainant/TM Authorization or will pushback & escalate the complaints in case we have any grey area cases/concerns. Once the complaint is processed the Trademark will be blocked from the Search Engine.The Content Moderation team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our clients terms of services.They review content that may be sensitive in nature. What are we looking for Thought leadershipAbility to establish strong client relationshipProcess-orientationCollaboration and interpersonal skillsCorporate planning & strategic planningChange Management ExecutionDevelop and implement change management strategies tailored to the unique requirements of the Trust and Safety account Conduct comprehensive impact analyses and identify key stakeholders to ensure effective communication and adoption of changes Define and execute change plans, including training, communication, and readiness activities, to minimize resistance and maximize engagementProcess Optimization & InnovationIdentify opportunities for process improvements in trust and safety workflows and operations Lead the design and implementation of streamlined processes to enhance efficiency and quality Foster a culture of collaboration among business lines by embedding a best practice sharing culture within Change management Partner with product and engineering teams to manage system-related changes, ensuring operational readiness Leverage digital technologies to enhance the maturity and scalability of change management processesRisk Management & Resilience BuildingIdentify risks associated with change initiatives and develop mitigation strategies to address them proactively Foster a culture of resilience, ensuring teams are prepared to adapt and thrive amidst ongoing changesCommunication & TrainingDevelop comprehensive communication plans to ensure all stakeholders are informed and engaged throughout the change lifecycle Design and deliver training programs, resources, and tools to support teams during transitions Establish feedback mechanisms to measure the effectiveness of communication and training effortsPerformance Measurement & ReportingDefine metrics to assess the success of change initiatives and their impact on operational performance Provide regular updates and reports to leadership and stakeholders on progress, challenges, and outcomes Conduct researches, studies and data analysis to conceptualize proposals for improving business metric in collaboration across teamsKEY QUALIFICATIONS/S Any Graduation with at least 15 to 17 years of supervisor experience Excellent oral and written communication skills Proven experience in managing large-scale change initiatives within a fast-paced. Roles and Responsibilities: This role requires proactive identification, definition and solving of complex problems that have impact on the direction of the business or work effort, where analysis of situations requires an in-depth knowledge of Accenture It requires development and execution of strategy to achieve key business objectives in area of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiation or influencing on critical matters Individual should have wide latitude in decision making and determination of objectives and approaches to critical assignments Decisions have a major and lasting impact on areas outside of own responsibility Individual manages large complex teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsAbility to establish a strong client relationship, sound decision-making and organizational skillsAbility to present complex information to a variety of audiencesProficiency in MS office applications (Excel, PowerPoint and Word), knowledge of latest technology landscape is preferredStrong understanding of trust and safety operations, compliance requirements, and industry best practices.Experience in managing projects and data strategies for business outcomesCertification in change management and project management methodologies (e.g., PMP, PRINCE, PROSCI, ADKAR) is a plusWorking ConditionsModerate travel to Accenture and Client offices depending on project involvement Cyclical work shift including work hours at night Overtime and support on calls may be required Client holidays maybe observed instead of local holidays Other skillsAbility to work in a fast-paced work environmentAbility to meet deadlinesEnjoying challenging opportunities Ability to solve urgent matters and work under pressure Reliable, proactive approach to entrusted tasks Accurate and efficient with very good organizational skills and ability to manage tasks simultaneously Adaptable to learn new processes, concepts, and skills. Demonstrates the ability to work as part of a team adding positive attitude and business focus Ability to communicate in a dynamic environment throughout all management levels Qualification Any Graduation