Chief Operation Manager

As the Chief Operations Manager (COM) at Arden Health Care, you will play a vital leadership role in ensuring the smooth and efficient operation of the organization's healthcare services. Your responsibilities will include the following: Operational Leadership: - You will oversee the day-to-day operations of all departments (clinical, administrative, and support) to ensure they are running efficiently and aligned with organizational goals. - Implement best practices to streamline procedures and enhance the quality of care, patient experience, and staff productivity. - Guarantee adherence to health and safety regulations, as well as Care Quality Commission (CQC) standards. Strategic Planning and Execution: - Work closely with the CEO and executive board to translate long-term strategies into actionable operational plans. - Lead expansions, service additions, or restructurings while minimizing disruption. - Set KPIs and performance benchmarks for departments and hold teams accountable. Financial Oversight: - Develop and manage operational budgets, aiming for cost efficiency without compromising care quality. - Optimize the use of staffing, equipment, and facilities to balance patient care and financial performance. - Oversee contracts with suppliers and service providers to ensure value and compliance. Workforce Leadership: - Support recruitment, training, retention, and career development of clinical and non-clinical staff. - Promote a collaborative culture and ensure departments work synergistically. - Address staffing needs, succession planning, and workforce sustainability. Patient and Stakeholder Engagement: - Monitor patient feedback and clinical outcomes to lead quality improvement initiatives. - Lead the resolution of serious complaints or incidents, ensuring learning and accountability. Technology and Innovation: - Oversee the implementation of health tech to enhance operational efficiency. - Use operational and clinical data to inform service development and strategic choices. Risk and Crisis Management: - Prepare for and respond to operational crises such as pandemics, staffing shortages, or IT failures. - Identify potential risks and put mitigation plans in place proactively. Reporting Lines: You will report directly to the Chairman & Managing Director. This is a full-time position with benefits including cell phone reimbursement and internet reimbursement. The work schedule is during day shifts, and the work location is in person.,