Company Description Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability. We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone. Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission. Job Description The Services Enablement Specialist will play a critical role in enabling Professional Services teams from new hire onboarding through to ongoing development. This is an organized individual with a passion for coaching, development and enablement. This individual is dedicated to facilitating a more effective team to meet and exceed KPIs, as well as fostering the continuous growth and development of each team member for success in their role while providing Assent’s customers with the best possible experience. Key Requirements & Responsibilities Responsible for onboarding content and curriculum-specific training for Professional Services team members to ensure role clarity and expectations in the first 3 months in role. Work in collaboration with Professional Services leadership and the Revenue Enablement team to evolve new hire onboarding and ongoing development training and materials to ensure currentness and alignment with department goals. Provide guidance to stakeholders that support Services Enablement objectives. Monitor and report to the Services Enablement Team Lead on stakeholder involvement for onboarding and ongoing development. Support the successful hand-off of team members to their direct manager upon completion of new-hire onboarding. Provide and track qualitative and quantitative data related to ramping performance and ongoing development for the Professional Services department. Review and track employees’ abilities using coaching logs and follow-up with peer partners and supervisors to ensure feedback is being provided to stakeholders throughout the onboarding process. Work with the Services Enablement Team Lead to provide timely and valuable feedback and recommendations on the requirements of the role to meet personal and team objectives. Support the evolving needs of the Professional Services department in both enablement and operational capacities. Qualifications We highly value attention to detail, strong communication skills, and a problem-solving mindset. It will also be valuable to Assent if you have the following qualifications: 1-3 years of demonstrated experience in building and executing enablement, onboarding and/or training programs. Current knowledge of adult learning and organizational development theories. Solid understanding of and experience in overseeing and optimizing operational processes. Strong organizational and project management skills with incredible attention to detail, including the ability to multitask and prioritize work effectively. Exceptional verbal and written communication skills with a high degree of professionalism, maturity, and emotional intelligence, capable of concise and tactful interaction across diverse groups. Excellent interpersonal skills with the ability to work comfortably and efficiently with all levels of leadership and roles within the company, fostering a collaborative and respectful work environment. Strong presentation and facilitation skills. Experience working with learning management systems (LMS) or training tools. Proficiency in Google Suite, documentation tools, and data tracking tools. Highly adaptable and self-motivated to work in a fast-paced environment. Additional Information Life at Assent Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more. Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more. Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives. Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start. At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs). Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success. If you require assistance or accommodation throughout any part of the interview and selection process, please contact talent@assent.com and we will be happy to help. Show more Show less

Company Description Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability. We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone. Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission. Hybrid Work Model At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office at least one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month. Job Description Reporting to the Manager of Product Technical Support Tier 1, you will be the first point of contact for Assent Compliance’s midmarket customers and suppliers. You’ll handle inbound and outbound support inquiries via calls, webforms, emails, live chat, and screen-share sessions. As a Tier 1 Technical Analyst, you will play an integral role in ensuring customer success by providing timely, high-quality support and maintaining detailed documentation in a regulatory compliance environment. This position emphasizes both adherence to established processes and the creative problem-solving skills necessary to resolve unique or complex user issues. Key Requirements And Responsibilities Serve as a first responder to support requests, managing cases from initial contact to resolution Engage with clients and suppliers in a professional, friendly manner to enhance the customer experience Use troubleshooting tools, basic SQL queries, and AI-driven insights to identify root causes of issues Document all interactions, steps, and resolutions thoroughly for consistent case management Resolve routine to moderately complex issues using established processes and creativity for unique problems Escalate complex product defects or high-impact cases to Tier 2 Contribute to multi-channel support by providing assistance through email, phone, chat, and screen-share Maintain a CSAT target of ≥90% by communicating clearly and empathetically with customers Adhere to set performance metrics (e.g., first response time under 2 hours, quality rating ≥95%) Participate in training and knowledge-sharing sessions to stay updated on new features and best practices Collaborate with peers and higher-tier teams in “swarm” sessions to resolve challenging issues Manage your queue efficiently, consistently updating cases with progress and new information Work various shifts (including evenings and weekends) to support a global 24/7 operation Follow corporate security policies and handle data in accordance with regulatory requirements Qualifications We strongly value your talent, energy, and passion. It will also be valuable to Assent if you have the following qualifications. Communication Skills: Excellent verbal and written communication skills, primarily in English. Educational Background: Relevant Bachelor's degree or equivalent experience in Technical Support. Experience: 1-3 years of experience in a software or technical support role. Self-Management: Self-starter with excellent time management skills, able to adhere to deadlines and prioritize tasks effectively. Collaboration: Working effectively with your colleagues to solve issues and customer inquiries efficiently Problem-Solving: Fast learner, self-motivated, and dedicated to going the extra mile to solve problems. Database Management: Basic understanding of SQL for querying databases to retrieve information relevant to support cases. Reproducing Technical Issues: Experienced in replicating reported issues in various environments to diagnose and troubleshoot effectively. Logging Tools and Ticket Management Systems: Skilled in using troubleshooting tools and ticket management systems to track, manage and resolve support tickets. Additional Information Life at Assent Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more. Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more. Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives. Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start. At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs). Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success. If you require assistance or accommodation throughout any part of the interview and selection process, please contact talent@assent.com and we will be happy to help. Show more Show less

Company Description Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability. We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone. Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission. Hybrid Work Model At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, Pune and Amsterdam, you can expect to come into the office one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month. Job Description We are seeking a Senior Data Scientist with deep expertise in Natural Language Processing (NLP) and Large Language Model (LLM) fine-tuning to join our AI and Machine Learning team. This role is ideal for a highly skilled individual with a PhD or Masters in Machine Learning, AI, or a related field, coupled with industry experience in developing and deploying NLP-driven AI solutions. As a Senior Data Scientist, you will lead the development, tuning, and maintenance of cutting-edge AI models, mentor junior data scientists, and drive innovation in AI-powered solutions. You will collaborate closely with cross-functional teams, transforming complex business challenges into intelligent, data-driven products and solutions. Additionally, you will play a key role in analyzing large-scale datasets, uncovering insights, and ensuring data-driven decision-making in our AI initiatives. The Senior Data Scientist is a data-oriented, out-of-the-box thinker who is passionate about data, machine learning, understanding the business, and driving business value. Lead the research, development, and fine-tuning of state-of-the-art LLMs and NLP models for real-world applications. Perform in-depth data analysis to extract actionable insights, improve model performance, and inform AI strategy. Design, implement, and evaluate LLM based systems to ensure model performance, efficiency, and scalability. Mentor and coach junior data scientists, fostering best practices in NLP, deep learning, and MLOps. Deploy and monitor models in production, ensuring robust performance, fairness, and explainability in AI applications. Stay ahead of advancements in NLP, generative AI, and ethical AI practices, incorporating them into our solutions. Ensure compliance with Responsible AI principles, aligning with industry standards and regulations such as the EU AI Act and Canada’s Voluntary Code of Conduct on Responsible AI. Collaborate with engineering and product teams to integrate AI-driven features into SaaS products. Be curious and not afraid to try unconventional ideas to find solutions to difficult problems Apply engineering principles to proactively identify issues, develop solutions, and recommend improvements Be self-motivated and highly proactive at exploring new technologies Find creative solutions to challenges involving data that is difficult to obtain, complex or ambiguous. Manage multiple concurrent projects, priorities and timelines Qualifications PhD (preferred) or Masters in Machine Learning, AI, NLP, or a related field, with a strong publication record in top-tier conferences and journals. Industry experience (2+ for PhD, 5+ for Masters) in building and deploying NLP/LLM solutions at scale. Proven ability to analyze large datasets, extract meaningful insights, and drive data-informed decision-making. Strong expertise in preparing data for fine-tuning and optimizing LLMs. Solid understanding of data engineering concepts, including data pipelines, feature engineering, and vector databases. Proficiency in deep learning frameworks (e.g., PyTorch, TensorFlow) and NLP libraries (e.g., Hugging Face Transformers, spaCy). Solid working knowledge of AWS systems and services; comfort working with SageMaker, Bedrock, EC2, S3, Lambda, Terraform. Familiar with MLOps best practices, including model versioning, monitoring, and CI/CD pipelines. Excellent organizational skills and ability to manage multiple priorities and timelines Additional Information Life at Assent Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more. Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more. Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives. Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start. At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs). Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success. If you require assistance or accommodation throughout any part of the interview and selection process, please contact talent@assent.com and we will be happy to help. Show more Show less