Operation Manager

We are seeking an experienced and dynamic Operations Manager for our Operations Team in delivering seamless travel experiences. The ideal candidate must possess strong knowledge of the travel & tourism industry, excellent vendor management skills, and the ability to design well-structured tour itineraries. This role requires effective coordination with vendors, oversee booking operations, and ensuring smooth execution of tours from start to finish. Key Responsibilities Operational Management Oversee end-to-end tour operations including planning, booking, and execution. Ensure all itineraries, bookings, and travel arrangements are accurate and delivered on time. Monitor daily operational activities and resolve issues promptly to maintain service quality. Tour Itinerary Creation Design and develop well-structured, creative, and cost-effective tour itineraries. Customize itineraries based on client needs, market trends, and company standards. Ensure all itineraries comply with travel regulations, safety guidelines, and operational feasibility. Vendor & Partner Management Build and maintain strong relationships with hotels, transport providers, tour guides, and other travel partners. Negotiate rates, contracts, and service agreements with vendors. Evaluate vendor performance and ensure service quality meets company expectations. Tour Execution & Quality Control Oversee pre-tour checks, logistics arrangements, and on-ground coordination. Ensure every tour runs smoothly and professionally, addressing any operational challenges proactively. Monitor customer feedback and implement improvements to enhance overall travel experiences. Reporting & Documentation Maintain accurate records of bookings, vendor contracts, invoices, and itineraries. Prepare operational reports, cost analyses, and performance metrics for management review. Ensure compliance with company policies, industry regulations, and safety standards. Required Skills & Qualifications Bachelor’s degree in Travel & Tourism, Hospitality, Business Management, or related field. Minimum 3–5 years of experience in travel operations or tour management. Strong knowledge of the travel & tourism industry, destinations, and market trends. Excellent vendor management, negotiation, and communication skills. Proficiency in creating detailed and customer-centric tour itineraries. Strong organizational and multitasking abilities. Problem-solving mindset with the ability to handle operational challenges. Proficiency in travel management systems, MS Office, and booking platforms