operation delivery manager

Hi connections

Teamware is hiring for Operation delivery manager role

Location:Noida

Experience:8-10years

Notice period:30days

JD

Be the trusted advisor to the Enablement Owner and validate the learning strategy from an operational aspect (project experience, learning elements and reporting requirements).

● Lead project “operations” calls and determine timeline for projects to ensure on time deployment in support of General Availability date.

●Manage engagement with Enablement Owners and/or Regional Business Leads by solving problems proactively and as situations arise.

●Track, drive, and follow up on deliverables of cross-functional team members - e.g. Virtual program producers; Communications; Instructional Designers and Curriculum Developers; Business Intelligence.

●Communicate to keep internal stakeholders & cross-functional teams informed via meeting notes, email, SharePoint, MS Teams, Slack, Workfront.

●Coordinate complex programs efficiently, overseeing multiple projects simultaneously.

●Build and maintain training content within Learning Manager, Enablement Bill of Materials, and our Learning Asset Management System.

●Author pages on Digital University web portal and conduct end-to-end UAT.

●Keep records. Build and maintain spreadsheets to support enablement efforts

●Assign training to global field employees to support their onboarding and role progression.

●Conduct user acceptance testing for all training programs.

●Write and edit program notifications as needed.

●Analyze completion reports in collaboration with reporting team.

●Help resolve user issues with a customer-first mindset and manage the tech proficiently, optimizing workflows and implementing improvements for increased efficiency.

●Cross-train colleagues in various technology and processes for coverage and upskilling initiatives

What you need to succeed:

●Proficiency in Learning Management Systems.

●Experience in web authoring

●Digital literacy: Microsoft Windows and Office: Email, Calendar, Word, Excel (must have), PowerPoint, Forms, SharePoint, Teams, Slack

●Excellent English communication skills - spoken and written. Ability to articulate and communicate his/her viewpoint effectively, concisely and clearly on complex or large- scale business or operational considerations, and key decision points to stakeholders at various levels and collaborate to implement effective solutions along with comprehensive documentation

●Confirmed ability to operate effectively and autonomously in a team environment receiving direction from multiple leads including situations of extreme ambiguity, with only high-level direction and demonstrate advanced problem-solving skills and addressing root causes

●Strong interpersonal skills. Expected to model collaboration, professionally influence, build and cultivate working relationships with multiple stakeholders and cross functional team

Skills

Positive attitude and ability to remain agile with multiple and evolving team priorities.

●Strong decision-making ability and good judgment; demonstrate value and develop trusted advisor role!

●Possess a strong analytical background, think critically, synthesize new data quickly, and prioritize efficiently.

●Established collaborator with the initiative to lead, raise a hand for new challenges, and act as a subject matter authority across the organization.

Requirements

●8-10 years of professional experience in IT industry in Learning and Development domain

●University degree.

●Willingness to work different hours – 6:00 pm to 3:00 am IST (ET);

●Proficiency working on Learning Management System – ALM preferred.

●Strong project management skills – detail oriented and focused, excellent communication and follow up, organization, problem solving, responsiveness, deadline-driven.

●Ability to manage multiple projects, tasks, and deadlines simultaneously.

●Experience and comfort working in a fast-paced environment.

●Confidence in facilitating, driving, and contributing to team discussions in areas of responsibility.

●Excellent spoken English and written communication skills.

●Positive attitude and ability to remain agile with evolving team priorities.

●Strong decision-making ability and good judgment.

●Computer skills: Microsoft Outlook and Office: Outlook Email and Calendar, Word, Excel, PowerPoint, SharePoint familiarity.

Desired

●Project Management Professional (PMP) certification and/or Product Management experience is a plus.

●Knowledge of 's businesses, products, specifically Learning Manager and Experience Manager (AEM), and their use across customer segments is desired

If interested do share cv to manasa.a@twsol.com