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Openings For Customer Support in top BPO Chennai location sal 35k

Openings For Customer Support in top BPO Chennai location sal 35k

Ignites Human Capital

1 - 6 years

3 - 7 Lacs

chennai

Posted:5 hours ago| Platform:

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Skills Required

english voice college escalations csr education inbound retention resolution associate csa executive customer support technical support client bpo process query complaints resolve cse calls service calling relationship handling support customer

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle technical and customer calls to resolve their queries and concerns.
Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
Maintain accurate records of all interactions with customers using CRM software.
Collaborate with internal teams to resolve complex customer issues that require escalation.
Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Any experience is FINE

call hr@7848820042

call hr@7848820048

call hr@7848820050

call hr@7795311458

call hr@9343402211

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