Openings For Customer Support in top BPO Chennai location sal 35k

1 - 6 years

3 - 7 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibilities

  • Handle technical and customer calls to resolve their queries and concerns.
  • Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Collaborate with internal teams to resolve complex customer issues that require escalation.
  • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
  • Any experience is FINE

call hr@7848820042

call hr@7848820048

call hr@7848820050

call hr@7795311458

call hr@9343402211

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