Onboarding Specialist

Job Description

Jackson Hewitt's Human Resources team is hiring for an Onboarding Specialist who will support United States based hiring. This is a fully virtual position based in India. While fully remote, this role will partner heavily with US based team members; therefore, this role does require working until at least 11AM EST but may require working later on some days. It also requires working one weekend day for approximately six months of the year. The Onboarding Specialist will serve as a point-of-contact for ensuring hire data integrity, approving hire forms and workflows, and responding to general employee and manager inquiries on topics associated with onboarding, employment eligibility documents, E-Verify, background, and offboarding. The ideal candidate: Is innovative, strategic, and ever curious about driving a candidate and employee experience that enables high performance results. Equal parts thinker and doer, self-motivated with an ability to manage [tight] deadlines. Is a dynamic, enthusiastic, creative professional who can pivot quickly. Has a solution-oriented mindset, and the ability to thrive in a highly collaborative, fast-paced, and often ambiguous environment. Is passionate and has a sense of urgency for execution as well as a natural curiosity and willingness to take risks. Creatively solves problems and can look at the candidate and employee experience in new and innovative ways. Desires to make a difference by playing a key role in recruiting the very best talent to Jackson Hewitt. Candidate experience is always top of mind! What you'll do here: Collect, organize, and review all new hire onboarding paperwork in electronic format for accuracy and completeness. Track and perform audits and reviews for background checks, I-9, and E-Verify documentation for validity for thousands of hires annually. Maintain and update various status reports and regularly provide status updates for HR and retail leadership. Flag issues related to delayed onboarding and follows-up to ensure employees and managers are notified. Communicate and collaborate with appropriate support personnel as needed, such as Payroll, Benefits, and management. Willingness to follow-up, ability to multi-task, and desire to help to expedite and streamline the employee experience at JH. Ensure new employee hire records are compliant by conducting file audits. Partner with HR and employment legal counsel on updates to onboarding paperwork and implement in Human Resources Information System (HRIS) tool. Skills you'll bring for success: 7+ years of HR admin experience Expert understanding of United States hiring paperwork, employment eligibility, and regulations around new hire documents Experience using and updating HRIS tools Experience using UKG preferred, but not required Successful track record of meeting deadlines with exemplary work Excellent written and verbal communication skills Team player who enjoys working in a fast-paced environment, communicates frequently, and is a master of attention to detail Ability to work in various systems simultaneously Strong working knowledge of MS Excel Must be able to effectively handle highly sensitive and confidential employee matters at all times Capability to work in an unstructured, sometimes ambiguous environment due to governance and operating model What youll get if you join us: Fully work from home opportunity Competitive Salary plus Bonus Health insurance, Personal Accidental & Life Insurance Benefits Innovative culture with an open and collaborative environment Many opportunities to develop core and new skillsets and have a stake in your own success Freedom to create your best work and make a visible impact on the organization