We are seeking a highly skilled and experienced Program Manager - Facilities, Construction & Utilities to oversee the daily operations, new construction projects, and utilities management within our organization. The ideal candidate will be responsible for ensuring the efficient management of facilities, addressing daily maintenance issues, coordinating new construction initiatives, and managing utilities to support the growth and development of our infrastructure. Role & responsibilities: What you'll do here: Daily Operations Management Oversee the maintenance and repair of all facilities, ensuring a safe and functional environment for employees and visitors. Coordinate with maintenance staff, field leaders and external contractors to address daily issues promptly and effectively. Develop and implement preventive maintenance programs to minimize downtime and extend the lifespan of facilities and equipment. Monitor and manage facility budgets, ensuring cost-effective solutions for maintenance and repairs. New Construction Coordination Plan, coordinate, and oversee new construction projects from inception to completion, ensuring they are delivered on time, within budget, and to the highest quality standards. Collaborate with architects, engineers, contractors, suppliers and other stakeholders to develop project plans, specifications, and timelines. Conduct regular site inspections to monitor progress, ensure compliance with safety regulations, and address any issues that arise. Manage project budgets, track expenses, and provide regular updates to senior management on project status and financial performance. Utilities Management Oversee the management of utilities, including electricity, water, gas, and waste management, ensuring efficient and sustainable use of resources. Coordinate new service connections, service transfers, and assist in the attainment of certificates of occupancy, business license and insurance requirements as necessary. Develop and implement strategies for energy conservation and sustainability initiatives. Coordinate with utility providers to ensure reliable and uninterrupted service. Team Leadership Support and mentor a team of field operations staff, fostering a culture of collaboration, accountability, and continuous improvement. Provide training and development opportunities to enhance skills, knowledge, and empowerment to effectively address issues as they arise. Provide constructive feedback to Real Estate and field leadership. Compliance and Safety Ensure all facilities, construction, and utilities activities comply with local, state, and federal regulations, including building codes and safety standards. Develop and implement safety protocols to protect employees, contractors, and visitors during construction and maintenance activities. Maintain accurate records of inspections, permits, and compliance documentation. Preferred candidate profile: Bachelors degree in Facilities Management, Construction Management, Engineering, or a related field or relevant retail facilities management experience greater than 5-years. Minimum of 5-years of experience in facilities management, construction, and utilities management or similar, with a proven track record of successfully managing daily operations, new construction projects, and utilities. Strong knowledge of building systems, maintenance practices, construction processes, and utilities management. Excellent project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines. Strong leadership and communication skills, with the ability to work effectively with diverse teams and stakeholders. Proficiency in facilities management software and project management tools. Knowledge of safety regulations and best practices in facilities, construction, and utilities management. Candidate should be willing to work in US business hours i.e. EST time zone only. What you will get if you join us: Fully work from home opportunity Competitive Salary plus Bonus Health insurance, Personal Accidental & Life Insurance Benefits Innovative culture with an open and collaborative environment Many opportunities to develop core and new skillsets and have a stake in your own success Freedom to create your best work and make a visible impact on the organization

Jackson Hewitt's Human Resources team is hiring for a Recruiter who will recruit in India & the United States. This is a fully virtual position based in India. We are a hardworking team of innovators, analyzers, and influencers that are passionate about making Jackson Hewitt the absolute best place to work. In this role, youll work with organizational leadership to attract and retain top talent. The ideal candidate: Is innovative, strategic, and ever curious about driving a candidate and employee experience that enables high performance results. Equal parts thinker and doer, self-motivated with an ability to manage [tight] deadlines. Is a dynamic, enthusiastic, creative professional who can pivot quickly. Has a solution-oriented mindset, and the ability to thrive in a highly collaborative, fast-paced, and often ambiguous environment. Is passionate and has a sense of urgency for execution as well as a natural curiosity and willingness to take risks. Creatively solves problems and can look at the candidate and employee experience in new and innovative ways. Desires to make a difference by playing a key role in recruiting the very best talent to Jackson Hewitt. Candidate experience is always top of mind! Understands both United States and India recruitment regulations. What you'll do here: Partner with Jackson Hewitt corporate (both US and India based) and call center leaders to drive the hiring process to hire the best talent. Consult with leaders to create meaningful and accurate job descriptions while understanding their departmental culture and requirements. Provide full-cycle recruitment by sourcing, screening, scheduling interviews, making offers, and all pre-boarding and onboarding activities. Develop and implement processes, best practices, and continuous improvement to increase efficiency. Develop staffing strategies and meet staffing goals based on forecasts of business demands and needs. Analyze trends and metrics and collaborate with JH functional experts to develop solutions, make recommendations, and execute programs. Develop, communicate, and maintain HR policies, procedures, and processes in compliance with federal and state laws in alignment with business objectives. Maintain consistent communication with candidates throughout the recruitment process. Collaborative communication with team members in all departments and at all levels. Partner with HR Generalist, HR Business Partners and JH leadership on retention, engagement, and culture enriching strategies. Other HR projects as assigned. Skills youll bring for success: Bachelors degree in human resources or business strongly preferred 7+ years of experience in recruiting; with experience managing 20+ open corporate level, full cycle requisitions 2+ years of experience in a leadership or lead role preferred Experience consulting/advising with leaders on recruiting, interviewing, and selecting candidates Experience designing/improving and executing onboarding programs Demonstrated ability to customize workforce solutions to the needs of the department, including advising on seasonal, contractor, or regular employment options Experience with continuous improvement, agile practices, and project management software a bonus! Experience managing candidate pipelines and requisitions within an ATS. What you will get if you join us: Fully work from home opportunity Competitive Salary plus Bonus Health insurance, Personal Accidental & Life Insurance Benefits Innovative culture with an open and collaborative environment Many opportunities to develop core and new skillsets and have a stake in your own success Freedom to create your best work and make a visible impact on the organization

Jackson Hewitt's Human Resources team is hiring for an Onboarding Specialist who will support United States based hiring. This is a fully virtual position based in India. While fully remote, this role will partner heavily with US based team members; therefore, this role does require working until at least 11AM EST but may require working later on some days. It also requires working one weekend day for approximately six months of the year. The Onboarding Specialist will serve as a point-of-contact for ensuring hire data integrity, approving hire forms and workflows, and responding to general employee and manager inquiries on topics associated with onboarding, employment eligibility documents, E-Verify, background, and offboarding. The ideal candidate: Is innovative, strategic, and ever curious about driving a candidate and employee experience that enables high performance results. Equal parts thinker and doer, self-motivated with an ability to manage [tight] deadlines. Is a dynamic, enthusiastic, creative professional who can pivot quickly. Has a solution-oriented mindset, and the ability to thrive in a highly collaborative, fast-paced, and often ambiguous environment. Is passionate and has a sense of urgency for execution as well as a natural curiosity and willingness to take risks. Creatively solves problems and can look at the candidate and employee experience in new and innovative ways. Desires to make a difference by playing a key role in recruiting the very best talent to Jackson Hewitt. Candidate experience is always top of mind! What you'll do here: Collect, organize, and review all new hire onboarding paperwork in electronic format for accuracy and completeness. Track and perform audits and reviews for background checks, I-9, and E-Verify documentation for validity for thousands of hires annually. Maintain and update various status reports and regularly provide status updates for HR and retail leadership. Flag issues related to delayed onboarding and follows-up to ensure employees and managers are notified. Communicate and collaborate with appropriate support personnel as needed, such as Payroll, Benefits, and management. Willingness to follow-up, ability to multi-task, and desire to help to expedite and streamline the employee experience at JH. Ensure new employee hire records are compliant by conducting file audits. Partner with HR and employment legal counsel on updates to onboarding paperwork and implement in Human Resources Information System (HRIS) tool. Skills you'll bring for success: 7+ years of HR admin experience Expert understanding of United States hiring paperwork, employment eligibility, and regulations around new hire documents Experience using and updating HRIS tools Experience using UKG preferred, but not required Successful track record of meeting deadlines with exemplary work Excellent written and verbal communication skills Team player who enjoys working in a fast-paced environment, communicates frequently, and is a master of attention to detail Ability to work in various systems simultaneously Strong working knowledge of MS Excel Must be able to effectively handle highly sensitive and confidential employee matters at all times Capability to work in an unstructured, sometimes ambiguous environment due to governance and operating model What youll get if you join us: Fully work from home opportunity Competitive Salary plus Bonus Health insurance, Personal Accidental & Life Insurance Benefits Innovative culture with an open and collaborative environment Many opportunities to develop core and new skillsets and have a stake in your own success Freedom to create your best work and make a visible impact on the organization

Position Summary: The Instructional Design Specialist, reporting to the Director, Learning Performance Solutions and Tax Pro Readiness, must have a foundational understanding of instructional design models that produce impactful, measurable results, such as increased employee engagement and improved retention. They must also be able to foster a collaborative, productive learning environment that captures the learners attention and helps them meet their learning goals. These initiatives are centered around our Tax Pros learning experience and providing strong tools and processes for our Commercial Operators. Essential Duties & Responsibilities: Major responsibilities of the position are listed below. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Partners directly with Learning Performance Solutions team members to support strategic learning initiatives (ex. Tax Pro Training, Tax Education, etc.). Create simple yet relevant educational experiences for the learners Assess learner progress and align the content with their needs Use core instructional design principles and theories to maximize learning Provide interactive activities and educational resources Maintain projects and organize course documents Collaborate with subject matter experts to align objectives and deliverables Reporting and Analytics: Generating reports on learner progress and course effectiveness. Other duties as assigned. Education & Experience: A degree in instructional design, education, or a related field Familiarity with Articulate, In Design, and other Instructional Design tools In-depth understanding of instructional design models, methodologies and adult learning theories Ability to navigate learning management systems Proficiency in course development software Clear and effective curriculum-planning skills Critical-thinking skills Concrete verbal and written communication skills Ability and desire to work in a fast paced, evolving environment while managing multiple projects simultaneously. Thrives in a team-oriented environment. Strong organizational, project management, and problem-solving skills; prioritization and the ability to multi-task, including the ability to pivot to meet changed priorities and expectations. Familiarity with various software programs including Power Point, Excel, Word, Storyline, etc. What you will get if you join us: Fully work from home opportunity Competitive Salary plus Bonus Health insurance, Personal Accidental & Life Insurance Benefits Innovative culture with an open and collaborative environment Many opportunities to develop core and new skillsets and have a stake in your own success Freedom to create your best work and make a visible impact on the organization

Position Summary: The Tax Education Development Specialist, reporting to the Director, Tax Knowledge & Design, will help create accurate and highly impactful learning experience that drive stronger tax knowledge retention. This position will support the design and development of key course materials and training programs (to be defined with each initiative). These initiatives are centered around providing our Tax Pros with accurate and relevant information and tools regarding US Tax Laws, Publications, Forms, and Schedules. Essential Duties & Responsibilities: Major responsibilities of the position are listed below. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Partners directly with other Tax Education team members to support tax knowledge learning initiatives (ex. Fundamentals of Tax Preparation, Tax Update Training, Tax Development CE courses, etc.). Support the creation of new, or updating existing, tax education or learning content materials in a variety of formats for internal and external audiences. Translate tax law into comprehensible oral and written communications using differing media formats. Collaborate with internal departments, such as the Tax Support Center, Quality Control, Compliance, Operations, and Learning Team members, to provide timely tax-centric material to corporate and Franchise communities. Conducts routine formal and informal needs analysis to ensure our Tax Pros have relevant and simple learning assets that drive strong tax knowledge. Contributes to the development of new tools and resources to support the delivery of our tax education content. Measures and monitors training effectiveness, analyze results, and develops insights that power future tax knowledge learning plans and performance expectations. Other duties as assigned. Education & Experience: Enrolled Agent Minimum 2 years US Tax Code Experience or background/Experience with Federal Income Taxes rules and regulations Knowledge of Jackson Hewitt tools, processes, and systems a Plus. Knowledge and experience with Tax Education. Ability and desire to work in a fast paced, evolving environment while managing multiple projects simultaneously. Thrives in a team-oriented environment. Strong organizational, project management, and problem-solving skills; prioritization and the ability to multi-task, including the ability to pivot to meet changed priorities and expectations. Self-motivated, someone who is always thinking about better ways of doing things. Knowledge of learning development methodology and familiarity with the utilization of adult learning techniques a plus but not required. Familiarity with various software programs including Power Point, Excel, Word, Storyline, etc. What you will get if you join us: Fully work from home opportunity Competitive Salary plus Bonus Health insurance, Personal Accidental & Life Insurance Benefits Innovative culture with an open and collaborative environment Many opportunities to develop core and new skillsets and have a stake in your own success Freedom to create your best work and make a visible impact on the organization

Position Summary: The Learning Specialist, reporting to the Sr. Manager, Learning Programs, will provide users with assistance and guidance on using a learning management system (LMS) for online training and development. This can include troubleshooting technical issues, answering questions about the LMS features, and creating or updating training materials. These initiatives are centered around our Tax Pros learning experience and providing strong tools and processes for our Tax School Instructors. Essential Duties & Responsibilities: Major responsibilities of the position are listed below. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Partners directly with Learning Performance Solutions team members to support strategic learning initiatives (ex. Tax Pro Training, Tax Education, etc.). Providing User Support: Answering user inquiries, providing technical assistance, and resolving issues related to the LMS. Developing and delivering training materials and programs for users on how to effectively use the LMS. Troubleshooting: Identifying, diagnosing, and resolving technical problems related to the LMS. Maintaining and updating the LMS, including managing user accounts, roles, and permissions, and ensuring system security. Content Management: Creating, uploading, and organizing learning materials within the LMS. Integration: Working with other systems and ensuring seamless integration with the LMS. Reporting and Analytics: Generating reports on learner progress and course effectiveness. Other duties as assigned. Education & Experience: Technical Skills: Familiarity with the specific LMS being used, troubleshooting skills, and basic understanding of computer hardware and software. Instructional Design: Knowledge of training principles and methods. Communication Skills: Ability to communicate effectively with users, both in person and via email or phone. Problem-solving skills: Ability to identify and resolve technical issues. Interpersonal skills: Patience, empathy, and the ability to work with diverse user groups. Knowledge of Jackson Hewitt tools, processes, and systems a Plus. Ability and desire to work in a fast paced, evolving environment while managing multiple projects simultaneously. Thrives in a team-oriented environment. Strong organizational, project management, and problem-solving skills; prioritization and the ability to multi-task, including the ability to pivot to meet changed priorities and expectations. Knowledge of learning development methodology and familiarity with the utilization of adult learning techniques a plus but not required. Familiarity with various software programs including Power Point, Excel, Word, Storyline, etc What you will get if you join us: Fully work from home opportunity Competitive Salary plus Bonus Health insurance, Personal Accidental & Life Insurance Benefits Innovative culture with an open and collaborative environment Many opportunities to develop core and new skillsets and have a stake in your own success Freedom to create your best work and make a visible impact on the organization

Position Summary: We are seeking a strategic and hands-on Director of Business Intelligence to lead our BI function, enabling data-driven decision-making across the organization. This individual will be responsible for developing and executing the BI roadmap, aligning key metrics across departments, and ensuring the accuracy, accessibility, and value of our data assets. The ideal candidate is a strong leader with excellent business acumen, technical fluency, and a track record of transforming data into actionable insights. Key Responsibilities: Leadership & Strategy Own and execute the company's BI strategy in alignment with broader business objectives. Serve as the central liaison across business functions to gather requirements and align reporting priorities. Develop and maintain a BI roadmap, including priorities for tools, platforms, and capabilities. Insights & Analytics Oversee the creation of dashboards, reports, and analytical models that support executive decision-making and operational performance. Drive a culture of data literacy and self-service reporting across departments. Partner with FP&A, marketing, operations, and product teams to identify and track key performance indicators (KPIs). Governance & Quality Ensure data definitions and calculations are consistent and aligned across all business units. Support and enforce data governance policies in collaboration with data engineering and compliance teams. Maintain high standards for data accuracy, timeliness, and completeness. Technology & Tools Evaluate and manage BI tools (e.g., Qlik Sense, Tableau, Power BI, Snowflake, etc.). Oversee ETL processes, data warehousing strategy, and the integration of various data sources. Collaborate with IT and engineering to ensure scalable and secure infrastructure. Qualifications: Bachelors degree in Business, Computer Science, Data Science, or a related field (Masters preferred). 8+ years of experience in analytics, BI, or data strategy roles; at least 3 years in a leadership role. Expertise in BI tools, SQL, data visualization, and modern data stacks. Strong project management and stakeholder communication skills. Experience aligning KPIs and building cross-functional reporting frameworks. Preferred Attributes: Familiarity with data governance and regulatory compliance. Ability to thrive in a fast-paced, ambiguous environment. Strong business judgment with the ability to balance detail and big-picture thinking. What youll get if you join us: Fully work from home opportunity Competitive Salary plus Bonus Health insurance, Personal Accidental & Life Insurance Benefits Innovative culture with an open and collaborative environment Many opportunities to develop core and new skillsets and have a stake in your own success Freedom to create your best work and make a visible impact on the organization

About the Role We are seeking a highly motivated Finance Systems Analyst to join our Finance organization. This individual will play a key role in supporting our ERP and planning systems Workday Financials and Workday Adaptive Planning with a focus on system enhancements, configuration changes, and reporting improvements. The ideal candidate will be a strong self-starter who thrives in a fast-paced environment, communicates effectively across time zones, and is excited about using systems to improve finance team workflows and visibility. Key Responsibilities Serve as the primary point of contact for Workday Financials and Workday Adaptive Planning support and enhancements Collaborate with U.S.-based Finance and Accounting teams to gather requirements for new reports, dashboards, and process improvements Build and maintain financial and operational reports in Adaptive Planning and/or Workday Configure and support changes to hierarchies, account mappings, and financial models Troubleshoot issues, perform root cause analysis, and support testing for new features or fixes Document processes, workflows, and configuration changes to ensure system integrity and knowledge sharing Assist in the preparation for quarterly and annual planning cycles by ensuring system readiness and providing reporting support Qualifications 3–5 years of relevant experience in financial systems, finance operations, or similar roles Hands-on experience with Workday Financials and/or Workday Adaptive Planning strongly preferred Experience with other ERP or planning tools (e.g., NetSuite, Oracle, Anaplan) may be considered with strong fundamentals Proficient in Microsoft Excel (pivot tables, lookups, basic formulas); SQL knowledge a plus Strong understanding of finance or accounting processes a plus, but not required Excellent problem-solving skills, attention to detail, and ability to work independently Outstanding verbal and written communication skills; must be comfortable interacting with U.S.-based stakeholders regularly Ability to manage multiple requests and deadlines in a dynamic environment Work Environment This is a remote role (India-based), with expected overlap of 3–4 hours with U.S. business hours You’ll work closely with team members across Finance, including Accounting, FP&A, and IT What you will get if you join us: Fully work from home opportunity Competitive Salary plus Bonus Health insurance, Personal Accidental & Life Insurance Benefits Innovative culture with an open and collaborative environment Many opportunities to develop core and new skillsets and have a stake in your own success Freedom to create your best work and make a visible impact on the organization

A leading brand in tax preparation, Jackson Hewitt helps millions of hardworking Americans prepare their taxes with confidence every year. Under the direction of a new and aggressive CEO, Jackson Hewitt has developed a bold vision to disrupt the tax prep industry. Backed by private equity and led by a lean and highly skilled team, the company is set up for success. Now, Jackson Hewitt is looking to evolve our Financial Planning & Analysis function into true finance strategic, leveraging our rich data sets to drive smarter decision making and optimize our financial performance. POSITION SUMMARY The Financial Planning & Analysis Analyst is a key member of the Jackson Hewitt Finance Team. This position must handle multiple assignments in a rapidly changing, fast paced environment with frequent direct interaction with senior management. The Analyst, analyzes, classifies and reviews highly complex financial and business data and research. This role conducts budgeting and forecasting, financial and operational analysis, KPI reporting, acquisition, and other transaction-related due diligence analysis. Plans and supports broad assignments and recommends changes to analytical and budgetary methods and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide advisory financial consulting to the senior business leaders of internal organizations supported. Business unit coverage and ownership of key financial planning processes such as the annual budget. Develop regular monthly/annual financial reporting, forecasts and variances against plans and forecasts. Support Executive Team on various financial matters including in-depth analysis of business cases and financial modeling. Provide ad hoc financial and operational modeling and business case analyses in areas such as acquisitions and new product development (i.e. health care and financial products). Help develop metrics and benchmarks to measure key client functions and initiatives and support real-time business decisions. Long-term three statement financial modeling in support of potential transactions and transaction-related due diligence analysis. Analyze and evaluate financial data and make recommendations to enhance business processes and profitability. Identify, access, analyze, classify and review highly complex financial and operational data to put a fact base behind analytical frameworks. Perform analyses on company valuations, including discounted cash flow (DCF), comparable company analysis (CCA), and precedent transactions, to assess the intrinsic value of the company and support strategic decision-making. Other job duties as assigned. EDUCATION AND COMPETENCIES BA/BS Degree in Accounting or Finance preferred, but open to candidates with relevant work experience 1-3 years experience as an operations, business, or FP&A Analyst (retail industry preferred) Demonstrated experience in the application of analytical methods of addressing business issues, with an emphasis on decision support analysis Strong working experience with Microsoft Excel and PowerPoint Experience with financial ERP systems preferred (experience with Adaptive is a bonus) Demonstrated time-management and multi-tasking skills coupled with a keen ability to prioritize assignments Strong quantitative, problem-solving, analytical mindset, with a deep aptitude for numbers and statistical inference, able to distill complex business issues, diagnose root causes, and execute strategies to validate and ultimately resolve the underlying problems Intellectual curiosity, thinking beyond the task at hand to solve bigger problems and drive meaningful outcomes, quickly recognizing the so what of a given problem. Tenacious – you drive results, overcome obstacles, and keeps projects moving forward Innovator – you challenge the status quo and look for ways improve the processes around you Strong team player with high integrity and reliability, that thrives in a fast-moving environment (deadline driven, prioritizing multiple projects, staying organized, effectively managing your time) High degree of comfort working with large volumes of data, building analyses from the ground up, building financial models, scenario analysis, and forecasting trends WHAT YOU WILL GET IF YOU JOIN US Fully work from home opportunity Competitive Salary plus Bonus Health insurance, Personal Accidental & Life Insurance Benefits Innovative culture with an open and collaborative environment Many opportunities to develop core and new skillsets and have a stake in your own success Freedom to create your best work and make a visible impact on the organization