Onboarding Specialist

About This Role:

Insight Global is seeking an International Onboarding Specialist to join the Global Operations team who is passionate about providing a seamless onboarding experience for our international consultants while mitigating risk to the company by ensuring all consultants meet Insight Global and client onboarding criteria prior to beginning assignments.

What You’ll Do:

• Manage a high-volume workload with urgency and efficiency across multiple international markets.
• Initiate and ensure accurate and timely completion of onboarding activities through multiple systems, including, but not limited to, ComTrak, ATLIS, Keka, Socure, NAVEX, First Advantage, etc.
• Inform newly hired consultants of their required onboarding activities via email & telephone, considering international time zones and cultural differences.
• Communicate daily progress updates to consultants and internal sales teams, escalating when needed to ensure a seamless onboarding experience.
• Review results and/or completion of onboarding activities to ensure accuracy and compliance with international, state, federal, and local laws, as well as Insight Global and client standards.
• Stay informed of onboarding activities and changing requirements to ensure compliance with policies and procedures related to background checks, drug screens, work authorizations, client-specific documents, required trainings, payroll documents, etc.
• Collaborate with the Screening Team to assess potential background check delays, as well as proactively work to adjudicate applicable searches.
• Build cross-divisional partnerships with Sales, Compliance, Legal, Contracts, Payroll, HR, etc. to gather insight, ensure streamlined processes, and maximize productivity and accuracy in onboarding.
• Assist in implementing and adopting new processes to improve the consultant experience and boost department performance.

What You’ll Need to Succeed:

• 1+ year of onboarding, compliance, and/or customer service experience, preferably in an international context.
• Capable of thriving in a fast-paced, production-driven environment.
• Clear and concise communication skills, with the ability to navigate cultural nuances.
• Attention to detail and accuracy.
• Strong time management and organization skills.
• Proven ability to work independently and as part of a team.
• Adaptable to changing priorities and processes.
• Courage to take action and determination to deliver results.
• Strong Excel, data entry, research, and time management skills.
• Staffing industry experience is a plus.
• Ability to follow hybrid in-office/remote policy (Monday – Thursday).