Onboarding Manager

Job Title: Onboarding Manager

Job Location: Surat

Job Summary:

1-3 Years of Experience Required

As an Onboarding Manager, you will lead and manage the onboarding process of new sellers to our platform. You will play a crucial role in expanding our marketplace by identifying potential sellers, guiding them through the onboarding process, and ensuring a seamless transition to actively selling on our platform. Your excellent communication, organizational skills, and deep understanding of e-commerce will be essential to succeed in this role.

Responsibilities:

Seller Acquisition:

• Identify and prospect potential sellers who align with our platform's products and services.
• Collaborate with the marketing and business development teams to develop seller acquisition strategies.
• Conduct market research to identify new seller opportunities and industry trends.

Onboarding Process Management:

• Create and implement an efficient onboarding process that minimizes friction and accelerates the time-to-market for new sellers.
• Coordinate with cross-functional teams, including sales, legal, and compliance, to ensure a smooth onboarding experience.
• Develop and maintain a comprehensive onboarding guide to assist sellers in understanding the platform's policies, tools, and processes.

Seller Training and Support:

• Provide training and guidance to sellers on how to effectively use the platform, manage listings, and optimize their presence to drive sales.
• Address seller inquiries and issues promptly, acting as the primary point of contact for onboarding-related questions.
• Offer continuous support to sellers throughout their onboarding journey, ensuring they feel confident and capable of leveraging the platform's resources.

Performance Monitoring and Reporting:

• Track and analyze key performance indicators related to seller onboarding and evaluate the effectiveness of onboarding strategies.
• Generate regular reports to management, highlighting onboarding progress, bottlenecks, and recommendations for improvement.

Process Optimization:

• Continuously evaluate and refine the seller onboarding process to enhance efficiency and effectiveness.
• Identify and implement automation opportunities to streamline repetitive tasks and improve scalability.
• Team Management (if applicable):
• Lead and mentor a team of onboarding specialists or coordinators, providing guidance, feedback, and support.
• Set performance targets and conduct regular performance evaluations.

Contact - +91 99096 29535

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Ability to commute/relocate:

• Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 1 year (Required)

Work Location: In person