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Home
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MetLife
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Network Engineer

Network Engineer

MetLife

5 years

1 - 4 Lacs

Jaipur

Posted:1 day ago| Platform: GlassDoor logo

Apply

Skills Required

network schedule reports service cisco management communication escalation support resolve software routing switching bgp mpls subnetting monitoring security wan tcp ip snmp icmp ftp ssh telnet ethernet wccp dhcp voip cdp qos dashboard solarwinds syslog cabling engineering budgeting processing documentation audit data billing itil certification visio powerpoint negotiation annuities empathy

Work Mode

On-site

Job Type

Full Time

Job Description

City/Cities

Jaipur

Country

India

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

Yes

Posted Date

22-Jul-2025

Job ID

10699

Description and Requirements

ob Description
Position Title, Responsibility Level Tl/AM- IT Network Function IT Reports to Service Delivery Leader/SM Permanent/ Temporary Permanent Span of Control 4-5 Vendor resources Location Jaipur Basic Function

Responsible for managing the IT Network (Cisco) both wired and wireless for Jaipur Site
Responsible for Operations, Incident and Problem Management for Network Domain
This position will be the primary conduit between the US, India (Jaipur) infrastructure teams for communication and escalation of issues
Works with vendors and network operation team in the identification and resolution of complex network and voice problems
Coordinate with vendor and monitors overall network & voice performance, including accountability for problem identification and escalation

Essential Functions

Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems within business committed SLA’s
Hands on experience required on:

Network (Cisco):

Hardware -

C9410/C9300/C6

500/C4500 series switches
o C8200/ISR 4451/ASR 1001 series routers o Copper & fiber modules/cards o Meraki & Cisco Access Point

C4800/C3800/MR

56/9166

Software -

o Good exposure on Routing and switching concepts: § Routing - BGP, EIGPR, MPLS, static, policy-based routing § Switching - VTP, spanning tree protocols, VLAN, subnetting, port monitoring, port security, port mirroring §

Network/Protoc

ol - Cisco IOS, LAN/WAN, TCP/IP, SNMP, ICMP, NAT, PAT, access list, FTP, SSH, telnet, Ethernet, WCCP, HSRP, DHCP, VOIP, Multicasting, ARP, CDP, Traffic policing, QOS

Monitoring Tool and Dashboard -

o SolarWinds and Kiwi Syslog o Meraki dashboard / DNAC

Cabling -

o Copper/Fiber o Standards -

E1/T1/DS3/E3/O

Represent IT during

Enterprise-wid

e meetings and in crisis

L3 Escalation point for Network and Voice issues

(Software/Hard

ware) from engineering perspective

Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife
Ensure timely closure of Annual Budgeting, Monthly Accrual’s to budget, processing of vendor’s monthly invoices, define service level agreements with Business partners
Create and maintain documentation related to ISO 27001/ISO 2000

Primary Internal Interactions

Act as a SPOC for all internal & external audit and audit related requirements
Work with core team (In India) to develop robust disaster recovery plan for the data / redundancies in network/voice etc

Primary External Interactions

Monthly / quarterly reviews with vendors, who are providing technical / hardware support to MetLife
Vendor management, including timely billing to Service Providers

Skills Technical Skills

ITIL, CCNP (Routing & Switching)

certification,

Wireless certification

Proficiency in MS-Visio, Project, PowerPoint and excel

Process Specific Skills Soft Skills (Mandatory)

Excellent verbal and written communication skills (US)
Understands how BPO operations are run and maintained
Good negotiation and convincing skills

Soft skills (Desired) Education Requirements

B.E/B.Tech or equivalent course in IT

Work Experience Requirements

5 years of experience with 3-4 in BPO/ITES environment
Open for working in shifts aligned with US/India

About MetLife

Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

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Network Engineer