Who are we?
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.
Description
Be part of a team that is responsible for coordinating the operations of, disaster recovery testing, maintaining, and supporting all data communications and networking hardware and software for all locations at Finastra to include: Primarily Microsoft Azure and some on-premises data center work as well as occasional corporate office networking. You will need to be well versed in Cisco gear, Fortinet firewalls, BigIP F5 load balancers, as well as the management tools for those products, and Cisco Viptela SDWAN management platform.
Key Responsibilities
- Understand the various concepts of Azure cloud environments like vNets, UDRs, NSG, ALBs, and be able to configure and trouble shoot all levels of the same using Microsoft provided tools and interfaces.
- Install, configure, monitor and manage all network and data communications equipment including all hubs, routers/switches, intrusion detection systems, VPN concentrators, load balancers, SDWAN connections, and firewalls
- Provide ongoing monitoring of all networks and data communications facilities using approved network management tools and including monitoring access to Telecommunication carriers and managing the connection equipment
- Perform regular capacity planning to ensure network performance will meet anticipated requirements, monitor capacity, and work with carriers to adjust capacity as needed
- Responsible for internet access including installing, configuring, maintaining routers and firewalls, configuring routing protocols, and monitoring performance of the same
- Troubleshoot all network problems; open issues in the Problem and Change Management databases, record resolution; provide tier 2 support; ensure all issues are resolved as per published service levels or escalate as necessary
- Provide maintenance to equipment as required
- Maintain all technical configuration documents and review/update processes and procedures and maintain appropriate documentation
- Provide weekly updates of work activity to the Manager, Network Operations and/or Director of Network Operations
- Participate on project teams working with all Infrastructure teams or Network Engineers/Architects; take high level plans developed by engineers/architects and develop a detailed plan broken down by task for implementation
- Work with internal and external customers to convert requirements into actionable change requests for implementation
- On call 24 duties; on occasion will have to be at the office outside of normal working hours; occasional travel may be necessary
- Develop and keep current a personal professional education plan with the assistance of your supervisor/manager
Technical Skills
- Hands on experience of Cloud networking principals in Azure and AWS
- Functional knowledge of networking and data communication fundamentals including Ethernet and routing protocols (TCP/IP, Routing Protocols, etc)
- Functional knowledge of SDWan
- Functional knowledge of internetworking standards
- Functional knowledge of network management tools like Fortimanager, SolarWinds, etc.
- Knowledge of OSI protocol model
Competencies
- University degree or college diploma in computer studies or equivalent experience
- Cisco certification a bonus
- 5+ years hands on experience
- Functional planning ability
- Functional problem solving/troubleshooting abilities
- Technical oral and written communication skills
- Functional customer relations skills
- Functional organizational skills
- Functional interpersonal relations
- Ability to work well in a project team environment
- Python/Java/scripting skillsets a plus
- Adaptability / flexibility
- Knowledge of Microsoft Office products
- Results oriented
This role offers a dynamic opportunity to be part of a global team responsible for maintaining and enhancing Finastra’s critical network infrastructure across cloud and on-premises environments. The ideal candidate will bring strong technical expertise, a proactive mindset, and a commitment to operational excellence.Given the nature of our global operations, the individual must be
flexible and willing to work in U.S. business hours
, including
rotational shifts
and
on-call support
as required by business needs. This flexibility is essential to ensure seamless 24/7 network availability and support across all Finastra locations.If you are passionate about networking technologies, thrive in a collaborative environment, and are ready to take on the challenges of a fast-paced, enterprise-scale infrastructure, we encourage you to apply.
Benefits
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
- Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
- Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
- Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
- ESG: Benefit from paid time off for volunteering and donation matching.
- DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
- Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
- Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
- Specific benefits may vary by location.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!
