Merchant Operations - Team Lead

About Us

About the Role:

We are seeking a highly organized and proactive Team Leader / Assistant Manager – Operations with expertise in process automation and team management. The ideal candidate will lead operational workflows, drive automation initiatives, manage a team to ensure timely task execution, and collaborate across departments to enhance efficiency. This role is suited for professionals who can balance day-to-day operations with strategic process improvements, while ensuring compliance with internal standards.

Key Responsibilities:

● Team Leadership: Manage and mentor a team of operations executives, ensuring performance targets and SLAs are met.

● Process Automation: Identify manual processes that can be automated; collaborate with tech teams to design and implement automation solutions.

● Operational Oversight: Monitor daily workflows, allocate tasks, and resolve bottlenecks to maintain seamless operations.

● Data Management: Oversee the maintenance of operational databases, reports, and documentation; ensure accuracy and timely updates.

● Cross-Functional Coordination: Work closely with sales, customer support, logistics, finance, and compliance teams to ensure smooth execution of deliverables.

● Performance Monitoring: Track KPIs, prepare performance dashboards, and present improvement plans to senior management.

● Issue Escalation: Act as the point of escalation for operational delays, errors, or client/vendor concerns.

● Compliance & SOP Adherence: Ensure all processes follow internal SOPs and regulatory guidelines (including KYC requirements, if applicable).

● Continuous Improvement: Analyze operational trends, identify improvement areas, and implement efficiency-driven solutions. 

Key Skills & Competencies:

● Proven experience in team handling and operations management.

● Strong understanding of automation tools and process optimization techniques.

● Excellent communication, coordination, and stakeholder management skills.

● Advanced Excel/Google Sheets skills (formulas, pivot tables, lookups, dashboards).

● Analytical mindset with the ability to interpret data and derive actionable insights.

● Strong organizational skills with attention to detail.

● Ability to work under pressure in a fast-paced environment.

● Familiarity with KYC guidelines and operational compliance frameworks preferred.

Pre Requisites

● Minimum 6-8 years of work experience in similar roles.

● Noida / Open for Jabalpur for exceptional candidates.

● Bachelor / MBA relevant degree