Job
Description
Experience: 7 to 10 years Location: Delhi Job code: 101245 Posted on: Jun 16, 2025 About Us: AceNet Consulting is a fast-growing global business and technology consulting firm specializing in business strategy, digital transformation, technology consulting, product development, start-up advisory and fund-raising services to our global clients across banking & financial services, healthcare, supply chain & logistics, consumer retail, manufacturing, eGovernance and other industry sectors. We are looking for hungry, highly skilled and motivated individuals to join our dynamic team. If you’re passionate about technology and thrive in a fast-paced environment, we want to hear from you. Job Summary : We are seeking a highly skilled and experienced Multi-Channel Foundation for Utilities (MCFU) Specialist with a deep understanding of SAP IS-U (Industry-Specific Utilities) and at least 6 years of relevant experience. The ideal candidate will be responsible for developing, implementing, and supporting multi-channel customer interaction solutions within the SAP environment. You will play a critical role in ensuring seamless customer engagement across web, mobile, and self-service channels while driving innovation and operational excellence. Key Responsibilities : MCFU Configuration: Design, configure, and maintain the Multi-Channel Foundation for Utilities (MCFU) to enable omnichannel customer engagement. Integration with SAP IS-U and CRM Technical: Ensure seamless integration between MCFU and SAP IS-U and CRM technical for managing customer interactions related to billing, payments, service orders, and meter data. Customer Engagement Channels: Develop and support multi-channel solutions (web portals, mobile apps, self-service kiosks, and call centres) to enhance the customer experience. Web and Mobile Interface Development: Collaborate with development teams to implement web and mobile interfaces using SAP Fiori or SAP UI5 for customer self-service. Billing and Payments: Ensure accurate and real-time data synchronization for billing, invoicing, and payment-related activities across multiple channels. Customer Notifications: Configure and manage automated notifications (SMS, email, and app-based) for service requests, billing, and outage management. Process Improvement: Identify and implement improvements to streamline customer interactions, reduce turnaround time, and enhance service levels. Master Data Management: Maintain customer master data integrity across multiple channels and ensure proper synchronization with SAP IS-U. Issue Resolution: Troubleshoot and resolve issues related to customer interactions, MCFU configurations, and channel integration. User Training and Support: Provide training and ongoing support to end users for efficient utilization of multi-channel solutions. Security and Compliance: Ensure customer data privacy and security compliance with industry standards and regulations. Role Requirements and Qualifications : Bachelor’s degree in Information Technology, Computer Science, or a related field. 7+ years of experience in SAP IS-U and MCFU roles, with hands-on experience in multi-channel customer engagement solutions. Full-cycle implementation or upgrade experience with SAP MCFU and IS-U, covering design, configuration, testing, and go-live support. Strong knowledge of SAP IS-U Customer Service (CS), Billing, and Device Management modules. Expertise in configuring Multi-Channel Foundation for Utilities (MCFU) to support web and mobile channels. Hands-on experience with SAP Fiori, SAP UI5, OData Services, and web services (SOAP/REST). Experience in integrating customer portals and self-service solutions with SAP IS-U. Knowledge of SAP S/4HANA, SAP HANA, and utilities industry processes is a plus. Proficiency in configuring and managing customer notifications, including SMS, email, and mobile alerts. Familiarity with services order management and disconnection/reconnection process in SAP IS-U. Strong troubleshooting and debugging skills in multi-channel and SAP environments. Understanding of data security protocols and data protection regulations (e.g., GDPR). Soft Skills: Excellent problem-solving and analytical skills. Strong communication and collaboration abilities to work with cross-functional teams and stakeholders. Detail-oriented with a customer-centric approach. Adaptability to changing requirements and dynamic environments. Ability to manage multiple priorities and deadlines. Why Join Us: Opportunities to work on transformative projects, cutting-edge technology and innovative solutions with leading global firms across industry sectors. Continuous investment in employee growth and professional development with a strong focus on up & re-skilling. Competitive compensation & benefits, ESOPs and international assignments. Supportive environment with healthy work-life balance and a focus on employee well-being. Open culture that values diverse perspectives, encourages transparent communication and rewards contributions. How to Apply: If you are interested in joining our team and meet the qualifications listed above, please apply and submit your resume highlighting why you are the ideal candidate for this position.
