Manager/Senior Manager- IT Infrastructure

Position Overview

Responsibilities

IT Strategy :

• Recommend and execute the organization’s IT strategy to align with business goals under guidance of corporate management.
• Provide direction for IT initiatives, ensuring they support organizational growth, efficiency, and innovation.
• Leverage cloud technologies, including AWS, to enhance infrastructure scalability, security, and performance.
• Stay updated on industry trends and emerging technologies to identify opportunities for innovation in both on-premise and cloud environments.
  

Technology Operations

• Oversee the management of COE IT infrastructure, including on-premise networks, servers, software, databases, and hardware.
• Ensure the stability, security, and efficiency of IT systems, with a focus on integrating cloud services, particularly within AWS.
• Implement and maintain cloud-hosted services and applications, optimizing AWS services such as EC2, S3, and RDS for reliability and cost-effectiveness.
• Develop and implement disaster recovery plans and business continuity strategies, utilizing AWS tools such as AWS Backup and AWS Disaster Recovery.
  

Cybersecurity & Compliance

• Ensure the security of IT systems and data, following guidance from the VP of Cyber Security.
• Conduct regular security audits and vulnerability assessments across both cloud and on-premise environments.
• Stay informed on relevant regulations (e.g., GDPR, HIPAA) and ensure compliance with all IT-related legal and regulatory requirements.
  

Project Management

• Lead major IT projects, including system upgrades, integrations, and implementations, both in cloud and on-premise environments.
• Collaborate with stakeholders to gather requirements, define project scope, and ensure successful delivery.
• Track project progress, manage risks, and resolve issues to meet deadlines and deliver value.
  

Business & Stakeholder Collaboration

• Work closely with leadership and departmental heads to understand business needs and provide technology solutions.
• Foster strong relationships with external partners, including cloud service providers, vendors, and consultants.
• Present IT strategies and solutions, including AWS-based initiatives, to the executive team and board members.
  

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 12+ years of experience in IT leadership roles, with a proven track record of managing technology operations.
• Strong knowledge of IT infrastructure, cloud computing, cybersecurity, and software development.
• Exposure with Cloud Infrastructure, Networking & Security (AWS)
• Experience leading large-scale IT projects and digital transformation initiatives.
• Strong leadership, communication, and decision-making skills.
• Certifications such as PMP, ITIL, CISSP, or CISM are a plus
  

Desired Behaviours

• Strategic Mindset- See ahead to future possibilities and translating them into breakthrough strategies
• Team Leadership
• Lead, mentor, and manage IT staff, fostering a collaborative and high-performance work environment.
• Define roles, responsibilities, and expectations for team members while overseeing their training and development.
• Collaborate with HR on recruitment, retention, and performance management of IT personnel.
• Receptive to change – Flexible, seeks and adopts improved approaches and processes.
• Initiates action – Results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
• Technically proficient – Solid familiarity with tasks and responsibilities.
• Communicates ideas – Strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.
• Works collaboratively – Shares information, fosters teamwork and contributes to positive work environment where people want to come to work.
• Display ethical character and competence – Acts with integrity and intent and accountable for own actions, behaves per the values. Act as a good citizen of Naviga.