Manager Strategy Operations

Company Description

myHQ by ANAROCK is a flexible workspace platform that provides on-demand office solutions, a large network of coworking spaces, and managed office spaces across India. It is powered by ANAROCK, a major real estate firm, and functions as a marketplace for individuals and businesses to find and book workspaces, with services ranging from booking meeting rooms to securing dedicated office spaces. 

Role Description

process excellence, operational efficiency, problem-solving, and business strategy execution

This is a high-ownership role with direct business impact.

Responsibilities:

• Manage end-to-end Virtual Office operations, including documentation, verification, activation, and compliance.
• Ensure

  100% accuracy

  in KYC validation, agreement creation, address proof issuance, and invoicing workflows.
• Maintain SLAs for VO onboarding and turnaround time.
• Identify gaps in existing VO processes and build scalable SOPs.
• Standardise workflows across city teams to ensure consistency.
• Drive automation opportunities with product and tech teams.
• Support leadership in designing quarterly VO strategies—pricing, city expansion, customer segmentation, and GTM improvements.
• Conduct periodic data analysis to evaluate performance, funnel health, utilisation, customer trends, and operational bottlenecks.
• Prepare city-level and central-level reporting dashboards.
• Work closely with

  Sales, Finance, Customer Support, Legal, and Product

  to ensure a seamless customer experience.
• Coordinate with channel partners, property owners, and external stakeholders where required.
• Ensure high customer satisfaction by resolving escalations with speed and accuracy.
• Build mechanisms to proactively identify potential customer issues.
• Track NPS/C-SAT and drive improvement actions.
• Ensure all VO compliances (GST, KYC, address validation, agreement formats, etc.) are strictly met.
• Maintain accurate, audit-ready documentation.
• Conduct RCA (Root Cause Analysis) for failures, drops, and escalations.
• Suggest actionable solutions and track implementation outcomes.
• Support pilot launches for new VO initiatives.

Qualifications

• 2–5 years of experience in

  operations, business strategy, program management, or similar roles

  —preferably in startups, real estate, co-working, e-commerce, or B2B/B2C SaaS.
• Strong analytical abilities; comfort with Excel/Sheets, dashboards, and data-driven decision-making.
• Excellent communication and stakeholder management skills.
• High ownership, problem-solving ability, and bias for action.
• Ability to work cross-functionally and manage multiple workflows simultaneously.
• Strong discipline and process orientation.
• People from Tier 1 institutes would be preferred.