The Opportunity
We are looking for a seasoned and strategic Manager of People Operations to lead the regional People Ops function across the Asia Pacific and Japan (APJ) region. You will play a pivotal role in delivering a seamless and scalable employee experience, ensuring operational excellence, and driving process improvement and compliance across multiple countries. You will manage a team of HR professionals and collaborate closely with key stakeholders across Legal, Finance, IT, Talent Acquisition, Total Rewards, and Employee Relations.
Key Responsibilities:
Operational Leadership
- Lead the day-to-day People Operations for APJ, including employee lifecycle processes (onboarding, offboarding, transfers, contract changes, etc.).
- Ensure timely and accurate HR data management, payroll input, and reporting.
- Drive consistency and compliance across multiple countries, aligning with local labor laws and global standards.
- Own and continuously improve core HR processes, systems, and service delivery in the region.
- Work with COE to align on scope of new processes to be transitioned to People Ops or shared services for ownership and track metrics for new processes as appropriate
- Drive process and automation opportunities and improvements
- Analyse ticketing and trends to provide best practice recommendations
- Cross-Functional Collaboration
- Partner with global People Operations leadership to implement scalable processes and systems.
- Work closely with local HR Business Partners, Legal, and Compliance teams to address employment law issues, audits, and policy development.
- Liaise with the Compensation, Benefits, Payroll, Finance, and HRIS teams to ensure accurate and efficient support across functions
Project Management & Change Enablement
- Lead or support the implementation of regional and global HR projects, including system rollouts (e.g., Workday), policy harmonization, M&A integration, and process automation.
- Act as a change leader for People Ops initiatives, supporting regional communication and adoption.
- Compliance & Risk Management
- Ensure all employee records, contracts, and documentation are complete, secure, and legally compliant across jurisdictions.
- Monitor and implement regulatory changes that impact HR operations across APJ.
Team Management
- Manage, coach, and develop a regional People Ops team across APJ.
- Set clear goals, establish priorities, and foster a high-performance culture within the team.
Required Qualifications:
- 6-8 years of experience in People Operations or HR Services, with at least 3 years in a regional leadership capacity across APJ.
- Background in high-growth, global technology companies
- Proven experience managing large-scale employee case management processes (e.g., employee inquiries, policy clarifications, complex transactions), ideally using tools like ServiceNow, Zendesk.
- Deep understanding of Workday HCM, including strong hands-on experience in managing core modules such as Business Processes, Staffing, Absence, Compensation, and Employee Data Management.
- Demonstrated ability to manage complex HR transactions and escalations across multiple jurisdictions, ensuring compliance and consistency in handling sensitive matters.
- Strong knowledge of APJ employment laws, with the ability to translate legal and compliance requirements into scalable processes.
- Ability to drive continuous process improvement in a shared services or centralized HR operations model.
- Strong stakeholder management and communication skills, with the ability to influence across functions and geographies.
Preferred Qualifications:
- Experience implementing or optimizing case management, Knowledge Base, and Service Delivery tools within a global organization.
- Familiarity with case categorization, SLAs, escalation frameworks, and reporting/analytics within an HR case management context.
- Experience building or scaling a tiered HR support model, integrating self-service, knowledge articles, and ticketing systems.
