Who we are?
Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.Please visit and follow Johnson Controls LinkedIn for recent exciting activities.
Why JCI:
https://www.youtube.com/watch?v=nrbigjbpxkg
Asia-Pacific LinkedIn:
https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all
Career:
The Power Behind Your Mission
OpenBlue:
This is How a Space Comes Alive
How will you do it?
Supervise the function of Customer Billing Disputes Management teams in day to day operations.Perform people manager responsibilities in timely manner incl. performance management.Drive people engagement and learning & development plan for people.
- Lead and drive discussions with business stakeholders across JCI functions & customers to address aged/ recurring/ escalated Disputes.
Drive root cause analysis (5-WHYs etc) to identify top dispute trends incl. causes/ contributing areas to establish preventive measures.Bring in continuous improvements to the Business KPIs via implementing a robust governance model (i.e. quality audits, KPI reporting, performance management, stakeholder feedback and active KPI metrics management).Plan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics.Alignment to strategic direction set by senior management when establishing near-term goalsPlan, direct, coordinate and oversee operations activities, ensuring development and implementation of efficient operations and cost optimized solutions to exceed operational goals.Develop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive managementEnsure regulatory requirements and Johnson Controls Internal Controls, Policies and Procedures are followed.Lead through transitions and increase organizational performance driving and embedding many competing initiatives.
What we look for?
Bachelor’s/Master’s degree in Accounting, Finance or Business Administration.Continuous improvement training (e.g., LEAN / Six Sigma) desirable2+ years of People management experience mandatory.5+ years of experience in Billing & Disputes/ Deductions domain in a Global Environment. Overall 9+ years of experience in O2C domain.Continuous Improvement mindset.Demonstrated ability to manage large teams and highly adept at building resiliency within them.Possess a strong customer service acumen.Self-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes.Excellent verbal and written communication skills.Managed stakeholders with extensive experience working in a diversified industry environment.Experience working in a Shared Service EnvironmentManaged 10+ team members across the full spectrum of Order to CashAbility to work across diverse cultures and backgrounds
What We Offer
We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents
Diversity & Inclusion
Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.
