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Johnson Controls
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Manager- OTC Billing Dispute

Manager- OTC Billing Dispute

Johnson Controls

9 - 14 years

10 - 12 Lacs

Gurugram

Posted:2 days ago| Platform:

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Skills Required

Career development Performance management Analytical Diversity and Inclusion Billing Customer service Management Continuous improvement Operations OTC

Work Mode

Work from Office

Job Type

Full Time

Job Description

Supervise the function of Customer Billing Disputes Management teams in day to day operations.

Perform people manager responsibilities in timely manner incl. performance management.

Drive people engagement and learning & development plan for people.

Lead and drive discussions with business stakeholders across JCI functions & customers to address aged/ recurring/ escalated Disputes.

Drive root cause analysis (5-WHYs etc ) to identify top dispute trends incl. causes/ contributing areas to establish preventive measures.

Bring in continuous improvements to the Business KPIs via implementing a robust governance model ( i. e. quality audits, KPI reporting, performance management, stakeholder feedback and active KPI metrics management).

Plan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics.

Alignment to strategic direction set by senior management when establishing near-term goals

Plan, direct, coordinate and oversee operations activities, ensuring development and implementation of efficient operations and cost optimized solutions to exceed operational goals.

Develop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management

Ensure regulatory requirements and Johnson Controls Internal Controls, Policies and Procedures are followed.

Lead through transitions and increase organizational performance driving and embedding many competing initiatives.

What we look for

Bachelor s/Master s degree in Accounting, Finance or Business Administration.

Continuous improvement training (e. g. , LEAN / Six Sigma) desirable

2+ years of People management experience mandatory.

5+ years of experience in Billing & Disputes/ Deductions domain in a Global Environment. Overall 9+ years of experience in O2C domain.

Continuous Improvement mindset.

Demonstrated ability to manage large teams and highly adept at building resiliency within them.

Possess a strong customer service acumen.

Self-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes.

Excellent verbal and written communication skills.

Managed stakeholders with extensive experience working in a diversified industry environment.

Experience working in a Shared Service Environment

Managed 10+ team members across the full spectrum of Order to Cash

Ability to work across diverse cultures and backgrounds

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Johnson Controls

Automated Controls, Building Technologies, Energy Solutions

Milwaukee

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Manager- OTC Billing Dispute