Manager - Online Tutoring (SAT/IB/IGCSE)

About CollegePass

CollegePass is a leading Ivy League admissions consulting and tutoring firm, working with high school students globally to build exceptional academic and extracurricular profiles. We believe in combining world-class instruction with individualized support to help students succeed across standardized tests, school curricula, and global university admissions.

Role Overview

Manager for our Online Tutoring vertical

Key Responsibilities1. Tutoring Operations Management

• Coordinate daily operations of online tutoring across SAT, IB, and IGCSE subjects.
• Manage the scheduling and delivery of live classes, workshops, and 1:1 tutoring sessions.
• Ensure timely availability of recordings, assessments, and feedback to students.

2. Team Leadership & Tutor Performance

• Lead, onboard, train, and evaluate a team of subject-matter expert tutors.
• Monitor class quality through reviews, feedback, and performance metrics.
• Create and implement SOPs for teaching delivery, student engagement, and query resolution.

3. Curriculum Oversight

• Collaborate with curriculum leads to update and refine SAT, IB, and IGCSE content.
• Ensure alignment with assessment frameworks, exam patterns, and pedagogical best practices.
• Contribute to high-quality lesson planning and resource creation.

4. Student Experience & Academic Success

• Track student progress using dashboards, test reports, and tutor inputs.
• Drive proactive academic interventions for underperforming students.
• Maintain high NPS scores and parent satisfaction through personalized support.

5. Cross-Functional Collaboration

• Coordinate with Sales, Marketing, Tech, and Customer Success teams to ensure smooth onboarding and support for tutoring clients.
• Contribute data and insights to optimize student lifecycle outcomes.

Preferred QualificationsAcademic & Professional

• Bachelor’s or Master’s degree in Education, Business, or relevant discipline.
• At least 3–5 years of experience managing academic programs, tutoring operations, or EdTech platforms.
• Prior experience working with SAT, IB (MYP/DP), or IGCSE formats is

  mandatory

  .

Skills

• Strong leadership, communication, and project management capabilities.
• Familiarity with academic management platforms (e.g., Zoom, LMS tools, Google Workspace).
• Data-driven mindset with a sharp eye for performance metrics and KPIs.

Nice to Have

• Previous tutoring or test prep experience.
• Familiarity with US/UK university admissions.
• Comfort with fast-paced, startup-like environments.

Key Performance Indicators (KPIs)

• Student satisfaction (CSAT/NPS)
• Tutor retention and performance improvement
• Learning outcomes (mock test scores, completion rates)
• Operational efficiency (class fill rates, session timeliness)
• Revenue contribution from tutoring upsell/cross-sell support

Compensation

• Competitive salary with performance-based bonuses.
• Opportunity for rapid career growth in a fast-scaling education business.

Work Schedule

• Full-time, 6-day work week (Monday

  to Saturday

  ).
• Core working hours: 11 AM to 8 PM IST, Saturdays - 10 AM - 7 PM IST