Academic Operations Manager – Tutoring Services

Role Overview: We are seeking a proactive and detail-oriented Academic Operations Manager to oversee our tutoring services. This role encompasses managing tutor recruitment, ensuring high-quality student services, and implementing effective feedback mechanisms. The ideal candidate will have a strong background in educational operations and a passion for enhancing student learning experiences. Key Responsibilities: 1. Tutor Recruitment & Management Hiring & Onboarding: Develop and execute strategies to recruit qualified tutors across various subjects and curricula (e.g., IB, IGCSE, AP, SAT). Training & Development: Implement training programs to ensure tutors deliver high-quality instruction. Performance Monitoring: Regularly assess tutor performance and provide constructive feedback. 2. Student Services & Scheduling Session Coordination: Match students with appropriate tutors based on subject needs and learning styles. Scheduling: Manage and optimize tutoring schedules to ensure timely and effective sessions. Issue Resolution: Address and resolve any scheduling conflicts or student concerns promptly. 3. Quality Assurance & Feedback Feedback Collection: Gather regular feedback from students and parents to assess satisfaction and areas for improvement. Quality Audits: Conduct periodic reviews of tutoring sessions to ensure adherence to quality standards. Continuous Improvement: Implement changes based on feedback to enhance service quality. 4. Operational Efficiency Process Optimization: Identify and implement process improvements to enhance operational efficiency. Data Management: Maintain accurate records of tutor assignments, student progress, and feedback. Reporting: Prepare regular reports on operational metrics and performance indicators. Qualifications: Education: Bachelor’s degree in Education, Business Administration, or a related field. A Master’s degree is a plus. Experience: Minimum of 3 years in academic operations, tutoring services, or a related field. Skills: Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Proficiency in using scheduling and CRM tools. Ability to analyze data and implement improvements. Preferred Attributes: Experience with international curricula (IB, IGCSE, AP, SAT). Familiarity with educational technologies and platforms. Demonstrated ability to lead and motivate a team. Show more Show less