Tutoring Operations Associate

About CollegePass

IB, IGCSE, and SAT tutoring

Role Summary

Tutoring Operations Associate

Key Responsibilities

Scheduling & Coordination

• Manage scheduling of tutoring sessions across time zones for multiple students
• Coordinate between parents, students, and tutors for new enrollments and changes
• Ensure session reminders and rescheduling requests are handled within SLAs

Operations & Tracking

• Maintain and update session logs, tutor assignments, and subject pairings using internal tools and Google Sheets
• Monitor tutor attendance and flag any discrepancies or issues
• Ensure timely invoicing, tutor payouts, and adherence to service level agreements

Client & Tutor Support

• Act as the point of contact for parents for session queries or escalations
• Regularly follow up with parents/students for session feedback and academic progress
• Onboard new tutors and ensure they understand expectations, tools, and protocols

Performance Management

• Assist in tracking tutor ratings, student performance, and attendance reports
• Flag underperformance or dropout risk to advising/sales teams
• Collaborate with academic leads to support quality control and training initiatives

Ideal Candidate Profile

• Based in Gurgaon and comfortable with hybrid work:

  Tue–Fri WFH, Saturdays in office

• 1–3 years of experience in academic coordination, EdTech, or service operations
• Strong communication skills — able to handle parents, tutors, and team updates professionally
• Fluent in English; bonus if fluent in Hindi or a regional language
• Strong with spreadsheets, task tracking tools (e.g., Google Sheets, Notion, Trello), and basic CRM usage
• Highly organized, deadline-oriented, and proactive with problem-solving
• Comfortable working in a fast-paced, startup environment with shifting priorities

What We Offer

• Competitive compensation with quarterly performance-linked bonuses
• Fast-tracked growth into Tutoring Lead or Manager roles
• A mission-driven team focused on delivering academic excellence
• Access to top-tier tutors, advisors, and admissions mentors
• Opportunity to shape the future of personalized education at scale