Manager - Learning and Operations

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ABOUT THE ROLE

We are seeking a highly dynamic and tech-savvy Executive Assistant to support our Senior Vice President of Learning and Operations in driving training delivery excellence, operational efficiency, and client success. This role requires a unique blend of technical aptitude, exceptional communication skills, and proactive problem-solving abilities. The ideal candidate will serve as a strategic partner to the SVP, managing operational workflows and cross-functional coordination with minimal supervision. 

KEY RESPONSIBILITIES

Executive Support & Coordination

• Provide comprehensive executive support to the SVP - Learning and Operations, managing calendars, scheduling meetings with clients, partners, trainers, and internal teams 
• Prepare briefing materials, reports, and presentations for client reviews, operational meetings, and leadership discussions 
• Act as the primary liaison between the SVP and training teams, delivery managers, content developers, and client stakeholders 
• Coordinate logistics for training programs, client visits, and operational reviews across multiple locations and time zones 

Documentation & Reporting

• Prepare weekly and monthly status reports on training delivery, learner progress, and operational performance 
• Develop and implement efficient tracking systems for commitments, action items, and follow-ups 
• Generate analytics and insights from learning platform data to support decision-making 

Cross-Functional Collaboration

• Coordinate with Sales teams on client requirements, training proposals, and engagement scope 
• Collaborate with Content Development teams on curriculum updates and new technology additions 

REQUIRED QUALIFICATIONS

Education & Experience

• Bachelor's degree in Computer Science, Information Technology. An MBA will be an added advantage 
• Minimum 3-5 years of experience in operations, program management, learning administration, or executive assistance in technology/training organizations 
• Understanding of software technologies, programming concepts, and enterprise training ecosystems 

Technical Skills

• Strong technical aptitude with the ability to understand technologies like Java, Python, Cloud, AI/ML, Data Science, DevOps, etc. 
• Expert-level skills in the Microsoft Office Suite 
• Basic understanding of cloud platforms (AWS, Azure, GCP) and development environments 

Core Competencies

• Exceptional Communication:

   Outstanding written and verbal communication skills with the ability to interact confidently with clients, trainers, technical teams, and senior leadership 

• Dynamic & Agile:

   Quick thinker who can adapt to changing priorities, handle emergencies, and resolve issues on their feet 

• Interpersonal Excellence:

   Natural relationship builder with strong emotional intelligence, ability to manage diverse stakeholder expectations, and professional demeanor 

• Proactive & Anticipatory:

   Self-starter who anticipates operational needs, identifies bottlenecks, and takes initiative to streamline processes 

• Detail-Oriented:

   Meticulous attention to detail in scheduling, documentation, reporting, and quality assurance 

• Operational Mindset:

   Strong understanding of processes, workflows, and systems with the ability to optimize for efficiency 

Personal Attributes

• Resourceful problem-solver who thrives in fast-paced training delivery environments 
• Highly organized with exceptional multitasking and prioritization abilities 
• Collaborative team player who can coordinate across multiple functions 
• Passion for learning, technology, and enabling others to succeed 
• Growth mindset with continuous improvement orientation 

WHAT WE OFFER

• Opportunity to work at the intersection of technology and education, directly impacting learner success 
• Exposure to cutting-edge technologies and continuous learning opportunities 
• Collaborative culture built on quality, commitment, and integrity 
• Direct interaction with senior leadership and strategic decision-making 
• Professional growth in operations and learning delivery 
• Competitive compensation package 
• Health insurance for self, family, and parents 

REPORTING STRUCTURE

This position reports directly to the Senior Vice President - Learning and Operations and works closely with Training Delivery Managers, Content Development Teams, Client Success Managers, and Operations Teams. 

HOW TO APPLY

Send applications to: lidwinc@teknoturf.com 

Note: Professionals who have been on a break can also be considered