Position : Manager, End User Computing (EUC)
Location : Pune
:Northern Trust is seeking a well-versed manager with experience in supporting Windows and OSX technologies to join the End User Computing area within the Digital Workplace Technology organization. The ideal candidate is an expert IT end user computing who has proven experience of managing a team of professionals, subject matter experts along with designing, developing, integrating/implementing, and maintaining standards for an end user delivery model with a thorough understanding of the supporting technologies
.
As a Manager within the Digital Workplace Technology team, this role contributes to the EUC Engineering / Operations team management along with development and enhancement on digital workspace solutions that enable our on-site and remote workforce not just for the Windows and Apple platform, but for end user computing as a whol
e.Responsibilit
- iesOversite of End User Computing team which includes the management
- of:Laptops and Deskt
- opsMobile Devices (android and iPho
- ne)JAMF for
- MACEnsure security controls are effectively mana
- gedEnsure patching and vulnerability complia
- nceKnowledge & experience in modern endpoint managem
- entIntune and SCCM knowle
- dgeEnsure effective oversite of Certification and Packaging of applicati
- onsImaging experie
- nceExperience leading a team of engineers and Managed Services operations to work collaboratively to support 31,000 end us
- ersStrong leadership and team-building skills, including the ability to interact with executive leadership t
- eamStrong communication skills with global & diverse audiences - Strong critical thinking and analytical ski
- llsM365, W365, and Citrix knowle
- dgeArchitecting, deploying and supporting Microsoft Modern Management platforms which includes Intune, SCCM, Cloud Management Gateway, Windows Autopilot, Co-management, MEM and Azure Portal as well as MDM for the MAC/OSX infrastructure integrated between Jamf and Microsoft Intu
- ne.Ensures the highest level of security and availability of associated systems, applications and infrastructure through alignment to STIG/CIS guidelines, maintaining practices/processes for monitoring, alerting and remediating noncompliance and/or vulnerabilities, identifying trends and assess opportunities to improve capabilities, processes, and execution in order to meet changing needs and requirements of a vigorous enterprise support mod
- el.Manage evaluation, installation, integration, testing and performance monitoring of the infrastructure and related software products in support of a multi-client, multi-vendor systems software/hardware environment (i.e., laptops, desktops, iMacs, MacBook's, Mac Pro lapto
- ps)Provides technical analysis of requirements necessary for the protection of all information processed, stored, or transmitted by syste
- ms.Apply expertise across all aspects of the end user service design framework to deliver a superior experience that is scalable, sustainable, supportable and aligned to future st
- ateEnsure compliance for controls, standards, device posture, MFA, detailed infrastructure solutions/repeatable patterns (build-kits) for non-production and production environments, transitioning knowledge to infrastructure operations, and other various levels of global technical suppo
- rt.May act as Project Leader and/or serve as an expert resource/point of contact within the group for partner, committee or management interacti
onsRequired Skills/Qualificat
- ionsBachelor's Degree or higher in relevant field or equivalent work experience is prefer
- red.Related technology certifications a plus: e.g. ITIL certifications, engineering certificat
ionsPreferred Industry experience of 18+ years in EUC, People managem
- ent.Infrastructure design, architecture, setup, implementation, transition and maintenance of on-prem, cloud and hybrid cloud enterprise infrastructure and support model implementations on related platf
- ormsManagement points/Site servers, Distribution points, WSUS and patch management via
- SCCMMicrosoft Endpoint Management - Responsible for device management, maintaining the Intune/Autopilot environment OSD creation/maintenance, application packaging/deployment, Windows patching, hardware specs, device management, policy creation/m
- gmt,Autopilot, Co-management, Conditional Access, device policies, and supporting technologies, e.g. AD/GPO/Azure cloud integration, authentication, LAN, WAN, voice network environments, routing protocols, various technology architectures including TCP/IP, DHCP, DNS, LAN, WAN, Wireless, VPN, peripherals, packaging, Powershell/ ZSH / Bash scripting,
- etc.Azure Active Directory and Office 365, Security (LAPS, Bitlocker, Windows Hello for Business, Certificate 802
- .1X)Apple device management and compliance, software alternatives, and related technologies/components including but not limited to Apple Business Manager, DEP, VPP, Apple Configurator, MySQL, VMware & Windows ser
- ver.M365 Security Products (Microsoft Defender ATP, MDAV, Azure
- RMS)Microsoft Windows 10 Security and Management (Bitlocker, MBAM, DeviceGuard, Credential Gu
- ard)end point conferencing platforms like Microsoft Teams, Cisco Jaber, Cisco WebEx and
- ZoomGlobal technology experience working with various towers and t
- eamsExperience with maturing operations and engineering processes, documentation, monitoring capabilities and queue work
- flowITSM model (Service Now integrations a p
- lus)A self-starter with a passion for technology, teamwork, overcoming challenges, prioritization, problem solving, diagnosis/troubleshooting & providing exceptional customer ser
- viceStrong adaptation skills including the ability to communication at all levels, analytical ability, strong judgment and management skills, and the ability to work effectively with partners, vendors, IT and operational lead
ers.
