Manager

Job Title: Back Office ManagerJob SummaryThe Back Office Manager oversees the administrative and support operations that enable the front office and core business teams to function efficiently. This role ensures smooth handling of data management, record keeping, compliance, reporting, and process optimization. The manager supervises back-office staff, coordinates with other departments, and implements systems to enhance productivity and accuracy. Key ResponsibilitiesOperations Management: Oversee daily back-office activities including data entry, documentation, reporting, and administrative support. Process Improvement: Streamline workflows and implement systems to improve accuracy, efficiency, and cost-effectiveness. Team Leadership: Recruit, train, and supervise back-office staff; assign tasks and evaluate performance. Compliance & Recordkeeping: Maintain up-to-date records and ensure compliance with company policies, financial standards, and legal requirements. Reporting: Prepare operational and financial reports for management review. Coordination: Collaborate with front-office, finance, HR, and IT departments to ensure seamless operations. Technology Management: Oversee software tools and systems used for administrative and financial operations. Customer Support Assistance: Support the customer service team with back-end documentation and resolution tracking when required. Budgeting & Resource Management: Monitor office budgets, vendor contracts, and procurement activities. Confidentiality: Handle sensitive company and client data securely and professionally. Required QualificationsBachelor’s degree in Business Administration, Management, Accounting, or a related field. Proven experience (3–5 years) in a back-office, administrative, or operations management role. Strong organizational, analytical, and problem-solving skills. Excellent communication and leadership abilities. Proficiency in office management software (MS Office, ERP systems, CRM tools). Knowledge of financial and compliance procedures is a plus. Preferred SkillsExperience with process automation tools and microsoft excell knowledge. Understanding of data privacy and cybersecurity practices. Strong attention to detail and multitasking abilities. Ability to work under pressure and meet deadlines.