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Manager - Field Operations

Manager - Field Operations

Novartis India

5 years

0 Lacs

hyderabad telangana india

Posted:6 days ago| Platform:

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Skills Required

design optimization planning data engagement strategy drive deployment marketing analytics management integrity monitoring power reporting leadership support compliance governance controls statistics engineering etl visualization storytelling excel powerpoint sql dashboard usability

Work Mode

On-site

Job Type

Full Time

Job Description

Summary

Lead the design, execution, and optimization of call plans for the field force using call planning tools. This role is pivotal in aligning strategic business objectives with data-driven insights, ensuring effective customer engagement and resource allocation across therapeutic areas.

About The Role

Job Title: Manager (Field Excellence Operations)

Location:

Hyderabad

Key Accountabilities

Call Plan Strategy & Execution: Drive the implementation and refinement of call plans using call planning tool and stakeholder inputs. Prepare timelines and ensure alignment with brand strategy and field force deployment goals
Stakeholder Engagement: Collaborate with cross-functional teams including Sales, Marketing, IT, and Data Science to translate business needs into actionable analytics solutions
Tool & Platform Management: Oversee the use of platforms like ZAIDYN for call planning, ensuring data integrity, timely updates, and effective utilisation by field team
Performance Monitoring: Track and analyse field force performance against call plan targets. Identify anomalies, gaps, and optimisation opportunities using tools like Power BI or Excel
Reporting & Insights: Deliver clear, compelling insights through dashboards and presentations to senior leadership. Support strategic decision-making with robust data narratives
Compliance & Governance: Ensure adherence to internal controls, data governance standards, and compliance frameworks

Education

Experience & Qualifications

Advanced degree in Business Analytics, Statistics, Engineering, Life Sciences, or related field

Experience

5+ years in pharmaceutical analytics, with 2+ years in SFE domain
Proven experience in call planning, field force strategy, and omnichannel engagement.
Hands-on expertise with ETL tools, data visualization tools, Javelin, ZAIDYN, and commercial databases

Skills

Strong analytical and storytelling capabilities.
Proficiency in Excel, PowerPoint, SQL, and dashboard tools.
Ability to manage multiple projects and priorities independently and collaboratively.

Key Performance Indicators (KPIs)

Accuracy and timeliness of call plan delivery and updates.
Field force adoption and engagement with call plans.
% of targets added, deleted, or modified during refinement cycles
Impact of call plans on customer engagement and sales performance.
Quality and usability of dashboards and reporting tools.
Stakeholder satisfaction and feedback on analytics support.

Why Novartis:

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network:

Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards:

Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

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Manager - Field Operations

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Summary

About The Role

Job Title: Manager (Field Excellence Operations)

Location:

Key Accountabilities

Education

Experience & Qualifications

Experience

Skills

Key Performance Indicators (KPIs)

Why Novartis:

Join our Novartis Network:

Benefits and Rewards:

More Jobs at Novartis India