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Manager - Field Operations

Manager - Field Operations

NOVARTIS

5 - 10 years

7 - 12 Lacs

hyderabad

Posted:2 hours ago| Platform:

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Skills Required

field operations operations manager business analytics analytical pharma life sciences data integrity customer engagement analytics sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead the design, execution, and optimization of call plans for the field force using call planning tools. This role is pivotal in aligning strategic business objectives with data-driven insights, ensuring effective customer engagement and resource allocation across therapeutic areas.

About the Role

Job Title Manager (Field Excellence Operations)

Location Hyderabad

Key Accountabilities

Call Plan Strategy & Execution Drive the implementation and refinement of call plans using call planning tool and stakeholder inputs. Prepare timelines and ensure alignment with brand strategy and field force deployment goals
Stakeholder Engagement Collaborate with cross-functional teams including Sales, Marketing, IT, and Data Science to translate business needs into actionable analytics solutions
Tool & Platform Management Oversee the use of platforms like ZAIDYN for call planning, ensuring data integrity, timely updates, and effective utilisation by field team
Performance Monitoring Track and analyse field force performance against call plan targets. Identify anomalies, gaps, and optimisation opportunities using tools like Power BI or Excel
Reporting & Insights Deliver clear, compelling insights through dashboards and presentations to senior leadership. Support strategic decision-making with robust data narratives
Compliance & Governance Ensure adherence to internal controls, data governance standards, and compliance frameworks

Experience & Qualifications

Education

Advanced degree in Business Analytics, Statistics, Engineering, Life Sciences, or related field

Experience

5+ years in pharmaceutical analytics, with 2+ years in SFE domain
Proven experience in call planning, field force strategy, and omnichannel engagement.
Hands-on expertise with ETL tools, data visualization tools, Javelin, ZAIDYN, and commercial databases

Skills

Strong analytical and storytelling capabilities.
Proficiency in Excel, PowerPoint, SQL, and dashboard tools.
Ability to manage multiple projects and priorities independently and collaboratively.

Key Performance Indicators (KPIs)

Accuracy and timeliness of call plan delivery and updates.
Field force adoption and engagement with call plans.
% of targets added, deleted, or modified during refinement cycles
Impact of call plans on customer engagement and sales performance.
Quality and usability of dashboards and reporting tools.
Stakeholder satisfaction and feedback on analytics support.

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