Manager - Field Operations

Job Title: Manager (Field Excellence Operations)

Location: Hyderabad

Key Accountabilities

• Call Plan Strategy & Execution: Drive the implementation and refinement of call plans using call planning tool and stakeholder inputs. Prepare timelines and ensure alignment with brand strategy and field force deployment goals
• Stakeholder Engagement: Collaborate with cross-functional teams including Sales, Marketing, IT, and Data Science to translate business needs into actionable analytics solutions
• Tool & Platform Management: Oversee the use of platforms like ZAIDYN for call planning, ensuring data integrity, timely updates, and effective utilisation by field team
• Performance Monitoring: Track and analyse field force performance against call plan targets. Identify anomalies, gaps, and optimisation opportunities using tools like Power BI or Excel
• Reporting & Insights: Deliver clear, compelling insights through dashboards and presentations to senior leadership. Support strategic decision-making with robust data narratives
• Compliance & Governance: Ensure adherence to internal controls, data governance standards, and compliance frameworks

Experience & Qualifications

Education:

• Advanced degree in Business Analytics, Statistics, Engineering, Life Sciences, or related field

Experience:

• 5+ years in pharmaceutical analytics, with 2+ years in SFE domain
• Proven experience in call planning, field force strategy, and omnichannel engagement.
• Hands-on expertise with ETL tools, data visualization tools, Javelin, ZAIDYN, and commercial databases

Skills:

• Strong analytical and storytelling capabilities.
• Proficiency in Excel, PowerPoint, SQL, and dashboard tools.
• Ability to manage multiple projects and priorities independently and collaboratively.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of call plan delivery and updates.
• Field force adoption and engagement with call plans.
• % of targets added, deleted, or modified during refinement cycles
• Impact of call plans on customer engagement and sales performance.
• Quality and usability of dashboards and reporting tools.
• Stakeholder satisfaction and feedback on analytics support.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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