Manager, Facilities

Procurement & Vendor Management

• Ensure compliance with company standards in the invoicing process.

• Identify, evaluate, and onboard top-tier local vendors for site-specific products and services.

• Negotiate pricing, discounts, and terms with vendors for cost optimization.

• Review and finalize contract proposals to ensure alignment with business goals.

• Justify all expenditure requests before approval for local operations.

• Collaborate with internal stakeholders to review vendor quotes and proposals.

• Create purchase orders (POs), track shipments, and confirm receipt of goods in the correct quantity and condition before releasing payments.

• Resolve vendor disputes and coordinate solutions efficiently.

Facilities Maintenance

• Maintain local facilities in optimal working condition at all times.

• Identify facility-related issues and coordinate repairs and improvements with internal teams.

• Implement cost-saving measures for site operations and present them for approval.

Operational Support

• Coordinate employee transportation programs, ensuring accurate payroll deductions and seamless coordination.

• Identify and recommend housing options, manage lease contracts, and track deposits for timely retrieval.

• Host client visits, including site tours and operational model presentations.

• Translate necessary documents into English.

Finance & Reporting

• Process vendor invoices and manage accounts payable.

• Manage weekly payment cycles and track expenses to detect and explain variances.

• Prepare concise reports for leadership on operational costs and savings initiatives.

New Site Setup & Multi-City Operations

• Lead the setup of new office sites, ensuring timely and efficient execution.

• Manage multi-city facilities, maintaining operational consistency and cost-effectiveness.

Ad-hoc Projects

• Execute special projects assigned by leadership within set deadlines.

• 
  Education: Bachelor’s degree in Administration, Finance, or a related field.

• Experience:

o 12-15 years proven experience in admin , facilities management, vendor management, and logistics, ideally in a BPO/operations setting.

o Hands-on experience in setting up and managing facilities across multiple locations.

• Skills:

o Strong negotiation and vendor management skills, including dealing with small, medium, and large-scale vendors.

o Proficient in MS Office tools, email communication, and typing.

o Excellent English communication skills (written and verbal), including active listening.

o Ability to multitask and meet tight deadlines under pressure.

o Strong judgment and decision-making skills.

• Preferred Background: Retired armed forces personnel are strongly encouraged to apply for their operational discipline and crisis management expertise.

• Work Flexibility:

o Comfortable with night shifts and working from the office.

o Willingness to travel as necessary for multi-city site management.

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

The Facilities Admin Manager will oversee vendor and contract management, drive cost-saving initiatives, efficiently manage operational and maintenance needs, and support the setup and smooth functioning of multiple sites, with the primary focus on the Bengaluru location. This role demands strong procurement, negotiation, and facilities management expertise, with an added preference for candidates with a retired armed forces background for their discipline, crisis management, and operational rigor.

The ideal candidate should be experienced in running operations within both OPEX and CAPEX models, possess familiarity with vendor ecosystems of all scales (small, medium, and large), and be comfortable working night shifts, traveling, and managing multi-city operations.