We are seeking a Lead Product Manager to drive the product roadmap and strategy for our enterprise Observability Platform , with a strong focus on engaging and aligning priorities with our customers, technology partners, field, UX, and engineering teams. This role is critical in shaping the next-generation observability experience, enabling comprehensive, actionable insights and monitoring capabilities across cloud, on-premises, and hybrid Citrix infrastructure configurations . As the product lead for our Observability Platform, you will define the vision and lead cross-functional collaboration with engineering, UX, customers, technology partners, and field teams to deliver high-impact observability solutions that align with enterprise requirements and future trends in cloud and workspace delivery. Job Description/Responsibilities: Lead the product roadmap and strategy for our Observability Platform , enabling consistent monitoring, logging, and tracing capabilities across cloud, on-premises, and hybrid deployments . . Work closely with engineering, design, and quality teams to define requirements, manage prioritization, and ensure timely execution of observability features. Collaborate with customer success, sales engineering, and marketing to drive adoption, evangelize capabilities, and capture feedback on observability needs. Track market developments, conduct competitive analysis, and incorporate insights into strategic planning for observability tools and practices. Influence observability adoption and innovation across enterprise segments by aligning with modern monitoring, AIOps, and distributed tracing trends. Define and track product success metrics; leverage telemetry, customer feedback, and incident data for continuous improvement of the observability platform. Qualifications & Experience: 7+ years of experience in Product Management (or equivalent) in enterprise software, cloud platforms, or observability solutions. A University degree is mandatory (BE or B Tech preferred) and minimum 8 years of prior relevant experience; or Masters degree (MBA) with 6 years; or PhD with 3 years of experience. Experience working with observability platforms, monitoring solutions, or distributed tracing systems is highly desirable. Strong understanding of modern observability practices and monitoring technologies across cloud, on-premises, and hybrid environments . Proven ability to lead cross-functional teams and manage complex stakeholder relationships. Strong analytical mindset with experience in data-driven decision-making. Excellent communication and stakeholder management skills. Preferred Skills: Prior experience working with observability vendors like Datadog, New Relic, Dynatrace, or similar technology partners. Familiarity with OpenTelemetry, distributed tracing, log aggregation, and metrics collection pipelines. Deep customer empathy and the ability to translate technical monitoring needs into strategic product decisions. Experience launching observability solutions at scale in B2B enterprise environments.

Job Title: Support Engineer (IC2) - TIBCO Data Virtualization Location: Pune Department: Customer Support / Escalation Engineering Reports To: Lakhan Thakur Job Summary We are looking for a dedicated and motivated Support Engineer to join our Customer Support team, focusing on TIBCO Data Virtualization (TDV). In this role, you will assist customers in resolving technical issues, providing high-quality support, and working closely with senior engineers to ensure customer satisfaction. This is an excellent opportunity for professionals looking to deepen their technical expertise and grow in a collaborative environment. Key Responsibilities: Technical Support & Issue Resolution Assist in diagnosing and troubleshooting technical issues related to TIBCO Data Virtualization (TDV). Collaborate with senior team members to resolve product-related queries. Provide support on common configuration, installation, and usage issues. Escalate complex issues appropriately to ensure timely resolution. Customer Engagement & Communication Communicate technical solutions clearly and professionally to customers. Track and document issue progress in the support system. Support in delivering a smooth resolution experience through prompt and clear communication. Knowledge Management Contribute to knowledge base articles by documenting troubleshooting steps and common issues. Participate in internal training sessions to continuously improve technical skills. Collaboration & Team Support Work with cross-functional teams as needed (engineering, QA, product teams) for issue clarification or resolution. Share knowledge with peers to support a collaborative team environment. Required Qualifications: Experience: 2 years of experience in technical support or a customer-facing technical role. Technical Skills: Basic to intermediate knowledge of TIBCO Data Virtualization or similar data tools. Understanding of SQL, data modeling, and relational databases (Oracle, SQL Server, PostgreSQL, etc. ). Familiarity with cloud platforms like AWS, Azure, or GCP is a plus. Basic understanding of SOAP and REST APIs and authentication mechanisms. Soft Skills: Strong analytical and problem-solving abilities. Good written and verbal communication skills. Willingness to learn and take ownership of issues. Preferred Qualifications: Exposure to data integration, ETL tools, or performance tuning. Experience working in Unix/Linux environments. Familiarity with tools like JIRA, Confluence, or ServiceNow. Why Join Us? Opportunity to grow and transition into more senior roles with mentorship from experienced engineers. Work with innovative technologies and global teams. Continuous learning through hands-on support, product training, and career development programs.

Define and execute on the technical product roadmap, prioritizing initiatives that enhance scalability, security, performance, and address technical debt. Partner closely with engineering, acting as the primary liaison between product and engineering, translating customer and business requirements into actionable technical tasks. This involves daily collaboration with the engineering team, primarily located in Pune, India. Deeply participate in architectural discussions and PI planning, ensuring alignment on technical trade-offs, feasibility, and release schedules. Lead and manage cross-functional programs, ensuring successful delivery of key product initiatives and achieving defined program objectives. Champion release management best practices, ensuring that release plans are comprehensive, well-defined, and executed effectively. Drive initiatives to improve developer experience, including API usability and documentation clarity. Contribute to and improve product development processes, identifying and implementing operational efficiencies. Work closely with the Principal Product Manager to refine the product roadmap, focusing on areas that support pixel-perfect reporting, embedded BI, and customer usability, while ensuring alignment with the overall product strategy and technical vision Engage with the developer community to gather feedback, understand integration challenges, and advocate for feature enhancements. Work with the Customer Success team to identify recurring technical issues and prioritize solutions that reduce customer friction and churn. Conduct technical deep dives with strategic customers to understand use cases and recommend improvements. Ensure all technical initiatives are documented clearly and concisely. Collaborate with internal teams to produce technical guides, API references, and upgrade documentation to simplify adoption and usage. Required Experience/Skills Familiarity with Jaspersoft or similar reporting/BI platforms. Large scale program management. Strong understanding of business intelligence tools, data analytics, or reporting platforms. Technical acumen with a foundational understanding of: - APIs and integration best practices. - Data connectivity (SQL, NoSQL, Big Data, and cloud data sources). - Cloud infrastructure (AWS, Docker, Kubernetes). - Security protocols (role-based access, API security). Proven experience collaborating with engineering teams to address technical trade-offs and prioritize initiatives. Excellent communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders. Preferred Experience/Skills Product Management experience. Hands-on experience working with REST APIs and data visualization tools. Experience engaging with developer communities or supporting open-source projects. Background in managing technical documentation and improving developer experience. Core Competencies Customer Focus: Deep commitment to solving customer pain points with high-quality, scalable technical solutions. Technical Leadership: Ability to align engineering efforts with product goals, advocating for both technical excellence and business outcomes. Collaboration: Exceptional cross-functional collaboration skills, ensuring alignment across engineering, product, and customer-facing teams. Outcome-Oriented: Strong prioritization skills, focusing on initiatives that drive measurable impact for customers and the business.

Key Responsibilities Design and develop interactive eLearning modules, certification assessments, and supporting materials aligned with adult learning principles. Collaborate with SMEs and product teams to gather content, ensure accuracy, and define learning objectives. Manage customer-facing LMS activities: learner registration, course enrollments, usage tracking, and Level 1 technical support. Coordinate instructor-led training events: handle registrations, schedule instructors, and prepare course materials. Administer certification programs, including exam access, credential fulfillment, and supplier portal maintenance. Maintain and improve content and operational processes based on feedback, performance metrics, and product updates. Ensure consistency across training deliverables, including branding, tone, accessibility, and quality standards.

About This Team: The Critical Situation Management team is one of the key stakeholders in driving and maintaining customer confidence in our CSG Citrix BU range of products by ensuring swift uptime SLTs and addressing the Production down situation with collaboration and our Technical Support & Product expertise, Job Description/Responsibilities: Primary Duties / Responsibilities: The Senior IRM is to ensure timely, professional and effective communication with the internal & external stakeholders for incidents engaged with Requires deep knowledge of job area typically obtained through advanced education combined with experience, Tech-Savvy and capable to Scope, Analyze, Review and Assertively lead the communication with the esteemed Citrix Customers Assess the customer sentiments, align appropriate internal resources to help mitigate the Production impacting situation at hand, Proactively addresses any issues impacting the effectiveness of CSG services and customer perceptions of deficiencies with respective stakeholders Experience with customer facing roles, verbal communication with stakeholders and managing an escalated situation is a must, Manages the remediation process and technical resourcing by facilitating cross-departmental collaboration, coordinates the end to end customer experience and owns the internal and if needed, external communications, Acts as the Citrix Customers and Account teams custodian and primary contact during Critical situations, Works with the Technical Specialists a k a SMEs to manage the Escalation and Resolution of problem presented and resolves incidents timely Technical know-how is crucial to enable the IRM enact and take control of the call, 24x7 coverage Must be available to work Weekends and Holidays on an rostered shift schedule basis, Demonstrates positive attitude to constructive feedback Skilled to assess and act with very good verbal and written communication skills A good team member understands, and help the team with feedback with contributes to continued improvement plan, Should be a able to timely escalates issues, seek advice and approval when needed Quick to think on feet and leads and participates in projects relating to the continuous improvement programs, Qualifications (Knowledge, Skills, Abilities) Note: This is an Individual Contributor role(IC) Candidates only with 06 10 years of experience with requested skillset & preferred additional breadth of knowledge will be shortlisted, Exceptional communication skills (written and verbal) is a must, An ardent customer advocate, able to understand and articulate the situation verbally and is confident to get on a call with Customer or internal leadership Finesse when it comes to writing to executives / customers and document a situation well, Proven experience managing customer escalations within a Technical Support environment, Demonstrates ability to discuss and develop strong relationships with multiple levels of customer Inquisitive with ability to question, propose and articulate a reasonable solution, Working knowledge in Technical support, quick grasp of business objectives, ability to scope a scenario well and derive to a possible way forward plan, Ability to facilitate and manage cross-team collaboration to solve Customer issues Open to work individually or in team, share thoughts, question, Knowledge of broad technologies (Cloud, Virtualization, Network, Operating Systems, Remoting, etc ) with emphasis on Virtualization, Networking and / or Storage is mandatory Worked on Microsoft OS, End-user computing will be beneficial, Demonstrates command while working with a group of individuals, share feedback, can lead the call as needed, Experience creating concise reports for customers, following customer situations / incidents (Incident reports and RCA), Prior experience working for a global IT Vendor in a similar role or Knowledge of Software Development Lifecycle Management and software defect tracking will be preferred, E / B Industry certifications (PMP, ITIL, Six Sigma), Project management exposure, with proven methodologies will be added advantage, Proven experience leading formal customer meetings with all levels If possible including C / Sr Mgmt levels, Scripting, Knack towards automation and programming will be added advantage, About Us: Cloud Software Group is one of the worlds largest cloud solution providers, serving more than 100 million users around the globe When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done from anywhere Members of our team will tell you that we value passion for technology and the courage to take risks Everyone is empowered to learn, dream, and build the future of work We are on the brink of another Cambrian leap -a moment of immense evolution and growth And we need your expertise and experience to do it Now is the perfect time to move your skills to the cloud, Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications, If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud,com for assistance,

About This Team: Software Engineers in the IBM Integration team key tasks are to map out, coordinate, and oversee the activities for the design, development, and execution Job Description/Responsibilities: Development and contributing to the development, enhancement, maintenance and support of TIBCO Mainframe applications and the related systems Understand software best practices, design strategy and planning, test case development, deployment and execution, and identify product defects, debug issues and have them reported into a defect tracking system Experience working with Agile methodologies Work with management and other teams to understand the requirements and features, and to translate them into development tasks and quality assurance tests Work independently, a self-starter that requires minimum supervision Debug program failures and help identify the root cause of failures Develop and assist with automation test suites Create and execute manual tests for scenarios that are difficult to automate Work with remote teams, communicate status, schedules effectively and clearly Escalate issues in time and have the ability to follow up for their status Ability to think out of the box Required Experience/Skills: Minimum, 6 years of development experience in IBM z/OS Assembler, DSECTS and Macros Minimum of 7+ years experience developing software and applications on IBM z/OS platforms An additional language such as C (preferred), PLI or COBOL is required Minimum BS in Computer Science, Software Engineering or an equivalent skill set Knowledgeable in IBM Z systems and ISPF programming Minimum of 2-3 years experience working with UNIX/Linux shells, Bash, KornShell , Experience in any scripting languages like REXX, Python, Perl, UNIX Demonstrates accuracy, thoroughness and attention to detail Look for ways to improve and promote quality Applies methods and constructs to improve performance, Optional Experience/Skills: A good knowledge of programming and debugging in CICS and/or IMS is beneficial z/OS dump reading and being skilled using IPCS and XDC is a great advantage Experience in using JIRA, GIT or SVN repositories UI automation experience using tools like ISPF and/or Google Web Toolkit is an advantage Database technology experience and tcp/ip principles are an added advantage About Us: Cloud Software Group is one of the worlds largest cloud solution providers, serving more than 100 million users around the globe When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done from anywhere Members of our team will tell you that we value passion for technology and the courage to take risks Everyone is empowered to learn, dream, and build the future of work We are on the brink of another Cambrian leap -a moment of immense evolution and growth And we need your expertise and experience to do it Now is the perfect time to move your skills to the cloud, Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications, If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud,com for assistance,

About This Team: HRIS Teams job is to manage, maintain, and improve Human Resources Information System Workday implementation at Cloud Software Group Team is responsible for data integrity, and system enhancements to support HR and business needs, Job Description/Responsibilities: Implements strategic goals established by department leadership, Identifying opportunities for process improvement, customizing the HR system to meet specific business needs, and implementing new features or functionalities Responsible for improving upon existing processes and HR systems using significant conceptualizing, reasoning and interpretation, Subject matter expert in HRIS software Workday, and related technologies , Conducts extensive investigation to understand root cause of problems, Problems span a wide range of difficult and unique issues across functions and/or businesses, Working with HR professionals, IT staff, and other stakeholders to ensure the HRIS is effectively integrated into the organization Communicates with parties within and outside of own job function, and typically has responsibilities for communicating with parties external to the organization, which may include customers or vendors, Works to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches, Requires ability to communicate with executive leadership regarding matters of significant importance to the organization, Frequently responsible for providing guidance, coaching and training to other employees across the Company within area of expertise, Typically responsible for managing large, complex project initiatives of strategic importance to the organization, involving large cross-functional teams, Required Experience/Skills: Requires mastery level knowledge of job area typically obtained through advanced education combined with experience May have deep knowledge of project management, Typically requires a University Degree or equivalent experience and minimum 12 years of prior relevant experience; or Masters degree with 8 years; or PhD with 5 years of experience, Recognized master in professional discipline Implements strategic goals Problems typically undefined and/or complex About Us: Cloud Software Group is one of the worlds largest cloud solution providers, serving more than 100 million users around the globe When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done from anywhere Members of our team will tell you that we value passion for technology and the courage to take risks Everyone is empowered to learn, dream, and build the future of work We are on the brink of another Cambrian leap -a moment of immense evolution and growth And we need your expertise and experience to do it Now is the perfect time to move your skills to the cloud, Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications, If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud,com for assistance,

About This Team: Citrix (as part of Cloud Software Group) - the recognized leader in VDI, Desktop-as-a-Service and application delivery solutions enable secure delivery of desktops, applications and SaaS and web apps to more than 100 million endpoints. Citrix Workspace App team is working on secure delivery of virtual apps to any device, anywhere. This team is responsible for building Citrix Workspace applications across all desktop OS and mobile OS. As part of this team you will be mainly focusing on Citrix workspace applications for Windows operating systems. Job Description/Responsibilities: As a lead systems software engineer in Citrix Workspace App Windows team, you will own end to end deliverables impacting ~80M+ user base. Key roles and responsibilities include: - Drive and deliver large initiatives for Windows Clients ranging from installation, configurations, authentication, version upgrades and third party integrations. - Be the Quality champion in the team. Have an exceptional bar through design and peer reviews, completion for unit tests, stress tests and automation. - Own and drive non functional requirements for the deliverables: including areas like performance, telemetry, supportability, security, user experience and cost - Believes and engages in continuous learning - expanding expertise in both the domain and technical scope - Have a strong sense of ownership, urgency and drive - Embrace Agile development methodologies ( SAFE , SCRUM etc. ). Required Experience/Skills: BE / B . Tech or M. Tech in Computer Science or related field 8-10 years of hands-on development experience in Windows client applications using C++. Hands - on experience in Multi-threaded programming, crash dump analysis. Proven ability to improve product s non-functional requirements. Solid understanding of networking principles, experience with network tracing tools, and a strong grasp of Windows internals and services. Thorough knowledge of fundamental computer science concepts, including Algorithms, Data Structures, OOP, and Operating Systems. Strong problem-solving, analytical, and communication skills. Ability to work independently and collaboratively within an agile team environment. Knowledge of Typescript and C# will be a plus

Job Title: Support Engineer (IC2) – TIBCO Data Virtualization Location: Pune Department: Customer Support / Escalation Engineering Reports To: Lakhan Thakur Job Summary We are looking for a dedicated and motivated Support Engineer to join our Customer Support team, focusing on TIBCO Data Virtualization (TDV). In this role, you will assist customers in resolving technical issues, providing high-quality support, and working closely with senior engineers to ensure customer satisfaction. This is an excellent opportunity for professionals looking to deepen their technical expertise and grow in a collaborative environment. Key Responsibilities: Technical Support & Issue Resolution Assist in diagnosing and troubleshooting technical issues related to TIBCO Data Virtualization (TDV). Collaborate with senior team members to resolve product-related queries. Provide support on common configuration, installation, and usage issues. Escalate complex issues appropriately to ensure timely resolution. Customer Engagement & Communication Communicate technical solutions clearly and professionally to customers. Track and document issue progress in the support system. Support in delivering a smooth resolution experience through prompt and clear communication. Knowledge Management Contribute to knowledge base articles by documenting troubleshooting steps and common issues. Participate in internal training sessions to continuously improve technical skills. Collaboration & Team Support Work with cross-functional teams as needed (engineering, QA, product teams) for issue clarification or resolution. Share knowledge with peers to support a collaborative team environment. Required Qualifications: Experience: 2 years of experience in technical support or a customer-facing technical role. Technical Skills: Basic to intermediate knowledge of TIBCO Data Virtualization or similar data tools. Understanding of SQL, data modeling, and relational databases (Oracle, SQL Server, PostgreSQL, etc.). Familiarity with cloud platforms like AWS, Azure, or GCP is a plus. Basic understanding of SOAP and REST APIs and authentication mechanisms. Soft Skills: Strong analytical and problem-solving abilities. Good written and verbal communication skills. Willingness to learn and take ownership of issues. Preferred Qualifications: Exposure to data integration, ETL tools, or performance tuning. Experience working in Unix/Linux environments. Familiarity with tools like JIRA, Confluence, or ServiceNow. Why Join Us? Opportunity to grow and transition into more senior roles with mentorship from experienced engineers. Work with innovative technologies and global teams. Continuous learning through hands-on support, product training, and career development programs. About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud.com for assistance. Show more Show less

Key Responsibilities Design and develop interactive eLearning modules, certification assessments, and supporting materials aligned with adult learning principles. Collaborate with SMEs and product teams to gather content, ensure accuracy, and define learning objectives. Manage customer-facing LMS activities: learner registration, course enrollments, usage tracking, and Level 1 technical support. Coordinate instructor-led training events: handle registrations, schedule instructors, and prepare course materials. Administer certification programs, including exam access, credential fulfillment, and supplier portal maintenance. Maintain and improve content and operational processes based on feedback, performance metrics, and product updates. Ensure consistency across training deliverables, including branding, tone, accessibility, and quality standards. About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud.com for assistance. Show more Show less

About This Team: Join our dynamic SPA team! We develop and manage Citrix Secure Private Access offering, ensuring secure access to enterprise resources for our customers. Our team owns the full stack including Clients, OnPrem/Cloud services, Front end across all platforms. Were a highly motivated group with a strong sense of ownership, responsibility, and customer empathy. About the Role: We are seeking an experienced Principal System Development Engineer with 12+ years of experience to design, develop, and troubleshoot complex software applications for our Secure Private Access product. You will play a key role in leading, designing, and participating in future roadmap, and driving innovation in the overall ZTNA offering. Job Description/Responsibilities: Implements strategic goals established by functional leadership. Establishes operational plans for job area with short-to mid-term impact on results (e. g. , 1-2 years). Provides measurable input into new products, processes, standards and/or operational plans that will have some impact on the achievement of overall function results. Responsible for improving upon existing processes and systems using significant conceptualizing, reasoning and interpretation. Problems and issues faced are numerous, typically undefined where information is difficult to obtain. Conducts extensive investigation to understand root cause of problems. Problems span a wide range of difficult and unique issues across functions and/or businesses. Communicates with parties within and outside of own job function, and typically has responsibilities for communicating with parties external to the organization, which may include customers or vendors. Works to influence others to accept job function s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with executive leadership regarding matters of significant importance to the organization. Frequently responsible for providing guidance, coaching and training to other employees across the Company within area of expertise. Typically responsible for managing large, complex project initiatives of strategic importance to the organization, involving large cross-functional teams. Required Experience/Skills: 12+ years of Software Development Experience. Strong proficiency in Objective C/Swift/C++, and Mac OS internals Strong understanding of network programming and security technologies. Proficiency in network filtering drivers (e. g. , NDIS, WFP). Deep knowledge of L4-L7 network protocols (TCP, UDP, IP, DNS, HTTP). Strong foundation in algorithms and data structures. Passion for building performant, accessible, and user-friendly interfaces. Ability to design and develop scalable solutions for enterprise and cloud environments. Education: Educational qualification for this role includes holding a Bachelors degree in Engineering/Technology (BE/BTech) or higher, in Computer Science (CS) or Information Technology (IT), from a top-tier engineering institution.

Job Summary: We are seeking a skilled and experienced Senior Support Engineer specializing in TIBCO Data Virtualization (TDV) to join our dynamic Customer Support team. In this role, you will serve as a key escalation point for complex technical issues, ensuring timely resolution and customer satisfaction. You will collaborate closely with cross-functional teams, including Engineering and Product Management, to improve product supportability and enhance customer experience. Key Responsibilities: Technical Support Issue Resolution Act as the primary escalation point for complex technical issues related to TIBCO Data Virtualization (TDV). Diagnose, troubleshoot, and resolve product-related issues, ensuring minimal customer downtime. Perform in-depth root cause analysis and work with Engineering to drive long-term solutions. Guide customers in best practices for deploying, configuring, and optimizing TDV solutions. Customer Engagement Communication Provide clear and effective technical guidance to customers, ensuring a smooth resolution process. Engage in high-priority customer interactions and incident reviews, delivering expert recommendations. Collaborate with customer teams to proactively identify and address potential issues before escalation. Knowledge Management Mentorship Document solutions, troubleshooting steps, and best practices in the knowledge base. Conduct internal training and mentorship programs to upskill junior support engineers. Participate in technical workshops, webinars, and customer training sessions. Process Improvement Collaboration Work closely with Product Management and Engineering to provide feedback on product improvements. Contribute to automation and self-service initiatives to enhance customer experience. Continuously improve internal support processes to reduce issue resolution time. Required Qualifications Experience: 5+ years in technical support, customer support, or escalation engineering roles. Educational Qualification: Bachelor s degree in Information Technology, Computer Science, Electronics and Telecommunication, or a related field. Technical Skills: Strong expertise in TIBCO Data Virtualization (TDV), including configuration, troubleshooting, and optimization. Solid understanding of SQL, data modeling, and database management (Oracle, SQL Server, PostgreSQL, etc. ). Knowledge of cloud platforms (AWS, Azure, GCP) and virtualization technologies. Experience with REST APIs, authentication mechanisms, and security best practices. Soft Skills: Excellent problem-solving and analytical skills. Strong verbal and written communication, with the ability to simplify complex technical concepts. Ability to work independently and handle multiple high-priority cases simultaneously. Preferred Qualifications Experience with data integration, ETL tools, and performance tuning. Familiarity with monitoring tools (Splunk, Datadog) for issue diagnosis. Authentication (SSO, LDAP, AD, Kerberos, OpenID, X509, etc ) Academic knowledge or hands on experience with: RDBMS (Oracle, SQL Server, PostgreSQL) Unix/Linux Apache Tomcat Experience with usage and administration of cloud platforms such as AWS, Azure, and GCP Familiarity with related technologies such as Docker and Kubernetes. Demonstrated ability to handle demanding and difficult customers and their expectations. Demonstrated ability to facilitate Zoom and/or conference calls Demonstrated skill at mentoring other support staff. Why Join Us Work in a fast-paced environment with a strong focus on innovation and customer success. Gain hands-on experience with cutting-edge data virtualization technologies. Enjoy opportunities for career growth, training, and skill development.

Shape the future of enterprise software at Citrix Are you a passionate and experienced product designer with a knack for tackling complex challengesDo you thrive in collaborative environments and have a proven track record of delivering exceptional user experiencesIf so, we want you on our team. As a Senior Product Designer at Citrix, youll help shape the future of our administrator and end-user experiences for both cloud and on-premises enterprise products. Collaborating closely with talented designers, product managers, and engineers across the globe, youll lead initiatives to create intuitive and innovative solutions that empower our users. We thrive in an environment where innovation, inclusivity, and diverse perspectives are valued and fostered. What you ll do Help lead the way and be a great collaborator: Drive key design initiatives and build strong relationships with product and engineering stakeholders, effectively advocating for design excellence. Champion user-centered design: Partner with Product Managers, Content Designers, and Engineers throughout the design process, from ideation to implementation, to deliver impactful user experiences Passionate: You proactively seek to understand our users needs and experiences, translating those insights into solutions. Think big: Explore the future of our products and push the boundaries of whats possible through vision project. s Shape our design culture: Contribute to our design system, mentor other junior designers, and stay ahead of the curve on emerging design trends and technologies. What youll bring Experience: 5+ years of product design experience, with a focus on enterprise software solutions Design expertise: Deep understanding of design thinking, user-centered design principles, and design systems Figma mastery: Proficiency in Figma, including creating high-quality components, auto-layout, and variables Exceptional communication: Ability to clearly and persuasively communicate design concepts to product and engineering teams Leadership: Experience leading and managing design projects as well as prioritizing and handling multiple projects at any given time Strategic thinking: Ability to analyze complex challenges and develop innovative design solutions Bonus: Experience with enterprise or on-premises software solutions Background: Bachelor s degree with 5 years experience with a strong portfolio showcasing extensive product design experience; a Master s degree with 3 years experience, or a PhD without experience also considered

The Senior product security engineer is responsible for leading and executing the Security Development Lifecycle (SDL) for Citrix On-Prem and Cloud products to ensure that our software meets the customer expectation of security robustness, as well as drive and execute SDL best practices and its integration with the CI/CD, Agile and Waterfall development models Duties and Responsibilities You will be responsible for leading and executing the Security Development Lifecycle (SDL) for Citrix On-Prem and Cloud products to ensure that our software meets the customer expectation of security robustness You will lead a team of security engineers for diverse types of product security related projects and workstreams You will drive and execute SDL best practices and its integration with the CI/CD, Agile and Waterfall development models You will create and deliver advanced security training and guidance to product engineers You will guide product development teams on design changes as per security requirements You will perform manual code review activities You will communicate technical issues within scope of assignment You will drive negotiation in the interest of security. You will conduct comprehensive reviews of specific security fixes, as necessary. You will conduct product penetration test in a non-disruptive way for IT/Cloud deployments, including exploit creation to demonstrate a proof of concept. You will validate the efficacy of defensive mechanisms, as well as the engineering adherence to security policies Basic Qualifications Have at least 6 years of experience in Security Engineering You have a Full-time degree in Engineering (Preferably Computer Science related) Must have good verbal and written communication skills; ability to communicate optimally and clearly with different stakeholders in engineering teams You are an expert in at least three of these areas in security -Web, Network, Cloud, Cryptography You are capable of writing exploits for vulnerabilities identified in those respective areas Deep understanding of application architecture and design principles Experience in design review and threat modelling activities Basic understanding of application of AI in security Enthusiasm for staying up to date with the latest updates about security threats and solutions You have solid understanding of most common software vulnerabilities and standard secure coding practices Have excellent capabilities to identify security vulnerabilities and root cause analysis Have proficiency in programming language(s) like C++, C#, . NET Have experience in analysing security mechanisms of browser and associated extensions Have working knowledge wrt different cryptographic schemes including but not limited to key generation , rotation , revocation, etc You also have proficiency in windows system Internals You have demonstrated understanding of Computer Science fundamentals (OS, Networks). Good to have certifications such as OSCP, OSCE, GPEN, CRTP etc

About This Team: The Global Support organization at Cloud Software Group provides technical Product Support services to our customers. As a member of this world-wide team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products. You will be responsible for gathering information about the reported problem, researching known problems and workarounds, establishing the configuration and steps to reproduce the problem, and recreating the problem in a lab environment. Once the problem is understood, you are also responsible to identify workarounds or to collaborate with engineering to get a fix or a patch to the client as needed to keep their system operational. You are expected to work on Jaspersoft Product This role requires a lot of focus on problem solving and innovative thinking. Identifying solutions by understanding the problem requires a great deal of technical expertise so you should have the appetite to hone your existing skills and learn new ones as you continue working on some of the most challenging customer problems. You will be joining a team where colleagues with different competencies work closely together to solve challenging tasks. There are always engaged people with lots of commitment and energy around you. You will find an energetic, welcoming and informal work environment that supports collaboration and creativity to make success happen. Many of us choose to stay here for a long time. Job Description/Responsibilities: Provide phone/email/webex consultation to debug customer problems of medium to high complexity. Identify the technical expertise needed to support the product and with Management guidance helps to improve the technical expertise in the team. Identify the hardware/software needed for the team to better support the Product. Mentor the Support Engineer (IC2) and Associate Support Engineer (IC1) for technical help on Product related issues. Escalates cases to the Engineering team to create workarounds for potential problems/defects reported by the customer. Manage the defects/enhancements reported by the customer to get them addressed in appropriate Hotfixes/Service Pack. Work with Engineering on deciding the timelines for hotfixes/Service Pack based on the customer needs. Work with the customer/Account Management team on customer escalations for better customer satisfaction and faster issue resolution. Take escalations from the junior members in the team (IC2 - Support Engineer and IC1 - Associate Support Engineer) and help resolve the problem and at the same time share knowledge and troubleshooting techniques with them. Also help them to simulate customer issues in the support lab. Monitors case quality by reviewing the issues worked by junior members and follow up as needed. Works on the Jaspersoft product and is proficient in all areas of that products. Learn the technologies required for supporting the TIBCO Jaspersoft and share the knowledge base with the team. Ability to lead and contribute towards the internal projects /Initiatives Create and approve Knowledge Base articles (FAQ/Solutions) for the issues that have repeat value. Need to work in EMEA Shift Required Experience/Skills: Bachelor s/Master s degree in Computer Engineering, Computer Science, or equivalent (BE/ME/MCA) with 8-10 years of relevant IT experience. Strong troubleshooting and analytical skills Strong knowledge of programming languages (JAVA/Javascript) and debugging skills. Excellent understanding of Unix and Windows operating systems and ability to simulate / debug problems on these. Strong knowledge of several of these technologies: XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, REST Strong knowledge of databases (Oracle /SQL server / DB2) and proficient in writing / analyzing SQL queries. Knowledge of Cloud technologies and different services e. g. AWS, Docker, Kubernetes Excellent verbal and written communication skills Enjoys working with people Strong customer-oriented attitude High level of personal motivation Proven capability to own, drive and take responsibility. Ability to work in an international multi site environment Optional Experience/Skills: Jaspersoft product knowledge/experience, JAVA / Database certification

About This Team We are part of Advanced Support team. Were committed to swiftly resolving critical issues and ensuring seamless product experiences for our customers. Our culture fosters collaboration, transparency, and a pursuit of excellence, where every team members s expertise is valued. We prioritize tasks based on urgency and impact, focus on delivering timely solutions. Successful team members possess strong problem-solving skills, resilience under pressure, and a customer-centric mindset. Integrity, accountability, and a dedication to customer success are the driving values of our team, guiding us in every issue resolution. We are the last level of defense before the issues reach Engineering. Job Description As a member of the Adv Support team, your primary responsibility will be to swiftly address critical issues in the CVAD product portfolio and provide timely responses to the Escalation team who interact directly with customers. Youll be tasked with investigating and resolving escalated technical issues with a sense of urgency and precision. Your success in this role will depend on your ability to effectively prioritize and manage customer issues, collaborating closely with cross-functional teams such as product development and global Escalation teams. You;ll be expected to communicate clearly and confidently with stakeholders at all levels, providing timely updates on issue resolution progress and identifying opportunities for process improvements. Reporting to the Adv Support Sr. Manager, youll have the opportunity to learn and grow within a supportive team environment, while also contributing to the companys mission of delivering exceptional customer experiences. The ideal candidate for this role is passionate about troubleshooting complex technical problems and is driven by a desire to add value to everything they do. They thrive in fast-paced environments, possess excellent analytical and problem-solving skills, and have a keen attention to detail. Additionally, they should be eager to collaborate with diverse teams and continuously seek opportunities to enhance their technical knowledge and skills. Duties and Responsibilities Investigate and resolve escalated technical issues reported by customers or internal teams. Document root cause analyses and solutions for escalated issues. Collaborate with product development to prioritize bug fixes Develop and maintain diagnostic tools and troubleshooting methodologies. Communicate effectively with the development team to provide insights into customer-reported issues Monitor industry trends and advancements in life cycle management practices to inform strategy development. Take up initiatives to help the team with finding patterns, insights and suggesting product, docs and process improvements Required Experience/Skills Strong in any programming languages like C / C++ / C# / Python, debugging and problem-solving skills Good at debugging techniques and tool development Ability to work in a team of developers Experience working with multi-tiered application design and development is a plus Must be able to clearly and concisely define/document technical issues Product-specific Technical Skills Requirements: Candidate should have 6+ years of experience with the following concepts and/or technologies: Experience in working with Windows internals Strong understanding of Windows kernel mode and user mode subsystems and good in Kernel mode, User mode APIs Working experience on kernel mode and user mode debugging with Windbg Exposure to troubleshooting tools like WPA / Perfmon, Procmon, Process Explorer Exposure to Windows UI messaging, WinForms internals, ADSI, NDIS & WDDM is a plus Desirable to have good understanding of basic Networking concepts - Protocols, Trace Analysis and NDIS. OS-specific Skills Requirement: IPC/RPC TCP/IP Sockets Daemons/Services System/Application troubleshooting/debugging/log analysis Familiarity with core dumps and the core dump mechanisms provided by the OS Education and Experience Requirements: BS in Computer Science (or an equivalent degree) with 6+ years of prior relevant experience or MS in Computer Science (or an equivalent degree) with 4+ years of prior relevant experience

About the Role Citrix is seeking a Lead Product Manager to drive the product roadmap and strategy for the Citrix Workspace app on mobile platforms (iOS and Android) and the user experience of Workspace when accessed via the web browser . These are strategic platforms used by millions of enterprise users globally especially frontline workers, mobile professionals, and browser-based access users in hybrid work environments. As the product lead, you will own the experience for mobile and web access, ensuring that users receive a seamless, secure, and responsive interface whether accessing Citrix Workspace from native apps or modern browsers. You will collaborate with engineering, UX, support, and field teams to deliver impactful features and drive alignment across Citrix Virtual Apps and Desktops (CVAD) and Citrix Cloud. Job Description/Responsibilities Own the roadmap and product strategy for Citrix Workspace app on iOS, Android , and the web access experience (UI/UX layer when accessed via browser) . Ensure a consistent, modern, and intuitive experience across devices and access methods, aligned with Citrix design standards and user workflows. Partner with key platform vendors like Apple and work with Android device vendors to leverage OS/browser innovations such as passkeys, biometric auth, app switching, split-screen. Collaborate with engineering, Product design, and QA teams to define feature requirements, manage prioritization, and ensure timely, high-quality releases. Work closely with support, sales engineering, and customer success teams to drive adoption and incorporate user feedback into product improvements. Define and track success metrics based on telemetry, customer usage patterns, and support data. Engage in continuous competitive analysis to benchmark Workspace mobile/web experience against industry trends and emerging use cases. Align closely with Citrix CVAD and DaaS teams to ensure optimal session performance, protocol compatibility, and secure contextual access. Qualifications & Experience 8+ years of experience in Product Management or equivalent roles within enterprise mobility, digital workspace, or end-user computing domains. Bachelors degree required (Engineering preferred); Master s or MBA is a plus. Strong understanding of Enterprise application Preferable to understand apps on iOS and Android platforms Experience designing or managing web-based user experiences for enterprise applications, especially access portals, launchers, or embedded browser flows. Familiarity with Desktop virtualizations, Virtual Machines, etc Strong collaboration and stakeholder management skills across global, cross-functional teams. Analytical mindset and experience using data and telemetry to drive product decisions. Preferred Skills Experience launching mobile apps across public app stores and enterprise-managed environments. Familiarity with end to end workflows of Enterprise applications on mobile and browser platforms. Understanding of mobile-first design principles, browser compatibility models, and embedded app experiences (e. g. , browser-based Workspace portal access). Previous experience collaborating with Apple, Google on platform-aligned feature development. Why Join Us? Lead the evolution of Citrix s mobile and web access experiences key pillars of the hybrid workspace. Shape how millions of users securely access their work apps and desktops across any device or browser. Work at the intersection of enterprise mobility, browser-based computing, and user-centric design. Be part of a high-impact product team driving innovation across industries and user personas.

About This Team: Support Engineering Team also known as the escalation team is the highest level technical support team assisting customers to provide timely solutions for their environments and the issues. This team also plays key role in identifying potential product bug and liaison with respective teams for product improvements and stability. About This Job: You have a Engineering university degree, combined with at least four years of tech support experience in a large enterprise environment. You have acquired a solid understanding of windows (both client & Server OS) as well as Linux networking (DNS / DHCP / IP) and basics networking knowledge, including TCP / UDP / SSLN. You are comfortable working in solving problems / debugging ASP. NET based multi-tenant cloud services, and have proven understanding Windows. Ideally, you have also acquired industry certifications in the areas of Virtualization and/or Cloud which includes working knowledge of AWS / Azure / ESXi. If this sounds like you, we would love to speak to you right away! Position Overview: The Senior Escalation Engineer is responsible for providing technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments. The incumbent often assists less senior colleagues - conducting cases reviews and providing mentorship to ensure quicker resolution. Uses sophisticated technical troubleshooting skills acquired through wide-ranging experience to independently isolate, analyze, and provide resolution to customer issues of high complexity. Qualifies only the most complex customer issues for assistance from the escalation team or other vendors. Job Description/Responsibilities: The Senior Escalation Engineer is responsible for providing technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments. The incumbent often assists less senior colleagues - conducting cases reviews and providing mentorship to ensure quicker resolution. Uses sophisticated technical troubleshooting skills acquired through wide-ranging experience to independently isolate, analyze, and provide resolution to customer issues of high complexity. Qualifies only the most complex customer issues for assistance from the escalation team or other vendors. Works to achieve operational targets with major impact on the departmental results. Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc. ). May manage large projects or processes that span outside of immediate job area. Work is performed with limited oversight. Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of job area. Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem. Problems typically impact multiple departments or specialties. Problems are typically solved through drawing from prior experience and analysis of issues. Communicates with parties within and outside of own job function. Typically has responsibility for communicating with parties external to the organization (e. g. , customers, vendors, etc. ) Works to influence parties within and outside of the job function at an operational level regarding policies, procedures and practices. Typically responsible for providing guidance, coaching and training to other employees within job area. Typically responsible for managing major/complex projects at this level, involving delegation of work and review of work products. Required Experience/Skills: Recognized subject matter expert. Manage large projects or processes. Coaches, reviews, and delegates work to lower level employees. Operational targets with major impact on department results. Requires deep knowledge of job area typically obtained through advanced education combined with experience. Typically viewed as having a specialty within discipline. May have broad knowledge of project management. Typically requires a University Degree or equivalent experience and minimum 8 years of prior relevant experience; or Master s degree with 6 years; or PhD with 3 years of experience. Proficient with managing escalated and challenging customer situations You need experience installing, configuring and administering: Active Directory, Group Policies, and Windows Server Architecture. You will have a working understanding of networking protocols, security technologies, and topography. We need you to have a basic understanding of Databases (SQL preferred) and SAN technologies for this role. In order to provide premier support you need general knowledge of scripting (Powershell etc) or introductory coding knowledge. You should have a deep understanding of OS Internals. Preferred Certifications: Citrix / Microsoft / VMware Citrix XenApp / XenDesktop solid understanding Virtualization / Cloud solid understanding (AWS / Azure / ESXi) Networking / Active Directory Recognized subject matter expert. Manage large projects or processes. Coaches, reviews, and delegates work to lower level employees. Operational targets with major impact on department results. Requires deep knowledge of job area typically obtained through advanced education combined with experience. Typically viewed as having a specialty within discipline. May have broad knowledge of project management. Optional Experience/Skills: Linux, Hypervisor, thin clients

About This Team: Support Engineering Team also known as the escalation team is the highest level technical support team assisting customers to provide timely solutions for their environments and the issues. This team also plays key role in identifying potential product bug and liaison with respective teams for product improvements and stability. About This Job: You have a Engineering university degree, combined with at least four years of tech support experience in a large enterprise environment. You have acquired a solid understanding of windows (both client Server OS) as well as Linux networking (DNS / DHCP / IP) and basics networking knowledge, including TCP / UDP / SSLN. You are comfortable working in solving problems / debugging ASP. NET based multi-tenant cloud services, and have proven understanding Windows. Ideally, you have also acquired industry certifications in the areas of Virtualization and/or Cloud which includes working knowledge of AWS / Azure / ESXi. If this sounds like you, we would love to speak to you right away! Position Overview: The Lead Escalation Engineer is responsible for providing technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments. The incumbent often assists less senior colleagues - conducting cases reviews and providing mentorship to ensure quicker resolution. Uses sophisticated technical troubleshooting skills acquired through wide-ranging experience to independently isolate, analyze, and provide resolution to customer issues of high complexity. Qualifies only the most complex customer issues for assistance from the escalation team or other vendors. Job Description/Responsibilities: The Lead Escalation Engineer is responsible for providing technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments. The incumbent often assists less senior colleagues - conducting cases reviews and providing mentorship to ensure quicker resolution. Uses sophisticated technical troubleshooting skills acquired through wide-ranging experience to independently isolate, analyze, and provide resolution to customer issues of high complexity. Qualifies only the most complex customer issues for assistance from the escalation team or other vendors. Works to achieve operational targets with major impact on the departmental results. Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc. ). May manage large projects or processes that span outside of immediate job area. Work is performed with limited oversight. Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of job area. Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem. Problems typically impact multiple departments or specialties. Problems are typically solved through drawing from prior experience and analysis of issues. Communicates with parties within and outside of own job function. Typically has responsibility for communicating with parties external to the organization (e. g. , customers, vendors, etc. ) Works to influence parties within and outside of the job function at an operational level regarding policies, procedures and practices. Typically responsible for providing guidance, coaching and training to other employees within job area. Typically responsible for managing major/complex projects at this level, involving delegation of work and review of work products. Required Experience/Skills: Recognized subject matter expert. Manage large projects or processes. Coaches, reviews, and delegates work to lower level employees. Operational targets with major impact on department results. Requires deep knowledge of job area typically obtained through advanced education combined with experience. Typically viewed as having a specialty within discipline. May have broad knowledge of project management. Typically requires a University Degree or equivalent experience and minimum 8 years of prior relevant experience; or Master s degree with 6 years; or PhD with 3 years of experience. Proficient with managing escalated and challenging customer situations You need experience installing, configuring and administering: Active Directory, Group Policies, and Windows Server Architecture. You will have a working understanding of networking protocols, security technologies, and topography. We need you to have a basic understanding of Databases (SQL preferred) and SAN technologies for this role. In order to provide premier support you need general knowledge of scripting (Powershell etc) or introductory coding knowledge. You should have a deep understanding of OS Internals. Preferred Certifications: Citrix / Microsoft / VMware Citrix XenApp / XenDesktop solid understanding Virtualization / Cloud solid understanding (AWS / Azure / ESXi) Networking / Active Directory Recognized subject matter expert. Manage large projects or processes. Coaches, reviews, and delegates work to lower level employees. Operational targets with major impact on department results. Requires deep knowledge of job area typically obtained through advanced education combined with experience. Typically viewed as having a specialty within discipline. May have broad knowledge of project management. Optional Experience/Skills: Linux, Hypervisor, thin clients

HRIS Team s job is to manage, maintain, and improve Human Resources Information System Workday implementation at Cloud Software Group. We are responsible for data integrity, and system enhancements to support HR and business needs. Job Description/Responsibilities: Applicant should have 4+ years of hands-on working experience with HR Workday modules Core HCM, Absence, Time Tracking, Expense, Payroll. Working knowledge of creating calculated fields and advance reports. Responsibility includes identifying opportunities for continuous process improvements, configuration of HR system to meet specific business needs, and implementing new features or functionalities. Responsible for improving upon existing processes and HR systems using significant conceptualizing, reasoning and interpretation. Subject matter expert in HRIS software Workday, and related technologies. Works independently under limited supervision. Job required to work with HR professionals, IT staff, and other stakeholders to ensure the HRIS is effectively integrated into the organization. Have strong Can do mind set and keep up with constant changes in HR technology space. Requires ability to communicate with cross functional stakeholders regarding HRIS project delivery. May have responsibility for communicating with parties external to the organization (e. g. , customers, vendors, etc ). Works to influence parties within and outside of the HRIS job function at an operational level regarding policies, practices and procedures. Support HR operations L2/L3 ticketing queue. Review and share new workday features for implementation. Required Experience/Skills: Experienced professional position. Works under limited supervision and problems are moderately complex. Responsible for providing coaching, guidance, and training to others in job area. Requires advanced knowledge of job area typically obtained through advanced education combined with experience. May have practical knowledge of project management. Requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience; or a masters degree with 3 years. Candidate with Workday certifications are preferred.