As the Team Lead for Digital Customer Success Management (CSM) in the Data & Feeds (D&F) segment APAC, leading a high-performing team passionate about delivering proactive, scalable, and data-driven customer success experiences. You will champion customer outcomes, drive adoption of LSEG’s data solutions, and champion a culture of continuous improvement and innovation.
This role is ideal for a strategic problem solver who thrives in a fast-paced, collaborative environment and is passionate about enabling customer value through digital engagement and analytics.Role summary:
- Lead a team of Digital Customer Success Managers (CSMs) focused on scalable, proactive engagement across the Data & Feeds portfolio.
- Drive customer outcomes by aligning product capabilities with client goals, ensuring value realization and retention.
- Collaborate cross-functionally with Sales, Product, and Consulting teams to support upsell opportunities and renewal success.
- Supervise and handle cancellation risks, implementing mitigation strategies across both dedicated and digital-first CSM motions.
- Act as a strategic advocate for customers, influencing internal roadmaps and service improvements
What you'll be doing:
- Lead and Encourage: Handle and mentor a team of Digital CSMs, encouraging a culture of ownership, partnership, and customer focus.
- Drive Customer Outcomes: Ensure the team delivers measurable value to clients by aligning product capabilities with customer goals and workflows.
- Operational Excellence: Coordinate the execution of onboarding, adoption, and retention strategies across key propositions such as Real-Time Data, Tick History, and Quantitative Analytics.
- Strategic Advocacy: Act as the voice of the customer internally, influencing product development and process improvements through insights and feedback loops
- Data-Driven Leadership: Supervise critical metrics and objectives and key results, including usage, engagement, and retention metrics, to guide team performance and customer health.
- Cross-Functional Collaboration: Partner with Sales, Product, and Customer Consulting teams to ensure customer journeys and successful renewals.
What you'll bring:
- Confirmed experience in customer success, preferably in data or SaaS environments.
- Strong leadership and coaching skills with a track record of building high-performing teams.
- Deep understanding of data workflows, client integration challenges, and value realization strategies.
- Analytical mentality with the ability to interpret usage data and translate it into actionable insights.
- Excellent communication and partner leadership skills across global teams.
Preferred Qualifications
- Confirmed leadership experience in customer success, preferably in SaaS or data-centric environments.
- Strong understanding of financial data workflows and integration challenges.
- Experience leading both dedicated CSMs and digital-first engagement models.
- Shown success in identifying upsell opportunities and partnering with Sales to close incremental revenue.
- Familiarity with cancellation management strategies, including churn analysis and proactive retention planning.
- Proficiency with Gainsight or similar CS platforms to supervise critical metrics such as adoption, engagement, and health scores.
- Ability to interpret usage data and translate insights into scalable success motions.
- Excellent communication and stakeholder leadership skills across global teams.
- Experience with LSEG platforms such as DSS Dashboards, RAMP, and The Source is a plus.
- Comfortable navigating change and leading teams through transformation and innovation.
What you’ll get in return:At LSEG, you’ll have the opportunity to be part of a world-leading financial markets infrastructure and data company. You'll gain valuable experience working in a global environment, leading high-impact customer relationships, and contributing to the success of key clients around the world.Working with LSEG means being at the forefront of the financial data and technology sector. Gainings-on experience with industry-leading data feeds, real-time integration solutions, and sophisticated analytics that power the financial markets. This role provides continuous learning opportunities and the chance to stay ahead of industry trends.LSEG fosters an encouraging and inclusive environment where your contributions are valued. You’ll collaborate with a diverse group of professionals across various departments such as product, sales, and support. The organization encourages innovation and teamwork, giving you the tools and support to succeed.LSEG recognizes the importance of flexibility and offers hybrid working models, allowing you to balance professional responsibilities with personal needs.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
