ModMed Technologies India Private Lid

Essential Duties and Responsibilities: Edit educational videos for clients and internal use, ensuring they meet Customer Education standards. Collaborate with project teams to understand requirements and deadlines. Manage and organize video files and project folders in Google Drive, maintaining a clean and structured system. Make swift updates to existing content based on feedback and evolving requirements. Utilize Camtasia for video editing tasks, with training provided as needed. Incorporate basic video and scrip editing techniques to enhance the educational content. Maintain a high level of attention to detail to ensure all videos are polished and professional. Follow detailed directions from the project team, consistently meeting deadlines. Engage in regular communication with project teams to provide updates on progress and address any issues that arise. Coordinate with other team members to ensure consistency and quality across all educational content. Troubleshoot and resolve any technical issues related to video editing software or file management Assist in the development and maintenance of video content standards and procedures Provide technical support and training to team members on the use of Camtasia as needed. Experience and Skills Requirements: Bachelors degree - Mandatory Proven experience as a Video Editor; experience with educational or instructional content is a plus Fundamental knowledge of video and script editing techniques Strong attention to detail and commitment to maintaining high-quality standards. Ability to follow detailed directions and meet tight deadlines consistently. Excellent organizational skills and the ability to maintain a clean and structured file management system, particularly on Google Drive. Strong communication skills and the ability to collaborate effectively with team members. Ability to troubleshoot technical issues and adapt to new software and technologies quickly. A proactive and adaptable approach to managing workload and deadlines A basic understanding of educational content and client education standards is an asset.

Operational Management: Provide strategic and tactical operational oversight of the site to ensure efficient operations Manage a team both directly and indirectly in the administration and support of site facilities. Performance Metrics Collaborate with our Global VP of Operations to monitor and optimize key performance metrics to track operational success and identify areas for improvement Create meaningful and actionable insights through analytics and reporting to be used locally and globally in decision making. Provide regular performance metrics updates to the local India Leadership Team Vendor Management Negotiate, manage and oversee relationships with Contractors, Key Suppliers and Vendors. Real Estate and Facilities Management Workforce/Capacity Planning: Partner with Talent Acquisition & ELT to ensure alignment to headcount plan and forecast Facility Management: Direct management of Office Managers, transportation services and on-site catering Facility Management: Manage relationships with real estate landlord, vendors, contractors etc for lease management and any managed service we engage with Facility Management: Budget oversight - manage budget for site operations, ensuring cost controls are in place Compliance and Risk Management: Regulatory Compliance - In coordination with corporate functions (Legal, Compliance, Finance, People), ensure the site adheres to both local regulations in India and US laws where applicable. Lead local Emergency Response and Business Continuity Risk Management: Help mitigate potential risks (financial, operational, legal, and reputational) associated with operations in India, legal and reputational) associated with operations in India Financial Oversight: Manage the GCCs budget, ensuring financial objectives are met. Procurement Management Manage the procurement process for all India-specific procurements Experience: masters in Business Management Over 15 years of experience leading operations of software development organizations with 1000+ employees Deep ties with the local Hyderabad tech community, academia, vendors, and government ecosystem Extensive Experience working with the Leadership Team of reputed US Software Development Organizations Experience with the US Health Tech space would be an added advantage. Fluency in English, Telugu and Hindi Competencies Strategic Thinking Operational Excellence Leadership and People Management Financial Acumen Stakeholder Management Compliance and Risk Management Cultural Sensitivity

8+ years of professional programming experience Strong Experience with SAFe Agile/Scrum development methodology. Strong Experience in SQL and relational databases experience. Strong understanding of Java/J2EE Object Oriented design and development skills. Solid understanding of Web Standards (XML, Web Services (WS*, REST)). Strong understanding of Microservices Exposure to AWS and/or Azure. Experience building scalable, globally accessible web applications and platforms. Excellent written and verbal communication skills. Strong problem solving skills, adaptable, proactive and willing to take ownership. Strong commitment to quality, architecture and documentation. Able to effectively coach and mentor others in engineering disciplines and best practices. Works effectively with teammates to help create a sense of team unity. Able to innovate and integrate new processes, methodologies, and technology. Highly self-motivated and self-directed. Keeps a positive outlook even when faced with adversity.

ModMed is hiring a driven Support Specialist I to join our positive, passionate, and high-performing Customer Support team focused on providing best-in-class service to our client base. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine! Your Role: Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution. Provide consistent, professional, and high-quality client support to our client base. Establish procedures to ensure client satisfaction and quality service delivery. Communicate and collaborate across teams and departments to help resolve issues. Replicate and document issues for further escalation. Skills & Requirements: Bachelors Degree, preferred 1-2 years of related experience in customer service or client-facing role Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues Experience within a medical practice and/or EMR experience is preferred Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS Knowledge of bug tracking software such as Zen and Jira Google suite experience, preferred Excellent interpersonal, verbal, and written communication skills Ability to effectively prioritize and manage time

Modernizing Medicine is looking for an exceptional Data Operations Engineer with a passion for technology to help revolutionize the world of Healthcare IT. Data Operations Engineers are at the core of a data-driven business; they build and maintain the infrastructure that empowers customers, analysts, and data scientists to drive insights. we've built a team of passionate, creative, and innovative engineers and data scientists that are changing the world and having fun doing it You may be a great fit for Mod Med s Data Operations Engineer opportunity. You are a gifted Data Operations Engineer with a background in large scale data engineering support. You will enjoy using technology to automate solutions and optimize outcomes focusing on data engineering, continuous integration, and continuous deployment You are a collaborator. You thrive in environments that freely exchange ideas and viewpoints. You are an innovator that believes in making a difference and having fun doing it. You are passionate about data and in being a part of a tight-knit Data Operations team Your Role: Automate, deploy and operate data pipelines Automate build, deployment, and quality processes Implement facilities to monitor all aspects of the data pipeline Manage data in Spark and other environments using scripts and automation Communicate and/or address build, deployment and operational issues as they come up Implement, administer, and support the Qliksense systems Installations, Upgrades, Patches, Backups of the Data Operations systems Maintain documentation of Data Operations systems and processes Support the data usage needs of downstream analytics teams Ensure availability meets or exceed agreed-upon SLAs Participate in a 24x7 on-call rotation for critical issues Skills: BS in Computer Science or equivalent work experience. Experience managing data in relational databases and developing ETL pipelines Experience using Spark SQL or other Big Data tools Experience implementing and administering logging, telemetry and monitoring tools like ops view Experience using AWS or other cloud services Experience scripting for automation and config management (Chef, Puppet, Ansible) Experience with orchestration software such as Airflow or Luigi Fluent in at least one scripting or systems programming language (Python, Ruby, Bash, Go, Rust, Crystal, etc) Deep Knowledge of the Linux and Windows operating systems (OS, networking, process level) Strong problem-solving skills Interest in DevOps style engineering teams - we operate what we build! Strong verbal and written communication skills Strong commitment to quality, architecture, and documentation. Experience working with the Qlik Sense product in a large-scale enterprise environment a plus Experience with Tableau and Domo a plus.

The Senior Software Engineer 1 is responsible for designing, developing, and maintaining scalable and high-performance software solutions. This role requires expertise in software development, problem-solving, and collaboration with cross-functional teams to deliver quality applications. The ideal candidate will have experience in full-stack development, cloud technologies, CI/CD pipelines, and DevOps practices, ensuring robust and efficient software delivery. Essential Functions Design, develop, and maintain robust, scalable, and secure web applications. Utilize Object-Oriented design principles and best practices to ensure high-quality software. Write clean, efficient, and well-documented code in C# with both .NET Core and .NET Framework. Ensure adherence to Web Standards (XML, JSON, HTML, CSS, APIs, Web Services). Create and manage CI/CD pipelines using tools like Jenkins, GitLab CI, or Azure DevOps. Automate repetitive tasks in the software development lifecycle, including builds, testing, and deployments. Configure and maintain infrastructure for CI/CD pipelines, including servers and containerized environments. Leverage cloud platforms like AWS, Azure, or GCP for scalable infrastructure and application management. Incorporate DevOps principles to foster collaboration between development and operations teams. Integrate unit testing frameworks (e.g., NUnit) into pipelines to ensure robust software quality. Utilize test-driven development practices to enhance software reliability. Work closely with developers, QA engineers, and operations teams to streamline workflows and address feedback. Demonstrate strong communication skills to present ideas, solutions, and progress effectively. Monitor CI/CD pipeline execution and troubleshoot issues promptly to minimize downtime. Qualification Demonstrated knowledge of software application development (certifications and experience considered in lieu of a degree). 6+ years of experience in software development using C# and .NET. 5+ years of experience in developing .NET applications, including .NET Core and .NET Framework. Proven experience in building enterprise-level web applications. Strong background in Object-Oriented design and development. Advanced JavaScript experience, including closures and prototype inheritance. Proficiency in SQL (DDL and DML) and experience managing database structures. Solid understanding of Web Standards (XML, JSON, HTML, CSS, APIs, Web Services). Demonstrated use and knowledge of design patterns and cloud-native technologies. Experience with Agile methodologies and iterative development processes. Proficiency in CI/CD tools such as Jenkins, GitLab CI, Azure DevOps, or AWS CodePipeline is required. Preferred work experience and skills: Strong proficiency in C#, JavaScript, and scripting languages like Bash, Python, or PowerShell for task automation. Expertise in popular CI/CD platforms like Jenkins, GitLab CI, Azure DevOps, or AWS CodePipeline. Deep understanding of Git and branching strategies for effective code management. Familiarity with unit testing frameworks like NUnit, JUnit to integrate automated testing into pipelines. Knowledge of cloud platforms like AWS, Azure, or GCP for scalable infrastructure management. Familiarity with containerized environments (e.g., Docker, Kubernetes) and microservices architecture. Exceptional problem-solving and analytical skills. Strong communication and collaboration abilities. Self-motivated and able to work independently with minimal supervision. Detail-oriented with excellent organizational skills.

Your Role: Work with software engineers to develop and/or confirm architecture decisions, design decisions, and implementation approaches Work with internal customers and product management to identify and clarify product requirements Manage scope and deliverables for the technical side of the product roadmap Direct team members to focus on highest-priority/highest-impact projects and development tasks Lead recruiting efforts Identify, review, and incorporate opportunities for process improvements and efficiencies and drive the adoption of high value improvements within the team Manage time effectively with minimal supervision to accurately document solutions, scope projects while ensuring that commitments are met Collaborate with operations, QA, support and product to resolve production issues Skills & Requirements: 5+ years of experience managing engineering teams in a web-based application/service environment Excellent written and verbal communication skills Strong problem-solving skills, adaptable, proactive and willing to take ownership Strong commitment to quality, architecture and maintainability Able to effectively direct and mentor others in engineering disciplines and best practices Able to proactively engage with cross-functional teams to resolve issues and design solutions using critical thinking, analysis skills and best practices Able to influence and energize others toward a common vision Highly self-motivated and self-directed Strong project management and product lifecycle skills Able to understand the value of change and is willing to pivot direction to embrace different ways of working 3+ years of experience with the Agile/Scrum development methodology Experience working in a team-oriented, collaborative environment and leading subordinates Understanding of object-oriented design, SQL and relational databases Experience building scalable, globally accessible web applications and platforms Understanding of application lifecycle management tools for source control, continuous integration and deployment, and various areas of testing (unit, integration, load, performance and vulnerability).

Your Role: Lead the architecture and design efforts, aligning with future scalability and business objectives. Provide mentorship, set technical direction, and drive excellence in the team. Establish technical roadmap with cross-functional teams and stakeholders, ensuring alignment with business objectives. Simplify and break down complex requirements into manageable deliverables and milestones through development of technical specifications. Ensure deliverables meet the functional and non-functional criteria, and drive changes proactively where outcomes are misaligned. Promote a culture of continuous improvement by guiding other engineers through design, code, and operational reviews. Skills Requirements: Bachelors or Masters degree in Computer Science or a related field. 10+ years of software development experience, including 3+ years in a technical leadership role. Deep extensive Java/Spring Boot/SQL experience. Experience with public cloud services, preferably AWS. Full stack (backend, frontend, operations) technical leadership experience is a plus. Proven experience designing, developing, and operating modern cloud-native, fault-tolerant distributed services. Ability to communicate and collaborate effectively across functional lines. Exceptional strategic thinking and technical expertise, with the ability to align technology with business objectives. Payment domain experience is advantageous.

3+ years of hands-on experience in core Provider RCM Overall experience includes a minimum of 1 year or more as SME, Asst. Team Lead, Team Lead , QA, QA Lead, etc. Strong understanding of RCM Processes and best practices Proven expertise in the AR follow up functions in multispeciality setup Knowledge of other related RCM functions is a must Advanced excel skills Exceptional written, verbal and interpersonal communication skills required. Able to work during US night shifts

ModMed is seeking an experienced and highly skilled Data Scientist with a strong background in machine learning, predictive analytics, and healthcare data. This individual will play a critical role in developing and implementing advanced analytics solutions to optimize healthcare delivery and patient outcomes. As part of our innovative team, you will work with large, complex datasets to build predictive models, uncover trends, and improve healthcare operations through data-driven insights. If you have a passion for leveraging data to solve complex healthcare challenges and are well-versed in the latest data science methodologies, we would love to hear from you. Key Responsibilities: Data Modeling and Analytics: Develop and implement machine learning models, algorithms, and statistical tools to process large volumes of healthcare data for predictive insights and optimization. Data Mining and Exploration: Analyze structured and unstructured data to discover trends, correlations, and patterns that can drive new product features or enhance existing offerings. Predictive Analytics: Build predictive models to anticipate patient needs, streamline operational workflows, and improve healthcare delivery. Research and Development: Keep abreast of the latest developments in machine learning, data science, and healthcare analytics to drive innovation and improvement in ModMed s AI offerings. Skillset & Qualification: Technical Expertise: Proficient in Python, R, SQL, and data manipulation libraries (e.g., Pandas, NumPy, SciPy). Strong experience with machine learning libraries and frameworks (e.g., TensorFlow, Scikit-learn, PyTorch). Familiarity with big data platforms like Hadoop, Spark, or AWS/GCP. Experience working with healthcare data formats (HL7, FHIR) and privacy standards (HIPAA) is a plus. Machine Learning & Statistics: Expertise in building and deploying machine learning models, including classification, regression, and clustering techniques. Education: Bachelor s or Master s degree in Data Science, Generative AI, Computer Science, Mathematics, Statistics, or a related technical field. Experience: 6+ years of experience in data science, Generative AI, machine learning, or predictive modeling, preferably in healthcare or a similar data-rich domain. Problem Solving: Strong analytical skills with the ability to translate complex business problems into data-driven solutions. Communication: Excellent verbal and written communication skills to explain technical concepts to non-technical stakeholders. Preferred: Experience with healthcare-related analytics, including patient outcomes, clinical workflows, and operational efficiencies.

Key Responsibilities: Architect and manage secure, scalable cloud infrastructure and services, focusing on automation, reliability, and proactive cost management to ensure efficient operations. Implement and refine observability and monitoring solutions using DataDog, ensuring proactive issue identification and efficient resource utilization. Lead CI/CD pipeline development, maintenance, and optimization with Jenkins, integrating AWS services to enhance development workflows and infrastructure automation. Drive the containerization and orchestration of applications using Kubernetes, enhancing scalability, deployment efficiency, and cost-effectiveness. Monitor application and infrastructure performance in AWS, applying tuning and optimizations to ensure optimal resource utilization and user experience while managing costs. Design and manage disaster recovery and backup strategies on AWS, prioritizing data integrity, system availability, and cost efficiency. Provide expert troubleshooting and problem-solving across various platforms and applications within AWS, aiming for minimal disruption and quick resolution. Ensure strict adherence to AWS security standards and compliance with data protection regulations, with a keen eye on cost implications. Keep abreast of new cloud technologies and trends, recommending and implementing improvements for competitive advantage and cost savings. Mentor and support junior team members, fostering a culture of learning, collaboration, and cost-consciousness. Work closely with cross-functional teams to understand requirements and deliver AWS-based solutions that meet business objectives efficiently and cost-effectively Qualifications: Bachelor s degree in Computer Science, Information Technology,orrelated field, or equivalent experience. A minimum of 3 years of experience in Site Reliability Engineering, Cloud Engineering, or a similar role, with a demonstrated track record of problem-solving in complex, cloud-based environments. This should include extensive experiencewithdesigning, implementing, and managing scalable, highly available, and fault-tolerant systems. Strong expertise in managing cloud environments (preferably in AWS), with hands-on experience in observability platformssuch asDataDog. Proficiency in automation and scripting languages (e.g., Python, Bash) and infrastructure as code (IaC) tools (e.g., Terraform, Ansible). Extensive experience with CI/CD tools, notably Jenkins, and familiarity with containerization and orchestration technologies like Kubernetes. Solid understanding of networking, cloud security best practices, performance optimization, and cost management strategies. Demonstrated commitment to implementing industry-standard site reliability principles and a proactive approach to cost management in daily operations. Proven leadership skills and the ability to mentor junior team members, guide teams through complex operational challenges, and foster a culture of continuous improvement. Excellent verbal and written communication skills, with the ability to work effectively in a team environment and communicate complex technical concepts to a non-technical audience.

Your Role: Play a critical leadership role in ensuring day-to-day operations are running smoothly, productivity targets are met, a high level of customer service is delivered, and overall service delivery is consistently maintained at the highest standards while ensuring ModMeds billing and compliance processes and Standard Operating Procedures (SOPs) are followed. Conduct quality assurance reviews of daily work to ensure high quality is maintained across all processes. Help the team to prioritize their work and understand the critical importance of following SOPs and communicating challenges and findings to their supervisor in a timely manner. Inform leadership of critical findings impacting RCM performance and recommend solutions to improve outcomes. Work closely with the internal and external teams ensuring challenges and findings raised by analysts are documented, actioned upon, and converted to wins within set timelines. Collaborate with onshore and offshore training teams to create and deliver vertical-focused knowledge to team members. Review the Practice KPI Trends and work with the team to identify and resolve issues promptly and thoroughly. Partner with onshore and offshore teams on creating and implementing processes and procedures for identifying and permanently resolving quality concerns and plans of action (POA) for client escalations. Work with onshore vertical teams on standardizing the processes and practice instructions. Development and delivery of routine reports required to monitor and report on the teams performance and provide customer feedback. Participate in process improvement discussions and help ensure necessary conversion to SOPs. Directly engaging in problem-solving on production-related issues with team members, as required. Work with onshore coordinators to resolve any open issues impacting performance and quality. Perform additional projects and job duties as assigned Skills Requirements: Must have strong, hands-on knowledge of AR within Physician RCM of US Healthcare. 7+ years of related working experience in core Provider RCM, out of which a minimum of 2 years as a Lead Operations managing a team of 10-20 FTEs. Strong knowledge of workflows and procedures within specialties such as Dermatology, Gastro, Orthopedics, Podiatry, Ophthalmology, ENT, etc., is a big plus. Adept at developing and analyzing various KPIs/other trends while running reports from various sources. Exceptional written, verbal, and interpersonal communication skills required; working closely within a collaborative environment having multiple onshore and offshore teams. Strong understanding of various insurance carriers, including Federals, HMOs, PPOs, Capitation and Workers Comp Advanced Excel skills such as the ability to use formulas to analyze data, create and format pivot tables and templates, use and conditional formatting and validation functions. Able to create visualizations of data through charts, graphs, and PPTs using MS Office and other tools. A preferred Six Sigma specialist who has participated in process and quality improvement projects is preferred. Proven experience and commitment to actively promoting a positive work environment and developing an employee-focused, supportive workplace aligning to ModMeds culture. Must be committed to developing expertise in respective ModMed products (PM or gPM) within three months of employment.

Position Overview : As a Technical Product Owner, you willplay a crucial rolein translating various regulatory and compliance (RaC) requirements into actionable product features for our software development teams. You will collaborate with cross-functional stakeholders to analyze, document, and refine high-level requirements, ensuring they are well-defined for engineering teams to implement. This role offers an exciting opportunity to learn and grow within the healthcare softwarespace, particularly in understanding how regulatory guidelines impact software design and development. You will also engage with our Agile processes, contributing to various ceremonies andmaintaining a strong focuson defining stories. Key Responsibilities : Collaborate with product managers, engineers, QA teams, and other stakeholders to analyze high-level regulatory and compliance requirements for mandated features, as well as maintenance for our existing RaC RaC-adjacent features. Convert requirements intoclearly-defineddetailed user stories own them through their lifecycle, ensuring clarity in scope, technical feasibility, and acceptance criteria. Participate in SAFe Agile ceremonies, including backlog refinement, planning, and daily stand-ups to ensure maintaining alignment between product and engineeringteams Define/document JIRA Epics and stories to drive delivery against requirementsas well astrack/manage delivery of key capabilities or features. Continued maintenance of your personal RaC knowledge base with participation in webinars, workshops, and other learning tools to support product decisions. Required Skills Qualifications : The ideal candidate will possess/illustrate: 3+ years of Healthcare IT/tech experience. Working knowledge of healthcare, healthcare technology, or compliance is strongly preferred. Experience supporting Regulatory andcompliance(RaC) initiatives such as 21st Century Cures, Quality (MIPS/MVP) Programand/or HTI-1 initiatives would make you stand out. Experience with the ModMed EMA product is a plus. Strong comprehension analytical skills witha keenattention to organizational, written detail problem-solving skills. Confidence in their analysis and decisions andbecomfortable speaking up/out to advocate for their decisions and thus drive feature accuracy. The ability to collaborate independently drive meetings with external stakeholders as well as various departments and roles within the organization including software engineering, product management, legal, UX team. Familiarity with Agile methodologies (e.g., SAFe) is a plus. Familiaritywith tools like Jira Confluence,aswell asa strong working knowledge of Google Suite. Experience working with teammates based across multiple countries and time zones.

Essential Functions Manage, configure, and maintain MSSQL databases, ensuring high availability, reliability, and scalability. Design and implement high-volume transactional database models for SAAS applications. Proactively monitor database performance and ensure optimal resource utilization. Work as an Application DBA, performing performance tuning, query optimization, and indexing to maintain efficient database operations. Diagnose and troubleshoot database-related issues, ensuring minimal downtime. Configure and manage cloud-based database solutions on platforms such as AWS, Azure, or similar. Implement cloud-based database best practices, ensuring secure and scalable deployments. Collaborate with development teams to integrate database solutions with applications. Provide expertise in CI/CD pipelines for database-related deployments. Support and resolve deployment package issues, ensuring seamless database deployment processes. Contribute to automation and continuous improvement in database-related DevOps practices. Manage multiple database systems and ensure interoperability when required. Stay updated with the latest database technologies and recommend improvements or migrations. Collaborates with other technical architects and developers to ensure cohesion of the overall software platform and work in coordination with developers and systems administrators in order to meet the needs and specifications of current projects. Follow all modern standards and best practices for database security, availability, integrity and recovery in compliance with company policy. Act as a steward and protector of the companys data stored in production databases, upholding the highest ethics and integrity in their position. Qualification Bachelor s degree in Computer Science, Information Technology, or a related field. 5-8 years of experience as a Database Administrator, primarily in MSSQL environments. Proven experience in application development and support as an Application DBA. Strong expertise in optimizing high-transaction, high-volume databases for SAAS applications. Hands-on experience with cloud database platforms (AWS, Azure, etc.). Proficiency in CI/CD tools and pipelines, with a background in development and DevOps. Ability to troubleshoot complex database and application performance issues. Strong knowledge of database design, modeling, indexing, and optimization techniques. Preferred work experience and skills: Experience with additional databases (e.g., PostgreSQL, MySQL, NoSQL). Familiarity with containerized environments (e.g., Docker, Kubernetes) and microservices architecture. Strong scripting and automation skills (e.g., PowerShell, Python, or similar). Experience in managing database security and compliance. Exceptional problem-solving and analytical skills. Strong communication and collaboration abilities. Self-motivated and able to work independently with minimal supervision. Detail-oriented with excellent organizational skills.

Job description Replacement Order Forms - Downgrading a solution or product and upselling the replacement Commit to Growth - Re-building quotes to accommodate future licenses. Helping CSMs process amendments to add on providers throughout the length of the Commit to Growth Fee Waivers for EMA to EMA Conversions - help build and support these waivers when clients acquire child practices and need to convert them to EMA Amending contracts for approved discounts - this helps CSMs get their contracts out quickly so we can recognize revenue faster Moving licenses from the parent account to the child account in CPQ- re-contracting - Creating new accounts and new contracts Moving Licenses from the Child account to the Parent account in CPQ - re-contracting - Creating new accounts and new contracts Amending contracts to correct billing errors - Not billing enough providers or billing incorrect start or end dates and the contract needs to be fixed in CPQ in order to flow over to NetSuite Clean up in CPQ - Fixing contract errors from CS members - EX. Incorrect ModMed Pay terminals were contracted. We helped the CSM correct this in the system and re-contract the new terminals and fixing typical Errors we see come through the CPQ Support Alias- CPQ Error Messages DMS Maintenance - keep all SOP/QRG in the document management system up to date by working with key stakeholders around CS. ModMed GPT (Chunking maintenance) - similar to the above, Follow process to make sure all SOPs that have been updated are chunked and added to modmed GPT Ad Hoc Task Forces - examples include client reach out through Salesforce, Salesforce clean up Related Experience / Qualifications required : Bachelor s degree or equivalent ( Healthcare relevant certifications or degrees) Require 3 years - Enterprise B2B software company roles in support, operations, professional services, or customer success. Prefer experience with Healthcare Tech, Salesforce, Quote to Cash systems Excellent English, communication, and written skills - Mandatory

The Senior Integration Engineer is responsible for building and supporting reliable and scalable solutions that meet Enterprise Integration standards and design guidelines Responsibilities: Design, develop, test, and deploy integration solutions between Cloud and On-Premises applications using Boomi. This includes building new functionality, enhancing existing services, and triaging and defect resolution of production issues. Engineer complex Integrations with SaaS On-Premise applications via Boomi. Development in JavaScript, and Groovy. Perform maintenance activities for our integrations, including troubleshooting and resolving issues on demand. Provide production support, monitoring, and maintenance. Be an active member of a cross-functional Agile development team, collaboratively realizing features through the software development lifecycle. Participate in requirements, design, and development reviews. Analyze source system data to assess data quality. Work with technical and business representatives to determine strategies for handling identified data anomalies. Document technical requirements by working with the Business Analysts and/or business users. Assist in developing prototypes or proof of concept builds. Education Experience: Bachelors degree required. At least 5 years experience working in system integrations with at least 3 years working specifically with Boomi. Independent contributor with an excellent work ethic who would hold themselves accountable to effectively collaborate with other team members in delivering quality solutions. Deep understanding of data models and integration technologies like SOAP, REST, (S)FTP, HTTP(S), JSON, and XML. Exceptional integration architecture, design, and documentation skills. Knowledge of Java, JavaScript, SQL, and AWS preferred. Extensive experience in API management, Alert framework, Exception handling, Connectors, and Listeners. Working experience on Boomi Connectors including Disk, FTP, Mail, Database, Salesforce, AtomQueue, NetSuite, Workday, Amazon S3 REST, Web Services Listener, and HTTP Client. Experience in building and supporting exception handling framework in Boomi. The ability to express oneself effectively within a group and one-to-one conversations. The ability to convey information clearly and effectively through both formal and informal documents. Salesforce, Netsuite, or other CRM knowledge would be a huge advantage. Experience with monitoring tools like Grafana, Splunk, etc. is preferred. ModMed in India Benefit Highlights: High growth, collaborative, transparent, fun, and award-winning culture Comprehensive benefits package including medical for you, your family, and your dependent parents The company supported community engagement opportunities along with a paid Voluntary Time Off day to use for volunteering in your community of interest Global presence, and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability Company-sponsored Employee Resource Groups that provide engaged and supportive communities within ModMed

Essential Duties and Responsibilities: Provide consistent, professional, and high-quality client support to our client base through an online support queue Communicate and collaborate across teams and departments to help resolve issues. Become proficient on the Knowledge Services learning platforms (ModMed U and ModMed Communities) to provide both client and internal support. Performs administrative duties in support of Knowledge Services projects and initiatives. Practice and enforce text formatting, graphic layout, and other elements that are consistent with ModMed s visual brand identity. Opportunities to support the creation of video and written educational content. Experience and Skills Requirements: Entry level position; associates degree preferred. Excellent spelling, grammar, and punctuation Moderate to high technical aptitude Excellent communication and interpersonal skills, both written and verbal. Ability to manage multiple tasks and prioritize as needed. Motivation to provide exceptional customer service. Expertise in evaluating, troubleshooting, and following up on customer issues.

Your Role: Ensure professional and courteous customer support services. Promote a productive and positive experience with customers to ensure high quality support. Handle escalated customer service issues as needed. Control costs by managing staffing levels, adjusting as volume dictates. Monitor call quality and customer satisfaction metrics to improve service levels and assess training needs. Administer motivational programs including incentives and contests to drive performance. Work across departments in support of the organization. Manage the activities of team members. Conduct hiring, firing, performance appraisals, and pay reviews. Skills Requirements: Bachelors Degree, required Six plus years of experience with at least one year of leadership responsibility. Business acumen, excellent communication, leadership skills, functional area expertise, and relationship management.

Your Role: We are seeking an innovative individual who is passionate about quality, technology and fulfilling customer needs. This person will be part of one of our cross-functional teams, and take ownership of planning, analyzing and developing our software. This job, based in Berlin, Germany, entails working directly with engineering teams across Europe and collaborating with a US-based Product and Customer Success team. Responsibilities Collaborate with Product team to find out the best solutions to address our customers needs, weighing on technical complexity vs delivered value Help shape the team s procedures to maximise collaboration and efficiency by participating in constructive discussions, planning and decision making Work on dismantling complex proposals into bite-size deliverables, providing detailed Technical Specifications and Acceptance Criteria Implement new features as well as maintain and expand existing ones, accompanied by its corresponding Unit and Integration Tests development Support our continuous refactoring efforts ensuring our codebase remains up to date with current methodologies and technologies Skills and Requirements: Professional working experience with React or any other modern Javascript Framework. Good understanding of TypeScript best practices is a plus Knowledge of Test Automation practices and frameworks (i.e. Jest, Cypress) Drive to learn, take on new challenges and follow through on initiatives to make your ideas become a reality by taking ownership of your work Strong collaboration with all parts of a multidisciplinary team, including Engineering, Design and Product, with focus on delivering the best solution to customers Comfortable writing and maintaining detailed documentation to share knowledge and provide clear understanding of how things work.

The Role: Write correct and clean code, following stated best practices and rarely making the same mistake twice. Participate in technical design decisions with guidance. Focus on attaining expertise in one or more areas of the codebase. Self-sufficient in at least one area of the codebase with a high-level understanding of other components. Provide support for your area including components you may not be familiar with. Give timely, helpful feedback to peers and managers. Communicate assumptions and get clarification on tasks to minimize the need for rework. Solicit feedback from others and eager to find ways to improve. Understand how your work fits into the larger project and identify issues with requirements Capable of prioritizing and completing complex tasks with guidance as part of a team Make steady progress without the need for constant feedback from more senior engineers and know when to ask for help if blocked Skills Requirements: Bachelors degree preferred. 3-5 years of Java/J2EE development experience. Strong Java/J2EE object-oriented design and development skills. Solid understanding of Web Standards (XML, Web Services (WS*, REST). SQL proficiency (MySQL experience is preferred). Familiar with JSP. Experience in front end technologies like angular , HTML , CSS , jquery , Javascript Strong communication skills. Strong problem-solving skills, adaptable, proactive and willing to take ownership. Strong commitment to quality, architecture, and documentation. Experience with Agile methodologies or related iterative development processes is a plus. Demonstrated use and knowledge of design patterns is a plus.