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ModMed Technologies India Private Lid
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Knowledge Management Specialist I

Knowledge Management Specialist I

ModMed Technologies India Private Lid

2 - 4 years

|

2 - 4 Lacs

Hyderabad Telangana India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Client Support Adminstration Troubleshooting Customer Services

Work Mode

On-site

Job Type

Full Time

Job Description

Essential Duties and Responsibilities:

Provide consistent, professional, and high-quality client support to our client base through an online support queue
Communicate and collaborate across teams and departments to help resolve issues.
Become proficient on the Knowledge Services learning platforms (ModMed U and ModMed Communities) to provide both client and internal support.
Performs administrative duties in support of Knowledge Services projects and initiatives.
Practice and enforce text formatting, graphic layout, and other elements that are consistent with ModMed s visual brand identity.
Opportunities to support the creation of video and written educational content.

Experience and Skills Requirements:

Entry level position; associates degree preferred.
Excellent spelling, grammar, and punctuation
Moderate to high technical aptitude
Excellent communication and interpersonal skills, both written and verbal.
Ability to manage multiple tasks and prioritize as needed.
Motivation to provide exceptional customer service.
Expertise in evaluating, troubleshooting, and following up on customer issues.

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